Angie's List, LLC

Revdex.com:The Father was never involved besides writing a checkThe only time he was involved after the writing of the check was from us contacting him with finding out where to return the checkHis name is not on the contractHe was not our client, this is against Angie's List own policyBut, he pays you and we don't I guess that means you side with himEverything written in the review is hearsay from his daughterWho also happened to lie to her father and told him we didn't except credit cards,(We do) leading to him being the one to write the checkHe got played by his daughter, who then failed to pay the remaining balance on the contractShe did not stay in contact with usWe emailed and called several times which went unansweredAfter a month past the due date of the final payment, with no contact from the Bride or Groom, we sent the clients a Contract Cancellation in the mail that the indeed sign and returnWe then promptly mailed out her fathers returnKeep the lies up, We no longer care, just shows us your website cannot be trusted and this will be shared with our thousands of clients and fans from around the USAngie's list is a non-verifiable review website that allows lies from 3rd parties that were never in contact with the businesses to leave reviews as long as they are paying customers to the site.
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

May 28, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. I first want to take
the chance to apologize to Mr*** for any confusion and frustration.Mr*** has been in communication with Angie’s List since October of 2006, and was a paid advertiser on Angie’s List from to 2011, prior to this more recent contract referenced in the complaint I am therefore confused by Mr*** comments in his complaint referencing his lack of knowledge of Angie’s List and our business model.On 10/31/2014, Mr*** agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement Despite Mr*** extensive history advertising with Angie’s List, this contract was his first that included advertisement on our website rather than in our publication In light of any possible confusion regarding this difference, we have waived the cancellation fee of $307.46.Throughout the time they were advertising with us, *** *** was available in search results for both interior and exterior painting Their ad was specific to exterior painting, and this had been true throughout the years they had chosen to advertise with us, whether through our publication or the website I apologize for any confusion in that regard.The outstanding balance owed in the amount of $is for services rendered Their ad was terminated early at Mr***s request, but ran on the website for six months and two days We have not received payment for the ad from April or the two days of June.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did, however, deliver to the extent of the existing contract Once their amount owed is paid in full, they will again be available in category searches on Angie’s List Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, *** ***Angie’s List

I accept the full refund Also I asked for someone to call me because no one responded to my email request I understand that my level of membership only has email help available but when no is responding to my emails then I tried another avenue. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. Please advise when the refund will be put back onto my credit card. That would be satisfactory.
Regards,
*** ***

May 19, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thankyou for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company
On 12/30/2014, Mr*** agreed to advertise with Angie’s List for one year per the attached agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balanceof the agreement. The outstanding balance owed in the amount of $is for services rendered. Their ad ran for three months in both our printed magazine and on our website. Due to any confusion regardingthe web advertisement, this provider was already granted a waiver of the cancelation fee and also months of their web ad. This was explained to the provider prior to their Revdex.com complaint. Regarding their print ad, the magazine does go to the entire Milwaukee market. Our sales team was very clear about the zones and how many members they would be reaching via web and print. The zones were all listed out in the emails that Ms*** received. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did, however, deliver to the extent of the existing contract Once their amount owed is paid in full, they will again be reinstated and available in category searches on Angie’s List. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Mindy O***Angie’s List

December 14, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I first wanted to apologize to Mr*** for any frustration he has experienced during his advertising campaign thus far I have reviewed customer service interactions with Mr***Jayma S*** has been working on resolving the issues experienced by Mr***. At this time, we believe we have addressed and resolved the complaints voiced by Mr*** through his Revdex.com complaint. Jayma S*** would be happy to speak with Mr*** to help with any additional concerns regarding his advertising campaign In short, I sincerely apologize that this customer is disappointed with their contract renewal experience with Angie’s ListWe strive to provide top-notch customer service Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

November 14, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our
company On 8/2/2016, Mr*** started to advertise with Angie’s List for one year per an electronically signed agreement. We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement. In light of any frustration experienced with customer service, Angie’s List will consider Mr***’s contract to be terminated as of 11/1/2016. We are currently in the process of cancelling his contract and are removing Mr***’s company from our web and call center advertisements. We have also agreed to waive the 35% early termination fee We strive to provide top notch customer service, and we regret that Mr*** felt that he had no recourse but to turn to the Revdex.com Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

