Appliances Connection

Review: I RECEIVED A SMALL APPLIANCE FROM APPLIANCES CONNECTION AFTER A VERY LONG WAITING PERIOD. WHEN IT ARRIVED IT HAD CONSIDERABLE STRONG TAPE RESIDUE ON THE MACHINE AND NO VISIBLE TAPE . I ATTEMPTED TO REMOVE IT BUT FAILED AND NOT WANTING TO CREATE DAMAGE I LEFT IT AND REQUESTED A REFUND. THEIR RETURN POLICY STATES THAT THE CONDITION NEEDS TO BE LIKE NEW AS DELIVERED, RETURNED IN THE ORIGINAL PACKAGING, AND SHIPPED INSURED WITH TRACKING ADDED. GUARANTEEING, A 100 % FULL REFUND.

AFTER CONTACTING THEM AND ACQUIRING THE RETURN AUTHORIZATION NUMBER , THEIR POLICY CHANGED TO ADDING A 10 % RESTOCKING FEE, AND A SHIPPING FEE FOR THE DELIVERY TO MY ADDRESS , WHICH WAS FREE SHIPPING AT PURCHASE FOR ITEMS OVER A CERTAIN PRICE.. THE ORIGINAL PRICE WAS 189.95. AND THE REFUND PRICE IS 152.72. AND NOW ITS 42.00 TO SHIP IT BACK TO THEM . I AM NOT COMPLAINING ABOUT THE RETURN SHIPPING FEE , BUT THE RETURN FEE FROM APPLIANCES CONNECTION, WHICH IS NOT THEIR WRITTEN POLICY.Desired Settlement: I FEEL THE ORIGINAL FEE 189.95, SHOULD BE REFUNDED , AND THE RETURN SHIPPING REMAIN MY DUTY.

Consumer

Response:

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I COMPLIED IN FULL WITH THE 100% REFUND RULES. THE USPS MADE MULTIPLE ATTEMPTS TO DELIVER, AND I FINALLY MAKE A PHONE CONNECTION TO REQUEST THEY ACCEPT THE PACKAGE. THAT WAS SUCCESSFUL. I HAVE RECEIVED 152.72 ,OF THE 189.95, BUT 37.23 REMAINS UNRETURNED. I HAVE ALSO FILED A DISPUTE WITH MY CREDIT CARD COMPANY. I REQUESTED A FULL 100% REFUND VIA EMAIL, AND NO INFORMATION REPLY. THANK YOU FOR YOUR TIME AND INTEREST IN RESOLVING THIS ISSUE. I WANT TO BELIEVE IN INTERNET PURCHASING, BUT MY HOPES OF SUCCESS ARE DWINDLING FAST.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon reviewing the complaint , Although the transaction is complied with our return policy but as a courtesy we will issue another credit in the amount of $37.23 by issuing this credit the customer will get his refund in full .

kindly updte your record and close the case .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I will notify you when the refund is credited to my account. Until then I would prefer to leave the case open.

Sincerely,

Review: I bought a washer and dryer from these people, and paid for installation of each. The amount paid for washer installation was $80.99 and the dryer installation was $$89.99. When the delivery occurred, the men who were supposed to do the installation refused to do it (based on the fact that they couldn't install to code, etc.). They notified Appliance Connection as did I. On 3/*, my credit card was credited $96.40 (obviously not the total I paid). After I emailed several times, they promised to credit my account with more (though not the entire amount, and there was no explanation given as to why). However, no further credit came through.Desired Settlement: I will be refunded the rest of the money I paid for the installations which did not happen: $74.58, which is the only fair outcome.

Consumer

Response:

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They refunded $65.58 more to my credit card, bringing the total refund to $161.98, but the total I paid for the installations which never happened was $170.98. No explanation was given for the withheld funds.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do apologize for this error, another credit in the amount of $9.00 has been issued today to bring the total refund to $170.98.

Please accept our apologizes and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The $9 credit has finally shown up.

Review: I ordered a 24" gas range and range hood in "[redacted]" on October [redacted]. I was told the products would leave their warehouse on October **. On October **, after another inquiry, I was informed the order was delayed and would ship 11/*. I found the same unit at www.[redacted].com which claimed to have it in stock. The rep at [redacted] informed me that units in "[redacted]" are built to order by the manufacturer ([redacted]) and the lead time is 4-6 weeks. AC restated the Nov * ship date and informed me it would take 7-10 days in transit. On Nov ** I was notified by the shipping company the range was "lost" and I should reorder it. Coincidentally, I received a call from AC who was "surprised" about the report from the carrier but "magically" had located another identical unit that was "slightly" damaged he could ship me. I told him I would accept it if they provided the repair parts AND gave me a substantial discount. AC declined and told me, also on Nov **, they would ship me a replacement unit within 2 weeks. They also threw in a "free 10 year warranty" for the inconvenience. On November [redacted] I contacted them again and informed them I still did not have the range yet my credit was billed for it (back in October!). On Nov ** AC told me it would ship shortly and they would provide me a tracking number within 24-72 hours. On Dec * I contacted them again asking where the tracking numbers were. Later that day I received a phone call from [redacted] at AC informing me they have a unit but the door is damaged. [redacted] and I agreed to have them ship that unit, along with a replacement door, and they would schedule a service call to replace it. Both times AC spoke the damaged unit (Dec * and Nov **) they did so by phone rather than the "customer ticket" system the provide online. On Dec * I was contacted by [redacted] (the delivery company) to schedule delivery of the range on Dec **. [redacted] showed up this morning and the driver learned the range was not on the truck...a an almost identical event from Nov ** (when I received the hood). I contacted [redacted] and asked what happened and was told they "mistakenly" scheduled the delivery and would reschedule. In the meantime, the door is scheduled for delivery on Dec **...I just won't have a range to put it on. I understand delivery problems happen but AC has been feeding me a string of lies through this whole process. The range is going into a unit that I am in the process of renting ($2,000/mo) yet cannot do so until the range is installed. This is costing me not only time but money. Had AC done what I asked on Nov ** (ship the SAME damaged unit I am getting now) I would not be writing this. As these units are difficult to come by, especially in "[redacted]", I am forced to play this out a bit longer but AC's Customer Service department needs to be held accountable for providing their customers the truth rather than stringing them alongDesired Settlement: I would be very happy if AC refunded my card 20% of the purchase price (about $100) of the range as just compensation for the aggravation they have put me through. I don't care about the 10 year warranty; it's a gas range and they don't break. Yes AC will lose money on this transaction but so have I.

