Angie's List, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI missed this link on the side of the page at firstI tried to complete the cancellation through Angie's list and that never happened so as of today they charged us another billing periodI really hope they reimburse us for the payment we made on a contract that was cancelledI'm not sure if this requires more response, or me missing the confirmation on the side of the web page allows Angie's list to move forward with billingI apologize fully for the miscommunicationI look forward to hearing back from you!
Regards,
*** ***

Angie's List has explained the refund process to this customer. Angie's List has contacted the company on the customer's behalf to assist with the refund request as well. Angie's List has also attempted to contact this customer to offer continued assistance with no response from the customer. The customer can continue to work with Angie's List directly if they would like continued assistance in seeking their refund

May 4, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any frustration regarding our auto renewal programThis program was implemented as a result of member feedback indicating it wouldbe convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has theopportunity to learn about the program prior to paying for a membership, and we employ customer-friendly refund policies for situations such as thisThe following notification appeared on the online “Join” page that Ms*** used to sign up for a membership through our website in February, 2012: Continuous Service Membership: To ensure uninterrupted service, all Angie's List memberships are renewed automatically, using the credit card on fileAll of our annual memberships are renewed at the current membership rate on the first day of the month in which the current membership term ends, while monthly memberships are renewed at the current membership rate on the date in which the current membership term endsYou may cancel at any timeAnnual memberships are backed by our 110% money back, satisfaction guaranteeSorry, no refunds for monthly memberships. Additionally, this information is included in the welcome packet that is sent to the member’s home after signing up. Ms*** contacted Angie’s List on 4/30/requesting cancellation of her membership. She was refunded her auto renewal in the amount of $at that timeAs a courtesy, I have refundedMs***’s and charges today in the amount of $ Angie’s List is in no way being deceptive. We do our best to make this information available to all our members when they first sign up. Members can also choose not to be on auto renewal by letting us know via email or phone. We have other billing options including paper bill notification and a do not renew status, which will expire the membership at it’s end rather than auto renew it for another year. Again, we sincerely apologize for any frustration this caused Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Mindy O***Angie’s List

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They never did respond. Can they provide proof?
Regards,
*** ***

June 1, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding complaints filed against
our company On 1/27/2014, Mr*** agreed to advertise with Angie’s List per the attached agreement Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee. We dispute that we advertised anything falsely to Mr*** Angie’s List can never guarantee leads, but rather displays advertising companies’ coupons to our members When Mr*** expressed some frustration with the amount of members contacting him in early March 2015, his account manager suggested several programs and features that could help generate more reviews and more business Mr*** agreed to spend three months with his account manager working on these programs to see results However, he did not end up taking advantage of these offered programs, and instead asked for his ads to be canceled As to Mr***’s complaints about the licensing status of other companies, Angie’s List asks all companies to attest to their compliance with all applicable licensing laws governing their trade(s), and their attestation is our initial means of determining licensing information and assigning a license status to a companyWe then rely on general inquiries from members and service providers as well as our monthly randomized audit program to check the accuracy of companies’ license statements and any license details providedWe compare our department's program to IRS audits We attempted multiple times to ask Mr*** for details about which companies he knew to be not licensed We only heard back from him with a list of suspected companies at the end of February We kept Mr*** up to date throughout this process, did complete all of these audits, and sent a letter to Mr*** detailing the results Mr*** has received this information prior to his complaint We appreciate Mr***’s help in keeping the integrity of our information secure, and some of his competitors are now excluded from the list due to giving information about their licensure to Angie’s List This does not change the contract that Mr*** agreed to.Though Angie’s List did not feel that we had miscommunicated or done anything wrong, we offered a waiver of the early termination fee for Mr***’s other company, *** ** ***, after he complained to the Revdex.com about confusion regarding his ads We could find no evidence of similar confusion in regards to this complaint, so we will not make any further billing adjustments.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did, however, deliver to the extent that our contract with him promised Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot accept the idea that a review posted in December of 2014, for work done in June of 2007, for a member of Angie's List who is not a client/cus***er or prospect in the past of The *** *** cannot not be corrected.Angie's List requires the member to authenticate a review, however on two occasions of trying to reach their member they have not had a response. What recourse does any business have from this type of slander and review? My largest concern is that Angie's List initial response was to garner more positive reviews to push the "C" review down in the listing. To me, the member had a negative result, my wish is to correct that, however since I do not have any record of the members name, this is impossible for me to accomplish.I am totally dissatisfied with Angie's List and their response to this issue. I too, find it hard to believe I was driven to Revdex.com since they are not capable of resolving this issue
Regards,
*** ***

