Appliances Connection

Review: I ordered a Fireplace and a Outside Combustion Air Kit for the Fireplace back on 09/[redacted]/2013, 1st time the shipped items delivery truck was in an accident and all items on the truck where lost which is not their fault. 2nd time around I received the fireplace but not the Outside Combustion Air Kit, which is needed to install the fireplace, instead they sent me a bracket for a completely different brand fireplace. I called and after a week of them “researching” it I had to demand to speak with a [redacted] and they finally agreed to send me the part I ordered. I finally received the item a month later and low and behold it was the wrong item again!!! In fact it was the same item they sent me the 1st time! Again I called and got the run around and the solution was for them to refund my money? Really great service here, buyer beware!!!Desired Settlement: Refund

Business

Response:

Our records indicate this matter has been resolved , a refund has been processed on 02/**/14.

Review: I ordered a kitchen table and chairs from AC on 11/** they arrived at my home on 11/**. The table I received was damaged. I was unable to inspect the entire table since I was in my 7th month of pregnancy. My husband noticed the damage when he was putting it together later on in the evening. We called the next day to inform them of the damage. They tried to get us to keep the table by knocking discounts off of it. I would have done that however it was a structural damage and I wanted a new table instead of running into issues down the road. It took multiple phone calls (and several business days later) for them to finally issue us a call tag for us to send this table back. They were going to make us send this back on our dime when this was not an issue of ours. I decided to give them another try and ordered a new table on 11/** and today is 12/** and I still have yet to receive my table. I have called the shipping company and I sat on hold for 45 minutes before hanging up. I then called Appliances Connection and have been working with an individual there who said he would look into it.....I was told last week they expedited my shipment (4-7 business days). Tomorrow is the [redacted] business day and the delivery company has yet to call me to set up my delivery. Appliances Connection has consistently lied to cover their butts on what has been going on.....

This company has been nothing but a hassle to deal with and take no responsibility for their actions.Desired Settlement: I'd like my table and chairs to be delivered asap and if they can offer me a credit for all the hassle this has put me through..........I am 5 weeks from my due date and I do not need added stress from waiting on a kitchen table and chairs from a company that cannot get their act together.

Business

Response:

Upon reviewing the complaint , our records indicate the replacement table has been shipped via [redacted] and schedule fro delivery today .Appointment Date12/**/14-12/**/14Appointment Time10:00-14:00 Pickup Date:12/**/14Origin City:[redacted]Destination City:[redacted]Pieces:2Weight:[redacted]#:[redacted] #:Service Type: NORMAL SERVICEDelivering Terminal Contact InformationQuestion: Click Here- Hide HistorySHIPMENT STATUSLOCATIONDATETIMEDELIVERY TIME SCHEDULED: 12/**/14 10:00-14:00DELIVERING TERMINAL12/**/2014 18:30 06:30PM INTRANSIT TO DELIVERY TERMINALIN TRANSIT12/**/2014 :AM Order Picked UpIN TRANSIT12/**/2014 16:30 04:30PM SHIPMENT DATA RECEIVED-PENDING PICK UPDATA CENTER12/**/2014 18:02.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am waiting for a credit for the 2nd damaged table that was delivered on 12/**. I was told yesterday (12/**) that a credit was issued however I have not seen it appear on my account yet, therefore, this issue remains open.I am upset that the 2nd table arrived damaged and have filed a complaint against the delivery company as well. They promised a specific delivery date (weekend of 12/**) and did not deliver until 12/**. I am still waiting on my chairs; this order is not completed and I am not satisfied and am wondering why it has taken over a month for chairs to be delivered.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I am still waiting to see the credit for both my table and chairs (my chairs are apparently lost and instead of them finding them, they are just issuing me a credit).......per AC the credit was issued on 12/** and it still has not posted to my credit card statement (I looked today 1/*/15).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our records indicate this matter has been resolved all pending credit have been issued . Kindly , update your records and close the complaint .

