Appleton Auto

These people are scam artists! I was even to the point of signing the purchase agreement for a used Nissan when a call from my CU made me think twice. That and the fact that the sticker price was much higher than the price I was offered because they offered a trade-in amount for my fully paid-for but essentially un-roadworthy 2002 vehicle that was way over the amount that I had checked on CarFax and the Wisconsin Blue Book. The agent also balked at my taking it for an inspection to my usual auto service provider. It seemed fishy, and then my CU auto specialist returned my call and was telling me that they had a VERY bad reputation: Jacking up their vehicle trade-in amount to lure the customer into paying for an over-priced used car at a higher-than normal interest rate (even if they had good credit) over 60-72 months. I bolted---Unfortunately, they have my Title as well as my $1000.00 down payment made on my Debit card because they don't accept personal checks. (Was I stupid? --- you bet!) Lord only knows when or if I'll see either of them returned to me. I may have to involve my attorney; the BBB and the State Regulatory Agency for Car Dealerships to do so. Makes me sad - - they prey on people who've gotten themselves into bad credit and need a vehicle. Shame on them!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11628140, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Tania N [redacted]

Good Day!As the office manager of Arizona's Best Home Care of years, I would like you to know that we take pride in our company and the service we offer our community We stand behind our customer service and when something is not up to expectation, we do our best to fix the situation and make it right by the client With this being said, I would like to take this 2nd opportunity to personally apologize to [redacted] and family I understand they were displeased with the service, we made some adjustments and they continued to be dissatisfied with the service received and for this reason, I have credited their account and refunded their deposit in full On May 21, I did make a verbal contact with [redacted] to personally apologize and make her aware of the changes that took place on her father's account I let her know that she was refunded in full and the check number of the credit that was in the mail on this day I disclosed if there was anything I could do for her in the future to please let me know and I provided her with my email address and telephone number When our conversation ended she thanked me for taking the time to contact her regarding this matter.I have attached the documents that were mailed to the [redacted] Family on 5/21/ If I can be of further assistance, please let me know.Sincerely! [redacted] Office Manager

Thank you for contacting Arizona's Best Home Care regarding [redacted] 's complaint about her deposit I do apologize if there was any misunderstanding between [redacted] and my Scottsdale Director of Marketing regarding pricing of the deposit After investigating this complaint, I have attached signed documentation showing that [redacted] ' signed up for ongoing services of 2-hour shifts daily and agreed to the week security deposit of $and gave authorization for us to charge her credit card ending in [redacted] the $as well as reoccurring payment authorization for future invoices The information on these documents are completed before client provides signature authorizing the services.We require a week service deposit equal to the amount of service requested, in this case it is $ We do hold this deposit on file until time of cancellation and at time of cancellation we do have up to days to refund [redacted] started services on 8/2/at 3pm and ended services 8/ Since we do have a hour notice of change/cancellation policy, [redacted] was charged for both shifts on Wednesday 8/ Client was setup to refund on 9/and these services were invoiced on Monday 8/15/and paid with the credit card on file for the amount of the invoice $585.Due to the circumstance, I have made an exception to refund this account early to satisfy [redacted] so today we have refunded in full the two week service deposit of $ Attached you will find the client assessment packet including; assessment, signed service agreement by [redacted] (showing the hour notice for change or cancellation as well as the day refund policy), the signed credit card authorization form, the credit card refund receipt and a statement showing the account has been paid in full and refunded Sincerely,Dee S [redacted] , Vice President

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are a Dealer For The People changing lives every day, and helping 1000's of people every yearDue to the information provide from the customer the financing is no longer validIn good faithWe got *** an approval with the correct information

I helped in the purchase of a 2016 Kia Soul for my Niece 30 days ago. After a few weeks it began to shake and steer hard. We contacted them because it was within the 30 days of purchase they told us to check our warranty and do what it said to handle the repairs. So we took it to a licensed auto shop as our warranty told us to. After inspection it was found that the tirods needed replacing, this was covered under the warranty so that was great. As they were tearing the car apart they found that the strut was broken and needed to be replaced. The strut was not covered by warranty. So I contacted Appleton Auto in Appleton I was put in contact with Chris the General Manager. I explained the situation and that it was less then 30days and that I felt this should be taken care of by them. He said he would check with his boss and get back to me. A few days later he got back to me and said if they were going to pay for it, it had to go to the auto shop that they use. I asked him how the bill for the work already done was going to be taken care of. He stated he didn't realize work had already been done and would have to check with his boss regarding payment of this bill. This went back and forth for 2 weeks. Chris would say he would call back and wouldn't day after day. It finally broke today I was a little angrier when I called and demanded a resolution today or I was coming in there. About an hour later he called and said the first part of the bill was paid to the auto shop we went to and he hung up. My Niece contacted him back regarding the appointment for the strut repair he told her the appointment time and that he had given that shop our warranty information but if it wasn't covered the bill was our responsibility... Wait then why did we have to take it from our chosen shop to your shop? We were told it needed to be taken to that shop so the bill would be covered because the car should not have been sold in that condition. Now you say we have to pay for it. I don't know why things have changed. Since the bill has been paid now trying to get any information out of Chris the GM in Appleton is impossible. He has hung up on my Niece 3 times today and me twice. I need help with this. This is not right.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
HI Stacy My claim number *** ,, I called that *** at Appleton auto I am not getting any where with them ,, they keep telling me they wanna help me get into something I told them I am not doing business with them I want my down payment back ,, they are crooked and bunch of liars anything you can do ###-###-####
Regards,
*** ***

