Angie's List, LLC

May 15, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for the frustration this process has caused Mr [redacted] purchased an offer from the company [redacted] on April 25, Mr [redacted] requested a refund and was asked to fill out a refund form, as we do with all customers for refund requests in order to track and investigate providers if warranted No fraud occurred with Angie’s List We are in communication with the provider at this time regarding the provider not honoring the deals that he had posted on Angie’s List Mr [redacted] ’s refund was processed the same day the refund form was submittedHe was refunded in full for $ I find it regrettable that we left Mr [redacted] feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Mindy O***Angie’s List

April 24, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for the frustration this process has caused Mr [redacted] purchased an offer from the company [redacted] on April 13, Mr [redacted] did speak with supervisor, Conor regarding his concerns Conor did not lie to Mr [redacted] Conor explained that there is a team that handles any questions regarding refunds related to offers purchased through Angie’s ListConor forwarded information to that team immediatelyfollowing his conversation with Mr [redacted] Mr [redacted] ’s refund was handled on 4/22/ I find it regrettable that we left Mr [redacted] feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Mindy O***Angie’s List

Angie's List has been in contact with this customer We were able to have productive communications to locate the charge the customer received We have refunded the customer and cancelled their membership as requested We hope this customer will consider us in the future if the need arises

December 8, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company On 11/10/2016, Mr [redacted] started to advertise with Angie’s List for one year per an electronically signed agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement In light of any improper expectations or information experienced during the sales process, Angie’s List will consider Mr***’s contract to be terminated as of 11/28/ We are currently in the process of waiving the 35% early termination fee and issuing a refund for the early termination fee that was charged during the cancellation process This may take a few business days to process We strive to provide top notch customer service, and we regret that Mr [redacted] felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't know who "Ms***" isAs far as your response, no, the customer did not verify my contact information correctlyHe stated one claim; that he thought they said " [redacted] " when they calledThe contact info he provided was not correct eitherThe phone number he said called him repeatedly was [redacted] and the name on the caller ID was "Portland, TN"He stated "that number is a land line", which he also stated it said on a reverse search on google, in 2012, and to this day still says it is a bellsouth land lineI've only had phone numbers ever listed with my company [redacted] (My cell phone and the current office number listed on every website and business card), [redacted] (my old cell phone/office number listed on business websites and cards) and 800-766-348(800-ROOF4U/we just acquired about a month ago)I can't make outgoing calls from the number, it's incoming calls only that are routed to my cell phoneIf you call the [redacted] number, it says it's the number for Vanderbilt Hospital's Spine Injury Center, obviously which is NOT [redacted] So how can someone say I called them from a number that is for another business? That means anyone can call someone from any number and say my company name and claim it's meWhen I call someone, it says my cell phone number and my company " [redacted] " on the caller IDNeither one of those were on Mr***'s caller IDMy business is located in Hendersonville, TN and I live in Hendersonville, TNI challenge Angie's List to find ANYTHING that links my business or my personal home address to Portland, TN, EVERAt the time this happened, I lived in Madison, TNSo how could I have a land line in Portland, TN if I live and my place of business is in Hendersonville, TN? The answer clearly is, I couldn'tSo to your claim that you verified my contact information, you didn'tAT ALLI'm very familiar with internet laws and how they are poorly favored in a websites favorThe website is not held liable for anyone who talks slanderous about someone on their site per federal law, USC (Section 230)But there is a catch hereI now have written documented statements saying that Angie's List verified the information to be correct and also advertises that you verify this information on your websiteYou have failed to do soTo verify means you would verify the number that called Mr [redacted] to be correct, at minimumClearly, this is not my number; it isn't even in the same city as my business or any home address I've ever hadLetting someone post these things is wrong, even if you are protected under law to do soThis law doesn't protect someone who makes claims that they have verified the information to be accurate thoughBy doing that, Angie's List is telling my