Revdex.com:
You may close complaint ID ***. While Angie's List never provided a satisfactory response, I contacted the service provider that was scheduled to provide the paving services, and they agreed to issue a full refund.
Regards,
*** ***

March 9, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints
filed against our company. It is important to understand that Angie’s List is a consumer forum As you may know, Angie’s List allows consumers to post comments regarding experiences they have had with area companies. They also assign letter grades to their reviewsAngie’s List is a passive conduit for these comments, meaning the content is wholly supplied by the consumer membersIn turn, we allow service providers to submit their own opinionIn this model, Angie’s List does not act in the capacity of judge or juryRather we are a conduit through which information is allowed to passThus, the court of public opinion is able to decide which argument has meritAngie’s List is testing a new way to track a company’s performance, to allow them to see where they stand with their competitors and increase their visibility to members based on more than just reviewsThis test incorporates a points-based system, and is reflected with a numerical scoreThe traditional letter grade is not going away, as members will still rate through reviewsIn addition to reviews, companies can now earn points for behaviors that give confidence when hiringAmong them is displaying detailed licensing information, collecting recent and relevant reviews, having easy-to-purchase offers and quick response time to consumersUpon receipt of this complaint, we have evaluated correspondence with this providerI’m sorry that the letter that Ms. *** states was sent to us was unansweredBecause of customer service issues, we have refunded their cancellation fee to the card on fileRefunds will take 3-business days to post to their account.I find it regrettable that Ms.*** was left feeling no other recourse than contacting the Revdex.com. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind Regards,*** ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I was not aware that Angie's list had charged me twice for the same serviceIt was their error not mineI will not use Angie's list again until the $is refundedFurther I will certainly use word-of-mouthFinally, the tech that came out to replace my ceiling fan not only left in a huff, the job unfinished - he was rude, threatening (invading my personal space in an angry state) and he broke the globe on the ceiling fan he removedVery poor vettingPoor servicePoor reactionPoor customer good will

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

October 4, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case #*** Hello ***, Thank you for bringing this complaint response to our attention I’d like to start by offering a sincere apology to Ms*** for any frustration this process has caused. Ms*** has been in contact with her case manager, Andy H** regarding her complaint. She can work with Andy directly to help resolve any issues experienced regarding the posting of pictures to her review I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our members Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI agree on the settled amount and will pay the debt of $as agreed
Regards,
*** ***

January 26, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any confusion regarding her membership All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membershipWe also email members prior to the renewal date to notify them of the upcoming charge Ms*** joined Angie’s List on 5/9/2004. Ms*** agreed to automatic renewal on her account when she joined. Her membership also informs her that her account will be automatically renewed on the date that ends her current term. Ms*** emailed Angie’s List last on 3/30/to request the cancellation and refund of her membership. Ms***’s account was cancelled, however the refund did not properly issue through our system. I have notified our Accounting Department to issue Ms***’s refund back to her credit card used to renew her membership. Her refund should process through in the amount of $within the next few business days Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

