Appliances Connection

Review: It took 31 days to receive my appliances, therefore I could not be home at time of delivery. My wife received the shipment from the trucking company. The installer, due to the fact I could not be home to do it myself, unpackaged the appliances to discover the dishwasher was damaged. The box was fine, but unit was damaged. Now its ny problem because I didnt refuse the shipment. Had the order been delivered within the two or even three weeks it was supposed to, I would have not accepted it. I received an email telling me to return the item to them. How am I supposed to even schedule a trucking company from my home. I dont know what to do or if I will even get a refund...Desired Settlement: I would like Appliancesconnection to schedule a truck to pick up the dishwasher and give me a refund so I can order one from somewhere else.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and . I have decided I will eat it and never do business with this company. The rudeness alone is enough to continue the complaint but I rather not argue any longer

Sincerely,

Review: Ordered and paid for GE RAB46A air conditioner wall case as per their website. They shipped and I received a different wall case without any markings or numbers or paperwork to indicate what it is. It also arrived without the grill. GE wall cases all come with grill, as per a GE representative. This case does not look at all like the GE, it is an inferior universal type case which they are claiming is in fact a GE. They claim they buy in bulk and that is the reason, however, they do not say it is a bulk unit on the website, they say it is a RAB46A. This case may work in this application, but this is false advertising and misleading to the public. They requested two times that I send them pictures of what I received, which I did send, just to get another runaround. They agreed to refund, if I bring it back to their warehouse or ship it, requiring me to pay shipping. I would like the public to be aware of this bait and switch scheme.Desired Settlement: I would like them to stop this false advertising, I do believe this to be illegal. Also I would like a complete refund with tax and someone to come and pick this up so I do not have to pay shipping for their errors, and illegalities.

Business

Response:

Upon reviewing the complaint our records indicate that [redacted] called our office on 06/**/13 requesting return authorization number for the wall case due to the wall case ordered didn’t fit the opening in his house ,we gladly emailed [redacted] RA #

[redacted] reviewed and agreed with the RMA on June **, 2013, 10:37 am from IP [redacted] , [redacted] stated that he will bring the case to our warehouse and once we receive it will credit [redacted]’s account . As of today we have yet to receive the case . ( attach please find copy of RMA issued )

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

We are still looking to resolve this issue, our notes indicate that Mr. [redacted] called us on 06/**/13, stating the wall case received is wrong size; we have issued return authorization number to return the item for full refund.

If the item shipped is the wrong item we are willing to investigate the matter and issue full credit once the item return to our warehouse ..

Please consider our efforts in resolving this matter and close the case for satisfaction.

Review: I bought three squat racks from [redacted].com for $24.84 each on 2/**/2016. On 2/**/2016, they email me that they cancelled my order on all three products. So I call and ask why they canceledl my order and it was mark as the wrong

price on the web site. So I ask them to make it right and still sell me the product for the price I bought it for. And they

refuses to work with me on it. The company employee stated " [redacted]f" because I bought three squat racks and why would I buy three? The company employee was so rude I couldn't believe it. I advised him I was going to report their company to the Revdex.com and he told me to go ahead! REALLY!!Desired Settlement: I want the product that I PURCHASED for the price that I paid for it at the time I bought it.

Business

Response:

Hello,We apologize sincerely, as we have stated before- we are not [redacted] and you did not buy anything from us. You bought the product directly off the [redacted] website. You bought this particular SKU: 2CA0091BM which is CA-9 Swivel joint for Speed Bag Platforms in Silver which is an accessory part for the actual machine- it is not the entire machine. As we stated to you, we can sell you not only 3, but as many as you want- but this will not be the entire machine, it is the swivel joint. I apologize sincerely if you were led to believe you were going to buy a $1,000 for $24. It explicitly states it is the swivel joint for the unit only, not the entire unit.If you still want the product- we will be happy to sell you the swivel joint, or the entire unit. Please close this case, thank you.Best Regards,Appliances Connection

Review: I HAVE A CONFIRMED SIGNED DELIVERY OF AN APPLIANCE FROM UPS DATED 5/**/13. THIS COMANY WAS SUPPOSED TO REFUND ME THE COST OF THE APPLIANCE WHICH IS $519.00 WITHIN 3-5 DAYS. THIS HAS NOT HAPPENED AND I HAVE EMAILED THEM SEVERAL TIMES. I HAVE HAD AN ONGOING PROBLEM WITH APPLIANCES CONNECTION EVER SINCE THIS APPLIANCE WAS DELIVERED WHICH I HAD CANCELED. THEY DO NOT ANSWER THE PHONE OR PUT ME IN A QUEUE WHICH EVENTUALLY DISCONNECTS. THEIR RETURN EMAILS REPEAT THEMSELVES OR DO NOT ANSWER THE QUESTION.Desired Settlement: THIS COMPANY NEVER SENT ME A CONFIRMATION OF MY ORIGINAL ORDER AND THEN REFUSED TO HONOR THE CANCELLATION. I REQUESTED A PREPAID RETURN WHICH THEY SAID THEY DO WHEN THEY DID CALL ME ONE AND ONLY ONE TIME.THEY REFUSED TO HONOR THAT REQUEST SO I FINALLY HAD TO SHIIP IT BACK TO THEM AT MY EXPENSE . THIS COMPANY HAS THE ABSOLUTELY WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH.

