Anderson Vision Center

Dear Revdex.com,
We have reviewed the complaint for [redacted], Complaint # [redacted].
We have reviewed the customer's account and refund request for $114.95 for the website package.  After a thorough review, we have decided to approve the customer's refund request. We...

will be processing a refund for $114.95 today and the client should see the funds credited back within 5-7 business days.
Based on the actions taken, we ask that the Revdex.com consider this matter closed.
Thank you,
[redacted]
Web.com

Dear Revdex.com, We sincerely apologize for any frustration Mr. [redacted] experienced.  Upon review of the account Mr. [redacted] purchased our Lead Stream service which went live on 2/23/2017.  This service included a monthly $712 budget for Ads Marketing and a $329 for Hosting. ...

These services were paid month to month until Mr. [redacted] ultimately cancelled the service on 6/20/2017. On 12/19/2017 Mr. [redacted] contacted support in regards to his website being taken down.  For this we sincerely apologize if there was any confusion in the cancellation process.  Upon review of the call it was understood that the entire service was to be cancelled, with an option to restart it, due to seasonal business needs.  If the website was supposed to remain live we apologize.  On 12/28/2017 it was offered to Mr. [redacted] to restart the website without the Ads Marketing for $329 a month as it was when Mr. [redacted] first started the service. Regretfully, we will not be able to provide a refund as the Ads Marketing budget was spent on Mr. [redacted]s marketing services.  We also would not be able to refund the hosting fees as the website was live and fully functioning during that time as well.  At Mr. [redacted]s discretion we will gladly restart the service or parts of the service for the agreed upon price.  The website hosting alone would be a $329 monthly recurring rate. Thank you, [redacted], Web.com

I have double checked my credit cards that I used to pay this amount and see evidence of repayment of two values of 114.95 on 11/12/14. Two values of 399.50 are not refunded to the credit card. One value of 200.00 is also not refunded as indicated. So I would like evidence of refunds as I have indicated here.

Dear Revdex.com,We have received the complaint for [redacted], Complaint # [redacted].We have reviewed the customer's billing issue.  After a thorough review, we have found that the customer's account has already been fully terminated and a refund in the amount of $60.40 has been...

approved.  Please allow 5-7 business days for the refund to process within your financial provider. Thank you,[redacted]web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the client's billing concerns and after a full review have found that the client did not ever call in to affirmatively cancel their account as stated in the terms of service. We have already provided a refund in the amount of $80.55 as a customer service gesture and have terminated the account so that there will be no further billing moving forward. There is no additional refund that is due.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because:What they are stating is not true, I did call and asked to be charged additional payments, if they have any recordings then please supply them.
Regards,
[redacted]

Dear Revdex.com,We have reviewed the complaint for [redacted], Complaint # 10714044.We have reviewed the customer's billing concerns.  After a full review we have made sure the website starter packages have been terminated.  There will be no further charges associated...

with the respected accounts and no dispute to the charge back's the client has filed with her financial provider.Thank you,[redacted]web.com

Dear Revdex.com,[redacted] filed a complaint citing difficulty with the auto-renewal of his services.  I left a voicemail for the customer advising that he can manage these settings in his account manager and also manually renew his services himself in his dashboard.I have terminated the domain...

[redacted] and the private registration, refund the monies paid for the products.  I have also refunded the customer for the private registration for the domain [redacted].Thank you,[redacted] of Web.com

Complaint: [redacted]
I am rejecting this response because: It is easy to go back and address a problem but it does not change the fact your customer service is horrible and I see no reason to expect it will get better without customer preasure
Regards,
[redacted]

Complaint: 10673779
I am rejecting this response because: it is not a finalised solution as Web.com has requested a time extension. I have no option but to allot them more time in a matter which has already taken an unreasonable amount of time to solve. Therefore I am unable to accept and close the matter until such time as they submit a final reply at which time I will respond to both this response and their latest response. I await their next communication as promised by web.com.
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that we have been working with our industry contacts to update the client's phone number for their marketing purposes. We have escalated this...

