Angie's List, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was no action to resolve my complaint. It just sounds like a bunch of gobbledygook to me. When I type "endodontists" I still do not see the wonderful doctor I went to. It appears they just left things as they were, with the odd search. Interestingly enough, now the "endodontist" list has shrunk from to Angie's List, please noteI can't speak for others, but the more selections on a search the better..... lot's of things can come into play for an individual, ielocation, male or female, and the particulars that are contained in a review. Don't make those decisions for me, with your strange parameters that determine who will come up in a listing.Regards,*** ***

We are sorry that this customer is not pleased with their results of our communication at this time. We have been in contact with this customer on a daily basis since their complaint was submitted to attempt to assist with an amicable resolution. We will continue to work with this customer to assist them with their complaint

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They never did respond. Can they provide proof?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I was not aware that Angie's list had charged me twice for the same serviceIt was their error not mineI will not use Angie's list again until the $is refundedFurther I will certainly use word-of-mouthFinally, the tech that came out to replace my ceiling fan not only left in a huff, the job unfinished - he was rude, threatening (invading my personal space in an angry state) and he broke the globe on the ceiling fan he removedVery poor vettingPoor servicePoor reactionPoor customer good will

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

November 6,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** ***
Re: Complaint Case #
***
***
Thank you for bringing this complaint to our
attentionWe
appreciate the opportunity to give our side of the story
regarding complaints filed against our company.
I’d like to start by offering a sincere
apology to Mr*** for the frustration this process has caused
Mr*** purchased a Big Deal from the
company *** *** on September 9, We were not aware that there was
any issue concerning this deal until the member contacted Angie’s List on October
20, Although his request was received outside of the window of time
specified in our 30-Day Refund Guarantee, we are able to exchange the deal, if he
purchases another Big Deal of any monetary amountMr*** did purchase a
new Big Deal today for window cleaning, allowing us to exchange the original
purchase. We have issued a refund of the
$Big Deal from *** ***This amount was refunded back to his PayPal
accountAlthough the refund was immediate on our end, it may take a few
business days to post to his account
I find it regrettable that we left Mr***
feeling he had no recourse but to contact the Revdex.comWe strive to provide
top-notch service to our membersIt is clear from the tone of this complaint
that we missed the mark, and I apologize for thatIf Mr*** would like to
discuss this further, he can reach out to me directly at 317-803-***.
Thanks again for the opportunity to respond
to this complaintPlease let me know if we can provide any further
information.
Kind regards,
*** ***
Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI missed this link on the side of the page at firstI tried to complete the cancellation through Angie's list and that never happened so as of today they charged us another billing periodI really hope they reimburse us for the payment we made on a contract that was cancelledI'm not sure if this requires more response, or me missing the confirmation on the side of the web page allows Angie's list to move forward with billingI apologize fully for the miscommunicationI look forward to hearing back from you!
Regards,
*** ***

January 26, Indianapolis Revdex.com EWashington Street Indianapolis, IN Attn*** *** Re: Complaint Case # *** ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding
complaints filed against our company. I’d like to start by offering a sincere apology to Ms*** for any confusion regarding her membership All of our memberships do default to an automatic renewalOur auto renewal program was implemented as a result of member feedback indicating it would be convenient to renew without being required to call or mail in a request to do soWe acknowledge that with every improvement, we run the risk of offending a small portion of our membersSome people, caught off guard when their renewal goes through, clearly do not benefit from this intended convenienceBecause of this, Angie’s List strives to make sure that each member has the opportunity to learn about the program prior to paying for a membershipWe also email members prior to the renewal date to notify them of the upcoming charge Ms*** joined Angie’s List on 5/9/2004. Ms*** agreed to automatic renewal on her account when she joined. Her membership also informs her that her account will be automatically renewed on the date that ends her current term. Ms*** emailed Angie’s List last on 3/30/to request the cancellation and refund of her membership. Ms***’s account was cancelled, however the refund did not properly issue through our system. I have notified our Accounting Department to issue Ms***’s refund back to her credit card used to renew her membership. Her refund should process through in the amount of $within the next few business days Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information. Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Angie's List has been in constant contact with this customer for several months. The customer is responsible for updating and managing the information on their business profile, including their licensing, insurance, and bonding statuses. Angie's List has attempted to amicably resolve
this matter since November. At this time, Angie's List considers this matter closed