Business

Response:

Upon reviewing the complaint our records indicate that this matter has been resolved we have received the return item on 05/**/13 and full refund had been posted into [redacted] ‘s account .

we do apologize for any inconvenice this may have caused ,kinldy update your record and clsoe the case for satsisfaction.

Review: Once they have your money -- its all over!

When placing my order, it showed the items in stock; which was a big factor in helping me choose your company. I also tried to do the price match during checkout on a few of the items as I saw them less at a competitors website that showed them in stock with free delivery and no tax. Why does it show an item in stock when I placed my order and after placing my order it shows in stock. I checked on my order the following day and it shows not in stock with an even later ETA than before??

Even after my order shipped, its been 2 weeks and still no appliances or contact from delivery company. It shouldn't take an entire month to get items I paid for when they showed in stock. Its taken so long that they are even cheaper now with Black Friday - Holiday pricing! Could have just purchased it from Lowes with my 10% off coupon and received it sooner with less headache.

So far this is very frustrating. Your website is very misleading with non-helpful customer service.Desired Settlement: I would like a refund of $100 to match the pricing I could have received from a local competitor with quicker delivery

Business

Response:

Upon reviewing the complaint , our records indicate the customer submitted an online order on 11/**/2014, for four appliances , our website clearly indicate delivery will take 10-15 business days , the entire order was delivered on 12/**/2014.During the entire process of the order, the price of the appliances ordered didn't change , nor the customer called us about price match with other local competitors ,keep in mind we don't charge shipping or tax for orders ship out of the state of NY.kindly , update your records and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Company never tried to resolve my issues during the processing of my order. Good service goes a long way in customer satisfaction and return purchases. A refund should be issued as requested during my order and the filing of this complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately , we don't see valid reason to issue credit since the order was shipped ,However, in order to maintain customer satisfaction we willing to extend 10yrs warranty on all appliances purchased cost per warranty is $49.99.We hope that [redacted] will accept this offer as honest friendship and continue doing business with us in the future.Please consider our efforts in resolving this matter and close the case for satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This isn't something I would consider and just want a refund. Cheers,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We ordered our appliance on 3/**/15 and have not received our product as of 4/**/15. This company contracts with a specific delivery company. Delivery was scheduled for 4/* 5am-9am, no show. Delivery rescheduled for 4/** 2pm-6pm, no show. Delivery driver called at 8pm saying they would not be in our area until after 10pm so he would deliver 4/** at 10am. No show. Delivery driver called at 10:30am and said he over slept. Rescheduled delivery for 11:30am. Delivery driver called at 11:09am to confirm delivery. No show at 11:30am. At 12pm I called delivery driver and he said he was at a [redacted]. Product was not delivered. Appliances Connection customer service manager never returned our call on 4/** and customer service manager on 4/** said he could not help us except to extend our warranty on a product we have not received. He stated the issue is with the delivery company and he would not refund our money for a product we have not received without making us, the customer, pay the restocking fee of almost $200.00. We have spent thousands of dollars at appliances connection in the past and our current purchase is almost $900.00. We should not have to pay to return a product we have not received.Desired Settlement: We want a full refund with return of this product. We are not paying to restock a product we have never received.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory. However, the company finally delivered our appliance to our home.

Sincerely,

Review: I ordered a custom refrigerator on line in January of 2014 cost $6800.00 took them 3 months to deliver. Once delivered unit was badly damaged. [redacted] of Appliances Connection informed me and [redacted] the delivery company that a new replacement unit would be delivered within the 3 days. This never happened. The damaged refrigerator is still sitting in my garage 8 months later!!Desired Settlement: Replace unit and compensate me for all storage and attorney fees

Business

Response:

we spoke with the customer today and we agreed to fix the unit and offer $1000.00 discount .kindly , update your record.

Review: I ordered a Bosch Dishwasher from Appliances Connection (online) on Sunday * June, 2014. My order included delivery to my home, installation of the new dishwasher, and haul-away of the old dishwasher. Delivery was originally scheduled for ** June between 2:00 and 8:00 PM.

