Appliances Connection

Review: I placed an order on 4/*/2013 for a WD333 Toilet which indicated "Quick Ship" (<2 weeks). On 4/** I received an update claiming the ship date would be 5/**. The following week, that changed to 6/**. They called and offered an inferior product as a replacement. I refused and asked if they were sure about 6/**. They said they would rush ship it as soon as it was available, 6/** at the latest. On 7/* I requested an update and they told me I'd have an update by 7/*. It is now 9pm on 7/* and I'm convinced they have no concern for the customer. The item is still listed as "Quick Ship" today, fooling other customers.Desired Settlement: Plain and simple: if you offer a product with 2 week shipping, 3 months is outrageous. Admit you fumbled on this order and make it up with some store credit.

Business

Response:

We would like to take the opportunity to express our concern and sincere apologies for any inconvenience this matter may have caused. Upon reviewing the complaint the concerns presented have been addressed as follows:

Please understand that this matter which affects all authorized dealers is in control by the manufacturer, the item ordered happened to be a special order and the manufacturer had to wait on some parts to arrive from overseas.

We admit the delay in delivering this order was unacceptable; we are willing to offer Mr. [redacted] a $25 discount off of the order to be applied as a refund , we have processed the refund under order # [redacted].

Please consider our efforts in resolving this matter and close the case for satisfaction.

Review: After purchasing a faulty Summit Wine and Beverage Center from Appliances Connection I was forced to deal with Summit and the aforementioned business regarding a return which inevitably has taken well over 3 months to sort out. Today was the last straw. The fridge was delivered July [redacted] and today is November [redacted]. It was shipped back to the manufacturer on September [redacted]. Only on October [redacted] did I receive any sort of refund from Appliances Connection... however it was $200+ less than purchase price.

They claim it is due to restocking and shipping. However, on the invoice and their site shipping is free. Further, they are not restocking the fridge for the obvious reasons... it is faulty!?! You cannot offer free shipping and when your products are faulty try and issue less of a refund to cover your costs. False advertising and flat out wrong.Desired Settlement: Provide a full refund and compensate me for the hours, days and weeks you have wasted of my time.

Business

Response:

Upon reviewing the complaint ,we had issued credit for same amount we received from Summit , we don't charge any restocking or shipping on faulty items , the manufacturer credited our account less the original amount ,therefore we issued credit fro the same amount .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is responsible for refunding my full purchase price. The unit was sent back to the manufacturer. If the business received their wholesale price back. They kept the profit made on the purchase which is obviously unacceptable and ridiculous. The needs to refund the entire purchase price, not a portion.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Due to a lack of action on the part of the company in question, this complaint is still open. They are asking that I update reviews and close a complaint before they actually refund the money owed to me. They have proven through months of bad business, threats of suit over reviews, and unfaithful practices that they cannot be trusted. Thus this complaint is still open and all reviews stand as is until the money has been refunded to my credit card. Thanks!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our records indicate we have attempted on several occasions to resolve the issue and we are stilling willing and looking to bring this matter to its resolution . We have advised the customer to update all negative reviews he had posted against our company in exchange we are willing to take a lost and issue full refund.

"I recently purchase a new home and had to buy all new appliances to furnish it.I put in two separate orders.

Customer service was beyond helpful. I was informed throw email every step of the way until my order was delivered. All items came in perfect shape. They even delivered them inside my house.

No damage to any of the items. The cost I paid was lower then anyone else on the internet. Sales person was extremely knowledgeable.

Products arrived super fast from [redacted] to [redacted].Excellent Customer service.

I definitely recommend Appliances Connection, and will only buy from them in the future."

Review: I had ordered a refrigerator from [redacted] but cancelled that order after speaking with [redacted] at Appliances Connection about the total cost I would need to pay for delivering the new refrigerator and hauling away the old. I told her that the new refrigerator was on the third floor so she charged for me $25/flight for the two flights of stairs it would take to get to the third floor and another $25/flight for the 2 flights of stairs it would take to remove the old refrigerator. Based on that price I cancelled the [redacted] order. I was surprised to get a call when the refrigerator was delivered to my tenant stating that the movers wanted additional money. My tenant had to pay the delivery men $50 for them not to take away the refrigerator after it had been delivered. The delivery men first tried to claim that delivery from the first floor to the third floor constituted going up four flights of stairs and that they would need to get paid for taking away the old refrigerator down four flights of stairs. I told the delivery men that I had spoken in detail with [redacted] about the delivery and she specifically charged me for two flights going up and two flights going down. They then said that they need to be paid for the cost of going up and down the 6 steps that constitute the stoop at the entrance of the building.