We are initiating the cancellation process for the customer's contract. A representative will be in contact with the company in the near future to discuss their cancellation request

July 8, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***,Thank you for bringing this updated complaint to our attentionWe appreciate the opportunity to respond to complaints against our company.Angie’s List never claims to verify to the truthfulness of any review Rather, we provide an open forum to allow our consumer members to post their feedback and perspectives on their experiences Furthermore, as Mr*** has confirmed to the Revdex.com that he did in fact call and have a conversation with the member, the member would be allowed to leave a review on that interaction However, the member has asked us to remove their review, and as of 7/7/the review has been removed. Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards,Jesse B***Angie’s List

February 20,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** ***
Re: Complaint Case # ***
***,
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints
filed against our company
I’d like to start by offering a sincere apology to Ms*** for any frustration or confusion regarding her membership
Ms*** has been a member of Angie’s List since at least During the years between now and when she first signed up, she has utilized our automatic renewal feature for some years, and chose to manually renew her membership during other yearsThough our membership agreement does advise that our default setting for memberships involves automatic renewal, we are always happy to change any member’s billing status upon request
I have reached out personally to Ms*** via phone and email to offer to set her account’s billing up however she likesWe even have a free Green membership available if she prefers to change to that optionI am especially concerned by Ms***’s mention of emailing us with no response, as I do not see records of those emails from our endI would love to work directly with her to investigate these and be sure we responded to any and all inquiries
Ms*** last renewed her membership in August of Though we do not normally offer refunds for renewals after days from the renewal, I have made an exception and issued a refund of her most recent renewalI have also left her account active through her expiration date next August
I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersI would welcome Ms*** to continue to contact me directly so that I can continue assisting her
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind regards,
Jesse B***
Angie’s List

December 29, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. Though Rodney
Zervakos signed an agreement with Angie’s List on June 12, 2015, authorizing an early termination fee of 35% of the total contract value, we have decided to honor his request by waiving this early termination fee Though we did in fact process MrZervakos’s list of customers, and in fact he received a review as a result of this, we concede that we did not clearly answer his questions or make this clear to him We would have preferred to continue working with Island Life Pools and Spas as an advertiser on Angie’s List, but given that MrZervakos is no longer willing to advertise with us, we will waive the early termination fee and contact the collections agency to close this file.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe appreciate the feedback and ability to correct this situation to some extent.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse BrownAngie’s List

Revdex.com: Not only has the long reviewer not removed his previous reviewAngie's List allowed him to place another reviewThis one a little better than before but still a negative reviewNot only has Angie's List failed to fix the issue, or reach out for the information pricing his review falseAlso, he was never a client of oursHis daughter was the clientNow we have falsified negative reviews on Angie's List, by someone that was never even a client of ours
I have reviewed the response made by the business in reference to complaint ID *** *nd have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

June 8, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***,Thank you for bringing this updated complaint to our attentionWe again appreciate the opportunity to respond to complaints against our company.I can understand Mr***’s frustration in dealing with a review from a member that he does not recognizeI also noticed that this same member left him a review over a year ago, but Mr*** did not bring this to our attention at the time. As we never received a response from our member, and in light of the long distance between Mr***’s service area and the member’s address, we have temporarily deleted both reviews left by this member If the member were to respond to Angie’s List and let us know where they intended their review, we would post it in the correct place, after confirming whether the second review was intended instead as an update to the original review.I find it regrettable that we left Mr*** feeling no other recourse than to complain to the Revdex.com I thank Mr*** for his patience, as we do not delete reviews while the reconfirmation process is still going on; however, when the process comes to a close, we will sometimes remove reviews due to strong indications that the member is in error. Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information.Kind regards,*** ***Angie’s List

May 4, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against
our company. I apologize for my delay in responding to the Revdex.com about this complaintI’d like to start by offering a sincere apology to Ms*** for the frustration she mentions in her complaintAs Ms*** mentioned, she purchased an offer from the company Walker Boy Landscaping LLC on April 20th, 2015. Though we are proud of our industry-leading Service Quality Guarantee, it does only apply to purchases made on or after October 19th, 2016. As such, Ms*** purchase was several months outside the qualifying periodThat said, I do want to assist Ms*** with her purchase, and have reached out to her personally to offer my assistance. I have called and emailed her but have not yet received a response. I am happy to work with her to find a mutually satisfactory solution to her problemI find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe are very sorry for the frustration and trouble Ms*** has had to deal with Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse *** Angie’s List