After further review, this is our fault and we didn't follow up or follow through with the customerWe have been trying to get a hold of the customer so that we can take care of her issue, but no response yet from the customerPlease have customer contact asap so we can resolve her problemPlease
consider this complaint closed

We are a Dealer For The People changing lives every day, and helping 1000's of people every yearThere is no dispute here…we agree with the customer and are trying to refund his moneyHowever, the customer has not returned any of our phone calls to him in our attempts to get the information we
need on his debit card to refund the moneyWe are happy to do so, just need customer to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I
reviewed appear below
Consumer states he has not heard from business, and this issue is not resolved.
Regards,
*** ***

We have been in contact with the customer to resolve this issue

Revdex.com:I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** *** Id like to know what the the numbers that I supporsly didn't agree to where because I was never give any numbersonce again I test drove a car after getting back from the test drive I was asked if this car would work for meI had asked if there was any other cars and I was told not in the price range I was looking for I then said oklets try to get me approved for this car the guy I was working with then said ok lets go in sidehe submitted my loan and then said he would be back and went to talk to his manager he was gone for maybe mins came back and told me that they wont able to give me approved because of the amount I owe on the Saturn ion that I have right nowthe guy I was talking with told me to pay some more of the loan I have now and come back in about monthsI was never even showed a loan agreement or any payment amount all I was told was the cost of the car and that's itI would like for Appleton auto to provided me with the numbers because I know I was never showing any numbers from a bank

Customer did select a vehicle and authorized us to pull her credit inquiryWe have not touched or pursued any further credit inquires with the customer since they left our dealership that dayAny and all letters still being sent to customer is from financial institutions that looked at her
credit information trying to secure her a loan, not from usPlease consider this matter closed. Thanks

Let me explain in more detail how the approval works. *** *** *** (***) has guaranteed credit approval. They are the lender that approved you. The way their program works is, even if you have a vehicle repossessed by *** in the past, they will extend you a new line of credit in the event you pay off any open repossession balance with them. Therefore, in order for you to be approved, you would first need to pay off the open balance with ***, then, depending on the vehicle you choose, you will need a down payment to be approved for the new vehicle purchase. I apologize for the miscommunication between you and the salesperson and so that it doesn’t happen again in the future, I did use this as a training opportunity for him and the rest of my staff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I bought the car the day before my birthdayThe first time I even came on the lot was January 6thMy birthday is January 7thI bought the car January 6th...just to clarifyIt will cost over $7,to fixI have already given Appleton Auto the estimate made by BergstromI also emailed them a picture of the car covered in snow and ice on January 7thAnd I bought the car the same day I looked at it so I'm not sure where this "extended test drive" is coming from
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
If your not willing to buy down the loan and we are not happy with the car we purchased from you which was considered a bait and switch, and you will not let us trade it back to you without having negative equity or owing on a car we are not satisfiwd with, I don't know what else to do or id I should seek legal advice on thisAll I want is either to give the car back without owing anymore on it ans purchase a car through a different dealer or money knocked off the balance of the loan which was financed through one of your comapnies first, but to pay your company to pay the bank just seemed fishy when we could just pay the bank ourselvesIt is a and should not be causing all the issues that we are having and just want this to be made rightSo what are you willing to do to make it right then based on this rejection of statement.
Regards,
*** ***

*** *** you can reach him at ###-###-####

After further review, the customer is approved for a loan but, customer didn't agree with the terms of the approvalWe'd love for the customer to come back and see if the approval we did have works for the customer this timePlease consider this complaint closed

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I have gone to other auto dealers to see if I could trade in the vehicle, however, there is no way because of the amount outstanding on the vehicle's loanThe value of the car versus what is owed leaves the dealerships unable to use it as a trade inEven if they would, the remaining amount left on the car would be like throwing money awayI went there because of their ability to secure a loan and having a worry free car, but instead we got a car we didn't test drive, a bait and switch into a different car, and when we had issues with the car they turned us away to a dealershipAll I am asking for is reducing the amount owed on the car because it is definitely not worth the sticker price or covering the loan to be able to trade it inBut we will never buy a car from appleton auto againWe could have bought a new car for less than we paid for this carIn addition, more issues are arising with this vehicle as well.
Regards,
*** ***