Angie's List, LLC

May 27, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you again for bringing this updated complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our company Mr*** is correct that there was a miscommunication from a former employee The $was communicated to be a prorated refund of his additional city subscription Per our policy, these additional city subscriptions are not eligible for any kind of refund However, as Mr*** appears to have been given that information from an employee, we are willing to make a final good faith effort to resolve this complaint.Mr*** should soon be in receipt of the aforementioned check for $50.04, as it was already mailed out on Monday, May 18th In addition, I am personally mailing a $VISA gift card to Mr*** as a final courtesy in light of the frustrations and miscommunications he experienced This card will be mailed out tomorrow, May 28th Per our policies, the total refundable amount of Mr***s remaining membership would have been $ We have now refunded $via check, plus this additional $via a VISA gift cardWe are providing this as a final attempt to resolve this and make amends for any miscommunication or error on our part.Thanks again for the opportunity to respond Please let me know if we can provide any further information *** ***Angie’s List

May 16, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to tell our side of the story regarding complaints brought against our companyI apologize for the delay in my responseThe consumer who left a review did indeed choose to give an updated experience that reflected the fact that Rachel Good did issue a refund as a customer service gesture. There may have been a delay on our website, but as of today there is only one C review from this consumer on *** *** *** business profile. The consumer is entitled to post the grade they feel best fits their experienceAngie’s List does not reach out to consumers to ask for additional information about their reviews, and instead we leave it to the consumers to decide how to grade their experiencesThough our review guidelines do state that consumers must only report on their own firsthand experience, our memberships exist on a household basis, and it seems clear that both a father and daughter were involved in the hiring experience for the daughter’s wedding photographer. Therefore, the review meets our standards and is allowed to be postedIn short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service. In this case, our proper policies and procedures have been followed, and the one remaining review will stay on our website unless the consumer who authored the review asks us to remove it Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further informationKind regards, Jesse *** Angie’s List

June 8, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***,Thank you for bringing this updated complaint to our attentionWe again appreciate the opportunity to respond to complaints against our company.I can understand Mr***’s frustration in dealing with a review from a member that he does not recognizeI also noticed that this same member left him a review over a year ago, but Mr*** did not bring this to our attention at the time. As we never received a response from our member, and in light of the long distance between Mr***’s service area and the member’s address, we have temporarily deleted both reviews left by this member If the member were to respond to Angie’s List and let us know where they intended their review, we would post it in the correct place, after confirming whether the second review was intended instead as an update to the original review.I find it regrettable that we left Mr*** feeling no other recourse than to complain to the Revdex.com I thank Mr*** for his patience, as we do not delete reviews while the reconfirmation process is still going on; however, when the process comes to a close, we will sometimes remove reviews due to strong indications that the member is in error. Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards,*** ***Angie’s List

June 9, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***,Thank you for bringing this updated complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against our company I apologize again to Mr*** for the frustration he has experienced We typically refresh our database information in larger batches I had understood incorrectly that as of June 2nd when I responded, an occurrence of this had already taken place However, today when I received this update, I double checked, and this data had already been purged from our databases Mr***’s complaint should now be resolved, and I sincerely apologize for any misinformation and delay.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind Regards,*** ***Angie’s List

March 5, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against
our company. On December 10, 2014, Ms*** agreed to advertise with Angie’s List for one year per the attached agreement Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat fee is 35% of the remaining balance of the agreement. The other program that Ms*** refers to in her complaint is our Big Deal Storefront programThis program allows members to purchase products from positively-rated providers via the Angie’sList systemInstead of up-front costs to the provider, the Big Deals involve profit sharing. Ms*** has been in communication with her account manager recently discussing her advertising. Certainly, if she wishes to cancel her advertising and stop future contact, she should let her account manager know and they will process her cancellation and details associated with that. In short, I sincerely apologize if we failed to deliver to the extent of Ms***’s expectationsWe did, however, deliver to the extent of our contractAngie’s List and Ms***’s company have abinding agreement, and just as we have acted in accordance with our obligations, so must Ms***No refund will be given. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Anna L***Angie’s List

Revdex.com:The Father was never involved besides writing a checkThe only time he was involved after the writing of the check was from us contacting him with finding out where to return the checkHis name is not on the contractHe was not our client, this is against Angie's List own policyBut, he pays you and we don't I guess that means you side with himEverything written in the review is hearsay from his daughterWho also happened to lie to her father and told him we didn't except credit cards,(We do) leading to him being the one to write the checkHe got played by his daughter, who then failed to pay the remaining balance on the contractShe did not stay in contact with usWe emailed and called several times which went unansweredAfter a month past the due date of the final payment, with no contact from the Bride or Groom, we sent the clients a Contract Cancellation in the mail that the indeed sign and returnWe then promptly mailed out her fathers returnKeep the lies up, We no longer care, just shows us your website cannot be trusted and this will be shared with our thousands of clients and fans from around the USAngie's list is a non-verifiable review website that allows lies from 3rd parties that were never in contact with the businesses to leave reviews as long as they are paying customers to the site.
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com: Not only has the long reviewer not removed his previous reviewAngie's List allowed him to place another reviewThis one a little better than before but still a negative reviewNot only has Angie's List failed to fix the issue, or reach out for the information pricing his review falseAlso, he was never a client of oursHis daughter was the clientNow we have falsified negative reviews on Angie's List, by someone that was never even a client of ours
I have reviewed the response made by the business in reference to complaint ID *** *nd have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