I contacted Appliances Connection and wrote them that I did not appreciate being extorted for an extra delivery charge. They responded that they consider a flight of steps to be 8 steps and then asked me how many steps there were from the ground level to the third floor. I responded that I had never been told that the definition of a flight of steps was dependent on the number of steps and responded to them that a flight of steps is defined by Webster's dictionary as "a continuous series of stairs from one landing or floor to another." I also informed them that with a standard height of 10 ft between stories and the maximum height of a stair being 7.75" according to the International Residential Code that the minimum amount of stairs between floors was 16. I told them that from the ground level to the third floor constituted 39 steps. They responded that I should have been charged for 5 flights of stairs each way and that I had been undercharged. I disagreed and feel that if they are going to base delivery charges on the basis of number of steps that they should ask for the number of steps at the outset.Desired Settlement: I want a refund of the $50 I reimbursed the tenant for the extra delivery surcharge. I would have purchased the refrigerator from [redacted] if I were aware of this fee.

Business

Response:

10/**/13

Upon reviewing the complaint the issues presented have been addresses as follow:

We understand the customer had told us, he had two flights of stairs where the appliances need to go, and two flights of stairs to bring the old unit down, based on the information given and since the freight company charge $25/flight, we have billed him for total of 4 flights, at time of delivery driver was told he has to go an extra flight, total of 6 flight (up and down). Unrelated to 8 steps per flight. Thus extra delivery surcharge are valid and was collected by the shipping company not by us, we don’t see a reason to credit the customer $50.00.

We do apologize for any inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The response from Appliances Connection is disingenous. I have attached the complete written correspondence between myself and Appliances Connection in which one can see that they claimed delivery surcharge is based on the number of steps. The number of steps was never raised at the time of my initial phone conversation reagrding delivery. I have also attached a photo of the exterior of the building. I maintain that the stoop at the entrance does not constitute a full flight of stairs and therfore I should not have been charged for a full flight. I was aboveboard when I told [redacted] on the phone that the delivery and haul away was for an appliance located on the third floor. Therefore, I did not expect to receive additional charges beyond the original price she quoted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

We are going to take a lost and on this transaction and issue the customer $50 credit he requested . Kindly , update your records and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.A $50 credit was issued via [redacted] but in a manner in which fees were deducted so that the net amount I received was $48.25. I called the company and the customer service representative offered a 10-year extended warranty at no additional charge to compensate for the missing $1.75. I accepted this offer and hence can now state that my dispute with Appliance Connections has been satisfactorily resolved. [redacted]

Sincerely,

Review: I purchased a Samsung dishwasher from Appliancesconnection.com on Saturday, August **. As per my prior experience ordering from this company, I was aware that I would need to be present at the time of delivery to open and inspect the dishwasher for damage prior to accepting delivery. Because I work, I purposely entered my office address as the delivery address, so that I would be sure to be there when delivery was made. On Friday evening at 7:30 PM or so, I received a telephone message from the delivery company that my item would be delivered on Monday, 9/* between the hours of 5 AM and 9 AM. I immediately tried to call them back to tell them that the delivery window was impossible. Our office doesn't open until 8 AM. I could not get an answer. On Saturday, I entered a problem ticket into Appliancesconnections system, asking them to help me get the delivery time changed, so that I could be there to inspect the item. Their response was that I could call the delivery company back and try a couple of different extensions and talk to someone. Also, they said not to worry, because the drivers would call me on Monday morning before attempting delivery to verify what time they would arrive. I tried on Saturday and Sunday to get the delivery company on the phone, with no luck. By Sunday night, I figured I would just have to bite the bullet and be available to meet them at 5 AM, as soon as they called to tell me they were heading over to the office. I was up at 5 AM on Monday. By the time I got to the office, at 8 AM, I had still not gotten a phone call. When I walked in the office, my co-worker said I had received a package, and my heart sank. They did not call me so that I could inspect the dishwasher. They left it there with people who were not listed on delivery receipt. The exterior of the box was in perfect condition, but when the box was opened about 1:30 PM that day, there was huge damage to the bottom of the dishwasher's front door. I immediately put in another trouble ticket with appliancesconnection.com, and their response was that I should have inspected the dishwasher and refused it. I explained that I was not given that opportunity because their carrier failed to call me before delivery, and also that they left the dishwasher with people not listed on the delivery receipt. I have been going back and forth with appliancesconnection.com all week. They have given me nothing but unacceptable ways to resolve this issue. I do not feel that I should have to pay one more dime for this dishwasher, but their position is that since I didn't inspect the dishwasher, I should pay $93 to have their carrier pick the damaged one up and then they would reship a new one, or I can accept a new door from them at no cost, but I'm afraid I will have to pay a technician to install it, and then I still worry about the dishwasher's performance, and longevity. The third option is to return for a refund, but I fear that they would charge the $93 return fee against my refund.