customer's that what Mr [redacted] said is true and has been verified to be accurate, which easily will be proven to be wrong in civil suitThere are many things that this telemarketing or roofing company, whoever it was that called Mr [redacted] could have said, that could have made him think it was usThey could have said "we provide access to roofing", we want to "access your roof"Access is a very common word that could have been misunderstood as my company nameI've made it very clear to Mr [redacted] and Angie's List that we do not telemarketWe are roofersWe get jobs by referrals and stopping and talking to neighbors when we are somewhere doing work and notice someone has damageMr [redacted] lives about an hour from usWhile we, along with every other roofing company, do work insurance claims like the company that called him obviously must since they stated "we've had storm damage lately", we don't work in his areaIt's too far of a drive to go find workUnless it's a referral, we would not go out thereThey also haven't even had storm damage in that area that I know about since we've been in business!(since 2010) He lives in a condo, just as I did in In these communities, the homeowner's association insures the roof up, and the homeowner insures everything below the roofThis is pretty common knowledge for roofers and the likesI'd imagine, if a roofing company had been in the business long enough to have the money to hire telemarketers, they would probably have done enough roofs to learn that much, at that pointAny roofer would know better than to call Mr***, because he couldn't replace his roof if he wanted to! His homeowner's association handles that just like every other apartment and condo community where homes share roofs with their neighborsMy opinion is this call was made by a third party company contracted to telemarket for a roofing companyIt was somebody that was obviously randomly dialing numbers off a list or a phone book that didn't know if he lived in a house or apartment or condoRoofers don't get these lists of numbers, telemarketers doAnd obviously whoever called him must not have a breakdown of what kind of structure(home, apartment, etc) that he lived in, or they wouldn't have been bothering him in the first place! I get calls and emails all the time from these people asking if they can generate leads for usWe have chosen to stay away from that kind of marketing due to my opinion being that it's annoying, you end up in situations like this because someone else is representing your company that doesn't hold the same values you do for your companySo, if we don't work in Franklin, we don't telemarket, [redacted] is the number for Vanderbilt hospital and is also listed as a landline in a city where I don't work or live, how in the world can you say this has been verified? Simply put, you can'tSo I'm going to ask one more time for you to do what you've advertised to the world and I that you do, and verify that what the customer said is correctI've lost jobs that I know about now over this negative reviewThis is obviously a special circumstance of the wrong identityI think we both know you owe it to me and anyone else in my shoes, to take the time to prove that it was my company and not just some customer that thought he heard the company say the word access, since you are advertising that you verify these things and anyone who reads this review, is going to have the understanding that Angie's List did their research to know without a doubt that this was my number or me that I called Mr***I know Angie is making billions of dollars and doesn't care about little ol' [redacted] , but this is serious to us and it's not fairIt's not fair to let someone get on your site and slander someone that we have never talked to, done business with, etc, and let them accuse us of doing a service that we don't do, in a city that we don't work in, in a city that hasn't even had hail or wind damage to their homes since we started [redacted] in 2011, from a number that isn't ours, from a city that we don't work or live in, from a land line that can't be moved from the location it's inI have plenty of work I need to be doing instead of dealing with this nonsense from Mr [redacted] or Angie's ListIt's really sad that this is how things have started off with your company after registering for the serviceIt's even sadder that I was never properly notified that we even had this complaint filed so long agoIt's just been sitting there for the world to see and for us to look like sleezy boiler room salesmenI will not be satisfied until someone shows me documentation either that we made this call, that we telemarket(past or present), or the review is removed from your siteI will be happy with ANY of the solutionsJust do what you advertised and verify it was me if you aren't going to remove itThat's all I ask!I've attached a copy of the complaint for the Revdex.com fileIt clearly shows the number Mr [redacted] said called him, and if the Indiana Revdex.com office calls the Nashville Revdex.com office, they can show proof of our phone numbers for the business we've had listed in the last years, none of which are the number that called him Regards, Aaron [redacted]

