Appliances Connection

I purchased a stackable Whirlpool washer and dryer set. Their price was easily the best I could find even when the very same equipment was on sale at other more well known appliance stores like [redacted]. I originally tried to purchase the washer/dryer set online, but could not the package I wanted with the warranty and stacking equipment I wanted into the cart. So I called AC and spoke to a salesperson. He reviewed what I was trying to do and quickly understood my dilemma. I was trying to make a package that they didn’t offer, however, he went ahead and gave me the discounted package price and even discounted the warranty for my trouble. I added the “White Glove” service because even though I am a pretty good size man with a couple of sons, I did not want to have to deal with damage either to my door, floors, or the washer & dryers. The sales person said they had both of the machines in the warehouse and they should be shipped out within three days, which they were…actually they were shipped the next day! I purchased it on the April [redacted] and it shipped April [redacted]. I was notified when they shipped and provided a tracking number. They arrived in my town on the [redacted], which is pretty good considering AC is in New York and I live in California. When it arrived her e I was notified by the local delivery company and arranged a delivery for a couple of days later on the weekend when I was going to be home. It was delivered by them at the promised time. The unpacked it and put it where I instructed them to without any damage. My son’s and I were able to use the stacking tools to complete the installation pretty easily. The washer and dryers look and work beautifully. As I said, I saw some of the negative reviews but I can only say my experience with AC was great. They did everything they promised, easily gave me the best price, delivery was very timely, and my equipment works perfectly. I will definitely use AC again.

Review: **.**.2014: ordered item from Appliance connection.

**.**.2014: money was accepted from my account. Purchase confirmation email from Appliance connection stated -" please allow 5-8 business days from pick up date, for delivery".

[redacted].2014: pick up date. 8 business days from this, the maximum days, is 11.**.2014

11.**.2014: first contact from shipper. 2 days beyond the maximum day of arrival. Faliure on Appliance connection's part #1. The contact was via email and was to state that the delivery date would be between [redacted] on 11.**.2014, 4 days beyond the maximum day of arrival. Failure on Appliance connection's part #2.

11.**.2014: I emailed shipper to inform them 11.**.2014-11.**.2014 would not be a good date. While I had a person available during the 5-8 business days quoted, no one is available for these 4 days, however in one of many attempts to complete this transaction I informed them that 11.**.2014-11.**.2014 (7 days) someone would be on hand to accept delivery.

11.**.2014: emailed response from shipper said someone would call with new delivery date.

11.**.2014: call received from shipper stating new date would be 11.**.2014, one day outside the 7 day window given. Failure on Appliance connection's part #3, however in yet another attempt to complete transaction, I made sacrifices and arrangements to accept delivery. Shipper said would arrive between [redacted].

11.**.2014: [redacted] beyond the [redacted], I received a call from shipper stating the item would not arrive today. Failure on Appliane connection's part#4. I emailed Appliance connection to inform them my desire to cancel my purchase. Emailed response instructed me to call customer service.

11.**.2014: ([redacted])Called customer service to terminate my order and refund my money. Customer service representative offered apologies and offered $50 off item purchase price and guaranteed that the item would arrive no later than 12.**.2014. My trust and faith in this company lacking, I reaffirmed that it would be $50 off and if it did not arrive I would receive a refund. Was told "yes."

12.**.2014: item never arrived. Failure on Appliance connection's part #5. Called customer service and spoke with [redacted]; asked for refund was told no. Contacted Revdex.com.Desired Settlement: It should be noted that I work the swing shift (day/night) so making the arrangements to accommodate Appliance connection was extremely difficult. I feel I was very flexible and went well beyond what a consumer should in order to complete this transaction. Asking for a refund on an item I have only seen in pictures on their website, coupled with dealing with an inept company and the nightmare of how 5-8 business days turned into over 30 days, is not asking too much. While I feel a written letter of apology from the head of the company would be a decent and deserved gesture, just my money returned in full and the pleasant feeling of never having to deal with Appliance connection ever again will be more that suffice.

Business

Response:

Upon reviewing the complaint , our records indicate we had offered the customer $50 discount due to delay and have paid the shipping company storage fee and upgraded the delivery to White Glove service so they can accommodate the customer schedule , it was extremely difficult to work around the customer schedule , the shipping company led to believe the customer is giving them the run around about scheduling delivery date/time , the customer requested the order cancelled , we instructed the shipping to return the product .as of today the order is cancelled and credit has been issued .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The fabrication the company has spun is unacceptable. I have printed out every email and have every conversation had with company. Will pursue civil suit.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My husband and I purchased a wine cooler online from AppliancesConnection.com. The cooler was defective and returned. The second cooler was also defective. AppliancesConnection refused to accept the return but the manufacturer did. The manufacturer refunded the cost of the wine cooler by check rather than credit my credit card. However, we were required to contact AppliancesConnection for a refund of the cost of the extended warranty through their associate business Consumer Priority Service (CPS). I have been trying to obtain the $99 credit on my credit card for the warranty since February **, 2014 without success. AppliancesConnection simply delays with ridiculous accusations and excuses through their online ticket system and the specific contact person refuses to answer when called on the phone or asks another employee to answer the call providing the same lame excuses. Their original claim and the one that AppliancesConnection seems to hold onto is that my credit card will not accept the refund because of the original dispute. I called my credit card company and spoke with the dispute section twice. I provided the name of the person in the dispute section and their direct line to AppliancesConnection so that they could confirm since they didn't believe me when I told them that the first dispute is long resolved and has nothing to do with the second charge of $1088 on Feb. *, 2014. My credit card company has confirmed that there is no issue with applying a credit to my card. I've tried to raise the refund issue with the actual issuer of the warranty-CPS. CPS confirmed that the warranty has never been activated. [redacted] of CPS did call AppliancesConnection twice on my behalf; however, both times she was told to have me call them. I did and was rudely told too bad it's my credit card issue to resolve and the second time, my call was disconnected after an extended hold time. My husband and I will never do business with AppliancesConnection. AppliancesConnection is disreputable. They've essentially stolen $99 from me for no service or product and are simply waiting for me to get tired of trying to get my money back.Desired Settlement: Preferred would be a refund to my credit card but I have suggested that a check be issued- when I suggested this their customer service rep stated that "that ain't gonna happen."