I took a half-day off from work, and waited all afternoon, but the item never arrived. When I called Appliances Connection on the morning of the [redacted], they told me that the truck had broken down, that they were very sorry, and that the dishwasher would be delivered on the morning of the [redacted]. They also told me that the trucking company said that they had called to inform me of the problem but I didn't answer. That is not true, I was next to the phone all afternoon, and got no calls from anyone.

My wife and I were both busy that next day (the [redacted]), so we didn't want it to be delivered, so we scheduled for delivery on the [redacted]. My wife happened to be home between errands late the afternoon of the [redacted], when a truck pulled up, and the dishwasher was delivered. The man who delivered it said they couldn't install it that day, but that they would be back on Monday the [redacted] to install it. I then emailed and called Appliances Connection to confirm this, and had it confirmed. Monday, no one showed up, so I told Appliances Connection to refund the portion of my money for the installation and disposal of the old dishwasher, and I would install it myself. By this time, I just wanted to get this nightmare over with. I paid $259.99 for the installation and haul-away.

Appliances Connection refunded part of my fee. When I asked where the rest was, I was told that the delivery company said that they had installed the dishwasher, and hauled away the old one. That is an absolute lie. I did both those things myself.Desired Settlement: I want the owner or manager of Appliances Connection to send me a letter that says he or she is aware of the issues that I had with this completely unsatisfactory transaction. I also want the letter to state that Appliances Connection has sought some sort of explanation from this trucking company, because they are obviously not reliable, and are damaging the reputation (such as it is) of Appliances Connection.

Consumer

Response:

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I contacted the business again, by phone, and spoke to Calvin in customer service. I reiterated my issue, he told me that the sub-contractor ([redacted]) had refused to take any responsibility for this, that they still maintained that they had hauled away the old dishwasher.

I am including the text of the last email that I received from them, as well as their copy of the delivery invoice, I can't find my copy. If you will notice, the handwriting on the statement "don't instal" is different than my wife's signature, not to mention that she is a college graduate, and would use correct grammar and spelling, "didn't install." I suspect that this was written after the fact by the delivery person (a non-english speaker) when this controversy began to try to cover himself.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please accept our response to your complaint as an apology for all the inconvenience you had with your purchase , upon reviewing our records a refund in the amount of $219.99, had been issued on 06/**/24 , and today we have processed another refund in the amount of $39.99.

for total amount paid toward the installation and the removal ( $259.98 ).

Once again please accept our apologizes as things went out of our control .

Kindly , update your records and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have received no further communication from the company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I appreciate the apology and the full refund. This resolves my complaint, but again, I would be very careful of using the trucking company you used. They lied on several occasions, and tried to (or did) get paid for services they did not perform.

Review: I ordered a cooktop module from them, but the product they sent did not fit. I contacted them to return the item, and they will only return a portion of what I paid. After we went back and forth several times, they sent me a refund agreement and agreed to credit back my purchase. Then I got an email from Paypal saying that they only refunded a portion of my purchase. Now they will not respond to emails or phone calls. Their customer service is terrible. They do not stand behind their products or honor their policies. They are a total joke of a company and should be limited to peddling their garbage at flea markets and garage sales.Desired Settlement: I want the remaining $26.90 that they owe me. Sent via check or paypal in the next 15 days.

Business

Response:

Upon reviewing this complaint , this order met all the requirements for a full refund , we do apologize for the mistake we have credited $26.9 the reaming balance .

please accept our apologies and close this case for satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We purchased a Samsung refrigerator online and received a refrigerator that would not cool. We called Appliance Connection and they informed us that they could not do anything until a Samsung authorized repair person assessed the problem. [redacted]s Appliance in Santa Maria, CA sent a repair man who deemed the unit to be defective due to a broken freon line. Appliance Connection would not pay for shipping the defective unit back to them and told us to call Samsung to repair it. Customer Service rep said he dared me to contact the Revdex.com and the district attorney.Desired Settlement: refund full amount (taxes, shipping, etc.) and pay for pick up, packing and shipping back to store.

Business

Response:

upon further review of the complaint , the issues presented have resolved and addressed as follow:

Samsung the manufacturer had agreed to credit [redacted] for the defective product . Samsung confirmed that the check will send directly to [redacted] location under:

Refund case# [redacted]

Refund review # [redacted]

We do apologize to our customer for his level of dissatisfaction progressing to this point.

Kindly consider our efforts in resolving this matter and close the case for satisfaction.

[redacted].

Customer Service

AppliancesConnection

Customer Service

Business

Response:

Samsung had agreed to pay for the defective refrigerator , so this matter is resolved.