My husband and I are extremely pleased with our purchase from Appliancesconnection. We bought KItchenaid Single Wall Oven (KOSE500ESS), Kitchenaid French Door Refrigerator (KFXS25RYMS), Kitchenaid 30" Built-In Convection Microwave (KBHS109BSS), Kitchenaid Electric Cooktop with 5 Radiant Elements (KECC667BBL), Kitchenaid Architect II dishwasher (KDTE204DSS) to accompany our kitchen remodel. We love our new Kitchenaid appliances!! The convection microwave is great!!. It came with wonderful accessories and we have been having fun cooking different things such as steaming vegetables with the steam feature. The convection oven is amazing and cooks everything evenly, I also have to option of cooking without the convection setting. The refrigerator is a definite improvement from our previous frig. There is so much more space!! And the water tasted delicious!! The dishwasher works wonderfully as well, you cannot even hear when it's on. The cooktop is awesome!! We installed it in our island and it truly is a work of art. We were fortunate to purchase all of these Kitchenaid appliances from Appliancesconnection at a fraction of the price at local retailers. Seriously, discounted price, no shipping charge, and no tax the deal was amazing. The appliances all arrived in a timely manner and perfect condition. I have to say we were impressed. We will definitely be using Appliancesconnection in the future.

Review: When I ordered this item ** LSC27937ST from Aplliancesconnection.com there was no mention of having to pay to return item if it was found defective upon receipt. I found the refrigerator and their information to be negligent & failure to warn of strict liability for defective design.Manufacturing defects are those that occur in the manufacturing process and usually involve poor-quality materials or shoddy workmanship.Nothing is mentioned in the intital page of warranty as having to pay to return item if found defective upon receipt, That is exactly what happened when we took the tape and packaging off and plugging it to power supply. The protocol we followed was found in the instruction booklet of **. We called them immediately and told the problems we were having with the item. She told us to let it run to stabilize for 24 hrs at 37 degrees. So after the time allotted we purchased $200,00 in groceries and tried to fill the large capacity fridge. The next day everything was frozen. After having set the temp to the default explained to us by **.We called them and told them the loss we had incurred and they gave us the phone no. to authorized service repairmen. The total of repairmen for ** was 2. One had his message machine full and the other came the next day. After diagnosing it he found that the damper had been damaged which controls the sensors to adjust the temp from too hot to too Cold.This must occurred during manufacturing or transporting from Mexico to NY then to NM as stated on the box.I contacted Appliancesconnection.com and they were rude and obnoxious. They kept putting us on hold and transferring us to several departments.I did some research on ** refrigerators and there were pages of similar problems.I contacted the Federal Trade Commission and she took my complaint over the phone. She instructed me to contact my bank and get a bill back, the Revdex.com, the Attorney General Office and trade & tort law help line.** and Aplliancesconnection.com have subjected me to anxiety, pain, stress and suffering, Still I have not been compensated for damages sustained. I also need for them to come pick up this refrigerator and pay to return it to the RMA address in NJ, as well as damages mentioned above.Desired Settlement: Compensstion for damages, stress,anxiety,financial loss and pay to ship back to appliancesconnection.

Business

Response:

Upon reviewing the complaint the issues presented have been addressed as follow :

The customer stated the refrigerator received is defective , the standard procedure is for the manufacturer to assess the unit and if the unit is deemed not repairable by the manufacturer technician , the manufacturer will replace the defective unit at no cost to the customer , we have contact ** on behalf of the customer, as of today the technician who checked the unit didn't confirm the unit to be not repairable , we do understand the customer's frustration of not able to use new unit but we are in control of the manufacturer warranty terms and we have to follow their policy .However, we have emailed the customer return authorization number which he can use to return the fridge to our warehouse for full refund.

we are still working with ** to bring this matter to it's resolution ..