February 20, 2015 Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # *** ***,Thank you for bringing this complaint to our attentionWe appreciate the opportunity to tell our side of the story.As you may know, Angie’s
List allows consumers to post comments regarding experiences they have had with area companies. Angie’s List is a passive conduit for these comments, meaning the contentis wholly supplied by our consumer members. Because other consumers rely on the statements made by each member, we require each and every member to sign the following statement before submittinga report:* I confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents my actual first-hand experience, or experience which I am authorized to discuss. I acknowledge and understand my responsibilities under the Angie's List Membership Agreement, and that Angie's List is relying upon the accuracy of the information in order to serve other members. I confirm that I do not work for, am not in competition with, and am not in any way related to the service provider in this review. Assuming that our members are willing to attest to the truthfulness of each report, we allow positive and negative reports to be submitted to our forum. We do not remove reports at the request of service providers. Rather, we allow each service provider to respond to any reports they receive, as Mr*** did to the review in question. We do have processes in place if a service provider notifies us that he/she does not recognize the name/address of a member associated with a review on their company. We will reach out to the member thatsubmitted the review in an attempt to again confirm that review at the request of the service provider. Mr*** did contact Angie’s List stating that the review in question was not posted by a customer of theirs. At that time, at his request, we did initiate the reconfirmation process and reached out to the member. To date, we have not heard back from the member. If we do not hear back from a member, the review will remain posted Upon receipt of this complaint, we have again initiated the reconfirmation process to contact the member at the provider’s request. I find it regrettable that we left Mr*** feeling no other recourse than to complain to the Revdex.com. However, Angie’s List is operating under our standard guidelines. Thanks again for the opportunity to respond to this complaint, and please let me know if we can provide any further information. Kind regards, Anna L***Angie’s List

December 17, 2015Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***Peggy, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to respond to complaints against our company. Though ***
*** signed an agreement with Angie’s List on November 6, authorizing an early termination fee of 35% of the total contract value, we have decided to honor the Ortegas’ requests by waiving this early termination fee Though we would have preferred to continue working with *** *** *** *** as an advertiser on Angie’s List, we agree that since the advertising period had not yet begun, we will not apply our standard terms and conditions in this case. In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe did want to work with *** *** company to help resolve any issues and reasons for cancellation, but we will waive the early termination fee since MrOrtega has made it clear he is not currently interested in advertising.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse ***Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, as long as the collections process is stopped immediately.
Regards,
*** ***

March 29,
Indianapolis Revdex.com
EWashington Street
Indianapolis, IN
Attn*** *** Re: Complaint Case # ***
***
Thank you for bringing this complaint to our attentionWe always appreciate the opportunity to give our side of the story regarding
complaints filed against our company
I apologize to *** *** for the frustration he has experienced
It is important to understand that Angie’s List is a consumer forumCompanies are able to add their own information to the website or are added by our paying members through a report on service that was provided to themTypically, we will not remove any provider from the list completelyInstead, we can withhold unwilling participants from Category and Keyword searchesMrSelf’s company has already been withheld, as requested, which he was made aware of when the Unwilling Participant exclusion was added to his profile earlier this month
However, since *** *** business profile has not received any member reviews, and does not appear to have been accessed by any members, we have agreed to remove his profile from Angie’s List altogetherOur engineers have scheduled for this to be totally removed from our database with our next release*** *** should be aware that this may take up to a week or two for us to release new information from the websiteDue to the way search engines present cached information, his company’s information may still be appearing on search engine landing pages for a few more days following this fix
Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information
Kind Regards,
Jesse *** Angie’s List

March 22, 2016Indianapolis Revdex.comEWashington StreetIndianapolis, IN 46202Attn*** ***Re: Complaint Case # ***, Thank you for bringing this complaint to our attentionWe appreciate the opportunity to give our side of the story regarding complaints filed against our
company I first wanted to apologize to Mr*** for any frustration he has experienced while attempting to cancel his advertisement.On 1/15/2016, Mr*** electronically agreed to advertise with Angie’s List for one year per the attached agreement We require each prospective advertiser to sign a contract outlining the services Angie’s List will render, the relevant categories and the ad rate a service provider must pay for these servicesEach contract includes a standard cancellation fee of 35% of the remaining balance of the agreement.We have decided to honor Mr***’s request by retroactively cancelling his advertising contract to February 17th, and waiving this early termination fee, as we agree that he received a slow response to inquiries and less than perfect customer service We would have preferred to continue working with *** *** *** as an advertiser on Angie’s List, but given that Mr*** is no longer willing to advertise with us, we will waive the early termination fee and consider the contract canceled.In short, I sincerely apologize that this customer is disappointed with their experience with Angie’s ListWe strive to provide top-notch customer service, and would welcome another chance to work with Mr***’s business. Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information Kind regards, Jesse B***Angie’s List

Angie's List was able to contact this customer and hold a productive conversation regarding the verbiage placed on their profile. We were able to determine that there may have been some confusion regarding a request made and are in the process of removing the verbiage from their profile
now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** *** I fail to understand how I can recover my $from *** *** when I didn't pay them. Also Angie's List has now said TWICE the status of my membership which I don't see as relevantWhat difference does it make? I paid Angie's list for a service and it wasn't completed so I want my money back, Why all the smoke and mirrors?*** ***

