Anderson Vision Center

Dear Revdex.com, We respectfully request this complaint be closed with your office.  We have processed the refund for Ms. [redacted] and she has a commitment to this refund in writing, thusly it is a commitment that will be honored.  Being that Web.com has no control over the processing time of her bank we simply ask to allow a reasonable amount of time for the refund to process and to close this complaint as we have abided by Ms. [redacted]’s original request for a refund.  In the unlikely event Ms. [redacted] does not receive her refund we will gladly assist in a resolution to that and to make sure she receives her refund. Thank you, [redacted], Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that a Do-It-Yourself website account was created as well as a one year registration for the domain name, [redacted]. There is no...

record of the client calling in to support to terminate the account and the billing associated with it. At this time, we have closed the services as requested and have provided a refund of $24.90. We have also emailed a copy of this invoice to the client to retain for their records. Please note, depending on the client's financial provider, it may take 7-10 business days for the funds to reflect within their account. Our billing specialists are standing by to assist should the client have any further questions or concerns.Thank you,[redacted]Web.com

I was under the weather for over a week which is why I have not yet contacted the company. I emailed the same reason to the company on 9/15/14. I will contact the company this week.


From:
 [redacted]


Sent:
Mon 9/15/14 2:22 PM


To:
[redacted])




Hi, I have been under the weather for several days. I will give you a call tomorrow. Thank you.
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's billing concerns and can confirm that both payments have successfully been refunded. We have attached the invoices showing the refund for $22.95 and $1.95. There are no further refunds that are due. We certainly apologize for any frustration this may have caused.Thank you,[redacted]Web.com

[redacted] filed a complaint due to difficulties with billing and had requested a refund.
A member of the [redacted] spoke with Mr. [redacted] on 9/19 in order to address his concerns and advise the requested refund was issued on 9/18.  Mr [redacted] has been provided with our...

direct contact information in case of any additional questions or concerns related to this matter.

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted].
 
We  have reached out to the customer via email and phone. We have verified the refund amount that the customer is expecting to receive and our finance department has issued a...

check to the customer. He will receive the refund via US mail in check form as he requested. Based on the actions taken to satisfy the customer, we ask that the Revdex.com consider this matter closed.
 
 
[redacted]
[redacted]
Web.com

Dear Revdex.com,We have received the complaint for [redacted], complaint #[redacted].We have reviewed the client's concerns and can confirm that a logo was signed up for on January 24, 2012. We can also confirm that a one year trial of our website builder kit was provided to the client...

free of charge. After the first year, services for the website builder are $9.95 every 28 days. As a customer service gesture, we are providing a partial refund in the amount of $179.10 to assist in mitigating this issue. The total amount that was paid for these services was $358.20, so this will provide Mr. [redacted] with a refund for half of the services that were provided. We understand the sensitivity of this matter, however, it is the client's responsibility to cancel services in a timely fashion. Please note, it may take 7 business days for the funds to reflect within the client's financial provider.Thank you,[redacted]Web.com

Dear Revdex.com,On 3/3/15, [redacted] filed a Revdex.com complaint citing advertising pricesFurthermore, she states that she would like to cancel these services, receive a refund and keep ownership of the domain name
[redacted].On 3/6/15, a member of the [redacted] at Web.com reviewed these complaintsOur findings are as follows:On 1/31/15, [redacted] signed up for Domain Registration, Professional Hosting and Perfect Privacy which totaled $This price was an introductory "trial" priceThere is a disclosure on the website which further explains that price will be increased after the first daysOn 2/28/15, as a result of the 4-week automatic renewal, the account was billed $for these services.On 3/2/15, [redacted] called into support and had service cancelled and refundedThe customer was issued a refund in the amount of $and services (Professional Hosting and Perfect Privacy) were cancelled that day.At the present time, the domain name [redacted], is registered until 1/31/under the name [redacted]She is the current owner of said domain.As a result of meeting this customer's expectations to their satisfaction, we respectfully request that you consider this matter closed.[redacted]We

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,
 
We have reviewed the complaint for [redacted], Complaint# [redacted]
 
We have made multiple attempts to
reach out to the customer via phone and email to address the status of the
account. Unfortunately, we were unsuccessful in reaching her...

and she has not
responded to our emails. We have attached a copy of the email we sent to her
today. We have closed the account per the customer’s request and we also
refunded the last payment of $41.90 back to her as a courtesy. Based on the
actions we have taken and per the attached, we ask that the Revdex.com
please consider this matter closed.
 
