Apple Automotive

Thank You very much for your BusinessWe really try to make our customers 100% happy with whatever car they choose from Apple AutomotiveOur cars are hand picked by one of our team members and before is put out for sale it must pass our rigorous safety checkWe do apologize for any inconvenience that this may have caused and we look forward to try to make this right next timeWe have indeed replaced the tires at NO CHARGE even after our warranty had expired As a GOOD WILL gestureTo this date, there are no records of any maintenance done here at the dealership whatsoeverOil changes, Batteries Check ups, Tire Rotations, Tune Ups or any factory recommended servicesNot sure where and when this services have been completedIts been almost a year since you purchase this car and I would like to know how many miles are on this vehicle currently I am not sure what the customer is looking for on this complaint, However, I would like to offer one Service Appointment and a winter tune up free at cost Once again thank you for you business and we look forward to hear from you Apple Team

Again, a" Fraudulent" review filled with nothing but error's and hear say [redacted] 's Grammatical errors show her lack of transparency She's going to contact her" kawyer"...what's that?? Apple Auto has done nothing wrong and tried to help [redacted] Apple Auto is an Extremely Reputable and Credible Dealership, we have millions of referrals due to our returning happy customers! We wish [redacted] the best of luck in the future and we'll be here for all your future vehicle needs! Sincerely, Apple Auto Management

We have paid the remaining $to the account referenced to this tittleThis was a simple misunderstanding from the customer that traded the car in with our office management Attached you will find the receipt for the payment made yesterday to close the accountThe lien release will be faxed over later on today or tomorrow Best Regards

From: [redacted] Sent: Friday, May 09, 9:PM To: [redacted] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Ok I received registration, we can close this caseThank you, dealer made a mistake, they were not thief's They were just not aware there was a lien I did not know if they were trying to rip me off.....They were not....Please close this......I am happy with the car .....Thanks .....**

Dear [redacted] Thank you for your interest on buying a car from our locationsAfter carefully reviewing your fileWe are working with your Credit card /Dbit card company reverse your chargeThere are reasons why you have not received your refund as of Aug 24th First, Once you notify your credit card company of a dispute this matter is now in the hands of the credit card company Apple Auto agrees to not Re-dispute the charge all togetherAs soon as we hear from the bank Apple Auto will agree not Re Dispute the chargeSecond, it will take five to seven business days to get back to your card being its a debit card Thank you for the opportunity to earn your business and best of luckIf you have any further questions please feel free to contact us at anytime Warm Regards, Apple Auto Management

Complaint ID#: [redacted] Company Name: Apple Auto Wholesalers Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: In reference to Miss's [redacted] complaintApple Auto Wholesalers' did respondI am concerned as to where the email wentApple Auto Wholesalers has also personally spoken with Miss [redacted] and we addressed her concerns and rectified them to her satisfactionmanager's whom will attest to the documented conversations treated her with nothing but professionalism and courtesyThey went over a plan of action and took care of her issue's immediatelyAfter going above and beyond to make Miss [redacted] happy and again, rectifying Miss [redacted] issue's, to her satisfactionMiss [redacted] boyfriend called the dealership and was extremely belligerent, swearing and being completely disrespectful and uncalled forMiss's [redacted] boyfriend is not on any of Miss [redacted] paperwork and legally has no right to any information regarding Miss [redacted] personal information or dealings with Apple Auto WholesalersApple Auto Wholesalers will not tolerate this kind of behavior and will not disclose any information or converse with Miss [redacted] boyfriendAll transactions and correspondences moving forward will be with Miss [redacted] onlyWe arranged a time that was agreeable and convenient for Miss [redacted] to take care of her vehicle with our service department in which she cancelledApple Auto Wholesaler's has followed through with everything on our end that we have promised Miss [redacted] here at Apple Auto Wholesalers, again, Miss [redacted] cancelled her appointment with Apple Auto WholesalersSincerely, Apple Auto Management Business ID: [redacted] Sent on: 6/5/5:32:PM