Business

Response:

*

Please check our records below , we have attempted to credit the customer for the extended warranty several times , the credit didn’t go through due to the dispute the customer has filed with his credit card , we will process and refund the customer once he call his bank and close the dispute :

*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

On April [redacted] and April [redacted], I contacted my cc company, BOA, to confirm the dispute was closed and to attempt to settle the assertion of Appliance Connection that it was not. I supplied my cc company dispute section phone number and name of person I spoke with on April [redacted]. The BOA dispute representative, [redacted], at ###-###-#### advised that it was the company's merchant bank's issue not my cc issue. This info is also included in my April [redacted] response to Appliance Connection. Their assertion that a dispute is preventing a credit is ridiculous since the dispute in question occurred and was resolved prior to the new charge on February *, 2014. Why would a credit be prevented by my cc company if a new charge by the same company was not? It makes absolutely no sense to any reasonable person. This is simply their continued attempt to avoid credit of a warranty that was never established. This company was so difficult to deal with that the warranty company and the actual manufacturer of the product returned were unable to deal with them as well. I would rather resolve it through Revdex.com but it seems that the company, Appliance Connection, is not going to respond reasonably through this complaint process. I will not allow a disreputable business that engages in dishonest business practices in my opinion and based on my personal experience to wear me down and prevail; otherwise, other unknowing consumers with less determination will be victimized as well. I realize that this is only $99 but I will not stop until the money is refunded. Please advise soonest.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we have notified our billing department to submit the payment to your [redacted] account .

Kindly , update the Revdex.com once you receive the payment ..

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The money due me since Feb 2014 was deposited into my [redacted] account. However, I was charged a fee of $3.17 so only $95.83 was truely refunded. If they had sent me a check for the full amount, that would have been most appropriate. I have accepted this resolution in spite of this. Thank you for your assistance in resolving this matter. I very much appreciate your help and am certain that this dispute would not have been resolved without it.

Sincerely,

Review: Ordered a refrigerator over two months ago which the website said was in stock, took over a month for it to ship because once you order from the deceptive website they email you that it is back ordered. Waited over one month for shipment. Refrigerator arrived damaged beyond repair. Told that a new one would be shipped. Yet another month has passed. Today told waiting on the damaged refrigerator to get back. This has been a two month ordeal. Today they state that we can reorder the refrigerator pay for it and wait on a refund from the other refrigerator. Give them more money for this kind of service I think not. Customer service called multiple times without resolution. This place needs shut down.Desired Settlement: I want my refrigerator that was ordered 2 months ago.

Business

Response:

our records indicate the customer placed an order for three appliances washer ,dryer, refrigerator .Unfortunately the refrigerator arrived damage and refused , the refrigerator till today is on back order ,the customer didn't want to wait and requested refund for the refrigerator , refund had been issued on 11/**/14.we do apologize for any inconvenience this may have caused.

Review: The following is what I sent to them

I have been calling and getting the run around from your company and those that are shipping your products. The refrigerator was delivered on Tuesday and is sitting in my garage due to the fact you or the shipping company sent a person who was not qualified to completely install the product. He stated to me that he was new and was instructed not to remove a door. He said and wrote that I would have to reschedule for the installation and left the refrigerator in my garage. I immediately called and spoke to customer service who in turn told me that yes he was new and could not do the install. The dates of availability was given to me fir Thursday, Friday and Saturday. I requested Saturday and explained that I could not take off again to do this installation. I was then told to call on Thursday ti make sure they put me on the schedule for Saturday. On Thursday I a call and was told I should have not been told that because there is no availability on Saturday and the install is coming from another company. I was given the number to call to find out when they could come out, I asked why was I calling and not you guys and then I was told because they have a different system that you can't see. This I would think to be true since it's two different companies but I was unclear on what that had to do with anything being as I purchased a service from you. Who you get to do it is not my concern other than the work being done professionally as agreed by a capable qualified person/company. To avoid anymore frustration from the rude customer service personnel I took the number and called. Now I am being told they are waiting for truck to arrive with ,y paperwork. again I am confused, the fridge was delivered on Tuesday and it is now Thursday, where is the paperwork coming from? So now I've gone from appliances connection to abs to hds....what is the problem and what is going on. the guy at hds cant schedule me until abs brings the paperwork and appliances connections nor abs can fax the paperwork so hds can do the installation. Back and forth and then I am told I can not get installation for another 1-2 weeks!!!!! I have explained I am to be on a specific diet due to my health which I have not been because I don't have a fridge and it is causing me a problem. I tell them I need it installed or picked up and then at that point I request a [redacted]. The guy says ok I'll find one for you, but then comes back to the phone and says I will process your request to have the fridge picked up. I say to him that I requested to speak with a [redacted] and he tells me that he is in a meeting and he told him to process my request to have the fridge picked up. At that point I was so irritated and frustrated I hung up the phone. This is ridiculous customer service and not to mention business practice. I want this refrigerator removed from my premises asap and a refund issued for all monies returned to my card asap. I will npt do business with this company again and I will be filing a complaint against you with the attorney general and Revdex.com. I expect a call today with your intentions.Desired Settlement: I want all funds replaced to my card with no deductions immediately and the product removed immediately from my premises. Not a week from now. Pick up your merchandise this weekend.