Business

Response:

we would like to express our sincere apologies for any inconvenience this matter may have caused , due to the fact that we paid for the replacement part , we can’t extend $100.00 discount .However, in an effort to maintain customer satisfaction, we will credit the customer $50.00 in addition to the 10yrs warranty offer once we confirm the stove is delivered the repair is completed.

Review: I purchased an gas oven/range from AppliancesConnection on July ** 2013. It was delivered on August *, 2013. I inspected the range at delivery and discovered the broiler door did not close properly. The box was not damaged in any way and I assumed that the range could be repair via an adjustment to the door so I did not return the appliance. Instead of reported the faulty door closure to the appliances connection customer service people and they referred my appliance repair to a local repair person. He arrived within a few days of the delivery and told me that it was a defective part in the broiler that needed to be replaced. I was told that the part was ordered on August [redacted] I have been waiting since then for the part to come in. I have been told it is on back order and it is now almost two months later and I am still waiting for the part. I have paid for the range and have not had a working range yet. When I called with my concerns about how long it was taking to get the part and that I wanted to send the range back for a new one I was told that I could do that if I wanted to pay for shipping it back. I declined. Since that time I continue to wait for the part and keep getting put off with new dates and new promises but no results. It is the end of September and I still don't have a working range.Desired Settlement: Either I get the part within the next week or the company picks up the appliance and has another one delivered to me at the same time with no delivery charges incurred by me

Business

Response:

We would like to take the opportunity to express our concern and sincere apologies for any inconvenience this matter may have caused. Upon reviewing the complaint the concerns presented have been addressed as follows:

Our records indicate that the defective parts have been ordered directly with the manufacturer [redacted]; we had paid for the parts and waiting on the manufacturer to fulfill the order.

According to parts department the parts should ship around mid October. Please be advice the delay in shipping the parts is in control of the manufacturer as they waiting on the parts to arrive from overseas.

We do apologize to our customer for his level of dissatisfaction progressing to this point, and are making every effort to resolve this issue in the most expeditious and satisfactory manner.

Please consider our efforts in resolving this matter and close the case for satisfaction.

Business

Response:

we are still willing to work with our customer to bring the matter to it’s resolution.

please keep us updated on when the parts arrive and will arrange with an authorize local technician to install the parts and make sure the oven is on working condition..

Consumer

Response:

The response from the business is accurate and they have sent me a number of new parts. I do not know if the stove is working accurately until it is installed and the hinges arrive so that the doors to the oven and broiler close properly. I do not believe this issue is resolved yet.

Sincerely,

Review: I made a purchase for a couch on 11/**/14. On the website, it was advertised as coming with LEGS and a BACKING. I received the couch (slightly damaged with a tear in the fabric) on 12/*/14, however NO LEGs/BACKING came with the product. Thus I cannot sit in it and it will not stand without legs.

I have been messaging the customer service department and finally they said they would ship the legs. It is now 1 month later, and they said the legs/backing would arrive on 1/*/15.

The package arrived 1/*/15 and they have shipped me the Screws only, which I already had. There are still no Legs.

The sofa cannot be used without legs.Desired Settlement: I would like the legs delivered immediately, and in addition, I would like a FULL refund of the product.

Business

Response:

Our records indicate this matter has been resolved the missing items were ordered and delivered to the customer , the parts were shipped under [redacted] tracking # [redacted]. Kindly , update your records and close the case.

Review: Ordered appliance in December of 2015 recived damaged item was told in wrighting that business would repair appliance at no cost to me after a two month wait they are just now attempting to send a repair person the most recent attempt had the repair business call me and tell me they will not service item because it bought through appliance connection.Desired Settlement: Refund of half or more of the purchase cost to cover self found repair of item

Business

Response:

Hello,We would like to apologize for the inconvenience the customer has had with this order. We have a delivery policy which every customer gets emailed and notified of several times during their order process. We ask for the customer to notate any damages with their shipments at the time of delivery by making a note on the shipper's paperwork. If the customer signs for the delivery without notating any damages, this waives the vendor and the shipping company their legal responsibility for the handling of the product(s). The reason why the customer has had to wait for their service to repair the product was because the customer received the product in December- which is one of the busiest seasons for both the manufacturing company and the shipping company. As the customer signed off on his delivery free and clear, we were unable to replace the unit for the customer, but as an act of good will, we decided to order the replacement parts and schedule service- at our expense. Everything we are giving is a courtesy to the customer. We had to wait for parts to arrive to the customer so we could schedule the service- as the damage was reported in December, these units and replacement parts were on back order from the manufacturer that was still restocking after a busy holiday season. Once we have confirmed the customer received the necessary parts, we have been scheduling service for the customer. We had to go through several companies because it has been hard to find a Frigidaire-approved installer in the customer's area.In the meantime, while we have been working to get the customer the service he has requested and have provided the courtesy parts at our expense, this customer has been going around the internet posting negative reviews defaming our company and yet he is asking us to give him more money for discounts and services that cost us more money than the unit itself for damages he may have created on his own. We're taking his word for it as he could easily damaged this unit whilst in his possession, and he wants to take negative reviews and your company, Revdex.com to blackmail us into giving him discounts. Kindly consider our position and close this case. We fulfilled our promise giving the customer free parts that cost us practically the price of the unit, and the customer has the phone numbers to contact his local servicer or any authorized repair center. Best Regards,Appliances Connection

