Anderson Vision Center

Dear Revdex.com,[redacted] filed a Revdex.com complaint stating difficulties with our auto-renew feature.My research shows that the domain has been deleted and a refund has been issued 04/12/15 in the total amount of $53.98.  Please allow 7 to 10 business days for the refund to show.I ask that the Revdex.com...

considers this complaint closed. Thank you[redacted]

Dear Revdex.com, We sincerely apologize for the experience Mr. [redacted] had.  The initial $2.95 rate is a promotional charge applied to the first billing cycle which we advertise online.  We apologize if this appeared as a “bait and switch” tactic.  As a customer courtesy we...

have refunded the last 3 charges of $32.95 to Mr. [redacted] (for a total of $98.85), which he can expect to reflect in his bank account within 5-7 business days.  We would not be able to refund the full amount as the services were used.  Thank you, [redacted] Web.com

Dear Revdex.com,
We appreciate you bringing this matter to our attention. This customer has been refunded the last 2 months of billing charges, as outlined in their complaint (one charge from 5/19, and one from 4/21). They will receive no further billings.
Please note that this customer retains...

their domain registration on a "service plan", which is set to auto renew. This will incur a yearly registration fee on 12/30/2015, but the customer can call and request this be cancelled at any time (or turn off auto-renewal via our customer control panel).
We respectfully request this matter be considered closed as resolved.
Mich[redacted]
[redacted], [redacted]
Web.com
[redacted]
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the client's billing concerns and can confirm that the client has been refunded the renewal fee. We were unable to find any history that the client had called in to have this...

account terminated previously, but as a customer service gesture, our team terminated the account and processed the refund. Please note, depending on your financial provider, it may take up to 5 business days for the funds to reflect within the client's account. We apologize for any inconvenience or frustration this issue may have caused.Thank you,[redacted]
[redacted]Web.com

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We apologize...

for the customers experience and can confirm that the client’s services were canceled and a refund was issued for $37.99. Thank You,          [redacted] Web.com

We have received the complaint for [redacted], complaint # [redacted]Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We have reviewed the...

client's concerns and can confirm that after reviewing the information, the client provided we were not able to locate an active account. We also attempted to make contact with the client to get additional information to resolve the Revdex.com, but we have not been able to make direct contact with the client. Since we are not able to locate an active account or reach the client, the Revdex.com should consider this closed.Thank You,          [redacted] Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] [redacted]

Complaint: 10781079
I am rejecting this response because:  I answered ALL the security questions set up on my account correctly. I filled out ALL the pages of paperwork requested by [redacted] including sending in my photo ID and a copy of the State of [redacted] Department of Commerce/[redacted] Division of Real Estate paperwork showing I am the person responsible for and in charge of [redacted]  [redacted] will not supply me with the paperwork they are requiring me to get notarized. [redacted] is also refusing to state that once I submit whatever letter they are requiring (they will not tell me what the letter has to say nor will they provide me with a letter that contains all the requirements so that I can get it notarized) that the correct email will be placed on my account.  The ICANN guidelines they are citing simply state that the owner of the account be identified. I have ALREADY done that via SEVERAL steps: answering all security questions correctly; sending photo ID; paying with a credit card that has the business name AND my name on it; replying to emails [redacted] is sending to the correct email address--the very one that they sent the receipt for payment to AND the same one they are currently using to contact me, BUT they will not put that email address on the account.  Yes, I AM refusing to keep jumping through their hoops without written PROOF that this is the last step they will require AND I am requiring that [redacted] either submit a letter to me to be notarized OR state what the letter must contain to be acceptable to them.  This company is bullying customers. I also had to pay a "redemptive" price to reclaim my website address because [redacted] only tries to contact their customers via email. They had my correct phone number and mailing address. Those items were changed BY ME along with the email address. [redacted] BLOCKED the email address change but allowed the rest of the contact information to be changed. Why? To extort higher prices by customers who lost their web address because [redacted] blocked the email address from being changed.
Regards,
[redacted]