Business

Response:

Upon reviewing the complaint the issues presented have been addressed as follow,

the customer purchased refrigerator and installation service, our website clearly indicate that installation service may not completed at time of delivery,it also indicate the installation may be cancelled if the service is not available at the customer’s location, which is the case here .however, our customer service department were able to find local installer (information below ):

The installation was completed on 10/**/2014 we have refunded the customer for the service.

Kindly ,update your record .

Review: I placed an order from them (for a dishwasher) on Aug [redacted], 2013. I pointedly remember selecting "white glove" delivery service which means the dishwasher is delivered to my kitchen. In my order confirmation, I never received any communication about the kind of delivery I had, so I assumed the white glove service was there. On August [redacted], I received an email clearly stating that if I wrote a review for the company on an independent website, I would be upgraded to expedited delivery. No additional requirements, no strings attached. The review asked questions I did not feel comfortable rating (for example, how I liked the return process or how I liked the delivery). I left these questions blank because I could not have an opinion on them as they did not happen yet. The next day I got a call from the company. I found out the expedited delivery was in fact a bribe for a "good review". They contradicted their original email and said I needed to rate them a 4 star or higher not merely write a review. I complained that I did not want to lie and said I would be happy to rate them AFTER I had the dishwasher. They agreed with me and agreed to give me the expedited delivery (which would be 3-7 business days from Aug [redacted]) plus a 10 yr warranty. Aug [redacted], after the expedited delivery window expired, I got a call that my dishwasher was scheduled to be delivered the [redacted]. I found out from the independent delivery company that I was not listed to have white glove delivery. I called customer service to ask about this and found out I did not have the white glove delivery nor the 10 yr warranty as promised either. Bottom line: they agreed to give me white glove delivery, expedited delivery, and a 10 yr warranty and I did not receive any of those. This company has broken their contract.Desired Settlement: I want a full refund of my purchase price. They can have the dishwasher back (I can refuse it at delivery). Since they have broken and nullified the contract, I will not pay any fees, shipping, or restocking associated with their failure to uphold their end of the agreement. Note: if the dishwasher arrives damaged, I will also refuse delivery and expect a full refund of my price with no additional fees or restocking charged.

Business

Response:

Upon reviewing the complaint ,our records indicate that this matter has been resolved as follow:

the Dishwasher has been delivered , the extended 10yr warranty will mail out under order # [redacted], [redacted]

should receive the paper work in 7-10 days so she can mail it out at her convince.

We do apologize to our customer for his level of dissatisfaction progressing to this point.

Please consider our efforts in resolving this matter and close the case for satisfaction.

[redacted].

Customer Service

AppliancesConnection

Customer Service

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AppliancesConnection.com has been resolved.

The company worked with me to resolve this situation to my satisfaction.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Worst buying experience EVER! They delivered a frig and stove that was damaged (I think it was shipped that way because there was no damage to the boxes or wrapping) and they gave me the runaround for over a month. The shipping company told me that I could not refuse the items, and to instead contact AP. That was on August **, and it is now October **, and nothing came of it. I had to file a claim with PP and it is still pending. Meanwhile, I can't rent my apartment, and I had to order appliances with another company. These people are scammers, and they should be in jail!

Review: I placed an order ([redacted]) on September [redacted] for large appliances. The customer service agent ([redacted]) confirmed that all products were in stock and would ship within 2 business days. I received an email confirmation on September [redacted] confirming that my order would ship within 24-48 hours. I'm building a home so it was essential that I receive them in a timely manner. I paid for expedited shipping so that the order would arrive within 4-6 business days. On September [redacted], I contacted them for a tracking number. I found out on September [redacted] that the order had not shipped. I told them to cancel my order on September [redacted]. A customer service agent reached out to me on September [redacted] telling me that they could finally ship my order. I responded on September [redacted] stating that I needed to remove a refrigerator and that I needed it to ship today. They promised to follow up with a tracking #, but I never did receive it. They then told me it could ship on September [redacted] - which is too late for the goods to arrive in time.Desired Settlement: First, I want them to apologize for lying to me. I'd also request a check for the difference ($540) I had to pay purchasing the appliances locally, last-minute. If they had just told me the products weren't in stock upfront, I would have had time to place an order somewhere else.

