Appliances Connection

Review: On July *, 2013, we placed an order on-line with ApplianceConnection.com for nine (9) sinks because their site said it was in stock, and the price was very good. We also needed delivery by July **, 2013 which was told to them. The total charges were $3,046.77, and it was billed to the company Master Card ending in [redacted] (Order #[redacted]). On July *, I received a confirmation for seven (7) sinks, and was told the other were on back order. At that time, I located another vendor who had the two (2) we needed, and cancelled the two on back order with ApplicanceConnection.com. speaking to [redacted] July *, 2013. The total charges were then reduced to $2,378.77 - Invoice #[redacted] and it was to ship in 24 - 48 hours. On July *, an email was received that there was a problem with the credit card which turned out that they had on digit missing. On July *, 2013 @ 10:41 AM, an email came in from ApplianceConnection.com was read as follows: "We are currently waiting for the products that you have ordered to arrive to our warehouse from the vendor/manufacturer (after I was told it was in stock when ordered). The estimated shipping date for your order from our warehouse is on August *, 2013. We will keep you posted on any status changes and updates on your order. Please note, your account will not be charged until our products ship, in some cases your account will be authorized and charged so we can reserve the merchandise for you." Upon receipt of the above email, I immediately cancelled the order, both by phone and email on July *, 2013 @ 11:11 AM,, and received confirmation ticket #[redacted] at 12:50 PM. On July **, 2013 I received an email that the order was shipped @ 1:08 PM (from North Jersey), and I replied at 12:38 PM that the order had been cancelled. I also followed up with a phone call (spoke to [redacted]) who instructed me to refuse delivery, and that would make things easier for the credit to be refunded. As of today, August **, the Master Card still reflects the full charges of $2,378.77. I phoned and asked for a Manager, and [redacted] was put on the phone. He told me that I placed the order, and it was delivered on time. I reminded him of all the emails from telling me the nine sinks were in stock to only seven, and then not in stock and delivery would no be until August * (approximately) when we needed them by July **. Then he told me that we are also responsible for a restocking fee, some other fees, and refused to issue credit. I have also contacted Master Card to dispute any charges from ApplicanceConnection.com. This company is not credible at all, from claiming the merchandise was in stock and receiving delivery from 24 - 48 hours, to shipping after the order was cancelled, and then billing the full amount and claiming they are due a restocking fee when cancellation was made prior to 48 hours.Desired Settlement: 100% refund of $2,378.77 and no re-stocking fee, or any other fee they claim because they made the mistake and false claims

Business

Response:

Upon further review of the complaint , the issues presented have been address as follow:

the customer placed an order for 7 sinks and requested the order to be delivered on or before July [redacted] ,2013.

per FedEx tracking # [redacted], the shipment was scheduled to be delivered on July **,2013 .

since the customer refused the order a refund has been issued according to the store policy , On 08/**,2013 a refund in the amount of $1990.89 has been processed.

We do apologize to our customer for his level of dissatisfaction progressing to this point.

Kindly consider our efforts in resolving this matter and close the case for satisfaction.

[redacted].

Customer Service

AppliancesConnection

Customer Service

Telephone: ###-###-####

Fax: ###-###-####

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

10/**/13

The order was refused and cancelled after it’s being shipped; refund issued less shipping and restocking fee.

Customer requested delivery on 07/**/13; the order was scheduled for delivery in 07/**/13.

Our position is unchanged.

Review: I purchased an entire appliance suite from this merchant, a refrigerator, stove, microwave and dishwasher. The units were delivered in a timely manner but were extremely damaged. The fridge has creases on both sides, the top control panel is dented and back leg to the stove is completed smashed, the underside of the microwave is crushed and the dishwasher is missing part. I've contacted this merchant more times than I can count a few via phone but most through their online portal so I had record of our communication. I tried resolving with the merchant and all they said they would do is send a repair person out which I declined since I didn't pay for scratch and dent units, then they said if I paid for them again they'd send new ones which I can't believe they suggested and said they won't refund my money since I'm still in possession of the units which I don't want they just won't come get them. Finally at the merchants recommendation I agreed to pay half of the return shipping costs just to put an end to this terrible situation, they said they'd come and pick up the units last week which never happened and now when I contact them they answer any questions except providing a date when the merchandise will be picked up. This was their idea and now they won't even come get the stuff. I'm at a loss and have no other ideas on how to bring this to a resolution so I'm hoping you can help or at the very worst others will read this and STAY AWAY. They're not ever arguing that I damaged the units which they know they can't since I paid extra to have them delivered into my house, they have their money and are just giving me the run around just like they've done to so many others. The sadist part is I will probably never order from a small online retailer again as they have completely ruined this experience and I'm sure there are a lot of good, honest, reliable small companies out there.Desired Settlement: I just want the appliance out of my house and the merchant to do as they said they will, I already agreed to pay half the return shipping at their request and I'm just not sure what else I can do. I'd pay to send them back myself but after seeing how crooked this merchant is they'd probably say I damaged them more and not refund my money.