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is an answer that I expected I except this response an am dome with the aggravation of fighting with its company

Sincerely,

Review: Quick Summary:

I ordered a washer that was delivered to me in damaged condition.

The driver immediately contacted AC for me, I refused delivery, and the item was sent back. I thought everything was taken care of and that I would be immediately credited the full purchase amount. I recently noticed that I still have an outstanding charge on my Paypal/Bill Me Later account.

Details:

March **: I ordered a washing machine via phone call with [redacted] at Appliances Connection (AC)

March **: $720.00 was charged to my Paypal-Bill Me Later account (BML)

April *: Washer was delivered via [redacted]. Washer was inspected outside on my sidewalk with the driver helping. Considerable damage to washer was noticed, so I refused it. The driver called AC about damaged washer, noted it was refused, loaded it back up.

NOTE: The box and internal packaging were in perfect condition; the washer was not. I assume the washer was damaged before packaging.

I contacted AC and was told that AC would "issue credit once confirmed with [redacted] that it is damaged." Since no other instructions had been given to me or the driver, I thought everything was taken care of and that no further action was needed.

April: I purchased another washer from a local store.

May **: I noticed that my BML account still had an outstanding balance and contacted AC via their "ticket system." Reply was that they needed pictures of damaged product. I expressed concern that the item might not be found after all this time. I contacted [redacted] and was told to call back after Memorial Day to see if the item was found so they could take pictures.

June *: Received an email from [redacted] that they will be delivering a washer. NO notice was given from AC about this, so was not sure if [redacted] found the old washer and thought they would deliver it (again). It was still using the original PO number.

June *: I contacted [redacted] again and was told they are still looking for the damaged washer. I told them to not bring another washer since I have purchased one already. I cannot contact AC via the phone since it is closed for two days.Desired Settlement: I would like my Paypal account to be fully credited for $720.00. I need this done NOW before I am charged interest on it (I used the Bill Me Later option). Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My Paypal account has been credited for the full amount.

Sincerely,

Review: Ordered washer, dryer and refrigerator. After 2 weeks, they finally called and said all items were unavailable. I ordered new items with special payments to delivery items to 2nd floor AND White Glove Installation as we wanted a left hinge door and ice maker installation. 3 weeks later when the fridge delivery person arrived, he was huffy and stated he couldn't get the fridge through kitchen entry. Wanted to leave it in the family room! I got on phone with him (my mom was at the house accepting delivery), and calmly suggested he remove the door. He said it would cost an addn'l $35. I said fine and got off the phone. My mom called 10 minutes later saying he stormed out, didn't remove the cardboard, didn't install the ice maker, and didn't put the door back on the left hinge!

Company sent another service person out to 'fix' the door and charged $160. Assured me via phone we'd get reimbursed. Now they're balking and put me on an endless loop for one Enya song on their phone system hoping that I'll hang up. Which of course, I do...b/c who can stand a :15 loop of Enya for more than 20 minutes?!

When washer/dryer were delivered, we didn't have the correct electrical set-up. Delivery man suggested we ask for rebate on white glove installation. They're balking there, too.

We've since paid ~$200 for another service person to install ice maker, install left hinge door, and remove the transport bolts off the back of the washer.

Terrible business practices. Somewhat shady sales tactics with selling items that are no longer in stock or being manufactured. Extremely annoying tactics of saying "please hold" and never getting back to you while you're bored to tears listening to Enya on endless loop.Desired Settlement: I'd like a full refund of our White Glove Services for both orders.

Consumer

Response:

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Appliances Connection said their installer had notes written that they installed everything as ordered and removed all cardboard. My mom's paperwork doesn't have any of this documented and she would have initialed each line item b/c she's very detailed! Their [redacted] (social media) customer service person contacted me and said they'd get back to me. No response yet and it's been about 3 weeks.

If an installer writes additional notes onto paperwork, they should provide the exact copy to the customer using carbon paper or a copy machine. It's too easy for the installer to write notes after the fact and say the customer has signed. Also v suspicious that the notes are exactly what we've complained about. If one pays for white glove service, it's not likely that the person would write that the 'cardboard was removed from property' as that seems obvious.

My poor mom had to lug all that cardboard downstairs by herself and we had to pay for someone to install the ice maker and change the door.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon reviewing

the complaint the issues presented have been addressed and resolved ,

Customer had

paid $59.99 for white glove service on order #[redacted], the amount and had been

refunded on 08/**/14, also the customer had paid $135.09 for installation on

order # [redacted] which also been refunded on the same date.

Kindly ,

update you record and close the case ..

Review: My name is [redacted]. We purchased an [redacted] G2405CSS 24” free standing gas range, order #[redacted] with Appliances Connection. The stove was delivered February [redacted], 2013.

