Anderson Vision Center

Dear Revdex.com, We sincerely apologize for any frustration Mr. [redacted] experienced.  Upon review of the account Mr. [redacted] purchased our Lead Stream service which went live on 2/23/2017.  This service included a monthly $712 budget for Ads Marketing and a $329 for Hosting. ...

These services were paid month to month until Mr. [redacted] ultimately cancelled the service on 6/20/2017. On 12/19/2017 Mr. [redacted] contacted support in regards to his website being taken down.  For this we sincerely apologize if there was any confusion in the cancellation process.  Upon review of the call it was understood that the entire service was to be cancelled, with an option to restart it, due to seasonal business needs.  If the website was supposed to remain live we apologize.  On 12/28/2017 it was offered to Mr. [redacted] to restart the website without the Ads Marketing for $329 a month as it was when Mr. [redacted] first started the service. Regretfully, we will not be able to provide a refund as the Ads Marketing budget was spent on Mr. [redacted]s marketing services.  We also would not be able to refund the hosting fees as the website was live and fully functioning during that time as well.  At Mr. [redacted]s discretion we will gladly restart the service or parts of the service for the agreed upon price.  The website hosting alone would be a $329 monthly recurring rate. Thank you, [redacted], Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the client's billing concerns and after a full review have found that the client did not ever call in to affirmatively cancel their account as stated in the terms of service. We have already provided a refund in the amount of $80.55 as a customer service gesture and have terminated the account so that there will be no further billing moving forward. There is no additional refund that is due.Thank you,[redacted]Web.com

Dear Revdex.com,   We have thoroughly reviewed Mr. [redacted]’s concerns. As previously stated, the former [redacted] of the domain, [redacted], was notified via email on multiple occasions in advance of this domain’s expiration date. When a domain expires, the Registrar pays for the cost of renewing the domain name in advance to allow the customer extra time to renew.   It is not ever recommended that customers wait until after a domain expires to then try to repurchase it. Please note that the customer’s exclusive rights to their registered domain name are relinquished upon the domain’s expiration date. In order to ensure ownerhip, renewing the domain prior to expiration would have been the best course of action.   As this customer was properly notified of pending expiration and deletion several times, we ask that the Revdex.com consider this matter closed.   We apologize for any frustrations or confusions Mr. [redacted] may have experienced, and we wish him the best in future business endeavors.     [redacted] Web.com

Dear Revdex.com,[redacted] filed a complaint citing difficulty with the auto-renewal of his services.  I left a voicemail for the customer advising that he can manage these settings in his account manager and also manually renew his services himself in his dashboard.I have terminated the domain...

[redacted] and the private registration, refund the monies paid for the products.  I have also refunded the customer for the private registration for the domain [redacted].Thank you,[redacted] of Web.com

Dear Revdex.com,We have reviewed the complaint for [redacted], Complaint # 10714044.We have reviewed the customer's billing concerns.  After a full review we have made sure the website starter packages have been terminated.  There will be no further charges associated...

with the respected accounts and no dispute to the charge back's the client has filed with her financial provider.Thank you,[redacted]web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted]Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond...

appropriately. After completing a full review of the account it was confirmed that the client purchased a one year domain renewal for [redacted]  for $37.00 and domain Perfect Privacy one year renewal for $23.40 on 3/5/2018. If the client would like to cancel the renewal of the domain our company can assist with canceling the domain and perfect privacy renewal and providing the client with a full refund. However, if the domain renewal is canceled the domain will become available for purchase to the public. The client can make direct contact with our company to cancel the service and provide a refund.Thank You,         [redacted]Web.com

Complaint: [redacted]
I am rejecting this response because:What they are stating is not true, I did call and asked to be charged additional payments, if they have any recordings then please supply them.
Regards,
[redacted]

I have double checked my credit cards that I used to pay this amount and see evidence of repayment of two values of 114.95 on 11/12/14. Two values of 399.50 are not refunded to the credit card. One value of 200.00 is also not refunded as indicated. So I would like evidence of refunds as I have indicated here.

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that we have been working with our industry contacts to update the client's phone number for their marketing purposes. We have escalated this...

matter to the highest extent to assist in expediting resolution. We certainly apologize for any frustration or inconvenience this may be causing. Part of [redacted]'s process in resolving this matter includes a new PIN card being sent out. As soon as this card is received by the client, we request for them to call in to our support team to have the final process updated. As a customer service gesture, we have also provided the next two months of service to assist in mitigating this issue.Thank you,[redacted]Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to the customer
via email and phone regarding his account access. We have explained to him the
reason why his accounts were placed on a lock status,...

we also explained the
process and completed a security verification. We have also updated and made
changes to both of his domain accounts, [redacted] and [redacted] per his request. We
have also explained to him that he will receive full access to both his
accounts once the heightened security is lifted. Based on the actions taken to assist
the customer, we ask that the Revdex.com consider this matter
closed.
 