Business

Response:

Upon reviewing the complaint, our records indicate we have reached out to the customer regarding the pending issues. We have reached an agreement to pick up all the appliances and issue the credit upon receipt of a signed letter of agreement from the customer they would close the dispute and update their negative reviews they have posted against our website. We are currently waiting pick up of appliances from the customer's home. Once the appliances reach our warehouse, we will proceed with the credit as agreed. Kindly update your record and close the case.

Review: Ordered a dish washer from merchant (internet sale). I received the dish washer and I signed for the delivery. Less than 24 hours after receipt, I discovered that the dish washer is defective, for example a part *inside* the dish washer is broken. The damage is probably due to damage during shipping, but I have no way to know that of course. Merchant is not willing to give me my money back, but claims that I need to arrange and pay for the return shipping. I want a full refund and I am not willing to pay for shipping for a product that is defective. I have tried to arrange for the merchant to take back the product, but they refuse to arrange return and insist that I pay for shipping.

In my opinion, you cannot sell via internet, send me a defective product, and refuse to take it back.Desired Settlement: I am not willing to pay for shipping, but want a full refund

Consumer

Response:

At this time, I have been contacted directly by Appliances Connection regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They have told me that they will take back the dishwasher, but they have still not arranged for pickup. I will not pay for shipping.I want Appliances Connection to take back the dishwasher at no cost to me, so arrange for and pay for the return shipping.

Sincerely,

Business

Response:

Upon reviewing the complaint the issues presented have been addressed as follow :The customer received the dishwasher ordered on 12/**/2014, the paper work we received from the shipping company indicated that the customer has opened/inspected and signed for the dishwasher free and clear ,when the customer called us to notify us of the damage we apologized about the inconvenience and immediately opened a ticket to gather the information needed for the damaged claim ,our records indicate we have ordered replacement for the damage parts , the parts have been shipped via UPS tracking # [redacted] and delivered on 01/**/2015 .Kindly , update you records and close the case .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is immaterial that I signed for the receipt of the goods. The package looked fine on the outside and at a first inspection; the damage *inside* the unit was discovered a few hours after receipt, when I was preparing installation. All within 24 hours.The item was defective when I received it. I documented this fact, and sent it to merchant, all in less than 24 hours after receipt.I want a full refund including all shipping costs. I am not willing to pay return shipping for a defective item.

Sincerely,[redacted]

Business

Response:

the last response from the customer stated its immaterial to sign for the goods ,we ship the merchandise fully insured we have emailed the customer 7 times prior to delivery stressing the fact of inspecting the product at the time of delivery , signing the product free and clear limit our ability to file for damage claim . however , in order to maintain customer satisfaction we are willing to credit the customer in FULL once the item is returned , we have processed and emailed the customer RMA (return authorization number ) to return the item for FULL refund ..

Review: On March [redacted] 2014 I purchased a Bosch dishwasher from Appliances Connection. It took 30 days from order to receive the dishwasher. Once received, I realized that they had shipped the wrong model. After multiple calls with their customer service and multiple lies told to me by their customer service, I requested my money back. They said "ship the wrong unit back to us and we will credit your account". I did just that. On June [redacted] 2014 the shipping company picked up the wrong unit and delivered it back to Appliances Connection. I have made multiple calls to find out the status of my credit and have been lied to every time. It is now July [redacted] and I have still not received a credit from them.Desired Settlement: I want $799.00 credited to my AMEX.

Business

Response:

Our records indicate we have arranged for pickup of the wrong dishwasher not as the customer stated that he shipped it back, as of today we have issued full refund to the customer’s account.

Kindly , update your records and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Sir/Madam,

I purchased a refrigerator, a Gas range and a dish washer online from Appliances Connection website. When they delivered above three items, noticed that there is a dent on the left side of the refrigerator and also on the front two doors. I informed [redacted] from Appliances Connection regarding the dents on the refrigerator. He advised me to put the same on delivery sign off sheet. Later he opened a ticket and we have been communicating through this ticket. I advised Appliance Connection to replace the damaged refrigerator with a new one. They negotiated with me by agreeing to refund $420 for the dent on the side and replace front two doors with new doors.

I made several calls regarding the refund, they are not responding to my calls. Please continue to hold the amount until they refund me the agreed amount ($420).Desired Settlement: I should get $420 refund for the damage on the left side of the refrigerator as agrgreed.

Business

Response:

Upon reviewing the complaint , our records indicate this matter has been resolved the disputed amount has been credited to the customer's credit card on 03/**/14.

we do apologize for any inconvenience this may have caused, kindly update your record and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dear Sir/Madam,

They are misleading with that information. I checked with my bank several times after that and nothing was deposited to my account from Appliance Connections. You may check with Chase customer service at ###-###-####. Or please let me know how can I present this to you.

Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

the amount has been debited our our bank account on 04/**/2014 , please call your bank to check the status of the credit ..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company has told us at least 5 times that our items have shipped. Every time I call they give me a different excuse as to why they haven't shipped. It has been over a month and we STILL haven't received anything yet. They refuse to refund our money without charging us extra fees. We are tired of being lied to.Desired Settlement: If we don't get what we ordered this week then we want a full refund and an apology. This is a very disorganized and dishonest business.