Review: I received a Blanco sink from this company, opened box upon arrival, but due to its weight, did not inspect the underside or structure of the sink. Upon installation, the contractor noted cracks in the corners as if it had been stressed or a heavy load set on top. Upon detailed inspection, there was actually an area that appeared to have been repaired with an epoxy type substance. I contacted the company that I believed the sink to have had damage prior to my receiving it, possibly a "second". I was 6 days out of the 30-day policy and they told me they would have to review my case. At one point, they asked me to take pictures of the shipping box and the manufacturer's box. I replied that there was only a manufacturer's box, no shipping box. Photos submitted to them show the shipping label clearly on the only box, the manufacturer's box. Surely this is an infraction on their part if the sink was to be further packaged for shipment. After about 6 wks of submitting photos and complying with all their requests of documentation, they have decided to stick with the 30 day return policy. I spent $842 for the sink. After examination by contractor, the sink is not water-tight and is not usable. I asked a local expert as well, the sink will always leak, there is no repair available.Desired Settlement: I ask for fairness and common sense. Early in my exchange with the company, I had expressed my desire for this to end in my favor as I had to purchase additional kitchen appliances and would be pleased to buy from them. 6 days outside of the policy is not the way to lose a customer. I could have gone anywhere, but I chose to deal with them due to pricing and guarantee of satisfaction.

Consumer

Response:

At this time, I have been contacted directly by Appliance Connection regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I was unwilling to accept their offer of 25% discount on new sink. This was not enough. I had already offered to go halfway with them and the reply was, no, we would never offer you 50%. That convinced me to give up and promise myself never to do business with them again. I have someone looking into repairing this sink with epoxy.

Thank you for your assistance with this issue. A notice from the Revdex.com and they called me within the hour![Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

out of customer satisfaction , we have attempted to settle this matter and offered our customer 25% discount , although the damage reported beyond the allotted time (24Hrs) , please be advised that we don’t have any recourse to recoup the discount we had offered , as we passed the time to file for damage claim with both our vendor and the carrier.

We do apologize for any inconvenience this may have caused , we are still willing to credit our customer 25% off of the purchase price, which will cover the cost of the repair, had the customer called us within the 30 days of delivery, we could have been able to file for damage claim and get the sink replaced ..

Good people to do business with. Thanks guy's!

Review: I ordered a right facing chaise sofa from them and received a left facing chaise sofa. This was after I waited for the sofa over a month when they told me I would receive it in 5-10 business days. Upon delivery I tried to refuse the order but Andy from Appliance Connection told me to accept it and they would get the correct one exchanged out. Andy was the only one working from Appliances Connection because it was Memorial Day weekend. So I accepted the sofa and found out they don't even make the sofa in a right facing chaise and they had it marked wrong on the website. So they don't even have the sofa I want. I have been trying to return it since day 1 but they keep telling me they are trying to get approval from the vendor that supplied the couch. Its been over 3 weeks and I'm still waiting on approval.

Order Number: [redacted]Desired Settlement: I would like the sofa picked up asap and a full refund to my credit card.

Consumer

Response:

At this time, I have been contacted directly by Appliances Connection regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They have picked up the sofa but have yet to issue me any refund to my credit card. The sofa was picked up almost 2 weeks ago. I would like a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon reviewing the complaint the issues presented have been addressed and resolved ,The wrong sofa has been picked up at absolutely no cost to the customer and refund has been issued . Kindly , update your records..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The sofa was picked up over 2 months ago now and I have yet to receive a refund to my credit card. I also still have my dispute open with my credit card. I have asked multiple times for a full refund and also a letter that they will fully refund me. I have yet to receive either. I hope this issue can be resolved asap.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please update your records about this complaint , we have attempted several times to issue credit for the return sofa , the credit didn’t go through due to the disputed was filed by the card holder . We highly recommend the customer to close the dispute once we get access to the account we will be able to process the credit ..

Review: We purchased a Speed Queen model [redacted] from Appliance Connection's Online store. The machine was delivered and, although it looked to be in good condition, was immediately found to be not working. It took nearly two weeks to obtain service, for service to order a part, for sevice to return and for the machine to be deemed for unfixable.

Appliance's Connection's own 30-Day Refund Policy reads,

".... If the product malfunctions within our 30 Day Return Policy, [redacted] will ensure that your product will be returned to factory standard condition or if the manufacturer deems it unrepairable, will pick up the item and exchange it or provide you with a refund. After the 30 Day Return Policy, we will assist you in working with the manufacturer to get parts, repair or replacement under the manufacturer's warranty, or you can contact the manufacturer directly."

We are still in the 30-day window and the machine is not working, however they will not "pick up the item and ...provide you with a refund." They want to do an exchange. I am not interested in doing business with them. I want a refund. They are not honoring their 30-Day Return Policy. They want us to pay to ship it back, which is not only not in the policy, it's not right. The machine was defective. They tried to unload a broken machine on us. and they were unable to have it fixed.