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[We have read the response from appliancesconnection.com. They are in the business of shipping defective appliances and expecting to for customer's to pay and accept the item shipped. They sucker you in with low prices and a 24 hr sale that is still going on now. I have reported to appliancesconnection the problem with their ** product made and shipped from Mexico with shoddy parts and poor workmanship. They have done this to a high percentage of their customer's as shown by all the complaints at Revdex.com & websites that I have googled. They are to be held responsible for shipping defective appliances and their shipping lines both should carry insurance for delivering defective items.They should pay for returning their defective refurbished goods. I have contacted appliancesconnection & ** based in the Philippines within the time stated in their warranty for them to pay for shipping back this refrigerator that was damaged by their staff or their shipping line. I sustained frozen spoiled groceries totaling $200.00 and they have not compensated me or even mention it on their response.I did call appliancesconnection & ** multiple times and all I got was the run around & conflicting answers, them hoping to kill time in order to not pay for returning item back to NY. I did comply with sending them photos they requested, and have not used fridge whatsoever.They are running a scam by shipping refurbished items and passing them as new. When they arrive, you expect a brand new item to work properly and it freezes your whole entire groceries. Apliancesconnection should be shut down for scamming hundreds of consumers, pay to return this item back to NY. “[redacted] final mile” is the shipping line they use to deliver their defective items as shown in hundreds of complaints online. This company has the rudest employees and abusive customer service that has shamed the name of the different appliance companies including **.Pay to pick up this refrigerator and compensate me for the damages sustained by your broken refrigerator.Thank you,[redacted]

]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Gentlemen,I have tried time and again to settle this issue on the LG side by side Refrigerator . Each time you have some excuse not settle this issue dated since August 2014. I have checked wtih the Revdex.com and find 328 complaints against you and mine should make it one more. Dont you find any shame or embarrassment as to how many people you have cheated in the past few years? I am looking for the Revdex.com to file my complaint against you along with rest of the others you swindled. If LG knew that your mixed up company does not know what you are doing, they would cut you off from representing them. The cost for storing your item is now risen to $700.00.Please file my complaint with the Revdex.com!Per the Revdex.com website complaints against appliance connection are:[redacted]

[redacted]Thank you,[redacted][Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have gone ahead to fully review this case so we may properly address all of [redacted]’ concern: [redacted] had purchased an LG LSC27937ST side-by-side refrigerator on 08/**/14 at 1:12AM EST. That same day, at 4:56PM, [redacted] called us stating a competitor was offering a free 10 year warranty and wanted the offer matched. Our Customer Support team matched the offer to satisfy [redacted]. 2 days later, Order# 1637166 had shipped out via freight service. On 08/**/14 2:29:59PM, [redacted] contacted us requesting a price match to a competitor’s online advertised price. Our Customer Support Team advised [redacted] that we are unable to adjust the price of a unit once shipped from our facility, at which time [redacted] disconnected the ongoing phone conversation. At 3:12:31PM, [redacted] had contacted us again with the same request, which resulted in the same outcome- our support representative advised that we could not adjust unit pricing after order shipment, and [redacted] disconnected the call. On 08/**/14, [redacted] had contacted us stating he was experiencing difficulty with the unit received and requested assistance. Our policy provides customers with the ability to ship back an item if they are not satisfied with it. Upon receipt of returned merchandise, we provide a FULL refund. [redacted] declined this offer. Our support staff immediately contacted the manufacturer for assistance with the product received, on a three-way call with [redacted]. Our support representative was dedicated to assisting [redacted] with his request and walking him through creating a trouble ticket with LG. LG had dispatched the closest available technician to [redacted]’ home to conduct a diagnostic test on the refrigerator received. During the course of this time, [redacted] had contacted us demanding we reimburse him $200.00 for food that had gone bad. Even though it is not our policy, nor responsibility, to maintain the freshness of our customer’s foods – we attempted to assist [redacted] by meeting him halfway and offering a $100 courtesy reimbursement, which he declined. Furthermore, LG had forwarded the following message to us regarding the service appointment scheduled for [redacted]: “[redacted]