Business

Response:

According to our records this order has been cancelled and full refund has been issued NOT a penny less.

We do apologize for any inconvenience this may have caused, kindly update your records and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Lawsuit waiting to happen!!! Canceled my order without telling me a month after we placed the order. Lied and said we threatened to call the credit card company after they saw we made a complaint with the Revdex.com. Gave us a full refund after calling them on multiple lies. VERY rude and dishonest people. Case closed and letting everyone we know what kind of business this is.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased electric cooktop(Model #[redacted]) on Feb **, 2014 and paid full amount of the order . But as of today, March **, 2014, I found that they did not ship out the product to me and told me lies whenever I asked delivery situation. I have all records what they cheated me all the time without shipping the product to me.

I strongly requested to ship it to me by express way like Fedex express by their expense instead of trucking, to get it by March **, 2014 at the latest.

Their customer service was terrible and real bad to me, and they told me lies every time about the shipping schedule.

They promised me to send it express way so I can receive it by end of this week(March [redacted]), but I don't believe that they will send by express way because I knew they are insincere and irresponsible to their customer like me.Desired Settlement: IMMEDIATE EXPRESS DELIVERY TO ME BY THEIR EXPENSE TO RECEIVE IT BY MARCH **, 2014

OTHERWISE I WILL CLAIM COMPENSATION OF MY LOSS CAUSED BY DELAY OF DELIVERY.

Business

Response:

Upon reviewing the complaint, the issues presented have been addressed and resolved the cooktop ordered has been delivered on 03/**/14.

The customer live in rural area resulted an unexpected delay in delivering the order.

We do apologize to our customer for the delay and any inconvenience this matter may have caused.

Review: The short version of a very, very long story is that I bought an ice maker from Appliances Connection in October 2011. [redacted], the manufacturer, then determined it was a lemon and decided not to have it repaired, and (finally) authorized me to send it back to AC. I did so, and after receiving a check Appliances Connection subsequently stopped payment on, etc. etc. etc., I finally received a refund from AC through Paypal for $749, which is $200 less than what I paid. AC advises they're refunding me only the amount they received from the [redacted], the manufacturer. (This makes no sense, as AC's cost from [redacted] would obviously be less than what I paid AC, as AC would be selling the unit for a profit. This aside, I don't care how much [redacted] issued AC. I didn't contract with [redacted], but rather with Appliances Connection. I want the final $200 refunded, along with $28.50 in Paypal fees I will have incurred, in total, if AC chooses to refund the final $200 via Paypal (I'd have preferred a check but AC asked me for Paypal addy the second time, after they stopped payment on the $749 check). I am so tired of wasting time on this after over a year and a half.Desired Settlement: A refund for $228.50.

Business

Response:

Upon reviewing the complaint, the issues presented have been address as follow:

The matter at hand should have been taking care of directly with the manufacturer [redacted] under the manufacturer warranty. According to [redacted] they have offered Mr. [redacted] replacement for the defective unit, but Mr. [redacted] refused their offer and requested refund, [redacted] credited our account for an item that has been used for almost 11 months (please be advised the warranty on the product is only 1 year) we have credited Mr. [redacted] the same amount we received from [redacted] ($749.00).

Please be advised that we are not part of this complaint and Mr. [redacted] should direct his complaint against [redacted].

We do apologize to our customer for his level of dissatisfaction progressing to this point.

Please consider our efforts in resolving this matter and close the case for satisfaction.

Business

Response:

We didn’t keep $200.00 profit from this sale , [redacted] didn’t credited the full amount due to the fact the unit used for 11 months, therefore the credit issued was prorated.