Please know that we take customer dissatisfaction very seriously. If this is the case, then why are there over 400 complaints listed on Revdex.com against Web.com?  We have confirmed that the client did have a lead by Web product. Even their [redacted] said they would not have given us a site like this as an ecommerce site would have been better for our business yet their salesperson sold us this package.  We trusted the salesperson’s advice and guidance. During the time Mr. [redacted] had the service from October 2016 to April 2017 his total charges were $4,219.67, not the amount stated or requested in the refund. There were other fees not mentioned for instance the $1,000 for the lead pages, etc., which we were not happy with and communicated. The client was receiving leads and hitting the lead range, this range did drop when the budget was reduced from $750 to $350. Why did we drop the budget?   Because we were not getting qualified leads.  We had originally stated that our minimum order was $200.00 and that we don’t do single t-shirts but our account specialist never put that on our landing pages until the end of the cycle after several complaints.  On 12-9-16 a request was placed to pause the campaign and switch the direction of products that Mr. [redacted] would like to target. Again, why? Because we were not getting solid leads with what was “created” by our account specialist. Authorization to launch the campaign again was not received until 3-23-17. Mr. [redacted] placed a cancellation for the product on 4-11-17, Why? It was costing us $9.13 for every person wanting a single t-shirt, we stopped the “so-called” campaign.   this did not allow for the campaign to run the standard 90 days to generate even more leads. So, it would cost us thousands more?  No thanks. As we were not getting good leads in the first place and the changes that we asked for were not made in a timely manner. Unfortunately after researching the tickets and calls Web.com does not owe a refund since services were provided. There is no guarantees with a Leads by Web product which it also states in the Terms of Service that the client signed and agreed too. The lead range was hit while the campaign did run. What kind of leads?  As far as the smaller jobs and a minimum of $200 order this was not mentioned until the cancellation had already been placed in April. This is not true as this was mentioned to both our salesperson and to the account specialist from the get go.  Due to the time we were informed we would have not been able to make the change for the client to see the result. Again Web.com apologizes that Mr. [redacted] was not satisfied with the service that was provided as we want nothing more than to set business’s up for success and we wish him and his all the best as it grows in the future. I kept communicating to the salesperson and to my customer service rep and told her many times we are not getting any response and were not happy but web.com would not change their program tactics.  
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's domain name concerns and can confirm that the account has been terminated. The client is now requesting to transfer their domain name to a new service provider. This is...

something that can certainly be done, however, the client will need to either call in to be authenticated to the account or log in to their account manager and create a support ticket with this request. Once our team is able to verify the client to the account, we will be able to release the authorization codes that the client will need to provide to whoever they decide to use as their new service provider. This will transfer the domain name off the web.com servers and into the new provider's servers. Due to the nature of this concern, we do require the client to follow either one of the recommended steps above, we cannot release domain name authorization codes without following proper process, this is of course only for the safety and security of the client's account. We hope this information has been helpful.Thank you,[redacted]Web.com

[redacted] filed a complaint citing misinformation provided in a Web.com television commercial. 
A member of the [redacted] left a voice message for Ms. [redacted] and sent an email on 10/23/14 providing our direct contact information.  We appreciate Ms. [redacted]’s...

feedback and would be happy to speak with her regarding her concerns.  We ask that Ms. [redacted] call our office directly regarding this matter.

Dear Revdex.com,
We have reviewed the complaint for
[redacted], Complaint# [redacted]. 
We have reached out to the
customer via phone regarding her refund request and negative service
experience. She is requesting $300.00 refund for the PPC 300 Budget Based
product and $...

35.00 for an overdraft fee for the Email Marketing product that
she cancelled and requested refund for. We have agreed to submit her claim
request for the $335.00. Based on the actions taken to satisfy the customer, we
ask that the Revdex.com consider this matter closed.
  
[redacted]
[redacted]
Web.com

Dear Revdex.com,
 
We have reviewed the complaint for
[redacted], Complaint# [redacted].
 
We have reached out to the customer
to discuss the poor sales experience and offered to have someone reach out to
her regarding the product that she is interested in...

upgrading to. Based on the
actions taken, we are asking that the Revdex.com consider this
matter closed.
 
 
[redacted]
Web.com

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We have reached out to the customer
to discuss the billing issues he experienced. We have formally apologized for
the issue and per his request, we have also...

sent email confirmation that his account
is closed and nothing else is owed. Based on the actions taken to satisfy the
customer, we ask that the Revdex.com consider this matter closed.
 
 
[redacted]
Web.com

Revdex.com:
In reference to complaint ID [redacted], the business has seemed to have fixed the issue for me. 
Regards,
[redacted]

Dear Revdex.com, We sincerely apologize for the frustration Ms. [redacted] experienced.  We have since resolved her concerns and she now has access to the social media/business accounts in question.  Should she need anything else please contact our support team at [redacted]...

for assistance. Thank you, [redacted] Web.com

Complaint: [redacted]
I am rejecting this response because: This matter will not be resolved untill they pay the fees that the bank charged me. The paperwork filed by my bank include the $36.00 overdraft fee charged to my account.The overdraft fee was caused by Web.com mistake.
Regards,    
[redacted]

Revdex.com:
A [redacted] technician restored my ASP page to include the functionality it had prior to their server being hacked. I am satisfied with the result and have no further complaint. Please pass along my thanks.
 
Regards,
 
[redacted]

I do not accept the response to resolve and close this case until the full amount is refunded to our credit card. Web.com in their response to the Revdex.com said the refund was effective 1/28/15. In their response it seems like the refund is already done. In their email to me they are stating the refund will take up to 60 days to reflect and if I haven't received it by then to call them back. Given this company's unreliability we request this case to remain open until the funds have been received in our account. Thank You. Attachment: Copy of email sent by Web.com.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]