Even though in the beginning of my process I had a problem but at the end of it all the general manager (jules) and my sales guys (todd) (charles) really helped me out and got me into a car and I'm very happy Thank you so much for all your hard work Apple Auto Waterbury ct

Please accept out deepest apologies
The Lien on this Vehicle has been paid in full as of weeks agoWe had a lost tittle form on our records and we also were surprised to find out about this lienNevertheless, it was a very small amount and the bank involved promised to release the tittle
ASAP
Please accept our apologies for any inconvenience
Apple Team

Complaint: ***
I am rejecting this response because:
Any work completed on my vehicle was done by an outside CREDITED body shop due to the lack or response from the dealership in which I purchased my vehicleI do not want any services done by Apple AutoI have already gotten them done as I have already statedI will be going another route
Sincerely,*** ***

To Whom it may concern:
This is the first I am hearing of *** *** service issuesApple Auto went above and beyond to make *** *** a happy customer, Apple Auto took a huge loss on the vehicle she purchased just to make sure she was Happy with her deal,
price and customer serviceI would advise *** *** to go through her paperworkThere is a piece of paper called a ,"We Owe"...That paper gets signed at the point of sale by the managerThe "We Owe" is simply that, a list of things the dealership promises to the customer, such as repairs, floor matts things of that natureEvery dealership has a We Owe agreement that must be signed by all partiesIf a customer does not have a We Owe the dealership is not responsible for any extra's of any sort once the customer leaves the dealershipPlease check and see if you have a signed We Owe from Apple AutoIf *** *** does indeed have a signed We Owe document from Apple Auto promising these things she is requesting she simply needs to come into the dealership with the We Owe and Apple Auto will be happy to accommodate *** *** with what is stated on the We Owe onlyText Messages are not acceptable and can be fraudulentApple Auto will honor proper documentation only such as the We Owe dated and signed from Apple Auto Wholesalers only
Sincerely,
Apple Auto Management

Hello thereWe apologize for the inconviniece that this may have causedOur service department will not release a car if the had not passed our comprehensive final delivery inspectionAlso, it sounds like because this was a SUB PRIME contractThe lender has to do their own investigations and job
verifications prior to us realeasing the carPlease print this response and come in with your receipt for your deposit back.
From 9am to 445pm Mon to Friday's
Thanks
Apple Team

To Whom it may concern:
We are not going to go back n fourth with *** ***. Apple Auto has said all that was needed to say in this matterApple Auto Management

After reviewing the file for the last couple of daysWe have collected data from the actual tittle of this vehicle and saw NO frame damage/ flood or reported on this vehicleAlso, the CARFAX is not reporting ANY accidents with this vehicle WHATSOEVERWe have contacted Carfax and they
are in the process of contacting the Auction that this vehicle was sold to determine why a vehicle with NO Accidents is showing a Possible Frame damage based on a visual inspection by the seller
Furthermore, based on the information on the actual CARFAX this vehicle should be sold for $less than its actual retail value
Well, this vehicle was sold for $and its NADA retail value is over $38kAttached you will find a copy of the tittle CLEARING any concerns that this vehicle has any TITLE issues

My offer stands, customer was offered help on this situation and refused by saying he had the situation under "control" at the timeIt's been almost a full month and we haven't heard from this customer, or presented with the documentation requested in order to resolve and settle his demandsI will continue to offer our help to resolve the situation and will continue to wait for the documentation mentioned on my first e mail both to the customer and to The Revdex.comMy offer will expire by the end of this month 9/30/
Best Regards

Complaint: ***
I am rejecting this response because:
This is the vehicle and price that Apple Auto Wholesale in *** is advertising the vehicle they were selling me for $13,000, when the whole time it was $7999. Highway robbery! Advertised in April and 16th edition of *** ** *** *** *** THAT IS MY COMPLAINT AND WAS WRONG. BAD BUSINESS!
Sincerely,
Kimaree Brice

