Angie's List, LLC

April 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Ms [redacted] for any frustration or confusion regarding her membership At this point in time, I am only able to locate one email contact from Ms [redacted] that was sent to our Customer Service Department today, 4/12/2017, at 9:27AM This email request to cancel her membership does indicate that she was having difficulty accessing the Live Chat option for cancelling her membership I will be reaching out to our IT Department to look into any issues we may be experiencing with our Live Chat option At this time, I have set Ms***’s membership up so it will not renew Her membership will expire on 4/13/ We are sorry to see Ms [redacted] go as a member I find it regrettable that we left Ms [redacted] feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***

October 7, 2015Re: Complaint Case # [redacted] Peggy, Thank you for bringing this complaint to our attention We appreciate the opportunity to give our side of the story regarding complaints filed against our company I first wanted to apologize for any frustration or misinformation in the past Ms [redacted] is indeed a Premium member of Angie’s List, and as such is entitled to a $rebate on an ecommerce purchase made through Angie’s List I believe there was originally some confusion about this, as Ms [redacted] received a previous rebate check in April of this year However, we award rebate checks based on membership renewal date, not calendar year, so as of this summer, Ms [redacted] was indeed eligible for this second $rebate.I apologize for the delays caused by confusion However, on September 25th, we did cut a new $check and mailed it to Ms [redacted] , at the address she gave for this complaint She hopefully has already received the check, although as of this morning, it had not been cashed Please share my personal email address with Ms [redacted] If she has not received the check, I would be happy to work with her to get the check reissued I find it regrettable that we left Ms [redacted] feeling no other recourse than to complain to the Revdex.com We always aim to provide top-notch service to our members, and in this case we have clearly dropped the ball.Thanks again for the opportunity to respond to this complaint Jesse ***Angie’s List

It is unfortunate that this customer is dissatisfied with their experience with this provider Angie's List has and will continue to offer this customer assistance with their Big Deal purchase

Angie's List has offered a resolution to this customer's complaint, which still stands It is unfortunate that the customer does not accept this response We have attempted to work with this customer to address and resolve their complaint

May 24, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I apologize for the delay in my response I first wanted to apologize to Mr [redacted] for any frustration he has experienced during the time he has spent as an advertiser On 2/29/2016, Mr [redacted] electronically agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement We have reviewed our sales process and customer service with Mr [redacted] We have agreed to waive our standard Early Termination Fee for the contract in light of any possible confusion about the term of the contractIf Mr [redacted] still wishes to cancel our agreement, we have agreed to consider it cancelled as of 4/25/2016, which is the date he first left a voicemail asking to discuss canceling However, management has been in communications with Mr [redacted] , and we hope that he will agree to continue working with us We would prefer to work through any confusion and continue our relationship with Mr [redacted] and NJ Electric LLC In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr [redacted] ’s businessIf he does choose to proceed with canceling, we are willing to make the concessions I outlined above Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meBy refunding me the of the months that I paid for Regards, [redacted] ***

Thanks very much for the opportunity to respond to this reviewI have contacted this member personally to help work through the problems she mentioned in this complaint At the root of her issue is our lack of data in her part of the country Though she did not request it, I processed a full refund of her membership and thanked her for giving us a try We look forward to receiving more reviews and building up the network of listed providers in her area She has my direct contact information and I'd be happy to speak to her again personally if any issues are unresolvedThanks again for bringing this to our attention and allowing us to respondJesse B***

July 12, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company On December 1, 2015, Mr [redacted] electronically agreed to advertise with Angie’s List for one yearBefore Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat information is found under the terms and conditions on their advertising agreement Upon receipt of this complaint, we did review the sales process for this company We did not find any wrong doing and found that Mr [redacted] was not mislead nor guaranteed leadsWe also explained the month agreement and the 35% early termination fee while going through the sales process In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s List and felt that they had no choice but to contact the Revdex.com in this matterRegardless, Mr [redacted] was made aware of the contractual agreements beforehand and because of this, we will not be waiving his account balanceIf he has further questions regarding the status of his advertising or if he would like to cancel his advertising, I would encourage him to reach out to his account manager Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