Right away, we noticed the oven failed to stay lit when baking or broiling. We called Appliances Connection and were given contact information for a service repairman, [redacted]. About two weeks later, [redacted] came and repaired the stove, needing new parts. Within the first week, the stove failed a **time, again not remaining lit when using the oven and broiler. [redacted] repaired the stove a 2nd time. Again, within a week, the oven and broiler failed to stay lit. Upon the 3rd contact with [redacted], the serve repairman recommended by Appliances Connection, the decision was made for the stove to be replaced by [redacted] with a new stove. This new stove was delivered April **, 2013.

At first, the oven and broiler seemed to work. I wasn’t using these features very often. During Christmas, I started baking cookies as gifts. Once again, the oven started failing to stay lit. I really did not want this to be the case as from the date of purchase to the date of the replacement stove being delivered had been 3 months, 3 months of not having a brand new stove function properly. This on top of my old stove, which I had for 25 years, failing, leading to the need to replace it.

In February I started baking about 6 loaves of bread over the course of a week. The stove started failing to stay lit regularly at this time, escalating to an almost immediate shut off. The problem was intermittent, but the bottom line was the was not reliable, never has been, despite two repairs and a new replacement.

In the beginning of March 2014, I called [redacted] every day for 11/2 weeks, asking to speak to a supervisor when the sales person was unable to help me. I was transferred to [redacted] and left messages every day without a return call. Finally, I got through to [redacted], who transferred me to Dave voicemail. Again, after leaving several messages over the course of several days, I received no return phone calls. I called back again and reached [redacted], who directed me back to Appliances Connection.

[redacted] clarified they have o one year return policy. My stove was delivered April **, 2013. I am within my one year warranty of the stove that is in my home.

In the meantime, upon doing research on the internet, I see there are many complaints about this particular model not staying lit. It is clear that I do not have unique problem. After giving both Appliances Connection and [redacted] MULITPLE opportunities, in good faith, to replace and repair the problem, I am now asking for a FULL REFUND to the credit card the stove was purchased with. This is an investment that should be lasting years. It is clear that this particular model is not functioning reliably, not just for me, but for many other people as posted on the internet.Desired Settlement: I want a full refund to the credit card the gas range was ourchased with, including delivery costs. They are welcome to take the stove back!

Consumer

Response:

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have complied with the request to cut my stove plug and mail it to the manufacturing company, along with the serial number. I photocopied my letter with the requested parts, sent it certified mail, signature required. This was two weeks. I am living with no stove and no refund!

[redacted], at Appliance Connection has been fairly responsive, but still requires me to follow up rather assertively. I spoke with [redacted] on Tuesday or Wednesday April [redacted]or ** rd and asked that they try to refund the credit card the purchase was made from. We discussed this may not be possible due to the length of time since the original purchase. I asked [redacted] to have the check sent to my PO BOX. I sent him an email with my request, and the po box is listed in yet had email, as well as being given verbally when we talked. I also asked [redacted], the manufacturing company, to send the check to the po box. [redacted] advised me that [redacted] send s the refund to him which he forwards to me, or so I understand.

I asked [redacted] to follow up with [redacted] about this issue, and to let me know the status. I have. To heard anything in over a week. I mailed the parts back to [redacted] Friday April **. It is. Ow May **, 2014. I have been SEVERELY INCONVENIENCED and have now been without a working stove 13 days. Overall, since purchasing a brand new stove, I have not had a fully functioning unit for almost 3 months out of the year I have owned it. I have also had 2 service repairs and had thre stove replaced within the first 3 months of purchase. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon reviewing the complaint the issues presented have been addressed as follow:

The customer is fully aware the matter at hand is an issue which must be handled by the manufacturer [redacted], the customer purchased the stove from us more than a year, and the customer used the stove for a year. Although the warranty had expired we called the manufacturer pleaded to them to credit the customer for the stove, the manufacturer agreed and if it wasn’t for our intervention the manufacturer will never issue the credit since the warranty had already expired . We helped the customer in every step and now we are waiting on the manufacturer to credit us so we can send the customer his money .

Kindly update your record and close the case .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] at Appliances Connection has been responsive and most helpful. Once I receive the refund, I wil accept this case as closed and resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a recliner for 679.00 from the website. It is a microfiber seahawks recliner. The recliner indicates that it is 38" wide the actual width is 34-35 inches wide. The logo on the headrest is crooked and the logo on the footrest is considerably smaller than the one advertised on their website. The manufacturer has stated that the chair is defective. The company advised that if the chair was defective then they would return the chair for a 100% refund and they would pay return shipping. I spoke with them today and they advised that they would not pay for return shipping of the product, they offered to fix 1 defect the crooked logo, but they stated that the chair being smaller than advertised is not their problem and the logo on the footrest is not their issue either. I have been going back and forth with this company for several months now and have done everything they have asked me to do.Desired Settlement: I want a full refund plus the cost of return shipping plus a letter of apology from the supervisor stating he's sorry for lying.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Upon reviewing the order it appears the customer claim buyer’s remorse, as he doesn’t like the look of the chair, we have contacted the manufacturer regarding the issues of the logo and the manufacturer agreed to replace the back seat or even offered the customer to fix it locally and provide a bill so he will get reimbursed , the customer insisted on returning the chair even though the manufacturer will charge us 15% restocking fee, we agreed to credit the customer in full once he ship the chair back , check below copy of the email we received from the manufacturer .