March 5, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against
our company. On December 10, 2014, Ms*** agreed to advertise with Angie’s List for one year per the attached agreement Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat fee is 35% of the remaining balance of the agreement. The other program that Ms*** refers to in her complaint is our Big Deal Storefront programThis program allows members to purchase products from positively-rated providers via the Angie’sList systemInstead of up-front costs to the provider, the Big Deals involve profit sharing. Ms*** has been in communication with her account manager recently discussing her advertising. Certainly, if she wishes to cancel her advertising and stop future contact, she should let her account manager know and they will process her cancellation and details associated with that. In short, I sincerely apologize if we failed to deliver to the extent of Ms***’s expectationsWe did, however, deliver to the extent of our contractAngie’s List and Ms***’s company have abinding agreement, and just as we have acted in accordance with our obligations, so must Ms***No refund will be given. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Anna L***Angie’s List

July 7, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *
***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side
of the story regarding complaints filed against our company I’d like to start by offering a sincere apology to Ms*** for any frustration with our customer service I have refunded the full $that Ms*** has paid for her membership, as she has contacted us within days of her membership purchaseWith any cancellation request, we first want to try and improve on the reason the member is wishing to cancelWe listen closely to the reasons our members are cancelling, in hopes to provide the best level of service going forwardI apologize that Ms*** did not receive her refund on 6/when she messaged with our of our chat representatives I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe do offer a free membership option if she only occasionally needs to look up information on providers Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Jesse B*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** * *** ***

April 6,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** *** Re: Complaint Case # ***
***,
Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed
against our company
I’d like to start by offering a sincere apology to Ms*** for any frustration with her membership, including dealing with recent high call volume when calling in to our customer support
Our auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membership, and we employ customer-friendly refund policies for situations such as this
Although Ms*** would have been told about the automatic renewal on her membership when she called in to renew in 2013, we Angie’s List memberships are backed by a satisfaction, money-back guaranteeI have issued the refund for $back to Ms***’s credit card
I was not unable to find details of any problems Ms*** had with service providers found via our listWe would welcome any feedback about individual service companies so that she could warn other members about her experienceWe also have a complaint resolution process that we could have used to help resolve any issues she had
I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersIt is clear from the tone of this complaint that we missed the mark, and I apologize for that
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind regards,
Jesse B*** Angie’s List

March 6, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Mr*** for the difficulties in pursuit of his Big Deal refundAccording to our records, Mr*** contacted us on 3/3/to ask for a refund of his purchase, which was made on 1/9/All Angie’s List eCommerce purchases have a Day Refund Guarantee. All members must request a refund within days of purchase The Day Refund Guarantee has been put in place to protect all parties involved in the eCommerce program. This helps Angie’s List keep the most up-to-date information on the companies participating in the eCommerce programs, which is used to determine if a company should continue in the eCommerce programs. This protects Angie’s List members from companies that are not maintaining the high standards that Angie’s List requires. This also protects Angie’s List and companies from receiving refund requests well after a purchase (sometimes months and even years after). I have notified the appropriate internal department of Mr***’s concern about statements made during the purchase process that states that the company will reach out to the member to schedule services. This will be reviewed, data will be pulled to determine the impact of the statement, and any necessary changes will be addressed I have reviewed Mr***’s specific refund request and deemed that an exception can be granted due to the scheduling and communication issues Mr*** experienced with the service provider. I have processed Mr***’s refund at this time and sent him a follow up email to confirm this information I find it regrettable that we left Mr*** feeling he had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

November 11, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company I first wanted
to extend a sincere apology to Ms*** for all the frustrations she has had during her time setting up an advertisement with us.Ms*** has been in contact with management and we have adjusted her contract to match the expectations she was given It is our understanding that Ms*** is happy with the way we have resolved this situation If there are further concerns that we can help her with, we are happy to do so.In short, I sincerely apologize that this customer has been disappointed with their experience with Angie’s ListWe thank her for bringing her concerns to our attention, so that we could take steps to make amends for the problems experienced Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List