A Speed Queen representative told me these machines are not supposed to sold online. I am researching this as Appliances Connection assures me they are an "authorized online dealer" for Speed Queen.Desired Settlement: A pickup of the defective washing machine, arranged for and paid for by Appliances Connection.com within 2 weeks of today (8/*/2015) and a full refund. (No store credit is not acceptable).

Consumer

Response:

At this time, I have not been contacted by Appliances Connection regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

This is in reference to order # [redacted] filed by [redacted] our records indicate this matter has been resolved the defective unit has been picked up and credit has been issued .. Kindly update your records and close the case.

Review: In mid-Feb I responded to an advertisement by Appliances Connections for sales and great prices on appliances. I decided to purchase an Electrolux washer/dryer after one of the agents I spoke to on the phone recommended I consider that in addition to Bosch and GE. I purchased installation service from them along with home delivery. This order was fulfilled by the Brooklyn, NY facility (Invoice/order no. [redacted]). On Feb **, the carrier YF Logistics contracted by Appliances Connection came to deliver and install the washer/dryer. They took out the old washer/dryer from my condo apartment that is on rent to a family and installed the new washer/dryer. When my tenants tried to use the machine, significant amounts of water started pouring into the apartment below after about a cycle and a half were over in the washing machine and dryer. Also the washing machine stopped working half way through the cycle. The tenants turned off the water supply to limit damage. This was the first time ever such a leak had happened and it caused significant damage in the unit below. Upon being notified by tenants, I immediately called Appliances Connection notifying them about the problem including that poor installation has led to water leak and machine is not working. The property manager also reached out to them separately. In my call, I was informed not to worry and that the carrier would come back to fix it and compensate for the problem if it was deemed their mistake. Carrier did not come back for another 8 days leaving my tenants (with a toddler) without a washer/dryer. When the carrier technician (Abel) came back he acknowledged to the property manager that the installation was incorrect after initially thinking it had something to do with the faucet/heat valve in the unit. Then he saw the way the hoses were connected to the dryer and told the property manager categorically that was definitely the cause for water leak and not the faucet/valve. Able also mentioned that the previous technician (who he mentioned was likely someone by the name of Sean had a bad work record) did a poor install causing the leak and he took pictures to report back. However, since then I have been pursuing with the vendor to compensate me for the $600+ in damages I now have to pay my neighbors below but they keep saying that they are not responsible for it and are blaming the pipes in the house. Able has also changed his story if I understand correctly from Appliances Connection. I have tried for over 5 weeks now to come to a resolution and sent them pictures of the damage. I was offered a credit on the installation fee ($180) and 10 year warranty on appliance in lieu of any further claims or compensation for the damage which unfortunately does not begin to compensate me for the costs I have had to incur. In my call yesterday with Mr. B[redacted] of Appliances Connections, he was terribly rude accusing me of making up a fake claim and insisting the pipes in the house are old. He has never been to the unit and he has not seen any pictures of the valve or the pipes either so I am not sure how he can accuse me of being a liar and for making up a false insurance claim. In a rather rude tone (almost an ultimatum) he said he can send someone the next morning to take the washer/dryer back without compensating in any way for the inconvenience that was caused in the past or the inconvenience I and my tenants will be caused if we are suddenly without the washer/dryer. He started accusing me of making a false claim. He refused to reimburse or take ownership of the problem. He denied their responsibility and insisted that insurance companies can fight this over but he will not acknowledge or compensate. My understanding is that now a claim officer will contact me. The interesting fact is that if the pipes or faucet were the problem they would not just leak on one day immediately after the install and stop after that. The pipes have never leaked before and have not leaked since. No fixes were done to the valve/pipe - just the install was fixed. Further to this and very importantly, the machine that I was given was faulty and it took 6 more weeks before it was fixed. Over the course of the 6-7 weeks that the washing machine was inoperable, in addition to the water damage below I also had to compensate my tenants $350 for laundry costs. With a toddler at home it was impossible for them to manage without a washer/dryer. The machine has now been used only for a week and is operational as of now. The inconvenience has been tremendous for so many people involved. And of course the additional $1000 in costs that resulted from a bad installation job is a heavy burden for me. I purchased the total package of appliances for $1800 but it ended up costing me $2800 without including the time and effort of so many people who had to keep calling or be at home for these guys to come and fix. I have never before in my life filed a complaint with Revdex.com but I have probably never before had such a terrible experience and such poor service. I would not recommend Appliances Connection to anyone. Even if such incidents happen 1 in a 1000 deliveries, it just isn't worth the risk for anyone to be that 1 customer. I feel Appliances Connection needs to be held accountable for such poor work, bad customer service, and mis-handling the case.Desired Settlement: I would like to be compensated in full for the additional $1000 costs I have had to incur over and above the $1800 I paid for the appliances including delivery and installation as a result of poor installation work and customer service from appliances connection.

