Anderson Vision Center

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. Aftering...

completing a full review of the account we can confirm that that client did not have domain privacy so we would not be able to provide the client with a refund. Thank You,          [redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that a Do-It-Yourself website account was created as well as a one year registration for the domain name, [redacted]. There is no...

record of the client calling in to support to terminate the account and the billing associated with it. At this time, we have closed the services as requested and have provided a refund of $24.90. We have also emailed a copy of this invoice to the client to retain for their records. Please note, depending on the client's financial provider, it may take 7-10 business days for the funds to reflect within their account. Our billing specialists are standing by to assist should the client have any further questions or concerns.Thank you,[redacted]Web.com

Complaint: [redacted]
I am rejecting this response because: web.com failed to provide customer service, I had to spend alot of time proving to web.com proving the money was deducted even after I cancelled the website.I received another email welcoming me to web.com followed by another requesting I add a man to my fan page web.com got paid during the process I should as well...In closing I'm still waiting to hear from [redacted] their [redacted]. I want him to know how badly I was treated by these employees 
Regards,
[redacted]

Dear Revdex.com, We sincerely apologize for the experience Ms. [redacted] received.  Unfortunately, after a thorough review of the calls and emails made to Web.com by the client there was no evidence that a phone call was made to cancel the account.  On January 5, 2016, the client contacted customer support due to wanting a different domain name for her account as the one she originally associated with the account was already registered to a 3rd party.  She was instructed to contact billing the next day (the billing department was closed at the time of this call) so we could extend to her a free domain registration that comes with that package.  Instead the client signed up for another service via Web.com’s online store later on that same day. The client did send an email later that day (January 5, 2016) requesting to cancel her order, however, for security and liability reasons we cannot cancel a service via email.  A reply to that email was sent to her informing her of the need to call in on January 6, 2016.  The body of the email read: “As stipulated in the Web.com terms and conditions, a customer may request the cancellation of "...Services by calling Web.com customer service, whereby this termination request may be recorded...". For more information about the Web.com terms of use, please see the following link. [redacted]” This is a necessary step in the cancellation process as 1) the termination request is recorded and 2) we can verify the rightful owner of the account.  Regretfully, no further communications were made by the client in regards to cancelling her service.  The client also did not receive any confirmation of the cancellation as it was ultimately never cancelled. As a customer courtesy we have refunded the last 3 payments totaling $128.85. Thank you, [redacted] Web.com

I was under the weather for over a week which is why I have not yet contacted the company. I emailed the same reason to the company on 9/15/14. I will contact the company this week.


From:
 [redacted]


Sent:
Mon 9/15/14 2:22 PM


To:
[redacted])




Hi, I have been under the weather for several days. I will give you a call tomorrow. Thank you.
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted] filed a complaint due to difficulties with billing and had requested a refund.
A member of the [redacted] spoke with Mr. [redacted] on 9/19 in order to address his concerns and advise the requested refund was issued on 9/18.  Mr [redacted] has been provided with our...

direct contact information in case of any additional questions or concerns related to this matter.

Dear Revdex.com,
[redacted] filed a complaint with
you in regards to a credit he was issued in the amount of $250.00. 
The credit was issued to his
account for future use on 06/09/15. The customer requested that it be issued in
the form of a refund to his credit card. I have requested that...

this refund be
issued and have advised Mr. [redacted] that it may take 7-10 business days to have
the refund reflected on his financial statement.  
Mr. [redacted] has been provided with
my contact information should he have any additional questions or issues. 
Thank you
[redacted] Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint # [redacted].We have reviewed the client's billing concerns and can confirm that the client has been refunded the renewal fee. We were unable to find any history that the client had called in to have this...

account terminated previously, but as a customer service gesture, our team terminated the account and processed the refund. Please note, depending on your financial provider, it may take up to 5 business days for the funds to reflect within the client's account. We apologize for any inconvenience or frustration this issue may have caused.Thank you,[redacted]
[redacted]Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,[redacted] filed a complaint stating she was seeing an increase in spam.  This is her second complaint regarding this matter.In our research, we did not find any issues with her email filters.  We found that there are emails coming from her [redacted] account as well as legitimate...

marketing email from companies that can be unsubscribed to.  There are no errors to be corrected in her account.Ms. [redacted] has my direct contact information.  I ask that she contact me directly with any questions she may have.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you to Revdex.com and to Web.com for sorting this out as fast as you did. Please can Web.com figure out a way to help their customers know what the are paying.There have been so many complaints like this one
Regards,

[redacted]  filed a complaint due to difficulties with support for encoding on her website. She had requested someone knowledgeable follow up with her.
A member of the [redacted] attempted to reach Ms. [redacted]  on 9/5 and 9/8 via telephone and email, voicemail...

messages were left.  To date we have not received a response from Ms. [redacted].  Ms. [redacted] has been provided direct contact information for our office and we ask that Ms. [redacted] contact us directly so we may work with her to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have proof that was never provided with the service I paid for.  Two of their customer service employees agreed to that, and I will prove it when I get back home next week.
Regards,
[redacted]

Dear Revdex.com,[redacted] filed a Revdex.com complaint stating difficulties with our auto-renew feature.My research shows that the domain has been deleted and a refund has been issued 04/12/15 in the total amount of $53.98.  Please allow 7 to 10 business days for the refund to show.I ask that the Revdex.com...

considers this complaint closed. Thank you[redacted]

We have received the complaint for [redacted], complaint # [redacted] Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We apologize...

for the customers experience and can confirm that the client’s services were canceled and a refund was issued for $37.99. Thank You,          [redacted] Web.com

We have received the complaint for [redacted], complaint # [redacted]Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We have...

reveiwed the clients account and have processed a full refund $53.70 for the client as a customer gesture. We apologize for any inconvenience this may have caused the customer and we wish nothing but the best for their future business endeavors.Thank You,          [redacted] Web.com

Dear Revdex.com,
We appreciate you bringing this matter to our attention. This customer has been refunded the last 2 months of billing charges, as outlined in their complaint (one charge from 5/19, and one from 4/21). They will receive no further billings.
Please note that this customer retains...

their domain registration on a "service plan", which is set to auto renew. This will incur a yearly registration fee on 12/30/2015, but the customer can call and request this be cancelled at any time (or turn off auto-renewal via our customer control panel).
We respectfully request this matter be considered closed as resolved.
Mich[redacted]
[redacted], [redacted]
Web.com
[redacted]
[redacted]

[redacted] rejected our initial response stating that she
did not feel as if the initial complaint was resolved.  She also cited difficulty in reaching our
offices.
A member of the [redacted] has been working with Mrs. [redacted] in regards to her
concerns.  As a customer service gesture
we have completed a 3 year renewal for her services related to domain [redacted].  A review of Mrs. [redacted]’s
issue with reaching our office was investigated and determined that there was a
technical issue and has since been corrected. 
Mrs. [redacted] has been provided with our direct contact information and we
asked that she contact us if she has any additional questions or concerns with
this matter.

Complaint: [redacted]
I am rejecting this response because: this is not what I asked for, I do not want an account with web.com, I don't want to log in and do anything, all I want to do is for the URL not to exist anywhere so that when I use [redacted]'s services for my wedding website the URL of "[redacted]" is available.  I'm confused as to why the website/URL/etc. can't just be fully deleted so I can use it again through [redacted].  I feel like you are making this harder because I no longer want to build a website through web.com. 
Regards,
[redacted]