[redacted] LG DEALER SUPPORT Direct phone #: ###-###-#### Toll free phone #: ###-###-#### Now dealers or consumers can track their repair status on-line at [redacted] As you can see, we have provided every option we possibly could to assist [redacted]. [redacted] declined the option to return the merchandise for a FULL refund, declined a $100 courtesy reimbursement, and refused to allow an authorized LG technician to perform a repair which ensure the refrigerator received would perform according to factory standards- at no cost to him. His refusal to cooperate and persistence in blaming us for something he won’t allow us to assist with is counterproductive at best. We are ready, and willing to honor any of the options previously offered, though it is truly up to [redacted] whether or not he actually wants to resolve this matter, or continue putting more effort into blaming us for any additional reasons he can find.

Review: Ordered 2 appliances on the phone with [redacted] on MAY [redacted] 2014. Explained to [redacted] that we were moving in a new house without appliances and would require delivery by June [redacted]. He assured me that while it was tight, it would be delivered on time if I paid an extra 70$ for Express Delivery.

On JUNE [redacted], my appliances were picked up from Brookly, NY and en route to the shipping hub in Georgia. Since then, they have not appeared anywhere on tracking. It is now JUNE [redacted] and neither the shipper nor Appliances Connection can tell you where my appliances are, when they'll be delivered to the shipping hub, much less when they'll be at my doorstep. Their 3rd party shipper is telling me it will take 7-10 business days from the time they receive the product, but they have yet to receive it.

I called Appliances Connection twice over this matter and I'm being told that there is nothing they can do, the appliances are "on a truck somewhere" and "delays happen" but they cannot refund my money.

I'm out 2450$ and I'm living in a house with kids and NO fridge. Absolutely unacceptable.Desired Settlement: I want the appliances I ordered.

Consumer

Response:

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Business delivered fridge on June [redacted]

Business delivered range on July [redacted]. However, cooktop was cracked and delivery was refused.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon reviewing the complaint the appliances ordered have been delivered in two separate shipment , the refrigerator was delivered on 06/**/14, and the stove was delivered on 07/**/14. it has come to our attention that the stove has been refused due to damage but our service and parts department spoke to the customer and offered to repair the stove and have it redelivered , the shipping company will contact the customer to redeliver the stove .

kindly update your record and close the complaint .

Business

Response:

we have agreed to the disputed amount and no further action is required, the amount has been debited .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi, Thank you for all your help in this process. I have emailed the screenshot to the dispute analyst at USAA and will relay their answer as soon as I receive it. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been working with Appliances Connection since May. It is now August [redacted] and I feel the need to report my concerns as I think I am getting the run around from them.

I placed an order for a stove back in May. It was delivered defective. I did accept it at the time, but later decided to return the stove. It was picked up on 7/** (RMA #[redacted]). A few days after it was returned I talked to someone in their customer service department and they said that I would get a credit for the full amount in 5 business days. When I did not see a credit, I called customer service 8/** or 8/** and they told me something had not happended correctly with the paperwork and that I would be credited by 8/**. If the credit appears on my statement by that date, I will be

The replacement stove arrived the same day they tool the previoous unit, 7/**. It was also defective. The delivery guys told me it was an electrical issue and advised that I not even have it delivered into the house (they found the issue in the parking lot of my unit). I agreed and they took the stove away. Appliances Connection contacted me and said that they could fix the issue by having a technician come out an repair it. I agreed to work with them since each time I placed an order for a new stove, it took 3-4 weeks to arrive. By this time I had 2 stoves on my credit card and had not had a fully functioning stove since early May (almost 3 months). [redacted] re-delivered the 2nd stove with the electrical issue on 8/*. On 8/**, I contacted Appliances Connection and provided all the photos and copies they needed of the issue. When I did not hear back from them, I contacted them again on 8/**. They told me that they were in the process of ordering a part for it and would contact me as soon as they had more information. It is now 8/** and I still have no update on when the stove will be fixed.

