Anson American

After careful examination it has been determined that the color of the installed product is that same of that mentioned in the original contract and Day Blinds is under no obligation to provide a refund or re-selection.However, after speaking with customer service representative *** on 3/7/
it was decided that a full replacement in the color of the customers choice will be made and installed at no additional cost to the customerThis order has begun to be processed and the customer has agreed to this as a resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *,, and would like to pursue the arbitration process offered
Regards,
*

All the mismeasured products have been reorderedOnce installation is complete, we can refund 25% of the order ($1888.50) as compensation for the delays.

The customer is responsible for selecting the color and style of product ordered, and is shown physical samples during the initial sales consultationThe contract signed at the point of sale confirms the shutters were manufactured in the color selected by the customerDuring installation
it was noted that one frame was cracked, and that frame has been remadeThe order has not been completed because the customer has refused scheduling, but the contract signed at the point of sale states that no refund is available for custom made productAlthough Day Blinds is under no obligation to reorder the product, the customer has been offered the opportunity to select a different color so that the shutters can be remade, and the turnaround time for the new order would be approximately weeksAt this point the customer can move forward with completing the original order as invoiced, or she can select a new color so the shutters can be remade, but the order cannot be refunded at this time

On 9/8/a replacement order was placed for product as requested.On 9/19/replacement product was delivered to the installer.On 9/20/customer scheduled an installation appointment for 9/26/2016.Documentation on case ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The installers arrived and installed the remaning shutters to my satifactionHowever, they did not have the warrenty inforamtionThey gave a torn piece of paper with some numbers on it and the *** web siteI used the web site and enterd the information they gave methe site keeps telling me that the data is incorrectit sounds like I have no warrenty since I can not register my purchase

Product may have been missed on the invoice, however the customer paid for and received what was on the invoice, and what was signed and agreed to by them We have offered to order at a discount due to this issue However, we will not provide the missing product free of charge as it was never
ordered or paid for

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer service representative Irish has been in contact with this customer to offer a repair/replacement at no cost.Due to the ongoing issues with the single valance in question, a full refund for the cost of the valance has been approved for $which is more than the requested amountThis
refund will be processed within hours and are continuing to offer a repair at the discretion of the customer.

ON 4/22/a representative from day blinds reached out to this customer and offered a full re-selection in a material of the customers choice so that her initial expectation at time of sale could be metAlthough customer did see a sample of material before placing order and a correct signature
was obtained at time of sale and all product is installed we are fully open to working with this customer to come to a satisfactory resolutionIn addition, day blinds has offered to provide the optional decorative coverings for the top of this customers window at no charge as mentioned in customers complaint as a gesture of goodwill and to further alleviate and poor feelings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
day blinds did not do me any courtesy by providing a shade....how absurd. The design consultant forgot to add my 4th roman shade to the order. March 13th is today ...and yet I only just heard from them via phone today at 3pm. Prior to today there has been no communication or notification. 3. They did phone today with option for partial installment that I am unable to accept because it is during the day when I am at work. 4. There is still the matter of providing the window treatments and complete and total lack of communication. Without the intervention of Revdex.com I would have had no idea that the product was due to arrive March 13th.

A full refund or installation of the order has been approved for this customers order and customer care is now waiting only approval from customer to either refund or provide the shutters ordered

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowDay Blinds would not agree to any of our proposals that I mentioned in my previous email to Revdex.com They would not answer the questions we asked as to why they would not agree that the breakaway cords were not mentioned in the contract They would not answer the questions as to why their installer agreed with us and told us that Day Blinds always take their suggestions when clearly they had not We only agreed to split the $that our credit card company that total portion found in our favor, but they refused to accept the credit car's findings Day Blinds threatened us with collections on the $ Our credit rating is too valuable to try and go back and repair So, we accepted the split of the $ We do not agree to pay the $on the other portion.That portion was disputed with the credit card company as well They initially found in their favor on that portion We have sent in a follow up with them to present additional evidence that contradicts what Day Blinds sent in to the credit card companyDay Blinds never gave additional evidence to the credit card company regarding the $ They only came back to us and demanded we pay it again or it would go to collections
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business
to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.What the company has said is partially trueI spoke with *** this afternoon He indicated to me that our mailing address was incorrect in the system It was in the system as ** *** *** and we are at *** He indicated that he would cancel the first check and issue a new one in a few daysWhen I got home, there was a check from 3-day, addressed correctly, with compensation I immediately called *** and left voicemails - and he returned my call this evening He had not yet cancelled the first check- so this check us goodI don't know why he told me that we were in the system wrong when we were not. I do not have faith that this company will fix the second problem with the fabric valence for no added charge They've already been out 2x to fix this issue and it is still unresolved.
Regards,
*** ***

A member of out team has spoken with the customer today We will work to resolve any outstanding issues with their order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
That is incorrect information I specified to *** the color that was needed she wrote the wrong color and have that information in text that she wrote down the wrong color it needed to be the cherry. The installer that was hired was the installer your representative recommended from your company to use. My husband did not advised me he was with 3day blind. We are not avoiding the warranty because it was one of your installers. I even matched it up with the ones we currently have with your sales representative next to me. We have experienced the worst customer service that I have ever experienced in my life than we got the 2nd blinds that were wrong as well because your sales person measured it wrongYour installer also spoke with *** and told her that it was 9" short it is not our responsibility that your sales person measured, and provided us with the wrong color that should be on the person who came over from your companyWe provided the length to the *** and the installer of 3day blindsWe have not denied scheduling because we never received the replacement of the blindsAs a professional business please do not put words in our mouth you can kindly contact myself 512-507-*** so you can schedule with me. ]
Regards,
*** ***

3DB has agreed to honor the request to remove product and provide a full refund for this orderRefund is contingent upon removal of currently installed product

Hello, We have reached out to the Customer and offered to help resolve her issues by having one of our head installers go back to the Customers home to review the Customers concerns to assist in completing Customers requestsThe Customer has an Inspection Appointment with our install team
scheduled on 06/10/ Customers concerns documented under case number: ***