Business

Response:

Hello, We would like to apologize for the inconvenience the customer has had with the order.However the installation was not the issue, but the pipes and valves at the customer's house. We have sent service technicians to service the product which is operating up to factory standards.We will offer the customer the same offer to close this case: $180 for the installation and a 10 year major component warranty to close this case. Best Regards,Appliances Connection

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The response from AC is absolutely incorrect and unsubstantiated by facts. I find this unacceptable and an indirect way of AC suggesting that my tenants, property manager, neighbors and I are lying and making up this false claim. There is absolutely no problem with the pipes and/or valves in the house/building. AC is deflecting blame and refusing to take ownership of the mess they have created. I would like indisputable proof from Appliance Connection that establishes the problem for the water leakage being related to the pipes. AC's technicians did not fix any pipes in the house and neither did we. Then how is it possible that the water stopped leaking right after the technician (whose name was Able rewired and fixed the hoses/water outlet). There has not been a problem before or after with water leakage. On what basis does AC claim the problem in the house is the old pipes and the valve? I welcome any neutral third party to come and assess if the pipes were in fact the problem. AC's offer to reimburse me the $180 should be something at minimum they should do. However, that cannot come on the condition that I withdraw or close my complaint with Revdex.com. Many thanks,]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had placed the order for VINO-[redacted] on July [redacted], 2014. Before placing the order, I had confirmed with the vendor's customer center that the item could be delivered at the specified shipping address. I had also offered to receive the shipment at a different address if the desired location wasn't convenient. I was assured that was not required. I was advised that as the order was custom manufacturing, delivery would happen around [redacted] of September, 2014.

On October [redacted] 2014, the order was abruptly cancelled citing issues with delivery at the shipping location. I called again to check if the item could be delivered at an alternate location. However, I was told that the order was cancelled because the vendor [redacted] had stopped manufacturing the model. I contacted [redacted] to confirm if that is the case, and learned that they haven`t stopped manufacturing the product and still manufacture it till date.

I contacted the customer center again to place the same order and was told that the order could be fulfilled for the same product and at the same shipping address. When I informed the sales rep about the previous order and why it had been cancelled, I was told that the listing on their website was an error and that the product would be withdrawn from the website within 24 hours. They still have that listing on, not only that, the price of the same product has now gone higher.

I submitted a complaint on their website about their poor customer service and that as a courtesy to the customer, they should have contacted me and offered alternatives instead of simply cancelling the order. This time again, I received the response that they could not ship to the location. And that the Vendor did advise a price increase but that did not impact me because my order cancellation was shipping related.

I strongly believe that the vendor cancelled the order because they did not want to sell the appliance at the original price. I would have even appreciated if the vendor would have called me and told me that the price had changed (which is absurd after having placed a confirmed order).Desired Settlement: The vendor should honor their end of the commitment and deliver the appliance at the agreed upon price and make good for having me wait for over two months.

Business

Response:

our records indicate the fact of price increase has nothing to do with this order, as the was placed with the manufacturer prior to the increase in price , the main issues was to deliver the item to [redacted] where the customer is located .we are still willing to work with the customer if he interested in ordering different brand we are willing to offer expedited delivery and white glove service at no cost .we do apologize for any inconvenience this may have caused.?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], while I do not find the response satisfactory, I do not wish to pursue this further and waste any more of my time.I plan to take my business elsewhere.

Sincerely,

Review: [redacted] delivered, my gas range at 6 pm, they placed the already opened box on my front porch, and proceeded tearing the bottom of the box open pulled the range out. After looking at it seeing it was damaged the bottom drawer was warped and hanged lower. The door where griddle went had rust in areas. And a sticky substance near where the clock area had what appeared to be glue as if something was pulled off both ends. I told them I didn't want t he stove and to take it back, I tried calling Appliance connections since they told me if anything was wrong yo call before signing the bill of lading. The driver informed they were closed and indeed they were. He also stated the new stove looked exactly like my old stove only a newer version but cheap looking. And I trying to figure how he knew about what it looked liked prior to taking out the box. I called Appliance connections and explained to them what happened and was told I had to be responsible for returning the item, and in the original packaging, the guys tire this box up and it was damp when it arrived in addition to the bottom looked as if it had been drugged and was completely worn. A part of the corner was missing and I taped it best I could, and hope t Hey don't penalize me for something this trucking company drivers did. I am concerned if they will refund my total amount back to me because of the condition of the box and because they wanted in it original packaging. This stove had no cushion as for as stroma or covering protecting it from scratches are dents. Just in a box and I don't want to be held accountable for the shipping of an item they sent that was not packed properly. The one rep I spoke was nice but the others especially a [redacted] was rude and the conditions he mentioned was not attainable. I don't know if Appliance connections is aware of how their products are shipped but hope they listen to me as a customer and be fair in responding fairly by holding the trucking company accountable for the poor delivery in addition to them taking my shut off valve to my pipes. I taped the bottom of the box as much as I could, I was told twice they don't do pick ups on items returned back to them. So I again am asking when the item get to them my money is refunded.Desired Settlement: Refund my money back into my account