Review: I ordered almost 6k worth of appliances from this company on 01/**/14. I moved in a brand new house and it had no appliances at all. When I spoke with my sales person I was told that the fridge was on backorder but I should get my delivery by the 1/**/14. On 1/**/14, the company sent me a message that because of the back order, the shipment was not leaving their warehouse until 1/**. I guess it didn't cross their mind to ship the other items, and ship the fridge when it arrived. When I didn't get any type of shipment notice on 1/**, I called them, spoke with [redacted], and was told that now the shipment wasn't leaving until 2/*. For the trouble, [redacted] offered me extended warranty on all the appliances. When I told him that they needed to do better then that, he sent me to his [redacted]. I talked to a [redacted] and he assured me that the shipment was leaving by the following Friday which was 1/**. He refused to drop the price of the appliances any further to make up for them not being delivered as originally promised because they have to pay 1k in shipping charges, and their profit is only about $100. Yes, he actually said that. He offered the warranty, and to have the fridge brought into my house and installed. Since I wasn't getting anywhere with this [redacted], I accepted. They later updated my ticket to show that I would only be getting the warranty on 3 of the appliances, not on all 6 as [redacted] had offered over the phone. I was very upset with the situation because it had been weeks and we were still without appliances. On the [redacted], I still had not gotten a shipment confirmation, so I called again. The appliances still had not left the warehouse. They cited that this time it was weather related, but would be leaving within a couple of days. This back and forth happened every few days, with me being told that the shipment will leave in a few days, only for me to call back and be told that it has not left because of weather related issues. If the weather was to blame for the issues, then the whole company would have closed down. That would have meant that they couldn't ship to anywhere in the country, but miraculously they stayed open, its employees were able to drive to work, shipments went out to other customers, except for mine, of course. On 2/*, I emailed them and asked for an update, I was told that pickup was confirmed that day. On 2/**, I was sent tracking information. I kept on checking the tracking number and it didn't show that the order was picked up. So I called JB Hunt, the shipping company, and was told that [redacted] has not asked them to pick up the order yet. So 3 days after I was assured it would ship, they hadn’t even bothered to request a pickup from the shipping company. I called them again on 2/**, and was told that it was for sure leaving today, do you see a pattern here? [redacted] again sighted weather issues, but then let slip that my shipment was on a truck waiting for other deliveries before it could be sent. So basically this was not weather related, it was money related. Because they paid “so much” for shipment, they wanted to get their money's worth and ship as many orders as possible to this side of the country. Of course it didn't leave as [redacted] and his [redacted] promised. I spoke with them again on 2/**, again I was told that for sure the order is leaving today. I told [redacted] to notify me when the order leaves their warehouse, and when I didn't get such a notice, I emailed him on 2/** to get an update. He called me to regretfully tell me that the order still has not shipped, and they don't know when it will ship. I asked [redacted] on 2/** if they were doing this on purpose to push me to cancel my order since they are not making much of a profit, of course he denied it. On 2/**, he said that basically my only choice was to cancel my order. What a shocker! I canceled my order. [redacted]'s [redacted] has no idea how to handle customers or provide good customer service. All he had for me was smart aleck remarks. When your company screws up this bad, you don't tell the client you can't make the situation right because all you're making in profit is $100.

Below is one of the tickets opened straight from their website:

Ticket Status: Closed

Subject: Order Status

Order #: [redacted]

Summary: The Estimated Shipping Date For Your Order

AppliancesConnection (January **, 2014, 1:36 PM):

Dear [redacted],

We are currently waiting for the product/s that you have ordered to arrive to our warehouse from the manufacturer/vendor, The estimated shipping date for your order from our warehouse is on 01/**/2014. We will keep you posted on any status changes and updates on your order. Please note, your account will not be charged until your product(s) ship, in some cases your account will be authorized and charged so we can reserve the merchandise for you.

If you need to check the status of your order or make changes, please reply to this ticket and one of our team members will respond in a timely manner.

Thank you,

Customer Service

AppliancesConnection (January **, 2014, 1:02 PM): [ANSWERED]

Dear [redacted],

We have been informed by the manufacturer/vendor that the product/s has been slightly delayed. The new estimated arrival of the product/s to our warehouse for shipment is on 02/**/2014. We will keep you posted on any additional status changes of your order.

Please accept our most sincere apologies for any inconvenience this unforeseen delay in shipment may cause you. Please understand that this matter which affects all authorized sellers, is in control by the manufacturer and we will surely forward any available status updates to you via email.

For any inquiries, please respond to this ticket and one of our team members will respond in a timely manner.

Thank you,

Customer Service

AppliancesConnection (January **, 2014, 2:29 PM): [ANSWERED]

Hello [redacted],

As per phone conversation we have added one installation for the frigerator on your order and given you 3 free 10 year extended warranties.

We have emailed you a invoice for these items.

Thank you,

Customer Service

Customer (January **, 2014, 4:52 PM):

The extended warranties were for all 6 products, not 3 of them. Please update.

AppliancesConnection (January **, 2014, 6:17 PM): [ANSWERED]

Hello [redacted],

Unfortunately we cannot do 6 warranties.

Also installation includes bringing unit to where it needs to be and installing.

we have sent you a copy of new invoice that includes the installation and the 3 warranties.

Thank you,

Customer Service

Customer (January **, 2014, 6:39 PM):

Well [redacted] said I would get extended warranty for all appliances. Please pull the call if you need to hear it.

AppliancesConnection (January **, 2014, 4:44 PM): [ANSWERED]

Hello [redacted],

As per the emails you sent us we could not offer ASA's for all units but you can use the 3 ASA's we did give you on any item in your order.

Thank you,

Customer Service

AppliancesConnection (January **, 2014, 4:44 PM): [ANSWERED]

Hello [redacted],

As per the emails you sent us we could not offer ASA's for all units but you can use the 3 ASA's we did give you on any item in your order.