I have clearly stated my case to them many times this week, both by their ticket system and by phone, and have found them to be belligerent and not willing to accept any responsibility for this problem. I have had successful dealings with them in the past, but will never again purchase from them.Desired Settlement: I would like the dishwasher that I ordered, brand new, non-damaged, and fully functional, delivered to me during normal business hours so that I can inspect it. If they will not ship a new dishwasher to me, I expect a full refund.

Business

Response:

Upon reviewing the complaint the issues presented have been

address as follow :

Per the shipping company the dishwasher ordered was

delivered on 09/**/14, and was signed for clear of damage , the customer called

us on 09/**/14 to report the dishwasher delivered damaged.

As of today we have agreed to replace the dented door and

send a tech to install the parts at no cost to the customer .

Kindly ,update you record and close the case ..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# 10218298, and have determined that my complaint has NOT been resolved because:

Hi –

The replacement door did arrive today, and again, the door was bent. I have refused delivery of the damaged door and notified Appliances Connection of the damage, and asked them how they were going to rectify this situation.

Thanks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi - I wanted to further respond to Appliances Connection's latest response to my claim. Their response says that they did not immediately replace my damaged dishwasher because I signed for it free and clear. This is not true. They delivered the dishwasher at a time that I was not available, without first calling to confirm a delivery appointment, and my co-worker was not told that the dishwasher needed to be inspected before it was signed for. I had not given Appliances Connection permission to allow anyone other than myself to accept delivery, so they should not have let anyone else accept it anyway.

They offered to replace the whole door, and had one shipped from Korea. This one was also dented when it arrived, and I refused it and notified them immediately. They said they would re-order and have another one shipped to me. What actually arrives this week was just the stainless steel "skin" of the door, not the entire door unit as agreed upon. This part was also dented and scratched, and I refused it as well. I called the company again, told them of the damage and that the part shipped was the wrong part anyway. They then told me that whole doors weren't available ever, and I replied that they just sent a damaged one a few weeks ago, and then he said "fine, your part is ordered, and you'll have it in a couple of weeks." I asked specifically if I would be getting the entire door unit and he said yes.

This is where the situation stands now.

Thank you for your help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

customer stated he wasn't aware of the delivery day/time is incorrect , the shipping company called him on 09/**, to schedule delivery for 09[redacted], below check the trucking company records as well we attaching proof of delivery receipt confirming delivery was free and clear :

DELIVERY TIME SCHEDULED: 09/**/14 05:00-09:00DELIVERING TERMINAL09/**/2014 18:05 06:05PM .

nevertheless, we are still working to resolve this issue as the parts have been ordered .

?

Review: I ordered a washer and dryer on May **, 2014 and was billed immediately. When they can three weeks later, both had been damaged in shipment. I accepted delivery on the washer because our old one had quit and I had no other good options. The dryer was refused and the company keep trying to get me to accept delivery despite me repeatedly telling them no.I have given them several opportunities to update me on the status of the replacement dryer but have been ignored. I even told them if they didn't respond, I would file a complaint. previously, I bought all new appliances from them for my condo spending well over $4000. This purchase was for my main house and additional is $2000. I had to order my new Samsung refrigerator else where. At $5200 it was two hundred dollars cheaper anyway. Lessen learned. This company has no respect for it's customers and should be avoided.Desired Settlement: I want my new, undamaged dryer delivered or my money back

Business

Response:

Upon reviewing the complaint, the issues presented have been addressed as follow :

We do acknowledge the customer received damage dryer ,unfortunately the dryer ordered is not available for immediate shipping we informed the customer of item being on back order , the customer requested to cancel the order for the dryer therefore , the order for the dryer has been cancelled and refund had been issued .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not credit me the full amount and I have filed a complaint with the Attorney's General office in New York.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have issued another credit in the amount of $25.00 under order # [redacted].