Business

Response:

our records indicate this matter has been resolved , we have credited the customer's account for the items were refused .the customer ordered table and four chairs , the table and one chair were refused due to damage. therefore a refund for the refused items were issued .we do apologize for any inconvenience this may have caused .Kindly , update you records and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the very reason I notified the BBC I never ordered any chairs my complaint pertained to a damaged stove, this company does not stand by its word. The item was returned to LF Logistics as they told me, my refund was a partial refund of paying Appliance Connections $1,835.68. They lie continually the representative I spoke with assured me I would get the full refund which didn't happen. I wa Mt this complaint to remain posted so others want make the mistake I did. If you ask to speak to someone in billing they tell you have speak to a customer service representative first

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There only damage to the stove other than what was reported and I did everything the customer service rep told me to do, including the RMA number she gave me to put outside the box, which had to be in it's original packaging which wasn't much, the stove was shipped from Appliance connections with out any protection to the range, they just slid it out the box and the box was damaged and tattered upon delivery. Let it be know this company will not refund the full amount only a partial in my case $368.89 was deducted from the amount $1,689.00. Don't buy from this company CHEAP MERCHANDISE

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we do apologize for any inconvenience this mater may caused you ,we highly recommend you to open damage claim with your carrier so you get reimbursed of the damage goods . .

Review: During delivery of a refrigerator, I had some walls damaged. I reported this as required and patiently waited and I am now being told that they are not responsible and refuse to do anything. When I asked who their insurance company was he ([redacted]) told me he didn't have insurance. He was also very rude.Desired Settlement: They (or their insurance if they have it) needs to pay to repair my damaged walls. Additionally, who is fixing them?

Business

Response:

Upon reviewing the complaint the issues presented have been addressed as follow ,the customer stated the shipping company damage the walls in his house and the estimate repair is $500.00 , we called the shipping company on his behalf to file damage claim , the shipping company don't have record of the damages as the delivery invoice signed free and clear ,the photos we received from the customer showing very minor damages , in an attempt to resolve the issue we offered the customer the following :1- courtesy credit in the amount of $150.00 to be issued as refund.2-we can wait on the shipping company to settle the claim which may take up to 90 days .we look forward to hear on how the customer would like to resolve this issue .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The BOL that I signed indicated that the walls were damaged. The delivery company does know what happened. As I bought the item from appliancesconnection, they are the responsible party. As I have explained to them, they can either pay me directly ($500) to get this fixed or they can have their insurance company contact me so this can be handled professionaly.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

The repair will NOT cost $500.00 if the customer is willing to settle in reasonable matter we are willing work to resolve the issue , since this has become under the Revdex.com control we are willing to offer $250.00 and close the issue .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business did not answer what I asked for. Business license number and contact information for their attorney. A $250 offer is not enough as the estimate to repair the damage is $500.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Review: I bought a refrigerator from them that was listed as new, but turned out to be an open box. It was missing parts and was modified by a previous owner. We only found this out after our contractor tried installing this and he attempted to switch the door from LH opening to RH opening. I have attempted to talk to them by phone and send email about this, but they fail to respond.Desired Settlement: I would like to have them either replace or repair the item such that it can be used as advertised with the door opening the other way. I'll be happy to provide pictures of the issue.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Our records indicate the order was delivered on 11/**/2013 , the unit ordered is guaranteed to be Brand NEW , we never heard from the customer since the day of delivery we are wondering why the customer file this complaint now after almost 6 months we would like to hear from the customer and we would like to address his issues .

Business

Response:

Upon reviewing the complaint , our records indicate the unit ordered has been delivered on 11/**/13 ,per the shipping company it was inspected and signed for clear of damage, we never heard from the customer about any damages till we received this complaint . However , after receiving the notice from the Revdex.com we contacted the customer to understand the nature of the damage, we have ordered parts from the manufacturer to replace the damage parts , the parts will ship in 2-3 weeks .

kindly update you records and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

To Whom this might concern.

I have finally received my replacement parts for complaint [redacted]. I would like to reflect that in the case history.