Business

Response:

Firstly ,we would like to express our sincere apologizes for any inconvenience this may have caused ,upon reviewing the complaint , the issues presented have been addresses as follow :

Ms. Barton , submitted an online order on 09/**/13, NOT as she stated on 09/**/13 , the items ordered were listed on the website as “Available” NOT “ In-Stock”.

we defined the terms :

In Stock:

If an item is currently in stock in our warehouse, it will be marked with the words "In-Stock". These products will ship once your order is processed (usually within 24 hours).

Available:

Items that are currently in-transit to our warehouse, are currently in-stock at a drop-ship vendor’s, or manufacturer's warehouse will be marked as "Available". These products will ship once your order is processed (usually within 24-48 business hours). For any exceptions to this timeframe, an ETA (Estimated Time of Arrival) for your order will be emailed with accurate shipping dates in order to ensure that you are always updated and informed as to when your order will arrive at its final destination.

we understand this doesn’t help the customer , had she called or emailed prior to place the order we had clarify that the items are NOT available for immediate shipping .

kindly consider our effort and close the case for satisfaction.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: We purchased a brand new refrigerator from this company on 6/*, it finally arrived on 7/*, the shipping company dropped it off completely sealed and left, they didn't give us option to open it, just drop and leave, we opened up the fridge and there is 3 dents,cracked, sealant pouring out of the ridges. We contacted appliance connection and made a compliant, they said we signed something that we inspected it, we inspected the box, we didn't sign any other paperwork, as we have a copy of it here. They offered 40.00 and not a penny more. We had [redacted] here and they said that appliance connection should take care of it, because the doors are 400.00 each, I explained that to this company and they said we had to pay for the shipping back for a full refund, which is completely crazy, we paid for a brand new product and receive a scratch and dent special. Hello [redacted], Thank you for contacting AppliancesConnection.com Support Team. We are no here to argue with you. We have sent you numerous emailes indiacting to inspect the unit upon arrival, if there is any damages please refuse delivery. ATTCHED TO THIS TICKET IS A COPY OF THE PROOF OF DELIVERY INDICATING THAT YOU HAVE INSPECTED THE UNIT AND THE UNIT WAS IN A PERFECT CONDTION WHEN YOU SIGNED FOR IT. We can give you only 2 options: 1. Courtesy credit for the amount of $40 and not a penny more. 2. You could ship the unit back to us under RA # [redacted], Address, APPLIANCESCONNECTION [redacted] for a FULL REFUND. Once again, we are not here to argue with you. you have signed that you have received the unit in Perfect condition, I feel this is bad business practice and needs to be handled, we shouldn't pay for something new and get a dented product. Thank you, Customer ServiceDesired Settlement: We would like a refund of 400.00 to replace the doors as [redacted] said it would cost for something not in warranty.

Consumer

Response:

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I am waiting on a 100.00 refund that I have not received as of yet, I was told I would have it in 7-10 days, but that has happened as of yet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon reviewing the complaint our records indicate that this matter has been resolved , we have came into an agreement to credit [redacted] $100.00 due to the dent in the refrigerator door .

the credit has been processed on 08/**/13 , kindly update your records and close the case for satisfaction .

My husband and I are extremely pleased with our purchase from Appliancesconnection. We bought KItchenaid Single Wall Oven (KOSE500ESS), Kitchenaid French Door Refrigerator (KFXS25RYMS), Kitchenaid 30" Built-In Convection Microwave (KBHS109BSS), Kitchenaid Electric Cooktop with 5 Radiant Elements (KECC667BBL), Kirchenaid Architect II dishwasher (KDTE204DSS) to accompany our kitchen remodel. We love our new Kitchenaid appliances!! The convection microwave is great!!. It came with wonderful accessories and we have been having fun cooking different things such as steaming vegetables with the steam feature. The convection oven is amazing and cooks everything evenly, I also have to option of cooking without the convection setting. The refrigerator is a definite improvement from our previous frig. There is so much more space!! And the water tasted delicious!! The dishwasher works wonderfully as well, you cannot even hear when it's on. The cooktop is awesome!! We installed it in our island and it truly is a work of art. We were fortunate to purchase all of these Kitchenaid appliances from Appliancesconnection at a fraction of the price at local retailers. Seriously, discounted price, no shipping charge, and no tax the deal was amazing. The appliances all arrived in a timely manner and perfect condition. I have to say we were impressed. We will definitely be using Appliancesconnection in the future.