I decided to contact the Revdex.com out of frustration as I never seem to get straight answers from them.Desired Settlement: I would like everything to be resolved. My account needs to be credited by 8/** for the full amount of the first stove and repairs must be made to the second stove as soon as possible. I would also like a discount on the replacement stove of 10% for frustration and a formal appology from the company for the poor customer service they have provided.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AppliancesConnection.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: A range I ordered was not the quality I expected. I refused delivery and was penalized 41.79% of the initial cost. I asked for an exchange to no avail

I purchased a GE range on 10/**/2014 from Appliance Connection that looked exactly like my current range, also a GE. At the time of delivery it was not the same quality of my old model. They were both convection so I could not believe the tinny, shoddy quality of the new one. I asked the deliverymen to take it back. I informed the company via an open ticket (Invoice # [redacted]) on 10/**/14 and asked if I could exchange it for a different appliance that I would inspect at a store to be sure of the quality. They sent me a "Return Merchandize Authorization" that showed restocking fees (which I was okay with) and shipping and handling fees which were initially free. I told them their return policy was outrageous. They penalized me 41.79% of the original cost with their add ons. I would like them to give me a credit for their imposed shipping and handling fees and allow me to purchase another appliance that I have inspected at a brick and mortar location.Desired Settlement: Credit for $234.94 to order another appliance. I don't think I should be penalized for an inferior product that will be in my home for years to come.

Business

Response:

I will address this issue by providing an excerpt of our return policy ,

If you choose to have AppliancesConnection.com pick up and return the item(s), you will receive a refund less $0.75 per pound return shipping fee.If you refuse delivery for any other reason besides a damaged product, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.If you refuse the entire shipment if only a part is damaged, you will receive a refund less the outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee for the non-damaged merchandise.Items that are returned to us because the address was invalid and could not be delivered will receive a refund less outbound and inbound shipping, rated at $0.75 per pound, and a 10% restocking fee.If your order included a package discount, the discount will be void and you will not be credited for the total amount of the discount.If an item is returned in a condition other than new.If parts or accessories are missing from the original packaging.

The customer placed an online order for GE stove the order was processed and shipped , at the time of delivery customer refused it stating the stove is less quality than her older stove ,since we shipped what the customer ordered a refund issued less restocking and less shipping .

Review: I ordered a range and a refrigerator from appliancesconnection.com. Because the range was broken I chose to return it for another model rather than having it repaired. I paid $200 fee to have the new range delivered and the first broken one returned. This took place on July [redacted] and I have yet to receive a refund despite multiple calls and agreeing to their onerous return policy. Customer service wait times are endless and they just keep saying they will get back to me or to call back later.Desired Settlement: I would like to receive the full refund I was promised of $1,607.10 which already took into account a 10% restocking fee and an additional 200$ fee to return the item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: order # [redacted]. Ordered 5 appliances on 02/**/2014 and my credit card was charged same day. I still have not recieved my appliances and am getting the run around.Desired Settlement: Complete refund.

Business

Response:

Upon reviewing the complaint , our records indicate 5 out of 6 appliances were delivered on 06/**/14 , it has come to our attention that the shipping company either lost or damaged the refrigerator , regardless we have placed new order # [redacted] for the missing item , the refrigerator will get picked up on Friday via AM Express Trucking and should be delivered next week , we have spoke to the customer on 05/**/14 and informed him of the situation .

we do apologize for the delay and for any inconvenience this matter may have caused.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ordered product. Delivered late and not provided installation. Still not being provided installation.Desired Settlement: Ordered product on August **, 2014 and paid for installation and expedited shipping for delivery within 4 days. Product did not arrive for over three weeks and without a person to install the product. Product still has not been installed and advised to get another party to install for more money.