we have nothing else to add , we consider this matter concluded.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The point is, whatever you got from [redacted] as a credit is irrelevant. I was told by AC to return the unit for a full refund. It wasn't used for 11 months; it was hardly used at all as it didn't work, almost from the beginning. I am due an additional credit of $200 from AC. Please advise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a refrigerator from appliancesconnection.com. While going over the details before placing the order I advised we are moving into a new house and won't need the refrigerator until sometime in September as the actual closing date had not been set. The salesperson advised they can hold the refrigerator until we close on our house. I placed the order. The original price was $1999.99 - $20 coupon for orders over $1499. Giving a total of 1979.00. Before the 4th of July, retailers began advertising a lower price. HomeDepot was offereing this refrigerator for $1798.00. I called to see if they would price match. The person advised they would price match HomeDepot, but would have to charge me North Carolina sales tax. So $1798 x .675 NC sales tax gave a total of $1919.36 - $20 coupon gave a total price of $1899.36. They advertise no sales tax collected except NY and I didn't think they were supposed to collect sales tax for out of state buyers as that was something to be handled in state at tax time A couple days later appliancesconnection.com advertised this refrigerator on their website for$1799.00. I called back and asked if they would match their own price and the person advised they would. He spent about 20 minutes on the phone correcting this and advised it had been adjusted in their system to show their sales price of $1799 - $20 coupon. For a total of $1779. He even joked about me calling for two price matches saying he also looks for the best price. Fast forward to September, I was given a closing date and at this point I realized appliancesconnection.com didn't credit my account the difference from $1899.36 - $1779.00. So I put in a dispute with my credit card company. I sent appliancesconnection a message advising of my closing date. I got an email to call [redacted]. I called [redacted] and immediately the person who picked up the phone after I advised my name began cursing me out, threatening me, and was overall very disrespectful and unprofessional. I was like let me talk to your supervisor and he put [redacted] on the phone. At first he advised he was [redacted] and then handed the phone to [redacted] so I was a little confused about that. [redacted] advised he was the supervisor. [redacted] advised me that I would have to remove the dispute from my credit card before they shipped the refrigerator. I advised him of the previous conversation about their price match. He asked me if I had any documentaton of the conversation and I said no, but it should be in their computer system as the sales person advised he was typing it in. [redacted] asked do I remember the sales persons name and my notes had [redacted]. [redacted] advised he was the one I spoke to then. He said for me to call the credit card company and remove the dispute and then type on their web chat that I did that. I called the credit card company and advised them of the way I was treated as a customer by appliancesconnection and they advised not to remove the dispute until I get the merchandise because if I close it I may not be able to reopen it. I typed back on the webchat and advised of what the credit card company advised me and that I would remove the dispute once I received the refrigerator. Next message from appliancesconnection was they cancelled my order. They also advised I would get a credit within 3-5 business days. They only credited my account $1579.00.Desired Settlement: appliancesconnection.com cancelled my order, I did not receive the refrigerator, and I want the difference refunded back to my credit card. $1899.36 - 1579=$320.36

I do have a copy of the webchat where they are stating they advised they are cancelling my order as well as stating they are crediting my account.

Business

Response:

Upon

reviewing the complaint , our records indicate the issue has been resolved ,we

had advised our merchant service the status of the dispute [redacted] had filled

with his credit card company , as we agreed to the dispute and [redacted] received

the full amount charged through his credit card .

since

the customer’s request completed , Kindly close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I just called Citibank at ###-###-####. They advised the only credit they have from appliancesconnection is from August **, 2013 for $1579.00. They advised there is no other credit showing from them. Can appliancesconnection advise when they credited the $320.36?

This is in response to the recent response:

The full amount has been refunded , we advised our merchant service to close the dispute in the card holder favor .

[redacted] can contact his bank to verify , the amount charged had been debited from our account .

Sincerely,

Business

Response:

we have contacted our merchant services and opened investigation to trace the fund pertaining this transaction , the merchant service opened claim # [redacted] , and requested copies of credit card statement ,in order to expedite the process of this issue you can email us copies of your credit card statements from June 2013-October 2013 to [redacted]

Review: I purchased 4 kitchen appliances from Appliances Connection on 6/*/13 – range, dishwasher, over the range microwave and refrigerator. Prior to receiving my appliances, I encountered several shipping problems with the shipping company used by Appliances Connection. I was first contacted and given a delivery date and time during which I would not be home. The shipping company is only in my area 1 day per week, so I had to reschedule delivery for a week later. The following week, on the scheduled date of delivery, I was contacted by the shipping company to inform me that their delivery truck had broken down, and my delivery had to be rescheduled for the following day. The following day at 9 p.m., I received a phone call from the truck driver that they would not be able to make it to my house to deliver the appliances, but could be at our home the next morning. The next morning, my husband was home to receive the delivery, signed for the boxes (which appeared undamaged), but was consequently late to work due to the time during which delivery was rescheduled. The following day, we moved each box into our kitchen to install the appliances. Upon opening the boxes we found that every single appliance was damaged. The microwave and refrigerator were dented on the sides and back of the appliances; however, we are willing to overlook these damages because they could be hidden once installed. Unfortunately, the frame of the dishwasher appears to be bent, and it has a large dent on the front surface. For obvious reasons we didn’t fully remove the dishwasher from the box, but it likely won’t fit into the opening it was created for with the frame being bent. The range was delivered in the worst condition; the entire left side appears to be smashed. The metal rim of the cooktop has a dent that has created a sharp surface that I actually cut my finger on. The faceplate of the range and back panel of the range are smashed and separated to the point that I can look down over the range and see electrical wires on the interior of the appliance. I contacted Appliances Connection regarding the damaged range and dishwasher and requested that they take the appropriate steps to exchange the damaged items. They wanted to see photos of the damage (which I immediately e-mailed to them), but I was told that because my husband (who was NOT the purchaser) signed for the products at the time of delivery, it is assumed that we caused the damages to the products. I was told that they would exchange the products but that I am responsible for shipping. This means that within 10 days of notifying AC of the problem and receiving a “return merchandise authorization”, I have to locate and hire a shipping/trucking company have them come back to my home to pick up the damaged goods to be shipped back to New York (from Florida) . . . this will cost me approximately an additional $600. The other option that was suggested was to have AC send their repair person out to our home to repair the damaged appliances. Both of these options are unacceptable to me and are a display of extremely poor business standards and an extreme lack of customer service. I paid over $4900 to AC for these products and expected that they would be delivered in a timely manner, and that the products received would be undamaged and functional. Appliances Connection seems to think that because my husband signed for the appliances, they are justified in sending boxes full of smashed and dented merchandise, and take no responsibility for the way that their appliances were delivered. Blaming the customer for the damages is beyond unprofessional; with the amount of money paid, 3 weeks of living without working appliances, and a 2 year old and 2 week old baby to feed, the last thing me or my husband would do is purposely damage our appliances. The bottom line is that now that AC has collected our money, they have no interest in helping the customer exchange their product in a fair and acceptable manner, and every issue encountered at this point is someone else’s fault and someone else’s problem.Desired Settlement: Provide a reasonable means for exchanging or returning items that were delivered in damaged/unusable condition.