Review: We placed an order for a washer and dryer on 07/**/2014. Received 08/**/2014. After we received it we were to inspect the units for shipping damage. Shipping boxes and plastic bags were removed. We verified there were no shipping damages. After a couple of days we removed the manufacturing adhesives and on the washer found a large bubble on the control panel and upon removing the energy guide sticker there was a large stain inside the paint. I contacted them via the phone a couple of times and they asked for me to use their online ticket process. So we have gone through the process online by adhering to their requests to attempt to clean the stain off. We informed them that the stain is internal to the paint and asked them to replace the unit. They said that this was going to be a manufacturing problem from ** and that ** was to send someone out. About 3 weeks ago a technician from Apple Appliance Service came to see the unit. I have tried to contact Appliances connection and they simply said they have not heard from **. I asked them to just switch out our unused washer since I did ask for them to do so within the first 30 days and they want to charge us $200 to pick it up. Even though from the beginning and within the 30 day full return policy we informed them of the defects.Desired Settlement: We needed to have a new washer and dryer several weeks ago. We would like for them to resolve this issue today, switch out and send us a New Washer without any defects, mechanic or otherwise. Its been several weeks without a resolution. If they cannot replace the unit within a few days then we need them to come pick up their washer and for us to get a full refund. And for us to get a credit of 15% either way for having to go through this ordeal. Thank you.

Business

Response:

Upon reviewing the complaint, the issues presented have been resolved we have shipped new washer and the defective washer has been picked up on the same day 10/**/2014.

Once the defective unit arrived back, we will credit the customer accordingly.

Kindly, update your record and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Credit back has not been received.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately , we can't credit $100.00 but we will issue refund for the interest amount charged of #24.85 .Kindly , update your record and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once it hits the credit card

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a BOSH SHE68T55UC dishwasher from them. Order #[redacted]

My wife received an item and visual inspection didn`t show any damage. After I came home and completely unwrapped an item and tried to open door all the way. I was not able to do it as I found it frame was damage. Look like frame is bent a little on the bottom left side and prevent door to be fully opened and also there is a small curve inside and outside. This could not be visible so my wife signed off a Proof Of Delivery document.

So they refused to do anything as they say of they policy say must inspect all. But it was already damage and they hide it before shipping it. plus there was a sign of light usage. some small stains on the walls and other .. I submitted exchange ticket and provided pictures, but they refused to exchange saying it was our fault..Desired Settlement: full exchange. We need a working undamaged product without any additional cost

Business

Response:

Upon reviewing the complaint the issues presented have been addressed and resolved.

The customer was able to fix the dishwasher for $50.00, we had credited his account the same.

Customer (July *, 2014, 9:49 PM):

Hello [redacted]

We agree for the refund of $50 to settle this so that you can have the item repaired locally please lift the dispute as we cannot issue a credit to your account if there is a dispute pending. Thank you for also closing the Revdex.com complaint.

Thank you,

Customer Service

Kindly , update your record and close the complaint as resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered two appliances from this company in May. Their website did not indicate that they did not have the items in stock. I was later contacted with an estimated delivery date, and this occurred multiple times; bottom line is that I did not receive the products until more than three months after the purchase, and they blamed the manufacturer. Once I received the appliances on September **, neither was in working condition. I contacted customer service who arranged for Manufacturer's repair service for one - a dishwasher. The other (a microwave) was missing parts and I was told they would ship me the missing parts. The repairman indicated the dishwasher was not repairable, and I again contacted Appliances Connection's Customer Service and they told me the manufacturer would replace the appliance as it was under warranty. They instructed me to call the manufacturer - [redacted], who indicated Appliances Connection is not in their exchange program despite what customer service told me. After missing three days from work for delivery and repair, I still have two inoperable appliances and no resolution.Desired Settlement: I would like a refund to my credit card for the purchase amount and the junk appliances hauled away so that I may purchase again from a reputable local appliance retailer.

Consumer

Response:

At this time, I have been contacted directly by Appliances Connection regarding complaint ID [redacted], however my complaint has NOT been resolved because: they said they would send me the two missing parts for the microwave, which they failed to do. I incurred another $71.00 ordering them myself from the manufacturer. Regarding the other appliance, The manufacturer has offered to reimburse me for the base cost of the dishwasher because Appliances Connection is not an authorized dealer, (contradicting what I was told when purchasing the appliances). So five months later, I still do not have working appliances or a resolution from Appliances Connection, but I may get half of my money back from the generous manufacturer.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

upon reviewing the complaint our records indicate we have requested the manufacturer to enroll the customer in the "Buy-Back" program where they reimbursed him for the defective dishwasher as we are NOT enrolled in the exchange program , as for the microwave we have ordered the parts but the customer didn't wait on the parts ordered , according to his statement that he purchased the parts from local store and cost him $71.00 , we are willing to cover the cost of the parts, we asking the customer to update the review he had post indicating our effort to resolve the issue .

we do apologize for any inconvenience this matter may have caused .

Review: I ordered a fireplace from this company's website on February **, 2014. On March [redacted] I called to cancel the order as we had not received any shipping information and had a home improvement project falling behind schedule. I was initially told that the product had shipped despite not receiving a shipping confirmation. Later in the same conversation I was told the product was loaded on the truck but had not left the warehouse so the shipping confirmation had not been sent. Their website clearly states that you can receive a full refund prior to shipment. I was told I could not cancel the order because it was on the truck and I would receive it in 7 - 10 business days. I have this conversation taped.