Thank you,

Customer Service

AppliancesConnection (January **, 2014, 4:44 PM): [ANSWERED]

Hello [redacted],

As per the emails you sent us we could not offer ASA's for all units but you can use the 3 ASA's we did give you on any item in your order.

Thank you,

Customer Service

Customer (February *, 2014, 5:23 PM):

Hi, I just want to make sure that the order did ship out on 01/** as I was told by the [redacted] I spoke with. Please give me an update. Thank you!

AppliancesConnection (February *, 2014, 5:40 PM): [ANSWERED]

Hello [redacted],

Due to the inclement weather the trucks were unable to be released on Monday.

Now that the weather is clearing it should ship out in 1-2 days.

Thank you,

Customer Service

Customer (February *, 2014, 5:44 PM):

The [redacted] told me they would leave Friday, not Monday, and now you`re telling me that not only did they not leave Friday, they haven`t even shipped yet? You people are ridiculous! I`m so sick of being lied to! I`m going to make sure you get the review you deserve on every website I can find!

AppliancesConnection (February *, 2014, 5:47 PM): [ANSWERED]

Hello [redacted],

We sincerely apologize for any inconvenience. We have had very severe storms hit New York City over this weekend that has impeded the ability

for the trucking company to come pick up the loaded trailers from us. We deeply thank you for your patience as we wish to work with you.

We are happy to upgrade you to full white glove delivery for the order as a courtesy. We have already updated it for you free of cost.

Thank you,

Customer Service

Customer (February *, 2014, 12:18 PM):

Today is the 2nd business day referenced above. Has my shipment left today?

AppliancesConnection (February *, 2014, 1:37 PM): [ANSWERED]

Hello [redacted],

Yes they are confirmed picking up today.

Thank you,

Customer Service

Customer (February *, 2014, 1:53 PM):

Glad to hear it. Please send me the tracking information.

AppliancesConnection (February **, 2014, 1:07 PM): [CLOSED]

Hello [redacted],

Your order will be shipping via JB Hunt.

Your tracking number is-[redacted] .

You can track the order on [redacted] their contact phone number is ###-###-####.

They will be calling you to schedule your delivery time slot with you.

It does take about 24-48 hours for tracking to begin updating.

Please allow 7 to 12 business days to arrive to your local area.

Thank you,

Customer ServiceDesired Settlement: Because of the situation created by [redacted], I am $1500 out of pocket. I had to purchase a smaller fridge to store my food while waiting for my appliances that still did not even leave the warehouse after one month. We had to eat out, and use laundry service businesses to clean our clothes. I would like [redacted] to reimburse that amount. The frustration of dealing with this situation and the company's staff costs a lot more then the $1500 we had to spend because we had no appliances, but I'll agree to them paying that amount.

Business

Response:

Per the customer request the order has been cancelled and full refund has been issued.

Kindly update your record and close the case .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business has not done anything to make up for their gross miscunduct and lies. They need to pay for what they made me go through!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

They refunded what I paid for the unshipped items. DID you even read my complaint? This was not about getting a refund, I already got that when I forced to cancel my order. Please read the complaint.

Review: I placed an order # [redacted] on 8/**/2013 with Appliances Connection via telephone and at that time they did not tell me that the items I ordered were not in stock. But thy did not ship the order till date and every time I talk to them they just say that the order is awaiting pick up by shipping company but no further news. Now that labour day is gone, I am not getting similar deal anywhere and I feel cheated because if I cancel the order now, I will have to pay a higher price for same items elsewhere.Desired Settlement: I do want them to deliver the order at the soonest and compensate me for the extra charges that I will have to incur now because the contractor who is remodeling our kitchen will finish his job by mid next week and I will have to call him again to install the appliances for which he is asking me another $300.

Business

Response:

Upon reviewing the complaint, the pending issues have been resolved, the appliances ordered have been delivered via AM Trucking, to compensate the delay we have issued an extended 10yrs warranty for the entire product purchased, Mr. [redacted] accepted our offer and when he called to notify us of the delivery .

We do apologize for any inconvenice this may have caused ,kindly update your record and close the case.

Review: The refrigerator was delivered with broken glass shelves. The delivery company refused to take responsibility. Appliances Connection said they would send replacement shelves but they never did. This was over a month ago. Now the sealing is coming apart on the refrigerator causing the refrigerator to leak.Desired Settlement: To get a replacement refrigerator.

Business

Response:

please be advised the replacement parts have been ordered , we have paid for the parts and will ship directly from the manufacturer , we do apologize for the delay as the manufacturer on slight delay on the parts ordered.

while we are still working with the customer to resolve the issues , if the gasket is leaking , the customer can simply call Avanti to schedule for service call. it’s free and covered under the manufacturer warranty .

After reading some of the negative reviews I was a bit anxious about using Appliance Connection (AC), to purchase my family’s washer and dryer, but I have to say that was not my experience at all. I purchased a stackable Whirlpool washer and dryer set. Their price was easily the best I could find even when the very same equipment was on sale at other more well known appliance stores like [redacted]. I originally tried to purchase the washer/dryer set online, but could not get the package I wanted with the warranty and stacking equipment I wanted into the cart. So I called AC and spoke to a salesperson. He reviewed what I was trying to do and quickly understood my dilemma. I was trying to make a package that they didn’t offer, however, he went ahead and gave me the discounted package price and even discounted the warranty for my trouble. I added the “White Glove” service because even though I am a pretty good size man with a couple of sons, I did not want to have to deal with damage either to my door, floors, or the washer & dryers. The sales person said they had both of the machines in the warehouse and they should be shipped out within three days, which they were…actually they were shipped the next day! I purchased it on the April [redacted] and it shipped April [redacted]. I was notified when they shipped and provided a tracking number. They arrived in my town on the [redacted], which is pretty good considering AC is in New York and I live in California. When it arrived her e I was notified by the local delivery company and arranged a delivery for a couple of days later on the weekend when I was going to be home. It was delivered by them at the promised time. The unpacked it and put it where I instructed them to without any damage. My son’s and I were able to use the stacking tools to complete the installation pretty easily. The washer and dryers look and work beautifully. As I said, I saw some of the negative reviews but I can only say my experience with AC was great. They did everything they promised, easily gave me the best price, delivery was very timely, and my equipment works perfectly. I will definitely use AC again.