Business

Response:

We would like to take the opportunity to express our concern and sincere apologies for any inconvenience this matter may have caused .Our records indicate that we have attempted on multiple occasion to resolve the issue Mr. [redacted] is under going . pleasae check below the email we have sent on 07/**/13, in an attempt to resolve the issue .

I am sorry about the trouble you are having with your AppliancesConnection order. As you were aware from the time you placed the order online and the emails follow ups we have sent after placing the order, during processing, and when the order was shipped, we have asked you to please make sure you inspect the unit at the time of delivery. Also, as you can see in the paper work from the trucking company, which you have signed and agreed too, you must open and inspect the unit for damage and if there is a problem, refuse the delivery. According to the paperwork, this inspection was done and you signed for the unit in perfect condition.

However, we are here to help. We have presented you the following options:

A) You may ship the unit back to us for full credit under RA #[redacted], Address: APPLIANCESCONNECTION 10101 Foster Ave, Brooklyn, NY 11236

B) From the Pictures you have provided, it looks like the unit is very cosmetically dented. If this part can be replaced with a brand new control panel, and we will offer the replacement part for free of charge. Additionally, an authorized technician from GE will come to your location to install the part and repair.

C) If you would like to reassure yourself and check if the unit is working, as a courtesy, we will offer you up to a 15% discount on the unit to keep it as is.

Please review above options, choose one and inform us of your decision.

Thank you,

Customer Service

AS of this day we have yet to hear from Mr. [redacted] on how to proceed with this claim.

Kindly consider our effort and updaet your record as we still willing to resolve the issue .

Review: I purchase a new stand alone oven. When I received the shipment I did a visual inspection there was no damage to the outside of the appliances that were delivered. Because the refrigerator was back ordered I postponed the installation until my order was completed. A few weeks later after my back ordered refrigerator was delivered I contacted my installer to schedule the installation which would be the following week. After the appliances were installed and the tape that holds the doors closed was removed we noticed that there was damage on the inside cavity to the oven. After the damage was discovered I contacted appliance connection and spoke to their [redacted] who told us the fastest option we had was to purchase a second oven to replace the damaged one and we could pay a return shipping fee of 100 dollars to have their trucking company take back the damaged oven and we would be credited back the cost of the damaged oven once it was received in at the warehouse. Here it is almost three weeks later and 7 phone calls to customer service as well as their management, [redacted] and [redacted] and they are claiming they still have not yet received in the damaged oven therefore no credit can be issued yet. Again we have been promised by [redacted] in customer service, [redacted], [redacted] and [redacted] in management that we will be contacted with updates and we are left to take their word but no one has followed through so far.Desired Settlement: We want our refund for the damaged range.

Business

Response:

Upon reviewing the complaint the issues presented have been addressed and resolved, credit in the mount of $758.48 has been issued on 09/**/2014.

Kindly , update your record and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a NEW refrigerator Samsung Model: RF24FSEDBSR/AA in November, 2013 for $2,499.00.

Spend $200 for professional installation, when I turn it on first time it was leaking and dripping, I called AppliancesConnection they ask me to contact Samsung. I called Samsung and I open a service ticket# 1, technician came, found that filter system inside unit defective (fractured), he ordered a new filter system and installed it in one week. Shortly after refrigerator STARTS DOING KNOCKING NOISE AS SOON AS the COMPRESSOR STARTS WORKING, In the beginning it was not often and loud, but an about month-month and a half it was so noticeable so I’ve could not sleep through the night. Finally one morning the refrigerator stopped to work (power was ON) it was blinking inside, I reset it a few times and called Samsung – they Open a service ticket# 2 – for “knocking noise and sudden stop”. Technician came, he was not sure where is the noise coming from, but he did something and noise stops. Three days later refrigerator starts to make knocking noise again…. I contacted AppliancesConnection they told me that “Based on the manufacturer's guidelines, if the unit does not work after the third service appointment repair” and ask me to contact Samsung! I called Samsung, they open service ticket# 3, they changed Service Company and send me different technician (no knocking noise as of today!). Now (as of today) refrigerator doors which are made of stainless steel started rusting!!!!!!!!!!!!!!!!! It is not only rusted spot it is all over on both doors!! I made photos and E-mailed them to AppliancesConnection trough they ticket system. They responded to me w. friendly advice that I have to “simply clean the rust by using vinegar”. At the mean time I called Samsung and they confirmed that it is NOT NORMAL and it is a technical and/or cosmetic Issue(s) and I have to open service ticket for the technician to see what is wrong. I contacted AppliancesConnection – they responded as” please keep us posted “Desired Settlement: I spend $2,499 to get a NEW refrigerator, I spend $200 bring unit from garage to my kitchen and to hook it up! I took already 4 half-days off my work just to repair a NEW refrigerator. I did not buy refurbished or “AS IS” Item, so I would like to return DEFECTIVE UNITE for a FULL Refund.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Upon reviewing the complaint the issues presented have been addressed as follow:

Our records indicate the refrigerator was delivered on 11/**/2013, the customer called several month later on 05/**/2014, to report an issue with the unit, we apologized for the inconvenience and immediately called the manufacturer to setup service call, the issues the customer have must be resolved under the manufacturer warranty, as the unit covered for one year. At this point we can’t return the unit since it’s been in use for almost a year.

We do apologize for any inconvenience this may have caused, since the customer having so much issues with his unit, please accept from us 10yrs warranty to cover the unit for parts in the event of any repair needed after the manufacturer warranty expired. The warranty will arrive in the mail in 5-7 days.

I bought $4200 in appliances and have not head a thing from them since. All the phone numbers are bogus. I reported to credit car company and disputed charges. More of the wait game all the while I have no appliances in my new home.

Review: On May [redacted] 2013 we placed an order for a Frigidaire FRS18PYS2 Ductless Split Air Conditioner. We were charged for the unit and then waited until delivery on 6/**/2013. When the air conditioner was delivered the box was nearly destroyed and the unit was falling out of the box. We could see damage to the the corners of the unit so we refused the unit and it was taken away by the shipping company. We then immediately reported to AppliancesConnection that the unit was damaged. AppliancesConnection said that they needed pictures of the unit before anything could be done and that at that point they could offer us the unit at a discount or send us another one. It took them until the end of July to get pictures and we are in doubt that they ever really had pictures. We called them almost every other day for over a month trying to find out what was happening with the unit. We have never received a return phone call from this company. Finally, in late July they said they had pictures and they could offer us the unit at 10% off and 10 year warranty. We agreed to the deal and the unit was shipped back out to us on August [redacted] 2013. The unit arrived with far more damage then the company described and we were not even sure of the working order of the unit. It also arrived with only the outside unit and did not include the inside wall unit or hoses. We immediately emailed the company and reported the more damaged conditions and missing parts. The company did not respond and we ended up calling them the next week. At this point they said that the parts were probably in the shipping warehouse and it often happens that one part arrives before the others. They asked us to be patient and they would pursue the shipping company to look for the extra parts. We waited a week and called them back. We got the same response that the parts would probably be found and to just give it time. We found this strange considering that unit was originally delivered to Denver in June so we asked to speak with a manager. When we reached [redacted], to our total shock, the tables turned on us and they began to blame us for the ac issues. We could not believe it. We had been trying to get the unit since May for our rental property and it was now almost 3 months later. [redacted] stated that when the unit was shipped the second time we had signed for it. He stated that we signed that the unit was complete but on our carbon copy there is nothing showing that we agreed the unit was complete. As soon as we realized that unit was missing parts we sent the company an email (within a few hours of the second delivery). AppliancesConnections has a 24 policy on reporting issues and our report was well within that time period. At this point we still do not have a full working unit and the company is trying to charge us a second time for the other half of the unit. We are not even sure that the half we have will even be functional but we cannot seem to get any resolution from the company.Desired Settlement: At this point we would like a full refund and the company to come and pick up the outside part of the unit with no return shipping costs to us. This company has many complaints and needs to be investigated by the proper authorities. Reading all the Revdex.com reports, apparently they have been playing this same game for a long time and it really needs to end.

Business

Response:

Upon reviewing the complaint ,the issues presented have been address as follow :

Although [redacted] acknowledged that he received the shipment complete when he signed the Bill of Lading, we have filed claim with the freight company and opened tracer to locate the lost part .

the freight company denied the claim stating that the receiver signed clear without any exceptions . Nevertheless , we have ordered the missing part for the split unit free of charge to [redacted] which will ship soon .

the tracking information will emailed once it become available.

We do apologize to our customer for his level of dissatisfaction progressing to this point.

Please consider our efforts in resolving this matter and close the case for satisfaction.

[redacted].