On March [redacted] I called the shipping company, JB Hunt, who confirmed that they had not received the product for shipment and stated that in their opinion we should be able to cancel our order. We called the company and told them again to cancel the order. The customer service agent first offered a free 10 year warranty, then agreed to cancel the order when we declined, but told us they could not send a confirmation of this because it was being drop shipped and the manufacturer would have to confirm this. Later I received a phone call from [redacted] offering a $100 discount if we did not cancel the order. Again I told him I did not want the order and did not trust his company and simply wanted my purchase cancelled and payment refunded. We also communicated this via their online ticketing system. The company has yet to confirm cancellation of the order or a payment refund.Desired Settlement: Full refund to our Visa account on March **, 2014.

Business

Response:

Our records indicate the issues presented have been resolved, the order has been cancelled and full refund issued.

We do apologize for any inconvenience this may have caused.

I placed an order for a Stove, Fridge & dishwasher through Appliances Connection (AC) as a gift to my parents who were remodeling their kitchen. I also opted for the white glove delivery. Buyer beware... don't waste your money, the delivery people will take it up a flight of stairs for no extra charge. I placed my order on May **. As of that date the fridge & stove were in stock & the dishwasher would be available on May **. On May [redacted] I received an update via email stating that the availability date of the dishwasher had been pushed out to May **. I had the option to split the order & get the items that were currently available delivered right away. On May ** I requested my order to be split. On May ** I also received a phone call from [redacted], my sales rep at AC stating that the dishwasher was actually discontinued & it would never be available. Ok, fine. Since these items were a gift, I told [redacted] to scratch the dishwasher & get the stove & fridge delivered to my parent’s stat. I would ask my parents to select another dishwasher or see if I could locate the discontinued one elsewhere. He did as I asked & on May ** I received a confirmation that my order had been processed & sent to the warehouse.

On May ** I received an email that the items had been picked up by the shipping company. Then there was silence for a couple days before I received notification via an automated phone call that my items would be delivered on June *. Great, my parents would have some appliance soon! My mom was ecstatic. On June * around 7:51am I received a phone call from the delivery company stating that my items did not make it on the truck & the delivery would be rescheduled.

If I were to reschedule my delivery of these items I would have been charged $75.

Ok fine, stuff happens. I was told I would receive a new delivery date soon. I did, & I was told that my items would be delivered on June *. On June * around 2pm I received a phone call from the driver stating that his truck had broken down. My items would not be delivered yet again.

If this had been me rescheduling the delivery, I would be charged $150 now as this was the 2nd reschedule.

I called on June ** after trying to use the tracking service unsuccessfully to find out when my items would be delivered. Every time I called AC I was on hold with them for 15-60 minutes. I was told that it would definitely be delivered on June **. On June **, I called back to confirm the June ** delivery as I did not see updated tracking info & I had not received an automated phone call yet. I was told it would be delivered either June ** or June **.

If this had been me, I would be at $225 in rescheduled delivery fee charges.

I asked AC about this & the possibility of providing me a discount equal to these charges & was told NO. I was also very upset as the day before I had been guaranteed a delivery on June ** & now it was either June ** or June. I was fed up & requested a cancellation. I was told that I would incur a 15% restocking fee as the items were already with the delivery company. It was now one month after the original order had been placed, my card had been charged nearly $5,000 for high end appliances & yet I had no appliances to show for it. I called my parents & they gracefully stated that I should give them one more chance & wait until Saturday since cancelling the order & then reordering from another vendor would increase the delivery time, especially if the items actually showed up in two days as promised by AC.

I agreed to wait… if they could wait then I could wait. I felt like a terrible daughter feeding them a string of lies that their items would be delivered & then having the items not show up, but alas, in their infinite grace & humility they simply thanked me for the gifts that were coming.

On June ** the delivery truck showed up. However, instead of a fridge & a stove, they only delivered the stove. Apparently the fridge never made it on the truck. ARE YOU KIDDING ME?! On June ** we were graced by the delivery company yet again, this time with the fridge. They unboxed it & took it up the stairs, but they did not remove all of the clear plastic on the fridge. My mom did not notice that the plastic was still on & upon inspecting it & finding no damages she signed the paperwork & thought she finally had two of her appliances, both in perfect condition.

The contractor arrived to install the fridge & noticed the plastic still on. He removed it & revealed a large dent on the bottom door of the stainless steel fridge. By this time I was too aggravated to call AC back & I knew I would be told that the paperwork had been signed so there was nothing they could do. The fridge appears to function fine with the exception of the eyesore dent on the front. Lessons learned: NEVER PURCHASE FROM APPLIANCES CONNECTION; the price difference is not worth the aggravation it will take to actually receive your items.

Here's the short of it:

- Products arrived months after ordering. It took me 6 months to deal with all the paperwork.

- Products on backorder with zero communication on status

- Customer service actually lied to me. They are also bullies and will berate you on the phone. The mob basically.

- Their shipping and restocking fees are ridiculous. Check the fine print.

- Lost $600 by shopping with them. They sent the wrong product and would not take it back unless I shipped it myself. I had to do that to get back at least a portion of what I paid for the unit.

SO! Don't be lured by low prices and free shipping. If anything goes wrong with you order you will be absolutely screwed. Not worth the risk.

P.S. You'll notice that all the positive reviews are fake and duplicated on all the review sites. They must have an army of people writing those things.