Dr. B J D[redacted]

Review: I purchased a sink from Appliance Connection on May *, 2015. They advised that the sink was in stock. 5 days later they gave me a estimated delivery date of June **, 2015. I attempted to cancel the order on 5/**/15, but they advised the sink was already shipped. They have a "30 Day Hassle-Free Return Policy" and I have proof that I returned the sink within 30 days. The cost of the sink was $549.00. They told me they were giving me a credit and I asked for a copy of it. They gave me a copy of a credit for $404.10 but the only amount that was credited on my credit card was $304.10. They are telling me that I cancelled the order after if was shipped and that means I have to pay shipping and restocking fees. They will not acknowledge that I returned the sink within 30 days. I get a different story depending on who I talk to. I have been communicating with them for 3 months and they refuse to give me by refund of $244.90. I received a letter from the vendor, [redacted], that actually shipped the sink to me verifying that I returned the sink within my 30 day window. This is the same company that gave me a return label, since Appliance Connection would not, even after [redacted] tried to contact them. I would like to attach a copy of that letter if possible. Appliance Connection will not acknowledge that they only gave me a $304.10 credit they just keep saying there is nothing more they can do. I have spoken with very unprofessional managers and communicated via email with other mangers that just keep sending me to someone else. I complained through their complaint department to no avail.Desired Settlement: I want $244.90 credited back to my credit card or mailed to me via a cashiers check.

Consumer

Response:

At this time, I have not been contacted by Appliances Connection regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

This has been resolved a full credit has been issued .. Please update your recrods.. This in reference to order # [redacted] filed by [redacted], please be advised this matter has been resolved we found there was a system error we have fixed the error and issue the credit for the full amount ,customer is aware of the refund being issued . I want touch base with you regarding your credit , upon reviewing your order we found an error in the system , the error has been fixed a refund in the amount of $244.9 has been posted to your account on 10/**/15. With this refund addition to the previous refund of $304.1 your account been refunded in full. Should you have any concerns please let me know .. Edmond: Thanks. Have a great weekend. [redacted] Kindly , close the case .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a table, 4 chairs, and a server on September **, 2014. First, AppliancesConnection did not send the table top. It took me a few days to convince them to actually ship me a new table top, but eventually they gave in. However, when they sent me the new table top it arrived to my house damaged. I reported the damage on October **, 2014 and told them I wanted another replacement. They would not honor my request, but said they would send out a repair person. I was not satisfied with that solution but eventually gave in and on November ** we agreed they would arrange for a furniture repair person to come out and repair my table. I have heard nothing from them since then.

This is completely unacceptable, it has been 3 months and I still am not satisfied with what I ordered. I want a new table top, or a $200 refund.Desired Settlement: I want a replacement table top or a $200 refund.

Business

Response:

Upon reviewing the complain , we are currently working to resolve the issue of the damage table top , unfortunately the most we can offer as discount is $100.00 , as courtesy we willing to offer $125.00 so the customer will keep the table top ASIS .we have offered this offer through out ticket system , we have yet to hear from the customer .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I requested $200 OR a new table top, and this has not been offered yet. This case is not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As you may imagine, $200.00 discount on the table purchased is not feasible, we have been notified that the table is back in stock we have placed and order for replacement table top which will ship shortly .the replacement table top is shipping under order #[redacted] ,we will email tracking information once it become available .

Review: I order a built in (Scholtes) coffee maker,when I turned the machine on it read a "fault on water system "error on the screen so I complaint to Appliances Connections so they give me a service number ,I colled that number and they came to my house but did not or could not fix my machine , so I told them if I can mail the machine to the manufacturing or the warranty place and the service company agreed for me to mail them the machine so their mechanic can take a look at the problem and fix it , that was 1 month ago or so , I got the machine back yesterday installed and turned on and now it has 2 problems ,so I got the machine in worse conditions than I send it.I call the service man and requested for a new machine because obviously this machine is a LEMON , he emailed me back saying he can't replace the unit, but to mail it back to them again , and I will ,tomorrow. I have been dealing with this for approximately 5 or 6 months and life is too short to spend so much time on a coffee machine,Desired Settlement: I want a working coffee machine that's what I paid for and that's what want.

Thank you

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Appliances Connection has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: The website boasts of their flexible 30 refund policy as a reason to do business with the site. After ordering and item and finding it is the wrong size to fit the sink in my apartment (despite the fact that my sink is a standard size) I attempted to return the item, They are attempting to charge a "shipping" fee to return the item. When I contacted the customer service department to settle the matter and have the shipping fee refunded a belligerent man got on the phone to argue with me. I told him I was not going to argue that I was returning an intact unused item to him and was willing to pay for my shipping and that he needed to refund me my full purchase price, I then told him I would let the crediting company handle it and hung up while he was yelling into the phone.Desired Settlement: I want a full refund of my purchase price for return of the unused intact item.

Business

Response:

Per our return policy any return is subject to 10% restocking fee and less shipping and handling.