Customer Service

AppliancesConnection

Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I ordered and bought an entire split air conditioning system. I only received half of the unit. The outdoor compressor to be exact. I told the company that I was missing the rest of the parts and instead of finding them for me they give me a ridicules offer to rebuy the unit at 50% off. Why would I already having spent almost $1100 agree to give them another $575 for an Air Conditioning unit that I already bought but they never delivered on. Their argument that I singed for a delivery and now they are not responsible to give me what I payed for is also ridicules. I signed for a box, that is it. I acknowledged that I had received a box nothing more nothing less. On the delivery paperwork that I signed it just said that I was accepting a delivery. It said nothing about it being complete or undamaged. We did report that we only had half of the AC within 24 hours of receiving the unit as per company policy but they seem to have ignored their own rules to deny me any rights. When a customer pays for something one should expect the entire unit to be provided and in this case it was not. Now the company is telling me that if I just ship the parts I have back to them then Ill be given a full refund. The catch is that I have to pay shipping that is about $600, half of what I payed for the unit in the first place.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

10/**/13

Now the customer contend that will cost $600 to ship the unit back, while in his previous reply UPS gave him an estimate of $200 . Our previous reply to this claim is final no further adjustments.

I ordered 4 appliances from them including the white glove service to bring up 1 floor in my house. They were very communicative and kept me informed with the status of my delivery and when it would arrive. The customer service staff was very helpful with my questions regarding the rebates and assisted with status updates.

I will use them again on other projects and have recommended to others.

Review: I have ordered online a dishwasher, with extended warranty, removal of current dishwasher and installation service.

For two times the delivery company they hired locally set the delivery between 9Am and 1PM and were a no show, calling me both times after 2PM saying they were on their way.

I cannot afford to take the whole day off and have advised them of this on both occasions, unfortunately this company cannot honor their own schedule for delivery.

I have requested from Appliances Connection that they take the order back as I cant even take partial days anymore and they told me no problem as long as I pay freight back and a 10% restocking fee.

So they cannot deliver the product and I have to pay to return what I have not received?

Below is the order information.

Invoice Number: [redacted]

Order Number: [redacted]

DropShip Number: [redacted] Order Date: 09/**/2014

Sales Person: [redacted] (Phone Ext: [redacted])

Order Total: $903.97Desired Settlement: Since this order has not been delivered due to the seller inability to do so I request a full refund of the order within 3 business days since they are in possession of the goods.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The seller contacted me and arranged the deliver after 6Pm when at first was impossible to do.

Sincerely,

Review: I ordered a clothes washer/dryer unit from them back on July **, 2014. I received both units on August *, but the washing machine was damaged upon delivery. When I asked for a replacement the retailer offered me some options, one of which was to have a technician come out and replace the damaged parts. After a couple weeks of delay I was informed that the replacement part that was ordered was not available and I went with the option to have the machine fully replaced with a new one. The damaged machine was picked up on August ** and I have waited 2 months for a new one to be delivered. I was given numerous updates as to when to expect the new machine to be delivered and each time the expected delivery came and gone, and each time the expected delivery date was extended for another 2 weeks. It is now going on 3 months since my original order date and I have reached my limit with them and requested that they cancel my order and that I get my money back for the washing machine including delivery charges.

Business

Response:

Upon reviewing the complaint our records indicate the washer ordered Model # LG WT5680HVA still on national back order , we learned the customer was able to secure the same machine through another retailer ,therefore he requested refund for the unit .

per his request refund has been processed.

we do apologize for any inconvenience this matter may have caused .

Review: I was in the process of buying a washer / Dryer combo (Summit 1800) from Appliances Connection , They ran the credit card and it was declined the credit with my Bank, So I received an email from Appliances Connection that the credit card was declined . I kept looking for other Appliances with Appliances Connection that would fit my application . I found another Appliance with them and then called them to Cancel the order , which they did, mean while they had ran the credit card again with my bank and unbeknown to me, my bank approved it, I have filed a complaint with my bank as well, I have called the Appliances Connection customer support 7 times, They said the Summit Washer / Dryer combo has been canceled and that I would be receiving a refund into my credit card account, four days later ,No credit to my credit card and I receive an email saying that [redacted] trucking has scheduled delivery of the canceled appliance, I have contacted them as well that the order has already has been canceled, The understanding of cancelation of an item is to cancel before it goes into shipping, which I did, And they proceded with selling me an appliance that was canceled,Desired Settlement: For them to honor the policy on their web sight , and refund my money to my credit card

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Upon reviewing the compliant the issues presented have been addressed as follow:

On 07/**/14, the customer called us requesting the order cancelled, when the order was already shipped on 06/**/14.

The customer was aware that the item ordered has been in route to him, per the customer’s request we contacted the shipping company and stopped the order, on 07/**/14 we have attempted twice to credit the customer’s account (check our notes below )to no avail, we have told the customer to contact his credit card to close the dispute he had filed, as the credit doesn’t go through if the dispute is active, till today the customer didn’t closed the dispute, we are willing to resolve this issue and issue full refund once the customer close the dispute , we have approved the dispute with our merchant service so the charge back will close to the card holder’s favor but this process it can take up to 90 business days.