Review: We order a refrigerator and microwave from this company. We received no items or communication from them at all for more than 3 weeks. I called them to cancel the orders. The apologized and indicated they would refund the money. Minutes later after I had called to cancel I received an email indicating my items we ready to ship. I called them back to confirm the cancellation and the conversation I just had previously. The woman told me that it was an error and she would look into it. She then proceeded to tell me that she was getting the items to the warehouse that day. I told her I no longer needed them as we had to purchase something else since our order with them never arrived. The following day I get another email indicating the items have been loaded onto a truck and being shipped. I again called and told them not to do this, as we had already purchased other items and was told BY THEM that our items had not shipped. This bgegam a circus of replies from them telling me that now it was too late to cancel becasue they put iton a truck. For the next several days I had to go from one "customer service" supervisor to another. Allof them now claiming they would keep 50% of my order (more than $250) because they had shipping expenses to cover.

We became increasingly frustrated about this unethical behavior. We contacted the Attorney Generals office and was told this company has several complaints against them across the start and that it was possible criminal charges could eventually be filed against them.

I contacted them one last time, and was put through to the [redacted] and 48 minutes of being on hold. The [redacted] "[redacted]" was a very poor representation of any company that deals with the public, talking like thug, boarderline threatening me on the phone. I told him I had enough and would just file with the AG's office. He then agreed to provide me a FULL refund 100% if I agreed not to file a complaint and not to do business with him. I agreed and never received the refund.

I disputed with my CC company and now Appliances Connection is fighting with my back NOT to reverse charges.

To date I have not received a penny back.

This company operates with criminal intentions as far as I am concerned. This is a way to get credit card information, not ship a product and then hold a policy over the consumer to keep 50% of money.Desired Settlement: FULL REFUND TO MY CREDIT CARD

Business

Response:

Our records indicate the customer called us to cancel the order when the order was already loaded to the truck and was unable to pull the items out of the trailer , we have tried to stop the order but it was already handed to the shipping company , our records indicate $300.04 has been refunded , the shipping company charged us $165.00 each way .I'm including an excerpt of our return policy :?When a Fee will be Deducted From Your ReturnIf you choose to have AppliancesConnection.com pick up and return the item(s), you will receive a refund less $0.75 per pound return shipping fee.If you refuse delivery for any other reason besides a damaged product, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.If you refuse the entire shipment if only a part is damaged, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee for the non-damaged merchandise.Items that are returned to us because the address was invalid and could not be delivered will receive a refund less outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.If your order included a package discount, the discount will be void and you will not be credited for the total amount of the discount.If an item is returned in a condition other than new.If parts or accessories are missing from the original packaging.We do apologize for any inconvenience this may have caused .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The item was NOT shipped and this was confirmed by their agent as I canned to find out why over a month later we had not received anything. She indicated it had fallen throuhg the cracks. I told her to forget it and cancel the other. She called AFTER I had cancelled to tell me she found th eorder and was having it taken to the shipping area. I again asked her why she would do that when we cancelled the otrder. I called back the next day to confirm and was given a run around, to speak to several people and nobody seemed to know what was going on. Then I was told it was now in shipping area. I repeated the situation and re-affirmed the need to cancel becasue it was now more than a month since the order and we had already purchased items due to their no-show of products.After hours of frustration they put the "[redacted]" on the phone. He finally agreed to refund IN FULL not partial, in exchage for me not filing a complaint with the Attorney Generals office. I agreed and he said he would refund. The next day I saw his partial refund come through. I have been trying to reach him since, and he has suddenly disappeared. We have never received the items, no refund, and have had to purchase additional items.The Attorney Generals office has multiple complaints against the [redacted] himself and this company. We are still seeking to be refunded for the full charge and have received nothing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The items was never shipped, nor received. This retailer is a crook. I challenge them to produce proof of receipt for the fridge or microwave. Any retailer who indicates they shipped an online order 6 weeks after someone orders, no communication at all during this time of NO SHIPMENTS. They had no idea it had not even been shipped until I called to cancel. They now claim magically they shipped it the day after I called? They clearly are trying not to lose any revenue they determined they would lose from not shipping the items.Criminal charges are being pursued with the Atty Generals office due to the volume of scam claims filed against this company. Contact you local Atty generals office to get updates of claims filed against this company. Most people would not pursue these types of claims because of the time involved. This happened to a business that has an [redacted] who does not want us to let this type of behavior continue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The shipping company [redacted] will confirm the order was shipped and here the tracking # #[redacted] .

Review: China hutch sent as gift arrived damaged, I refused delivery. Contacted store, let them know why I was returning it. I assumed it was going back to the store to be exchanged. Was contacted by an [redacted], saying it could be repaired quickly. Against my gut feeling I allowed them to bring this cabinet back. I understood that it was being repaired and would be back in no time. When it arrived it was still damaged. I keep being told that someone will come to repair it only to learn today, (it's been a month now) I would have to pay for the repairs and they would credit my account. I did not purchase this product so I am not the one who will be reimbursed. I have explained this in several conversations am beginning to feel as if I am getting the runaround. Especially telling me my phone number is not working yet he called me. At this point I no longer wish for them to come fix it. I do not want to be bothered by these people any longer.Desired Settlement: A reasonable outcome would be for them to refund me a reasonable portion (at least $200) of the price and I will find someone else to fix it in a timely manner.