Business

Response:

upon reviewing the complaint the issues presented have been address as follow :

The installation fee has been credited on 09/**/14 , and today we spoke with the customer apologizing about the issues and confirmed the expedited delivery of $69.99 will get credited in 24-48hrs.

once again please accept our apologies for any inconvenience this may have caused, Kindly , close the case.

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Review: We ordered a wine cooler and received a damanged/defective item. The company refuses to honor their policy regarding return shipment of the product. We have spent countless hours arguing with them on the phone with no resolution. We have now have a useless wine fridge sitting in our living room with no way to return it.Desired Settlement: We would like them to arrange a pick-up of the item for a full refund.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Our records indicate that we arranged with [redacted] the fright company to pickup the wine cooler, the pickup completed on 04/**/14, the customer received Full refund for the item.

Kindly update you records and close the case.

Business

Response:

Our records indicate that we arranged with [redacted] the fright company to pickup the wine cooler, the pickup completed on 04/**/14, the customer received Full refund for the item.

Kindly update you records and close the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was very excited when I found a beautiful table that fits my family's needs at your company and at such a low price. Upon ordering I was very pleased to see I had an email almost immediately stating that my product would be shipped to me on March **, 2014. I was super excited as this was the last piece of furniture we needed for our house to be ready for when our little girl gets here. Then my first concern struck. I checked my account and found that I had been double charged for the order. I had an invoice from you stating I ordered ONE dining set and the price I should have been charged, yet somehow you had in your system that I ordered two dining sets. Obviously, that was confusing since I had an invoice that clearly stated I ordered one. I have no idea what kind of system you are using that would make a mistake like that. Most people do not have double what they are charging to their account just lying around. That is my first complaint. My next complaint is that a couple of days after receiving the email stating the product would be shipped on 3/**/14, I all of a sudden was informed it would not be shipped until 6/*/14. My daughter is due June [redacted]. There is no way we are going to have the time or patience to be setting up a dining set once we have a newborn in the house. This was the entire reason I ordered so far in advance. Upon asking why the shipping date is so far out now, I was informed the product is on back order. My question is, why wouldn't I be informed of this BEFORE I purchased. I would have never bought this dining set if I knew I would have to wait that long. To be told from the start I would have to wait a week for it to be shipped then all of a sudden THREE MONTHS. I am astounded by how ridiculous it is that you find that acceptable. You absolutely need to figure out how to label your products on your website. I feel I was tricked into buying the dining set because of your negligence to inform customers that your products are back ordered. I have already cancelled my order and will absolutely never be giving you any of my business and my friends and family will know about your negligence.Desired Settlement: Fix your website so that other people do not get put into the same situation as I did. People should know if a product is on back order BEFORE they purchase as they may change their mind in purchasing. Just because you want to avoid losing business does not mean it is okay to omit the facts about a product. Also, you absolutely need to fix your system so that it no longer dole charges people. Luckily, I checked my account before it was processed but some people may not check that and getting their money back may be much harder for them. Overall, become a responsible company.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Upon reviewing the complaint, per the customer’s request the order has been cancelled and full credit has been issued.

We do apologize to our customer for any inconvenience this may have caused.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Here is the short of the story. I have purchased a 36" freestanding range from Appliancesconnection.com and it came with parts for a 30" range. That was back in Feb. The 2 parts enclosed in the box that are included in the purchase were clearly too short. I have used their online "ticket system" for communication and called and e-mailed. I sent pictures, twice, that clearly show the parts are too small. They didn't reply and I didn't see any parts so I had to contact them once again. They sent a part out that is the wrong part. I sent the part #'s of the missing parts. They said they would send the correct parts in 2-3 weeks. That was May *. I had to contact them again to see where the parts are and they are requesting pictures again of the wrong parts. Very frustrated! I have the chain of communication if needed. At this point I feel they aren't going to remedy the situation they are just trying to stall me in hopes I give up or forget about it. This has been the worst service I have ever encountered. Thank you!Desired Settlement: We would just like to get the 2 pieces in the 36" length to fit our 36" range ASAP. We have the 3 wrong parts and will gladly ship them back, but not at our cost.