May 23, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against our companyI apologize for the delay in my response.On 3/22/2016, Mr [redacted] and Mr [redacted] electronically agreed to advertise with Angie’s List for one year per the attached agreementWe require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement Our advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website.We have reviewed our sales process and customer service interactions with Mr [redacted] In light of any misunderstanding or customer service issues over the duration of his advertising, we will consider his advertising contract cancelled as of 4/27/and have agreed to waive our standard Early Termination Fee for the contractIn terms of the portion of his advertising term that already ran, Mr [redacted] ’s advertisement was running as agreed and these payments were due for services renderedAny payment for services after 4/27/will be refunded back to Mr [redacted] , but no refund will be issued for the previous month.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Ms [redacted] ’s business.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

June 14, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] , Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our companyI apologize for the delay in my response to the Revdex.com.We certainly take Mr [redacted] and his concerns very seriously, and even prior to the submission of this complaint, management has been working directly with him to resolve any and all concernsWe value Mr [redacted] ’s business and we are doing what we can to find mutually acceptable solutionsAt this point, it seems that we will be able to find a suitable agreement with Mr [redacted] that will allow him to continue working with us at Angie’s List.In short, I sincerely apologize that this customer has been disappointed with their experience with Angie’s ListWe hope that we can avoid any frustration as we continue to work together.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below with this resolution.] Regards, [redacted] We do not accept the reasons stated by Angie's list First of all the agreed upon number of months was Not a year And they did tell us they would wave the (12) month min sign on if we would agree to six months and the free store front thing But they never did anything to ( out store front) Tell them to show us what they did for our (store front) while we where on their site Show a dated post of our (store front)That they said they provided None of our customers could ever find itUN

July 9, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] , Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Mr [redacted] for all the frustration he experienced Our auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership, and we employ customer-friendly refund policies for situations such as thisThe following notification appeared on the online “Join” page that Mr [redacted] used to sign up for a membership through our website in July of 2014:Continuous Service Membership: To ensure uninterrupted service, all Angie's List memberships are renewed automatically, using the credit card on fileAll of our annual memberships are renewed at the current membership rate on the first day of the month in which the current membership term ends, while monthly memberships are renewed at the current membership rate on the date in which the current membership term endsYou may cancel at any timeAnnual memberships are backed by our 110% money back, satisfaction guaranteeSorry, no refunds for monthly memberships.Additionally, this information is included in the welcome packet that is sent to the member’s home after signing up Mr [redacted] wrote to us on 7/and expressed frustration, clearly asking for a refund This email was mishandled by one of our representatives He should have been refunded for his most recent charge at that point Although he did not use the word “refund”, he did very clearly express that he had not intended to renew I apologize for this customer service issue and will be following up with that representative for more training.In addition, I am sorry that he was unable to find valuable information on his chosen contractor when he first signed up for our service To avoid disappointing first experiences like this, we offer satisfaction guarantees on all of our annual memberships If Mr [redacted] had expressed his dissatisfaction to us, we could have refunded him for this initial purchase any time in the first yearI have made an exception and refunded this initial year of membership, in light of all the frustration and poor customer service Mr [redacted] received All the funds Mr [redacted] paid to Angie’s List have now been refunded, with our apologies that we were not able to be of more help.We strive to provide top-notch service to our membersAgain, we sincerely apologize for any frustration this caused Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information [redacted] ***Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me While we will have to agree to disagree regarding Angie's List's responsibility vis-à-vis credit card charges and disclaimers removing liability in the eyes of the law, I am satisfied with this result I asked for a refund and I confirm that I have received it Thank you for your time, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI spoke with Angie's List and they seemed to understand they dropped they completely dropped the ballThat is what was relayed to me in conversationThey dropped two reviews from two verifiable customersI'm not sure Angie's List is following sound practices in regards to Revdex.com business standard commitments but I am thankful to not be working with them after this experience Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI would like to add that this was, in fact, the THIRD time I had to contact the company and at the same time had contacted Revdex.com in order to get resultsThe statement in their letter that they refunded my money upon the first contact is a statementI am just happy to have my money backThank you Regards, [redacted] ***