Please allow us 2-3 days to process the refund.

Kindly , update your record and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Friday, May **, 2014, I purchase a quantity of one "Signature Design by Ashley D19901 Berringer Side Chairs Set of 2 with Antique Hardware, RTA Construction, Microfiber Upholstery and Hardwood Solids in Hickory Satin" (as cited on my order invoice) for a total of $110.00 - no taxes or shipping fees. On Monday, May **, 2014, I received an e-mail from Appliances Connection requesting I call in regards to my order. The first gentleman I spoke with did not provide his name, yet when I asked to speak with the individual who e-mailed me, he proceeded to offer his assistance. This gentlemen advised that my order could not be shipped due to only one chair being purchased, and that I needed to order a minimum of two. When I explained that the listed item was advertised as a "set of 2," he told me that the chairs are valued at $110 each. Frustratingly, I told him the he could cancel my order because I was not paying that amount for one chair. After he disconnected with me, I retrieved my initial invoice to verify that the order stated a "set of 2" and called back.

I advice the second male who answered my call that I wished to speak with a [redacted] in reference to my order. He provided his name, but was not comprehensible due to his accent. This second customer service representative told me he was a [redacted], asked how he could help, and repeated the same thing the first gentleman advised after hearing my complaint. He placed me on hold after I explained that the item must be sold to me as advertised, and then he disconnected the call.

The third call placed to Appliances Connection was answered by a female - [redacted] - who transferred me to a [redacted], [redacted]. For the third time, I explained my discrepancy with [redacted] only for him to reiterate what the first to men told me. [redacted] said that he would not sell me the chairs as advertised because "the company made a mistake listing the item online," and that they were in the process of fixing it. I told him that was not my problem because the set of chairs had already been purchased for the advertised price. [redacted] responded with "it is your problem, and there is nothing I can do." After attempting to resolve this issue three times, to no avail, I explained that I would be filing a complaint with the Revdex.com, as well as providing useful feedback for future customers. [redacted] then threatened me with lawyers if I left him or the company a negative review. I do not take kindly to individuals who lie to me, or threaten me with legal action.

While waiting to speak with the manager during the third call's queue, I received an order cancellation e-mail still describing the product as a "set of 2" chairs. After ending my conversation with [redacted] I received a refund confirmation e-mail as well. Prior to typing this message, I went back to the company's website and took a screen shot of the item's description to verify my claims before the listing was changed. A better deal on the same set of chairs was found elsewhere for under $110, so I will let that company have my money. The lack of customer service and professionalism from all parties involved at Appliances Connection, with the exception of [redacted], is distasteful and warrants some form of disciplinary action; not to mention an apology.

Consumer

Response:

After filing a complaint with the Revdex.com and leaving reviews on a few websites, to include [redacted], [redacted] with the company's customer service department sent an e-mail wishing to resolve the issue regarding my cancelled order. I am not sure if the correspondence was sent after being notified of my dispute filed via the Revdex.com or another website. Nevertheless, I explained to [redacted] that there was nothing he could do to remedy my experience with that company. [redacted] then offered to sell me the same "set of 2" dining room chairs for $100, however, they had already been purchased elsewhere. The business' response/resolution in reference to complaint ID [redacted] would not have been satisfactory, as leaving negative feedback was the only way at attempting to resolve this issue. It could simply have been settled during the first phone call. This complaint is to serve as a warning to future patrons regarding the unprofessional and questionable business associated with this company. For the sake of this complaint, the matter has been resolved and communication with AppliancesConnection has ceased.

Sincerely,

I have attached screen shot photos (taken 5/**/14) of the three e-mails sent between [redacted] and myself, with the first and last sent by [redacted].