Thank you for bringing this complaint to our attentionWe appreciate the opportunity to clarify anything that might not have been addressed previously.Angie’s List would like to thank Mr*** for the additional information he provided in his responseAfter reviewing the additional information provided by Mr***, it has been determined that while Angie’s List has confirmed that Mr***’s ads were running as described in his contract, there may have been some confusion regarding ‘how’ the keyword search worksDue to this confusion, Angie’s List has agreed to waive $of the remaining balance from Mr***’s invoiceMr*** will be responsible for the remaining balance.Mr*** can resolve this debt with the collections team here at Angie’s ListIf this is not resolved in a timely manner, the debt will be sent to a third party collections company.We strive to provide top notch customer service to members and service providers alike and regret that the consumer was disappointed with his experience with Angie’s List.Thanks again for the opportunity to respond to this complaintPlease let me know if we can provide any further information.Kind regards, Jesse M*** Angie’s List

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Angie's List is being run by sociopathsThey hacked our account so many times that our bank is NOT working with them, they have forced them to return SOME of the many fraudulent accounts they opened like for example a RECREATION & FITNESS CONTRACTFence contractors don't run fitness companies while installingThey also open a slew of line item fraudulent accounts all designed to harass and annoy us for trying to hold them accountable for their errorsInstead of just fully refunding our account they are stealing and our bank has made very slow progress because the volume and number of fraudulent accounts even though they have established Angie's LIST is 100% in the wrong they have to open a fraud claim for each individual fraud chargeThis will take time and they began to do this from May to present there are still new fraud charges from this month aloneThey are trying to keep us tied up during the summer our busy season fighting and filing and answering the required questions to get any action takenThey have already made them give back a few small ones but they are so many if you would like I would put the Revdex.com of Indiana in direct touch with our financial institution and hear it direct from the Bank.Angies LiST is so cocky and bold that they would outright LIE in writing to the Revdex.com when we have proof from the bankKarma, I tell you some companies get a little TOO BIG for their own britches and they think they are ABOVE the law and will not be held accountable.Their answer was disgustingly 100% untrue and in private to the Revdex.com of Indiana reach out to us and we will provide for you all the proof direct from the bank about the past few months all the numerous hacks that are that Angie's List has waged on our business accountThe bank would not make Angie's List refund us if THEY were in the right, that is the whole point of a TRUE investigation BASED soley on FACTS not sociopathic statements from a company going down the toiletYou can't claim to be an honest reputable company while you are blatantly stealing from the top # veteran contractor family in CTChange your ads Angie's List, if you are predatory and sociopathic say what you are really are DESPERATE, if you weren't so DESPERATE why are you stealing from us and even though you get caught and investigated you still continue to stealWe honored our word last year and Angie's List did not honor theirs, it was made crystal clear UNDER NO CIRCUMSTANCES ARE WE GOING TO DO BUSINESS AND PAY SOMEONE TO POST FRAUDULENT POSTS FROM CLIENTS ALLEGING ILLEGAL ACTIVITY ON A DAILY BASIS FROM THE BUSINESS OWNER, UNACCEPTABLE AND WE ASKED FOR PROOF OF THIS ILLEGAL BEHAVIOR ON A DAILY BASIS AND NEVER RECEIVED IT, GUESS WHAT? BECAUSE IT NEVER HAPPENED AND ANGIES LIST KNOWS THAT WE WOULD NOT HAVE SIGNED ONLY BECAUSE WE WERE PROMISED AND ASSURED BY PATRICK S*** AND AARON P***, I ASKED THEM TO EXTEND MY SIGNING UNTIL AFTER IT WAS REMOVED AND THEY ASSURED *** THERE WAS NO NEED TO EXTEND BECAUSE THEY HAD ALREADY INVESTIGATED AND WERE REMOVING THE ALLEGATION OF DAILY ILLEGAL ACTIVITY, THEY NEVER DIDIF THEY DID NOW I WOULD NOT KNOW THEY BLOCKED US OUT OF OUR OWN ACCOUNT AND PUT AN "IMPLYING AND INFERRING" STATEMENT OVER OUR ACCOUNT INFERRING THAT WE DID SOMETHING WRONG WHEN THE PROOF CLEARLY RESTS WITH THE BANK THAT THEY WERE CAUGHT ILLEGALLY AND FRAUDULENTLY TAKING FUNDS AND HAVE CONTINUE TO DO SO REPEATEDLY FOR MONTHS. They must be desperate to steal from us
Regards,
*** ***