We do apologize for any inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Appliances Connection ran my credit card again when It was rejected , and a week later I find out they did this, I had already ordered another washer / Dryer combo. through them and canceled it when I found out what they did, I also have emails stating that they will not charge until ready to ship, And on July **, [redacted] is contacting me that my item is ready to be shipped after I had canceled it, Appliances Connection offered me a 10 year warrantee and white glove inclusion because they felt bad that it was taking so long to ship, As far as I am concerned, This dispute is over as far as I am concerned, my Bank has credited back to my card the money with help from [redacted], My Bank also told me not to cancel the dispute as it would leave me open for other charges with the vender, Appliances Connection repeatedly asked me to drop the dispute and they would credit me back, What they would have credited me back is left to imagination, I personally consider them to be a predatory company with less then ethical intentions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a sofa/chaise set on August [redacted]. The chaise has yet to arrive. I started making contact with the company in September about the issue.

They have yet to deliver my chaise. I informed them that I would like a full refund and for them to retrieve the sofa of the sofa/chaise set. They were to call me by Friday about the details of the pick up of the sofa.

I received an email stating that sofa is now being delivered after we agreed to have the sofa picked up and refunded.

I am pretty sure this company is incompetent as it sold me a product that doesn't exist and continues to use diversion tactics to not refund my purchase.

As of now they are sitting on about $1500 of mine and have yet to fully deliver on the order.Desired Settlement: I am taking them to small claims court. This company needs to be put on a watch list of some sort at least.

I desire a full refund for the sofa/chaise set and for this company to pick up the sofa that is sitting in my family room. (still in its original packaging)

Thank you

Business

Response:

Upon reviewing the complaint , [redacted] ordered 3 items, sofa and chaise by [redacted], and coffee table , the sofa and the coffee table have been delivered , the chaise is on back order from the manufacturer till 11/**/13 . we do apologize for the delay in delivering the product .However , the delay is in control of the manufacturer , due to the inconvenience , we have offered [redacted] the following :

Review: I ordered a vanity and a vanity mirror to be delivered via White Glove In Home Delivery ($74.99 extra) and when I ordered it I was under the impression that it would be assembled. This service is explained on their website as not having installation included, however, their is a big difference in installing an appliance and assembling a product. (I have never heard of White Glove delivery without basic assembly.) Their website also says delivery takes place in 7-14 days, and my order was placed on Monday, May[redacted], 2013, and I just got the product today (June **, 2013). I understand that can differ, but it is just one more thing to really frustrate me with this company. When the delivery trucking company delivered the pieces (I will also be filing a complaint about them), they refused to bring them up the stairs. I went and read the White Glove policy and saw that there is an extra charge for bringing it past the first floor, and you can enter where it needs to go at checkout for the appropriate charge. Problem is, their website NEVER asked me about what floor, so how could they determine the appropriate charge? Also, they told me on the phone that they could have just charged today for bringing it up the stairs. They begrudgingly brought it up the stairs, then flat out refused to unbox the items (which is what I paid nearly $75 extra for, since it seems their policy only includes unboxing, which was VERY misleading when I ordered). So now this trucking company (AM Home Delivery) didn't do what they were supposed to do, or the "extra" (which how I read it and I am sure they way others do too) things requested except bringing it up the stairs, which I don't know if they reported that. I was told that it could be brought up the stairs (today) and they should have charged an extra $25 today, and it could be assembled today, again for an extra charge. I never got to see if the items are damaged, etc.. since they refused to open the boxes for me. So, at 70 years old, I now have to figure out how I am going to deal with these things that total 122 lbs. I was scoffed at on the phone because the person I talked with to ask for my $74.99 back was reading the White Glove policy and said installation was not included and added "BAM!" or something similar to the end of his statement to make it like I was a dummy. I was told by his supervisor that I insulted him because I asked to speak to a supervisor and someone without a [redacted]. I simply told the supervisor that I requested such because I could barely understand half of what he was saying and I needed someone that I could understand on the phone. It was also very difficult to understand the supervisor and I asked him to try and speak very clearly. I was trying to conduct business and being able to understand 100% of what someone is saying is IMPERATIVE! He told me that I would have to wait until he could verify that they didn't do what they were supposed to do before issuing any kind of refund for the delivery. I tried telling him that I was the customer with the items still in boxes and there was no reason to check (who knows if they would lie), (and I could easily email pictures of the items still in boxes when I return home - I didn't mention this, but thought about it), but he said I wasn't right and didn't know if I'd get a refund for the white glove delivery. This company is one that I will obviously will NEVER do business with again, and it was obviously a mistake to do so in the first place. I spent over 45 minutes on the phone with this company this morning to get nowhere.Desired Settlement: I want a refund for the White Glove Delivery. Even though there was supposed to be an extra charge for the stairs, I still want a refund in full ($74.99) because they didn't do the main thing that they were paid to do and were also very rude about it.

Business

Response:

Upon reviewing the complaint the issues presented have been address as follow :

we have contacted the Freight company AM requesting refund for the White Glove service ,AM stated that the White Glove service has been performed according to the terms ,they had brought in the unit to the room of choice and uncrated for inspection , being that said AM refused to issue credit for the White Glove Service .However , to bring this matter to full satisfaction we have credited [redacted]’s account the extra $74.99 she had paid .

we do apologize for any inconvenice this may have caused ,kinldy update your record and clsoe the case for satsisfaction.