Review: Would have rather given this business zero stars, but that wasn't an option. I ordered two chairs. They arrived three days short of two months after I placed the order. They blamed the manufacturer, stating their email regarding my order was placed in the junk file. Then it took about a month for a UPS ticket to be generated. After no movement on the ticket (ETA, tracking info). Two weeks later AC gave me another UPS ticket #. That # was for a delivery going to California. Still no idea how they went about giving me that wrong #. So out of curiosity I checked on the original ticket #, and lo a behold that was the ticket for my chairs, and there finally was movement. I place my order 9/**/13 and just received my chairs today, 11/**/13. And the chairs (which are metal) have ample scratches as they were very poorly packaged. So I'll be spray painting them. For all my grief and follow-ups the "conciliation" I received from AC was $20 towards any future purchases with them. Trust me, that $20 shall never be used. All the emails and phone calls I had to initiate with this company to keep the ball rolling so that I eventually received my "distressed" chairs is a paltry attempt at keeping the consumer happy.Desired Settlement: Instead of a $20 certificate towards any future purchase, I would request a minimum of a $20 refund on the credit card I used for this transaction.

Business

Response:

At the customer preference , we will issue credit in the amount of $20.00 to the same credit card used for the purchase .

Very Disappointing..

Ordered 3 tables, never received 1 of the tables, one table was damaged on delivery.

When table was finally replaced, the replacement was the wrong color.

The CUSTOMER SERVICE is horrible. Only method of communication is via email.

Will NOT use this vendor again.

Run away from the idea of doing business with these people. You will regret it.

My adventure with Appliance Connection started in the middle of September 2015 when my dishwasher finally died. I searched for a replacement, found a model that I liked and started looking for someone to purchase from. The prices I found were all over the place. The lowest price I found was with Appliance Connection. Lowest Price obviously doesn't mean anything about customer service, speed of delivery, or the ability to properly communicate with a customer via email.

I made a purchase via their website using [redacted] as my payment method. I received an order confirmation 09/**/2015. [redacted] registered a transaction that was pending on the same date.

Days later I received an email stating that their was a problem with my order and needed to contact appliance connection. So I contacted customer service and had the pleasure of learning that their website doesn't process [redacted] and that they will need to send me a new invoice which I need to pay. If your website doesn't process [redacted] then why does it list it as an option? This made me extremely uncomfortable as I had looked at my [redacted] and saw the pending transaction for the full purchase amount. I didn't want to pay Appliance Connection twice for a single order so I ended up having to contact [redacted] to cancel the pending order before I paid the invoice. So I paid the invoice.

Three weeks, yes you read that correctly, three weeks after I made the purchase, during which I received no information or communication from Appliance Connection, I finally received an email notifying me that my item was ready for shipping. I don't own a warehouse but it shouldn't take three weeks to locate an item, package it, and put it on a truck. If the item wasn't in stock, or was back ordered from the manufacturer (which it ultimately was according to customer service after the fact) I would have expected at least an email stating as such. I received nothing from them. No notification that it might take longer because the manufacturer had a back order. The shipping email specifically stated that the shipping company would contact me to schedule a delivery date.

A couple days later I receive an email notification of my delivery date. I hadn't been contacted to schedule anything. As I wasn't going to be available that day I contacted the jokers at the shipping company. Oh by the way, the shipping company and Appliance Connection are out of the same address in Brooklyn. That should have been a clue. The shipping company then tried to insist I pay a $75 rescheduling fee. That obviously didn't happen and I contacted Appliance Connection directly to let them deal with the shipping people. They were able to "confirm" that delivery would take place the following day. The next day comes and surprise surprise no appliance was delivered, the shipping company had two trucks break down. Ok, things happen, I let it go, that was my next mistake.

I was told that it would be delivered the following week. Wrong. On the negotiated delivery date, that's right I had be negotiate to get a delivery date that worked for me, at 1:13 in the afternoon I received an email that my item was going to be delivered because their truck had broken down just outside the warehouse. I live approximately four hours from the warehouse and my scheduled delivery window was 1-5pm. So I was a little confused how I the truck would break down after noon on my delivery date just outside the warehouse when I live four hours away. I immediately called Appliance Connection and talked to one of their customer service (I use that term loosely) reps. She wasn't helpful in locating my item or getting my item delivered so I asked to speak to her supervisor. I sat listening to a ringtone for 16 minutes during which time I had to call them from another line in order to get someone to pick up the phone. After talking to someone on line two and telling them to get their supervisor on the line one I got to speak to the "head of the department." At the time of this phone call it had been exactly a month from my purchase date. The guy gets on the line and I make the simple request that someone get in a truck and deliver my item today or the next day. That is apparently impossible because the warehouse is too far away from my house (4 hours). I then spend another hour on the phone with him trying to get the item delivered that day or the next but to no avail. Of course I outline to him that during that time he is waffling around trying to tell me that no one can deliver the item that quickly that the truck with my appliance could be an hour closer to me. Ultimately he was unwilling to use any other shipping company than A & M Trucking. Not [redacted] or [redacted]. Order cancelled, [redacted] contacted, but received no cancellation email. But I did get a shipping update for my item after I cancelled.