October 2, 2015Re: Complaint Case # [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to [redacted] for the frustration this process has causedAs [redacted] mentioned, she purchased an offer from the company MKF Residential on February 27th, The offer had a promotional value of $4,400, but this promotional value expired on August 26th, 2015.When Angie’s List first received contact from [redacted] about problems scheduling on September 18th, we asked a supervisor to reach out to her to help with the deal We may be able to help with scheduling problems, find another provider to do the work, or help refund the original deal to help with the purchase of a better fit We are committed to helping [redacted] receive the service he paid for [redacted] has been contacted directly by a supervisor able to help with this concern, and we are awaiting his response.As an exception to our standard policies, we have extended the offer beyond the expiration date, and have given several more months in order for her to use her credit She is never under any obligation to work with any particular provider if she is uncomfortable with them.I find it regrettable that we left [redacted] feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble [redacted] has had to deal with Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

August 23, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attention We appreciate the opportunity to give our side of the story regarding complaints filed against our company I first wanted to apologize for any frustration or misinformation in the past Mr [redacted] is indeed a Silver member of Angie’s List, and as such is entitled to a $rebate on an ecommerce purchase made through Angie’s List I believe there was originally some confusion about this, as the request Chris G [redacted] received indicated Mr [redacted] was inquiring about a promotional code, not an ecommerce rebate I have addressed this confusion with Chris G [redacted] , who has contacted our Accounting Department to issue Mr [redacted] ’s $rebate These can take up to business days to arrive in the mail Chris G [redacted] will be contacting Mr [redacted] personally to confirm this information Any additional questions or concerns can be directed to Chris G [redacted] directly I find it regrettable that we left Mr [redacted] feeling he had no other recourse than to complain to the Revdex.com We always aim to provide top-notch service to our members, and in this case we have clearly dropped the ball Thanks again for the opportunity to respond to this complaint Jesse B [redacted] Angie’s List

We are sorry that this customer is not pleased with their results of our communication at this time We have been in contact with this customer on a daily basis since their complaint was submitted to attempt to assist with an amicable resolution We will continue to work with this customer to assist them with their complaint

August 19, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company On 9/18/2015, Mr [redacted] started to advertise with Angie’s List for one year per an electronically signed agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement Upon review of the correspondence that was received from Mr [redacted] regarding his advertising contract, Mr [redacted] did not request to cancel his advertising contract at any point in time Mr [redacted] did advise his Client Success Manager that he did not want to automatically renew his contract at the end of the term The charge Mr [redacted] was assessed on 8/17/was the final payment on his contract Mr [redacted] contacted his Client Success Manager on 8/17/and this was explained to him Due to Mr [redacted] ’s dissatisfaction with his advertising contract, Mr [redacted] ’s Client Success Manager has offered free services to attempt to resolve this situation If Mr [redacted] has any questions or concerns regarding his contract or the offer of free services, he can contact his Client Success Manager for further assistance We strive to provide top notch customer service, and we regret that Mr [redacted] felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

June 23, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this updated complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against our companyI apologize for the delay in my response On 8/21/2015, [redacted] ***, electronically agreed to advertise with Angie’s List for one year per the attached agreementWe require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreementOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website We have reviewed our sales process, and though we feel strongly that we did properly describe the nature of our advertising program and the extension we offered as a customer service gesture, we did not find that our early termination fee was explained as thoroughly as we would have likedWe have agreed to consider the contract cancelled as of April 25th, 2016, and to waive our standard early termination fee In terms of the portion of her advertising that already ran, Ms***’s advertisement was running as she agreed, and this payment was due for services renderedAs we have found that our advertising ran as agreed, Angie’s List is not willing to refund any portion of the payment made for services rendered I sincerely apologize that Ms [redacted] is disappointed with their experience with Angie’s ListWe have worked to accommodate Ms [redacted] in light of any confusion Thanks again for the opportunity to respond to this updated complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