September 1, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company On 7/6/2017, Mr [redacted] started to advertise with Angie’s List for one year We require each prospective advertiser to electronically sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website We did look back through the sales process, and did not find that there was any misleading or confusing commentary on our end Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreementMr [redacted] was notified of the early termination fee during the sales process On 8/9/2017, Mr [redacted] called Angie’s List to discuss the cancellation of his contract The cancellation process was started at that time Mr [redacted] ’s contract was cancelled and the early termination fee invoiced Mr [redacted] then contacted Angie’s List and stated he didn’t want to cancel until the next month due to financial constraints resulting from the early termination fee Angie’s List has worked with Mr [redacted] to reinstate his advertising contract and refunded the early termination fee that was invoiced as a result of his cancellation Angie’s List is not responsible for Mr [redacted] ’s supposed loss of income that resulted from his cancellation request Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

December 29, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] ***Re: Complaint Case # [redacted] [redacted] Thank you for bringing this complaint to ourattentionWe appreciate the opportunity to give our side of the storyregarding complaints filed against our company On 9/19/2014, Mr [redacted] and his associate, [redacted] , agreed to advertisewith Angie’s List for one year per the attached agreementBefore Angie’s Listwill publish an advertisement, we require each prospective advertiser to sign acontract outlining the services Angie’s List will render, the relevantcategories and the ad rate a service provider must pay for these servicesEachcontract includes a standard cancellation fee Upon receipt of this complaint, we investigatedthe correspondence that Mr [redacted] had withAngie’s List representatives during the past few monthsAlthough Mr [redacted] encountered customer service issues withhis representatives, his advertising did begin as scheduledAfter reviewingthe situation, we will waive the cancellation fee and backdate his cancellationto 12/3/ We strive to provide top notch customerserviceI sincerely apologize that we have missed the mark when assisting Mr [redacted] Thanks again for the opportunity to respondto this complaintPlease let me know if we can provide any furtherinformation Kind regards, [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below In addition to the proposed solution, I am asking for a total refund of payments made I received no calls and no benefits whatsoever to the advertising I paid for Angie's List should stand by their efforts to produce at least some business for those who advertise To pay such monthly fees of and receive nothing is shameful at best on their part This solution proposed by them would put me $in the negative with nothing to show for it Also, it was their fault that they did not clarify that the rating minimum must include Angie's List members I was told that they did NOT need to be members This was a major problem that cost me calls and put my business way down on the list where no one would call me I was told that I was listed at number at best Nobody ever goes that far down the list to call I am the case in point Regards, [redacted]

Revdex.com: You may close complaint ID [redacted] While Angie's List never provided a satisfactory response, I contacted the service provider that was scheduled to provide the paving services, and they agreed to issue a full refund Regards, [redacted] ***

Revdex.com: Third party, legally binding arbitration is acceptable to me I can send all email communications in advance and follow up on phone for testimony Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below MrB [redacted] indicates that I had no other recourse but to contact the Revdex.com, however I DID contact Angie's List (Jenat H [redacted] ) on multiple occasions to request a waiver for the 35% cancellation fee for the very same reasons I expressed in my Revdex.com complaint prior to contacting the Revdex.com Jenat was not able to provide said waiver, leaving me no other option but to file said complaint.Regarding the actual remaining balance, it still shows that I owe the 35% cancellation fee per my latest invoice from Angie's List Unfortunately, until I receive an updated invoice with the correct account balance I am unable to accept the current response from MrB*** I do accept the need to honor the payments I made prior to my cancellation request, however I do need an updated invoice showing that the 35% fee has been waived/removed from my account Regards, [redacted] ***

November 10, 2015AttnRe: Complaint Case # [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company I apologize for my delay in my response.Upon review of this situation, we agree that [redacted] has been attempting to cancel his agreement, and has experienced some poor customer service from our end We are always interested in being as fair and reasonable as possible In light of these frustrations, we are cancelling [redacted] ’s advertising agreement and waiving all of the early termination fee, as well as the few dollars that are still owed for services rendered.At this point, [redacted] does not owe Angie’s List any funds, and our advertising agreement has been canceled.In short, I sincerely apologize that this customer has been disappointed with their experience with Angie’s ListWe thank him for bringing his concerns to our attention, so that we could take steps to make amends for the problems experienced We would love the opportunity to work with [redacted] again in the future should his business needs align with our advertising.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List