The customer requested an RA to return Garbage Disposer he purchased through us, per his request we have processed and emailed him the return number.

The customer has agreed and sign on the RA. Our policy listed on the website prior to placing the order.

In order to bring this matter to full satisfaction we have waived all the fees associated with this return and emailed the customer a new RMA reflecting FULL REFUND.

Kindly , update your record and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The website did not clearly show any restocking fee, and since the shipping and handling was free their attempt to deduct an additional $50 from my refund was absurd.

I complained to [redacted] and they instructed me to return the item and issued me a refund.

Two weeks after I received a full refund the vendor responds to this complaint and pretends that they are offering me a full refund.

I have already long ago returned the item and been fully refunded via [redacted].

The vendor refused to give me full refund until [redacted] overrode them and now they pretend that are offering me a full refund.

This business has the WORST, RUDEST, most belligerent customer service and most ridiculous return policy of any vendor I have ever dealt with.

I would never again order anything from them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered several products from Appliancesconnection. The one at issue, a Danby ice maker, was deivered but the compressor did not work. They agreed to replace it, but required that I first buy a second Danby ice maker, claiming they would then refund me for the first one. The cost for each was $949.99. The second Danby ice maker arrived damaged and was returned. They have refunded me for one of the two purchases, but not both. This is clearly demonstrated on my credit card statements. There is more (I can provide substantial documentation), but these charges are the ones at issue. They claim they refunded the money. I have, at their request, provided my statements showing there is not refund. Their story and claims keep changing. I previously disputed the charge with AMEX. They asked me remove the dispute and they would resolve the issue and refund my money. I removed the dispute. It was not resolved. They next claimed they made the refund at issue. I asked them to send any documentation demonstrating they have done so. [redacted], a manager, said "I don't have to send you anything." He then told me to file a dispute with AMEX, which they previously asked me to withdraw. I stupidly did not realizing this was their attempt to push me outside the window to file disputes. AMEX is assisting as well. This company owes me $949.99. Please assist me. Again, I can provide significant documentation from them and me. I am an attorney and doing everything I can to resolve this short of filing suit. I have few options remaining and just want this to be resolved. Thank you for your assistance.Desired Settlement: I want my money back from this highly disreputable company. They owe me $949.99. Their customer service people have threatened me, repeatedly lied, and use tactics to delay payment that are simply untenable. I'm confident I am not the only consumer who has been treated this way.

Consumer

Response:

The business has contacted me in in reference to complaint ID [redacted], and has assured me that this will be resolved very shortly. At present, I accept their assurances and the proposed resolution will be satisfactory to me. Assuming that occurs, the matter will be resolved.

At present I am withdrawing the complaint to provide them one additional opportunity to resolve this matter.

Sincerely,

Review: I placed an order for a microwave trim kit. Appliances Connection advertised free shipping. However, when the kit did not fit the microwave we had purchased, we had to send it back. The company 's return policy stated I had to call for an RMA number. So when I called, I did receive an RMA number, but then I was told that I had to pay for the original shipping charge which they stated was 69.50. I was also to be charged a restocking fee of 10%. I argued over the shipping charge since it was free to begin with and that it was delivered by UPS GRD and only weighed 16lbs. I was then informed that UPS charges businesses higher shipping fees, but that UPS would probably charge me much less. Of course this did not make any sense. I did take to UPS and shipped it back UPS GRD and with a little extra insurance, I was charged a total 26.00 for 16lbs. So I originally paid 219.00 for the trim kit, and I will only get 127.60 credit because of this outrageous policy of sticking the customer with over the top shipping charges that they never were charged to begin with. I have never had a company do this before. I can understand the restocking fee, as some other companies also do this, but not the almost three times shipping charges.Desired Settlement: I had to pay a restocking fee and my own shipping charge to ship the trim kit back. That comes to 47.90. then the 69.50 they want and that brings the total to 117.40 This total is more than 1/2 of what I originally paid for the trim kit. They should not have advertised free shipping without explaining and revealing the shipping charge that you might be charged if you have to ship back. I feel this is almost a bait and switch in a way. I do not feel that I should not be charged the out of line shipping charge of 69.50. It is way out of line with what it would of actually cost the company and this is just a way of Appliance Connections to make money for an item that I have now shipped back so Appliances Connections could then sell this item again. This is an unethical business practice. I would like the original "free shipping" of 69.50 refunded. Thank you.

Business

Response:

Upon reviewing the complaint, our records indicate that this matter has been resolved, Ms. [redacted] had ordered a microwave trim kit, Ms. [redacted] called us to return it, due to the fact she ordered the wrong size.

All returns are subject to 10% restocking fee , less shipping and handling(per our return policy).

We do apologize it happened the item is over sized box and UPS charged extra for items like this. In an effort to resolve this matter will issue $25.00 credit.

Kindly consider our effort and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although I do appreciate the 25.00 credit, I do not agree with the over sized charge they claim that UPS charged. I sent the trim kit back at my expense and in the original box via UPS grd. It cost me 24.00 plus I added 2 dollars for extra insurance. This item weighed 16 lbs. So I paid to send back, 10% restocking fee, and even though this was "free shipping" to send to me, I ended up paying their shipping/handling of 69.00. So I paid over 110.00 dollars for an item I sent back and then this company could resale. Never have I paid this kind of price for an item returned. Also they did not tell me what kind of credit I would receive...my credit card or credit twoard another purchase, which I will not accept.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The credit has been issued as a refund to the customers’ credit card ,NOT as a store credit ,customer can confirm the refund by contacting his bank.

Kindly consider our effort and close the case.