July 7, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] , Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company On March 30, 2015, Mr [redacted] agreed to advertise with Angie’s List for one year per the attached agreement On April 22, 2015, Mr [redacted] agreed to provide several eCommerce offers through Angie’s List, as well Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat information is found under the terms and conditions on their advertising agreement Similar expectations and rules are laid out in the eCommerce agreement Mr [redacted] signed.Upon receipt of this complaint, we did review the sales process for Mr [redacted] ’s company, Topaz Construction & Development Mr [redacted] was aware of the cost of the offers he ran prior to signing the contracts attached The negative reviews in question mention problems with communication on Mr [redacted] ’s company’s part, and dissatisfaction with Mr [redacted] ’s company rather than with anything related to Angie’s List As such, we will not be making any changes to the amount Mr [redacted] owes, nor will we be reaching out to members to apologize for their poor experiences.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did, however, deliver to the extent of the existing contracts Angie’s List and Topaz Construction & Development have a binding agreement, and just as we have acted in accordance with our obligations, so must Mr [redacted] As of the date of this response, Mr [redacted] owes an outstanding balance of $for his traditional advertising and $for his eCommerce offers At this point his advertising has been canceled and his company has been removed from category search until this obligation is met Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

January 7, Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn [redacted] Re: Complaint Case # [redacted] [redacted] Thank you for bringing this complaint to our attentionWe appreciate the opportunity to tell our side of the story regarding complaints filed against our companyAs you may know, Angie’s List allows consumers to post comments regarding experiences they have had with area companies Angie’s List is a passive conduit for these comments, meaning the content is wholly supplied by our consumer members Because other consumers rely on the statements made by each member, werequire each and every member to sign the following statement before submitting a report: [redacted] I confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents my actual first-hand experienceI cknowledge and understand that Angie's List is relying upon the accuracy of the information in order to serve other membersI confirm that I do not work for, am not in competition with, or am not in any way related to the service provider in this reportAssuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum We do not remove reports at the request of service providers Rather, we allow each service provider to respond to any reports they receive, to share their point of viewMr [redacted] ’ company has posted a response to the review in question, to explain to other members that they believe the review has been incorrectly attributed to their company We do have processes in place if a service provider notifies us that he/she does not recognize the name/address of a member associated with a review on their company We will reach out to the member that submitted the review in an attempt to have them confirm that review a second time, at the request of the service provider Mr [redacted] has been in contact with representatives at Angie’s List regarding this situation On 12/22/2014, a representative gathered information from Mr [redacted] to start the reconfirmation process, in an attempt to re-confirm the reviewWe contacted the member on 12/26/2014, at the service provider’s requestThe member has not responded yetTypically, a review will remain posted if there is no response from the member directing us to remove itHowever, because the service area listed on Mr [redacted] ’ company profile does not include the address listed by the member and the member has not provided an alternate address, we have removed the review I find it regrettable that we left Mr [redacted] feeling no other recourse than to complain to the Revdex.com Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further informationKind regards, [redacted] Angie’s List

February 21, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to clarify anything that might not have been addressed previously Angie’s List would like to thank Mr [redacted] for the additional information he provided in his response After further review of Mr [redacted] ’s advertising contract, it became apparent that Mr [redacted] was also running a 2/page advertisement in the Angie’s List monthly magazine It is for this advertisement that Mr [redacted] is being invoiced I have attached a copy of Mr [redacted] ’s most recent invoice Mr [redacted] requested to cancel his advertisement after the deadline had passed for the monthly magazine, which resulted in Mr [redacted] being billed for the advertisement that ran in the monthly magazine Mr [redacted] can resolve this debt with the collections team here at Angie’s List If this is not resolved in a timely manner, the debt will be sent to a third party collections company We strive to provide top notch customer service to members and service providers alike and regret that the consumer was disappointed with his experience with Angie’s List Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