November 11, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company I first wanted
to extend a sincere apology to Ms*** for all the frustrations she has had during her time setting up an advertisement with us.Ms*** has been in contact with management and we have adjusted her contract to match the expectations she was given It is our understanding that Ms*** is happy with the way we have resolved this situation If there are further concerns that we can help her with, we are happy to do so.In short, I sincerely apologize that this customer has been disappointed with their experience with Angie’s ListWe thank her for bringing her concerns to our attention, so that we could take steps to make amends for the problems experienced Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

February 20,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** ***
Re: Complaint Case # ***
***,
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints
filed against our company
I’d like to start by offering a sincere apology to Ms*** for any frustration or confusion regarding her membership
Ms*** has been a member of Angie’s List since at least During the years between now and when she first signed up, she has utilized our automatic renewal feature for some years, and chose to manually renew her membership during other yearsThough our membership agreement does advise that our default setting for memberships involves automatic renewal, we are always happy to change any member’s billing status upon request
I have reached out personally to Ms*** via phone and email to offer to set her account’s billing up however she likesWe even have a free Green membership available if she prefers to change to that optionI am especially concerned by Ms***’s mention of emailing us with no response, as I do not see records of those emails from our endI would love to work directly with her to investigate these and be sure we responded to any and all inquiries
Ms*** last renewed her membership in August of Though we do not normally offer refunds for renewals after days from the renewal, I have made an exception and issued a refund of her most recent renewalI have also left her account active through her expiration date next August
I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersI would welcome Ms*** to continue to contact me directly so that I can continue assisting her
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind regards,
Jesse B***
Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** * *** ***

We are initiating the cancellation process for the customer's contract. A representative will be in contact with the company in the near future to discuss their cancellation request

November 14, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our
company On 8/2/2016, Mr*** started to advertise with Angie’s List for one year per an electronically signed agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. In light of any frustration experienced with customer service, Angie’s List will consider Mr***’s contract to be terminated as of 11/1/2016. We are currently in the process of cancelling his contract and are removing Mr***’s company from our web and call center advertisements. We have also agreed to waive the 35% early termination fee We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

September 29, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against
our company On 2/29/2016, Mr*** started to advertise with Angie’s List for one year per an electronically signed agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. In light of any frustration or misunderstanding Mr*** experienced related to our website or through customer service received, Angie’s List has agreed to waive the early termination fee if Mr*** should wish to cancel his advertising. Angie’s List, however, would like to offer Mr*** another potential solution to continue to do business. Angie’s List is willing to waive the balance for the two months of unpaid advertising and provide Mr*** with free Call Center advertising for the remainder of his term should he choose to continue to advertise with Angie’s List. We are asking Mr*** to please reach out to his Client Success Manager, Brad H***, to notify if he would like to move forward with the cancellation of his advertising or to accept our offer to repair the relationship and stay in business with one another We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.While I have made numerous attempts to contact Angie's List including leaving several voice mail messages, Angie's List has not contacted me with any resolution. The primary response that I have heard from Angie's List is that they are denying my refund even though they did not dispute that no services were provided and money was paid to them
Regards,
*** ***

May 4, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against
our company. I apologize for my delay in responding to the Revdex.com about this complaintI’d like to start by offering a sincere apology to Ms*** for the frustration she mentions in her complaintAs Ms*** mentioned, she purchased an offer from the company Walker Boy Landscaping LLC on April 20th, 2015. Though we are proud of our industry-leading Service Quality Guarantee, it does only apply to purchases made on or after October 19th, 2016. As such, Ms*** purchase was several months outside the qualifying periodThat said, I do want to assist Ms*** with her purchase, and have reached out to her personally to offer my assistance. I have called and emailed her but have not yet received a response. I am happy to work with her to find a mutually satisfactory solution to her problemI find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble Ms*** has had to deal with Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

Angie's List believes it has resolved this complaint with this customer. While we haven't been able to get in touch with this customer directly, we have notified the customer of their refund and the timeline to expect to receive their refund

I accept the full refund Also I asked for someone to call me because no one responded to my email request I understand that my level of membership only has email help available but when no is responding to my emails then I tried another avenue. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.1) The conversation about cancelation of credit card was indeed with the financial institution.2) The chat the business referred to started with my request for a refund The "gracious" reply was paragraphs of propaganda about the great benefits of membership and another paragraph saying that I signed up Feb I DID NOT sign up for any level of membership in Feb 2016.3) I have had the same Email address for several years I have never received any Emails regarding auto-renew from Angie's List.4) I really resent apologies that begin with "We apologize that the customer didn't understand......" The inference is that the apologizer did nothing wrong and the recipient is just too stupid to understand.5) The original cancellation was in response to Angie's List's publicized decision not to build in Indianapolis in response to Indiana's law protecting the religious freedom of business owners to refuse personal services contradictory to their religious beliefs If Angie's List wants to withhold services based on political beliefs, I will exercise my right not to do business with them under any circumstance, and that did not change in Feb nor will it now
Regards,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Please advise when the refund will be put back onto my credit card. That would be satisfactory.
Regards,
*** ***

July 8, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***,Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to respond to complaints against our company.Angie’s List never claims to verify to the truthfulness of any review Rather, we provide an open forum to allow our consumer members to post their feedback and perspectives on their experiences Furthermore, as Mr*** has confirmed to the Revdex.com that he did in fact call and have a conversation with the member, the member would be allowed to leave a review on that interaction However, the member has asked us to remove their review, and as of 7/7/the review has been removed. Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards,Jesse B***Angie’s List