March 13, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. On 10/23/2014, Mr*** agreed to advertise with Angie’s List for one year per the attached agreement. Before Angie’s List will publish an advertisement, we require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation feeThat fee is 35% of the remaining balance of the agreement. The other program that Mr*** refers to in his complaint is our Big Deal Storefront programThis program allows members to purchase products from positively-rated providers via the Angie’s List systemInstead of up-front costs to the provider, the Big Deals involve profit sharing. Mr*** has been in communication with his account manager recently discussing his advertising. Certainly, if he wishes to cancel his advertising, he should let his account manager know and they will process his cancellation and details associated with thatHe will be responsible for the cancellation fee, if he decides to cancel early In short, I sincerely apologize if we failed to deliver to the extent of Mr***’s expectationsWe did, however, deliver to the extent of our contractAngie’s List and Mr***’s company have a binding agreement, and just as we have acted in accordance with our obligations, so must Mr*** Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, *** ***Angie’s List

April 22, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I apologize for the delay in my response.I first wanted to apologize to Ms*** for any frustration she has experienced while attempting to cancel the advertisement for her business.On 9/10/2015, Mr*** electronically agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement Our advertising can never guarantee lead generation or a certain number of phone calls per week; instead it guarantees placement on the website.We have reviewed our sales process and customer service interactions with both Ms*** and Mr***While Ms*** did call and speak with her account manager on 10/20/inquiring about cancellation and we did try to resolve her complaints at that time amicably, Ms*** did not request to cancel the contract due to the Early Termination Fee agreed to in their contract.We have agreed at this time to waive our standard Early Termination Fee for the contract in light of the customer service issues and frustrations over the duration of their advertising In terms of the portion of his advertising term that already ran, Ms*** and Mr***’s advertisement was running as agreed, and this payment was due for services renderedAs such, no refund will be offered for the advertisement’s initial period.Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum We do have processes in place if a company notifies us that they do not recognize the name and address of a member associated with a review on their company We will reach out to the member that submitted the review in an attempt to confirm that review at the request of the service provider We encourage Ms*** to contact her Account Manager directly if she believes there are reviews left on her business whom she did not do work for.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Ms***’s business. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

December 17, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. Though ***
*** signed an agreement with Angie’s List on November 6, authorizing an early termination fee of 35% of the total contract value, we have decided to honor the Ortegas’ requests by waiving this early termination fee Though we would have preferred to continue working with *** *** *** *** as an advertiser on Angie’s List, we agree that since the advertising period had not yet begun, we will not apply our standard terms and conditions in this case. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did want to work with *** *** company to help resolve any issues and reasons for cancellation, but we will waive the early termination fee since MrOrtega has made it clear he is not currently interested in advertising.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

August 25, 2017Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. Ms*** did
sign up for a membership with Angie’s List, and all of our memberships do default to an automatic renewal However, it appears that she signed up for multiple memberships by using different email addresses to sign in We’re always happy to review a recent automatic renewal transaction In this case, it appears that she was charged multiple times for the same product (a consumer membership), and thus should be refunded I have refunded the charges in question, and additional funds from the time when both memberships were active, as this duplicate purchase gave no extra value to Ms***.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

Angie's List has been in constant contact with this customer for several months. The customer is responsible for updating and managing the information on their business profile, including their licensing, insurance, and bonding statuses. Angie's List has attempted to amicably resolve
this matter since November. At this time, Angie's List considers this matter closed

September 6, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** *
*** Thank you for the opportunity to give our side of the story regarding complaints filed against our company I’d like to
start by offering a sincere apology to Ms*** for any confusion regarding her cancellation request Ms*** contacted Angie’s List on 6/14/to request instructions on how to cancel her upcoming automatic renewal. Ms*** was provided with instructions on how to cancel her membership, as she requested. I apologize for any confusion regarding the cancellation, however Ms*** did not request to cancel her membership at that time. She only asked for instructions on how to cancel her membership. All Angie’s List members receive email notifications of their upcoming automatic renewal prior to their membership being renewed With that being said, I have moved forward with Ms***’s request to cancel her membership and refund her recent renewal fees in the amount of $to her PayPal account. I would also like to apologize for any difficulties Ms*** may have experienced with the website and submitting her cancellation request I find it regrettable that we left Ms*** feeling she had no recourse but to contact the Revdex.comWe strive to provide top-notch service to our membersWe do now offer a free membership option if she only occasionally needs to look up information on providers Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Jesse M*** Angie’s List