Business

Response:

can the customer provide the order so we can address the issue properly .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is regards to complaint filed against Appliances Connection for order #[redacted]. China hutch delivered was damaged so I refused delivery.

I thought it was returned to them for exchange but it was not the case. Same hutch was brought back with promise of sending 'furniture doctor' to make repairs and giving me a check because of damage.

Now I'm being told my phone number does not work and that I have to pay to have it repaired and Appliances Connection will reimburse me. Considering the length of time it has taken to this point, I do not see them reimbursing me at all. All I ask is for a refund of $200 (two hundred) so I can have it repaired and have no further dealings with this company.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon reviewing the complaint our records indicate the matter has been resolved we hired Furniture Medic (info below ) to repair the china we have provided the tech our credit card number to pay for the repair :[redacted]

[redacted] we have called the customer today and left voice message to make sure all issues have been taking care of .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] My mom, [redacted], is currently in the hospital and is no longer willing to fight with this company over something that should have been taken care of iMMEDIATELY. It's a shame she was taken advantage of because she gave this company the benefit of doubt. We are going into 3 months now? Not very businesslike way to do business. Thanks for trying to help her get this resolved. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased and paid for professional installation on 3 new appliances from Appliance Connection on September **, 2014. I purchased a new microwave, a new gas range, and a new dishwasher. The appliances were delivered properly on October [redacted]. But the installations failed on all 3 appliances, rendering all 3 of the new appliances inoperable. Multiple calls and web requests have been made to Appliance Connection to resolve the issue, but no progress has been made. I continue to get the run-around from them, all the while my family is left with non-functioning appliances. We have 2 small children including a 1-month year old child and we desperately need the dishwasher to clean bottles correctly and sanitize them. Appliance Connection refuses to get someone out to repair these failed installations.

The guys that showed up were nice, but they had absolutely no idea what they were doing. These guys were movers, not plumbers or installation professionals. There were here over 4.5 hours on Saturday and they basically just gave up on these installations and said that they had to go and left. Here are the installation problems with all 3 appliances:

1.) Dishwasher: They had zero plumbing knowledge. The dishwasher is NOT receiving any water. When you run a cycle the dishwasher is bone dry. I am 100% certain that the water line works because the previous dishwasher was working just fine. And all the taps are open too. The problem here is that they screwed up installing the dishwasher to the water line. We need a plumber or a real dishwasher installation professional to re-install the dishwasher to the water line. This is the highest priority of the 3 issues listed here.

2.) Range: The installers claimed that the range was missing the front right "foot". But I wouldn`t be surprised if what really happened was that the installers broke it when unloading it from the truck, and they threw it away. I wouldn`t we surprised if they are just blaming in on GE not putting it in the box. As a result, the range is badly un-leveled and wobbles because it is missing this front right foot. We need to order a new front right "foot" for this range. The range itself works fine, it just needs this "missing" foot. This was noted on the sheet I signed for them.

3.) Microwave: There was an existing vent that the previous microwave was correctly venting through. The installers did not properly install the microwave to use this vent. Instead the microwave is venting its air out the top front of the microwave, right over the top of our white cabinets. This is going to badly discolor and damage the cabinets if I run this fan. It will cover these white cabinets with soot, oil, and grime over time. This is completely unacceptable. The microwave needs to properly use the EXISTING VENT. We need someone to take a look at this too and re-install this item.

Invoice Number: [redacted] Order Number: [redacted]

DropShip Number: [redacted]

Order Date: 09/**/2014

Sales Person: [redacted] (Phone Ext: [redacted])

Support Person: [redacted] (Phone Ext: [redacted])Desired Settlement: I just want functional appliances as promised. I want the these installation services, which I paid for, correctly completed. Otherwise, I want a full refund of all the additional installation services paid for.

Business

Response:

our records indicate a refund in the amount of $78.00 has been issued due to the incorrect installation, as the customer had to hire local plumber to fix the dishwasher installation , we have also ordered the foot for the stove , once the part arrived we will arrange for the tech to install the parts .

we do acknowledge the customer's concern and working to resolve the pending issues .

we do apologize for any inconvenience this matter may have caused.

Review: I called the company on Black Friday to find out about an oven called the Smeg Opera. The listed price is $3800. I asked if they were offering any Black Friday specials and they said, yes, we will give you the oven for $3500.

Having settled that price, I also decided to purchase a Frigidaire dishwasher for $479.

The dishwasher came completely damaged by the shipper. I called and requested to return the dishwasher for 100% money back. I was told it would be no problem.

However, after processing my return, I only received $379. When I inquired about this, they said it was because I received the dishwasher at a discounted price when they took $300 off my order on Black Friday. Not only does that not make sense mathematically, but it was also false, because I would have received $300 off whether I purchased the dishwasher or not. The discount was agreed upon the oven, exclusive of the dishwasher.Desired Settlement: I want the missing $100 retuned by check or credited to my account.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

We have notified our billing department to issue a credit in the amount of $100.00.

The refund will post into the customer’s account in 5-10 days.

Kindly , update your record and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,