Thank you,
 
 
[redacted]
[redacted]
Web.com








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[redacted] rejected our initial response stating that she
did not feel as if the initial complaint was resolved.  She also cited difficulty in reaching our
offices.
A member of the [redacted] has been working with Mrs. [redacted] in regards to her
concerns.  As a customer service gesture
we have completed a 3 year renewal for her services related to domain [redacted].  A review of Mrs. [redacted]’s
issue with reaching our office was investigated and determined that there was a
technical issue and has since been corrected. 
Mrs. [redacted] has been provided with our direct contact information and we
asked that she contact us if she has any additional questions or concerns with
this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Revdex.com,[redacted] filed a complaint stating she was seeing an increase in spam.  This is her second complaint regarding this matter.In our research, we did not find any issues with her email filters.  We found that there are emails coming from her [redacted] account as well as legitimate...

marketing email from companies that can be unsubscribed to.  There are no errors to be corrected in her account.Ms. [redacted] has my direct contact information.  I ask that she contact me directly with any questions she may have.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have proof that was never provided with the service I paid for.  Two of their customer service employees agreed to that, and I will prove it when I get back home next week.
Regards,
[redacted]

[redacted]  filed a complaint due to difficulties with support for encoding on her website. She had requested someone knowledgeable follow up with her.
A member of the [redacted] attempted to reach Ms. [redacted]  on 9/5 and 9/8 via telephone and email, voicemail...

messages were left.  To date we have not received a response from Ms. [redacted].  Ms. [redacted] has been provided direct contact information for our office and we ask that Ms. [redacted] contact us directly so we may work with her to resolve this matter.

Complaint: [redacted]
I am rejecting this response because: this is not what I asked for, I do not want an account with web.com, I don't want to log in and do anything, all I want to do is for the URL not to exist anywhere so that when I use [redacted]'s services for my wedding website the URL of "[redacted]" is available.  I'm confused as to why the website/URL/etc. can't just be fully deleted so I can use it again through [redacted].  I feel like you are making this harder because I no longer want to build a website through web.com. 
Regards,
[redacted]

Dear Revdex.com, 
The allegation that [redacted] has failed to respond
to this customer is not substantiated.  It has been one month since the
customer filed her first Revdex.com complaint.  Since September 21, 2014, we have
a total of 11 tickets in our system in regards to Ms. [redacted]'s email spam, all
of which provide her with the same actions and advice. The tickets below were
created from phone and email contacts. 
Ticket#
                Created
Date
[redacted]                2/5/2015 14:35
[redacted]                1/26/2015 15:54
[redacted]                1/22/2015 16:09
[redacted]                1/20/2015 14:34
[redacted]                10/23/2014 8:16
[redacted]                10/20/2014 8:29
[redacted]                10/19/2014 15:20
[redacted]                10/18/2014 13:46
[redacted]                10/17/2014 18:44
[redacted]                9/22/2014 13:30
[redacted]                9/21/2014
15:56               
 
We have provided technical assistance upon request to Ms.
[redacted] with filtering her spam at no charge on multiple occasions.  We
have renewed, for an additional 3 years as no cost to Ms. [redacted], her hosting
package, private registration, and domain name ([redacted]). 
Spammers will keep changing what they send from. When we set
filters too strictly on free hosting boxes (which Ms. [redacted] has) we
potentially, permanently delete legitimate emails.  At this point, we
highly suggest that Ms. [redacted] upgrade to [redacted].  [redacted] has a
working spam folder and she can set spam filtering to be more in line with her
expectations. This will allow her to check the spam folder for emails that
accidentally get higher spam scores.  As we have provided free email
service and support, we are unable to discount or extend any additional service
extensions.   
As we have done everything we can to assist Ms. [redacted], we
respectfully ask that you consider this complaint closed. 
Thank you[redacted]

We have received the complaint for [redacted], complaint # [redacted]Please know that we take customer dissatisfaction very seriously. As a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriately. We have...

reveiwed the clients account and have processed a full refund $53.70 for the client as a customer gesture. We apologize for any inconvenience this may have caused the customer and we wish nothing but the best for their future business endeavors.Thank You,          [redacted] Web.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you to Revdex.com and to Web.com for sorting this out as fast as you did. Please can Web.com figure out a way to help their customers know what the are paying.There have been so many complaints like this one
Regards,