Hello There,
Thanks for you businessAfter reviewing you file, we have found that you DO have a warranty that is active in your carWe would like to invite you to our dealerships service dept and maybe we can contact the warranty company together, to address any concern
or questions you may have about your vehicle.Also, your warranty is valid in all lower States in the U.SIf you wishYou can take your car to another service department of your liking or even the factory dealership for them to look at your concernWe are here to Help in any way possibleBest Regards
Apple Team

** *** was offered a refund multiple timesHe changed his mind and informed the finance manager Rich that he did not want a refund and instead wanted a carHe asked Rich to do whatever he could to get him into a vehicle** ***s credit is poor which is why he is having a hard time getting a
vehicleApple Auto has worked really hard to try and secure a loan for ** *** with a lender, but again due to his challenging credit he is looked at as a risk to banks. *** *** is not being very credible here, Last Apple Auto heard from *** *** he clearly stated no refund and asked us to keep trying for him.
Apple Auto Management

To Whom it May Concern:
Apple Auto is very confused to this complaint being the Alleged Customer waited almost a Year and a half and then all of a sudden submits a complaint all this time later?? If someone supposedly had $dollars of mine I wouldn't be waiting OVER A YEAR
to say something about itDoesn't make the complaint sound very credibleApple Auto does not keep anybody's money that does not purchase a vehicle with usNot sure is Mr., *** has the correct dealership. Upon researching this complaint Apple Auto has no records of a *** *** leaving any deposit in house over a year and a half ago in 2014! We will need more details regarding the alleged depositPossibly a different name? Vin number to the vehicle? Receipt with purchase date and amount on it, stating from Apple Auto Wholesaler's
Thank you,
Apple Auto Management

Miss *** purchased a Vehicle with us back in March We are a bit confused as to why months later all of a sudden she would put in such a Ludacris complaintApple Auto Wholesalers sells, "Dependable, Reliable and Quality Vehicles"None of our vehicles EVER leave
our lot with out a full and complete point safety inspectionIf a vehicle does not pass inspection Apple Auto does not sell itMiss ***'s vehicle indeed passed it's safety inspectionUpon sale of this vehicle there was nothing wrong with it, and Miss *** left Apple Auto an extremely happy customer Any problems that Miss *** alleges occurred with her vehicle must have transpired after purchase and delivery while in Miss ***'s possession. Apple Auto Wholesalers has gone above and beyond to Make Miss *** Happy fully aware that we are not responsible for what happens to a vehicle once it leaves our lot in excellent physical and mechanical conditionWe still listened to her and addressed her concerns in a professional and timely mannerApple Auto followed through with everything promised on our endMiss *** was fully aware of her loan terms and monthly payment as wellShe signed all her paperwork happily and agreed with the terms and conditions. As far as her comments regarding forging or falsifying documents, This is clearly vindictive behavior and does not even warrant a response. Miss ***'s complaint it is filled with nothing but misleading information and NO merit. It is also all over the place and couldn't be farther from the truthApple Auto Wholesalers pride's themselves on 100% customer satisfactionApple Auto is also an extremely reputable Wholesale DealershipOur customer's are our family and we do what ever it takes to make them happy and keep them returning to us for all their vehicle needs and their friends and families vehicle needs as wellAgain, Miss *** left Apple Auto one of those happy customers and we are surprised after all that we've done for her here that she would submit such a fraudulent review on usCustomer credibility is what should be looked into. Apple Auto is sorry that Miss *** feels this way and would be more than happy to discuss her concerns with her at any timeWe wish her nothing but the best in the future and thank her for her business
Sincerely,
Apple Auto Management

All repairs done by an outside vendor must be approved by Apple Automotive management before the work is started and completedSpecially if the customer works for the company that the work is being performed at
Our offer still on the table expires by the end of the month
Thanks
Apple Team