matter to the highest extent to assist in expediting resolution. We certainly apologize for any frustration or inconvenience this may be causing. Part of [redacted]'s process in resolving this matter includes a new PIN card being sent out. As soon as this card is received by the client, we request for them to call in to our support team to have the final process updated. As a customer service gesture, we have also provided the next two months of service to assist in mitigating this issue.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because:I was contacted by phone shortly after my inquiry online about building a website by a representative of Web.com and once she explained all of the costs associated with building a website I told her that I would not be able to afford to use their service. She agreed and that was that,I thought, until I checked my bank statement only to find that they had still been billing me a year later. When I explained this to the rep on the 16th she said that the [redacted] are unable to cancel an account and SHOULD HAVE instructed me otherwise but that didn't happen. I'm sure that I am not the only one that is being ripped off by these people. This is no doubt a deceptive tactic that this company relies on for revenue along with the Revdex.com stamp of approval. If it were not for the Revdex.com accreditation I would have looked else ware.   
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and can confirm that both payments have successfully been refunded. We have attached the invoices showing the refund for $22.95 and $1.95. There are no further refunds that are due. We certainly apologize for any frustration this may have caused.Thank you,[redacted]Web.com

Dear Revdex.com, We respectfully request this complaint be closed with your office.  We have processed the refund for Ms. [redacted] and she has a commitment to this refund in writing, thusly it is a commitment that will be honored.  Being that Web.com has no control over the processing time of her bank we simply ask to allow a reasonable amount of time for the refund to process and to close this complaint as we have abided by Ms. [redacted]’s original request for a refund.  In the unlikely event Ms. [redacted] does not receive her refund we will gladly assist in a resolution to that and to make sure she receives her refund. Thank you, [redacted], Web.com

[redacted] filed a complaint citing difficulties in receiving a refund. 
A member of the [redacted] reviewed Mr. [redacted]’s account and confirmed with our Billing Department that a refund in the amount of $35 was issued on 6/13/14 to the [redacted] card he used initially when he signed up for the service.  We have emailed Mr. [redacted] on multiple occasions and provided the transaction ID credentials that confirm the refund was successfully processed and accepted by his Financial Institution.  We have advised Mr. [redacted] several times to contact his bank and provide them with the transaction details so they may trace his refund and assist him in having it applied to his account.  
Mr. [redacted] has been provided with contact information to our office in case of any additional questions or concerns related to this matter.

Complaint: [redacted]
I am rejecting this response because: Waiting for 60 days is unacceptable! [redacted] didn't provide an option to opt-out of the 60 day waiting period nor do they offer any assistance to overwrite the 60 day lock. On top we never confirmed the change which they implemented ASAP which caused the lock of our domain. In the meantime because we never confirmed the change they disabled our domain and gave us no choice there again as to confirm the change (see attached email)! Overall they continue to use these rules for their benefit and to punish customers that want to leave their registrar. This business practice is not customer oriented or customer friendly.
Regards,
[redacted]

[redacted] filed a complaint stating Web.com charged his [redacted] card in the amount of $1.00 without authorization through [redacted].  
 
A member of the [redacted] called, left a voice message, and sent a follow up email on 11/3/14.  A review of our systems has not been able to locate any account information for Mr. [redacted] using the information provided in the Revdex.com complaint.  Mr. [redacted] has been provided with direct contact information to our office in case of any additional questions or concerns related to this matter.

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We  have reached out to the customer via email and phone. We have verified the refund amount that the customer is expecting to receive and our finance department has issued a...

check to the customer. He will receive the refund via US mail in check form as he requested. Based on the actions taken to satisfy the customer, we ask that the Revdex.com consider this matter closed.
 
 
[redacted]
[redacted]
Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the customer's account concerns. After a full review, we have found that the client never called in to notify us that they wished to cancel their account. We have no record of any...

contact with the client until October 16, 2015 which is when the account was successfully terminated. We are also showing that our agent successfully refunded the most recent payment on the account of $26.85. Per our terms of service, it is the client's responsibility to phone in for account cancellations. No further refund is due.Thank you,[redacted]Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that a logo was signed up for on January 24, 2012. We can also confirm that a one year trial of our website builder kit was provided to the client...

free of charge. After the first year, services for the website builder are $9.95 every 28 days. As a customer service gesture, we are providing a partial refund in the amount of $179.10 to assist in mitigating this issue. The total amount that was paid for these services was $358.20, so this will provide Mr. [redacted] with a refund for half of the services that were provided. We understand the sensitivity of this matter, however, it is the client's responsibility to cancel services in a timely fashion. Please note, it may take 7 business days for the funds to reflect within the client's financial provider.Thank you,[redacted]Web.com