Review: On May **, 2013, I ordered via telephone a Summit C301AUTO 30" combination Kitchen With 3.7CU. FT. Auto Defrost Refridgerator, Stainless steel Sink, 2 Electric Burners, Storage Compartment, Stainless Steel Top and Faucet. This product we saw on their website. this order was placed with [redacted]. I later received an email that the product would be delivered on June*, 2013. we were told that we would receive a call from the driver prior to delivery. There was no delivery. my wife called to inquire about the lack of delivery and was told that they made an attempt to deliver, even though we had received no call this effect. She was told then that delivery was now scheduled for June **, 2013. My wife received a call 2 days prior to the new delivery time to confirm that the delivery would be made. Due to work committments niether my wife or I would be available to receive the order, which was scheduled between the hours of 7 am to 12 noon. My wife called on the morning question, and informed them that we were not able to be present for the delivery, but our elderly neighbor would direct them where to place the product, on our porch. On arriving home that evening, about 5;30 pm, I open ed the package only to discover that the position where the refridgerator should have been enclosed was vacant. I immediately called only to recognize that the office was closed since 4;00pm that evening in keeping with their Friday hours of operation. since they do not operate on the weekend, the next opportunity to caal them was the following monday, June **. 2013. On the Monday, I again called them to inquire if the delivery was supposed to be done in two diferent packages, as a part of the order was missing. They asked what was missing and I told them the refridgerator. I was put on hold for a while then when the person returned he confirmed that the refridgerator was not delivered. this was very puzzling to me as the item was described as being all in one. I was told however that the fridge would be sent out when next they were making a shipment. I protested about this because we had paid for in full and had been awaiting this order for a while. I was then told that the delivery would have been made between Monday June ** - Wednesday June **, 2013. This still did not happen. On calling them today, Thursday June **, 2013, I informed them that we were no longer interested in the product we want to cancel, because they have proven to be deceptive and unreliable in their service. we have had to make other provisions because of their failure to deliver. The Rep, [redacted], who spoke to us said that they would ship the remaining part of the order next week, which we declined because we are no longer interested in this item. We asked that they return for the part of the order that was previously delivered, and was told that they couldn't do so, we would have to keep the order and they would send us a$50.00 gift card. We were Told we couldn't get our money back because we had accepted the shipment, one that I might add was incomplete. we were told also that we would have to pay shipping for them to take this back. When we protested, we were told that we could do whatever we wanted to do. we are seeking your assistance in getting this matter resolved.Desired Settlement: We would like to have the company Appliances Connection to make arrangements to pick up this useless item that was left on our porch, and a refund of the total purchase price of $944.00 + tax, and a letter to them, a reprimand that they should treat customers fairly.

Business

Response:

Upon further review of this claim, our records indicate that the item ordered was delivered on 06/**/2013, on 06/**/2013 Mr. [redacted] called our office sating that the Combination Kitchen he received missing the compact refrigerator, we apologized for the inconvenience and immediately contacted the freight company “AB Trucking” and opened tracer for the missing item.

On 06/21/2013, AB Trucking confirmed that the missing was found in their warehouse and it will be scheduled for delivery. According to AB Trucking the refrigerator was never delivered although second was scheduled for delivery four different times.

AB Trucking returned the refrigerator to our warehouse, as of today Mr. [redacted] still in possession of the main Kitchen unit. Mr. [redacted] called our office on multiple occasion checking the status of the refund, stating that he shipped the kitchen unit back to us , but he wasn’t to provide us tracking information .

We do apologize to our customer for the level of dissatisfaction progression to this point, we are still willing and looking to work with Mr. [redacted] to resolve this issue, we will issue full refund for the item purchased, once we receive the item back into our warehouse.