May 11, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company As Mr [redacted] states, he signed an advertising contract to live on 4/22/for a full year We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement We have looked into Mr***’s concerns and did not find any wrongdoing throughout the sales process, because of this we won’t be refunding his paymentHowever, we are agreeing to cancel his advertisements and are waiving the standard early termination fee due to the customer service issues he mentionedWe apologize for any frustration caused to Mr*** We are issuing a refund for the early termination fee in the amount of $ We strive to provide top notch customer service, and we regret that Mr [redacted] felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List

June 21, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company I apologize for the delay in my response I first wanted to apologize to Mr [redacted] for any frustration he has experienced during the sale or cancellation of his advertisement On 9/3/2015, Mr [redacted] electronically agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreementOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website We have reviewed our sales process and customer service interactions with Mr***We would have preferred to continue working with ***’s [redacted] as an advertiser on Angie’s List, but given that Mr [redacted] is no longer willing to advertise with us and in light of any misunderstanding or customer service issues over the duration of his advertising, we will consider his contract cancelled and have agreed to waive our standard Early Termination Fee for this contractWe will also be retroactively cancelling Mr***’s contract dating back to 5/19, due to his original request In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s business Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B [redacted] Angie’s List

August 29, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn [redacted] Re: Complaint Case # [redacted] ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company On 1/24/2017, Mr [redacted] started to advertise with Angie’s List for one year We require each prospective advertiser to electronically sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesOur advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website We did look back through the sales process, and did not find that there was any misleading or confusing commentary on our end Each contract includes a standard cancellation fee of 35% of the remaining balance of the agreementMr [redacted] was notified of the early termination fee during the sales process We apologize that we were not able to satisfy Mr [redacted] during the course of his advertising relationship, as Angie’s List was in constant contact with Mr [redacted] offering assistance The review in question was never used as a bargaining or negotiating tool to encourage Mr [redacted] to sign a new contract Angie’s List is audited annually to confirm that it is upholding both advertisers and non-advertisers to the same standards regarding review verification practices Angie’s List audited the review at Mr [redacted] ’s request and determined that the review was properly verified and would remain on Mr [redacted] ’s company Mr [redacted] has made statements regarding this review that are not factual or present in the review There is no claim of any criminal activity or statements indicating that his company is harassing the member on a daily basis From the information available on Mr [redacted] ’s profile, it would appear that his concern regarding the bank is in relation to his cancellation of his credit card that was on file with Angie’s List Since his contract with Angie’s List is set up as a recurring payment for Angie’s List with the bank, the bank automatically updated his credit card with Angie’s List when a new credit card was issued Angie’s List works directly with financial institutions to update cancelled or expired credit cards to assure that recurring payments that have been set up by customers do not lapse when a new card is issued This is for the convenience of the customer, as it can be difficult to remember to contact every party that a customer has a recurring payment set up This allowed Angie’s List to charge Mr [redacted] for the funds he authorized Angie’s List to charge based on his contract To insinuate that Angie’s List would create ‘accounts’ to defraud the company is inaccurate Mr [redacted] did have multiple Client Success Managers throughout his tenure with Angie’s List The reassignment of these Client Success Managers was at the request of Mr [redacted] on multiple occasions Mr [redacted] ’s statement that he was met with ‘aggressiveness and hostility’ is unfortunate, as Angie’s List strives to provide professional customer experiences I sincerely apologize that this customer is disappointed with their experience with Angie’s List Angie’s List has also agreed that a business relationship with Mr [redacted] is not beneficial due to issues with professionalismWe delivered to the extent of our contractMr [redacted] ’s contract has been cancelled and the early termination fee has been invoiced Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse M [redacted] Angie’s List