Thanks,

Sincerely,

Review: Sir.Maam, July **, 2013 I ordered kitchen appliances on ** June 2013 through [redacted] (order number [redacted]). I was told that the shipment would take 10 days. At this time I paid 100 dollars for rural delivery as well as 150 dollars for white glove service. White glove service was imperative because I was having an elderly lady, who is 83 years old, accept the delivery for me and she could not move these appliances and no one else was available to do so. I was told there would be no problem with this. Had I been informed white glove service was not available, I would have not ordered the appliances and the whole problem would not have existed. [redacted] informed me later white glove service was not available in all areas. Once they found a carrier for my area, they should have found out it was not available and called me to let me know. I would not have ordered the appliances and once again the problem would have been averted. When the shipment did not arrive on the [redacted], I contacted the ###-###-#### telephone number. I spoke to [redacted]. She said the shipment was on backorder. She said they sent an e-mail to me, but I did not receive it, nor did they call me to inform me of this. I was told the shipment was due in on the [redacted] of June. I called on the [redacted] of July and spoke to [redacted]. He said the shipment arrived and was to be delivered on the [redacted] of July and the carrier (roadrunner) would call me on the [redacted] or [redacted] for delivery information. I received no contact by the [redacted] of July so I called again and spoke to [redacted]. He informed me the shipment would be delivered and was in the “local area” . He had spoken with [redacted] from roadrunner to confirm this and gave me the number to roadrunner. I called and spoke to [redacted] and they said the shipment was still on the truck and would not be offloaded until the [redacted] of July. Also, the “local area” was Eagen Minnesota which is 550 miles from here. This is not what I call the “local area” and there was no way the shipment could be delivered on time. I called back and wanted to speak to a supervisor at appliances.com I spoke to [redacted] and told him the problem. I was on hold for a cumulative total of 72 minutes on the [redacted] of July…this did not include the time spent talking to the representatives. Finally he said the manager, [redacted], was going to handle this personally and call me back by 8 p.m. on the [redacted] of July. He did not so I wrote in to cancel the shipment at 9”10 p.m. on July [redacted]. Just to double check to see if anything was done, I called roadrunner at 0730 on July [redacted]. I spoke to [redacted] and was informed nothing had been done and their terminal did not even offer white glove service. I finally received an e-mail from [redacted] on the [redacted] of July at 7:45 P.M. stating he was giving me a warranty free of charge and sending me a copy of it per my request. A warranty was neither discussed nor acceptable. The shipment was already cancelled. I sent him an e-mail back to that effect . I have filed a dispute with my credit card company as well as called the carrier to confirm shipment cancellation. My file indicates I will receive a full refund of 3082 dollars with no penalties for cancellation. I have spent numerous hours on this both with Applances Connection.com personnel as well as the carrier, been extremely patient and have been deceived many times by your employees. I was given extensions for [redacted] ( [redacted]) as well as [redacted]). When I tried to call them, the phone kept ringing and ringing. There was neither an answering machine nor was I transferred to anyone else. On July **, I was called by [redacted]. He asked me to confirm delivery of the appliances. I told him they were cancelled and I had ordered from another source. He asked me who and I told him it wasn’t any concern of his, just suffice it to say the order was cancelled. I told him white glove was not offered by the carrier, which was promised to me. He told me that I may receive a bill from the carrier. I told him the carrier bill was their responsibility since they did not deliver on any promises they made. He said they made no promises concerning delivery. They had. This was the first time I had spoken to him and he had no knowledge of all the previous correspondence made. First it was to be delivered on the [redacted] of June, then the [redacted] of July. The last promise made which has not been kept is per the message received by appliances connection.com dated July ** (confirmation number [redacted]) was my refund was to take 24-48 hours. Per [redacted] it has still not been processed (as of the [redacted] of July.) I am sure this is not the way all cases are handled, but in this case there were numerous cases of mishandling/misleading by [redacted] personnel and I felt it should be brought to the attention of the customer service department. I also feel as stated previously the responsibility for the freight charges should also be born by [redacted] mainly for the white glove reason previously detailed. On July **, I received a phone call from Cross Country (another freight carrier) and they wanted to deliver the items to me. I cancelled the shipment and spoke to many people regarding this as well as received an e-mail confirming cancellation. Why are they still trying to deliver these items to me incurring additional freight charges after cancellation? Freight should have been returned to [redacted] immediately upon cancellation.Desired Settlement: Total refund as promised, [redacted] to pay all freight charges as well as to stop contacting me.

Business

Response:

10/**/13

Our records indicate that this matter has been resolved; a full refund in the amount of $3**2.00 has been issued to Mr. [redacted]’s account on **/**/**.

Kindly , update your records and close the case for satisfaction .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The only hesitation that I have is I was informed by the manager of Appliancesconnection.com that the freight carrier may try to recoup some freight charges due to the problems with this shipment. I told them they are responsible for them since the fault with the shipment lies with them. As long as I will not be held liable for any freight charges in regards to this shipment neither now nor in the future,, I find the resolution satisfactory.

Sincerely,