 
[redacted]
[redacted]
Web.com

When I spoke to a gentlemen last week, he informed me that You (web.com) were in charge of sending me an email with instructions on how to take over  the domain name which never occured, I want my domain name back. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the customer's account concerns. After a full review, we have found that the client never called in to notify us that they wished to cancel their account. We have no record of any...

contact with the client until October 16, 2015 which is when the account was successfully terminated. We are also showing that our agent successfully refunded the most recent payment on the account of $26.85. Per our terms of service, it is the client's responsibility to phone in for account cancellations. No further refund is due.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because:I was contacted by phone shortly after my inquiry online about building a website by a representative of Web.com and once she explained all of the costs associated with building a website I told her that I would not be able to afford to use their service. She agreed and that was that,I thought, until I checked my bank statement only to find that they had still been billing me a year later. When I explained this to the rep on the 16th she said that the [redacted] are unable to cancel an account and SHOULD HAVE instructed me otherwise but that didn't happen. I'm sure that I am not the only one that is being ripped off by these people. This is no doubt a deceptive tactic that this company relies on for revenue along with the Revdex.com stamp of approval. If it were not for the Revdex.com accreditation I would have looked else ware.   
Regards,
[redacted]

Dear Revdex.com,
[redacted] filed a complaint with
you in regards to a credit he was issued in the amount of $250.00. 
The credit was issued to his
account for future use on 06/09/15. The customer requested that it be issued in
the form of a refund to his credit card. I have requested that...

this refund be
issued and have advised Mr. [redacted] that it may take 7-10 business days to have
the refund reflected on his financial statement.  
Mr. [redacted] has been provided with
my contact information should he have any additional questions or issues. 
Thank you
[redacted] Web.com

Dear Revdex.com, We sincerely apologize for the experience Ms. [redacted] received.  Unfortunately, after a thorough review of the calls and emails made to Web.com by the client there was no evidence that a phone call was made to cancel the account.  On January 5, 2016, the client contacted customer support due to wanting a different domain name for her account as the one she originally associated with the account was already registered to a 3rd party.  She was instructed to contact billing the next day (the billing department was closed at the time of this call) so we could extend to her a free domain registration that comes with that package.  Instead the client signed up for another service via Web.com’s online store later on that same day. The client did send an email later that day (January 5, 2016) requesting to cancel her order, however, for security and liability reasons we cannot cancel a service via email.  A reply to that email was sent to her informing her of the need to call in on January 6, 2016.  The body of the email read: “As stipulated in the Web.com terms and conditions, a customer may request the cancellation of "...Services by calling Web.com customer service, whereby this termination request may be recorded...". For more information about the Web.com terms of use, please see the following link. [redacted]” This is a necessary step in the cancellation process as 1) the termination request is recorded and 2) we can verify the rightful owner of the account.  Regretfully, no further communications were made by the client in regards to cancelling her service.  The client also did not receive any confirmation of the cancellation as it was ultimately never cancelled. As a customer courtesy we have refunded the last 3 payments totaling $128.85. Thank you, [redacted] Web.com

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. Aftering...

completing a full review of the account we can confirm that that client did not have domain privacy so we would not be able to provide the client with a refund. Thank You,          [redacted] Web.com

Complaint: [redacted]
I am rejecting this response because: Waiting for 60 days is unacceptable! [redacted] didn't provide an option to opt-out of the 60 day waiting period nor do they offer any assistance to overwrite the 60 day lock. On top we never confirmed the change which they implemented ASAP which caused the lock of our domain. In the meantime because we never confirmed the change they disabled our domain and gave us no choice there again as to confirm the change (see attached email)! Overall they continue to use these rules for their benefit and to punish customers that want to leave their registrar. This business practice is not customer oriented or customer friendly.
Regards,
[redacted]

[redacted] filed a complaint stating Web.com charged his [redacted] card in the amount of $1.00 without authorization through [redacted].  
 
A member of the [redacted] called, left a voice message, and sent a follow up email on 11/3/14.  A review of our systems has not been able to locate any account information for Mr. [redacted] using the information provided in the Revdex.com complaint.  Mr. [redacted] has been provided with direct contact information to our office in case of any additional questions or concerns related to this matter.

[redacted] filed a complaint citing difficulties in receiving a refund. 
A member of the [redacted] reviewed Mr. [redacted]’s account and confirmed with our Billing Department that a refund in the amount of $35 was issued on 6/13/14 to the [redacted] card he used initially when he signed up for the service.  We have emailed Mr. [redacted] on multiple occasions and provided the transaction ID credentials that confirm the refund was successfully processed and accepted by his Financial Institution.  We have advised Mr. [redacted] several times to contact his bank and provide them with the transaction details so they may trace his refund and assist him in having it applied to his account.  
Mr. [redacted] has been provided with contact information to our office in case of any additional questions or concerns related to this matter.

Complaint: [redacted]
I am rejecting this response because: web.com failed to provide customer service, I had to spend alot of time proving to web.com proving the money was deducted even after I cancelled the website.I received another email welcoming me to web.com followed by another requesting I add a man to my fan page web.com got paid during the process I should as well...In closing I'm still waiting to hear from [redacted] their [redacted]. I want him to know how badly I was treated by these employees 
Regards,
[redacted]