Business

Response:

upon reviewing the complaint the issues presented have been addressed as follow :

we have contacted the manufacturer and ordered the correct part ,the manufacturer mistakenly shipped the wrong size part , we have contacted the manufacturer again to make sure the correct parts get shipped to the customer , the manufacturer is on back order for the parts and it will ship shortly .

the latest update we received in regards to these parts that should be available on 08/**/14.

we do apologize for the delay and will make sure the parts get shipped via express shipping .

This company does not value its customers one bit. You will get no customer service!!! I ordered a Washer and Dryer from them and it took 3 weeks to deliver. I had my 80 year old Grandpa signed for them and unfortunately the washing machine was damaged and he didn't see it until the driver was 5 min down the road with a signed paper. It looked like the entire thing was run in to with a fork truck. THIS WAS 100% MY FAULT. However I was hoping they would still work with me. I was able to return and repurchase. They would not do an exchange. So I had to pay $160 shipping back to them, then a $90 difference because the price of the same washer had increased and then I lost my $45 in coupon codes with the return of the damaged washer. There was no concession on the price difference or the loss of my coupons as good customer service for my inconvenience. They just could care less. Also the replacement washing machine took 2.5 MONTHS to get to me after originally be told it was in stock. I will NEVER order from them again and will make sure to steer anyone else away that I can. I know ordering online can be a gamble, but in this day in age I feel like I should be respected as the customer and that a company should be willing to help a customer out. The manager and customer services representatives never even tried to work with me, just kept stating "company policy"."

Review: On 6/**/13, I placed a web order for a dining table and 6 chairs from AppliancesConnection.com. Order # [redacted]. On 6/**/13 I received an automated email stating that my order would ship by 6/**/13. When 6/**/13 came and went, I still had not received a tracking number. I called AppliancesConnection.com to request a tracking number and the customer service rep said they did not have one and that I should try back in a few days. On 7/*/13 I opened an online ticket requesting a tracking number. That same day, I received an email response to my ticket saying that I should call AppliancesConnection.com to confirm my order information so that they could ensure prompt delivery. On 7/*/13, I called AppliancesConnection.com per the email I received. I was told that tracking information was not available and that the items were on back order from the manufacturer. This was never communicated to me, it took my multiple inquiries before I was finally given this information. I asked how long the items would be on back order, and the customer service rep told me he would call me back in a few days. I checked the AppliancesConnection website, and the items were still listed as "available." I also checked several other internet sellers that I know sell the same dining set, and the set is listed as "available" at all of them. I then called the manufacturer ([redacted].) and was told that the items are not on backorder and are available. Later the same evening (7/*/13) I received an email from AppliancesConnection.com that my order has been canceled. I never requested a cancellation. When I contacted them to find out why my order was canceled, I was told it was because the items were "heavily backordered." This information contradicts the manufacturer and AppliancesConnection's own website. In addition to all of this, AppliancesConnection applied a pending charge to my credit card the day after I originally placed my order, despite their website saying that they will not charge until an item ships. In this case, not only did the item not ship, but it apparently was never even close to shipping.Desired Settlement: I would like to know the true reason my order was canceled. If the items are really "heavily backordered" why are they not listed that way on the website? I would like AppliancesConnection.com to deliver my order as it was placed.

Business

Response:

Upon reviewing the complaint filed by Mr. [redacted], our records indicate that Mr. [redacted] submitted an online order for a dining table and three chairs, upon receiving the online order our system sent a confirmation email, confirming the Model/ quantity ordered, the order was processed and submitted to the manufacturer to be fulfilled and drop shipped directly to Mr. [redacted]’s location.

On 07/**/13, Mr. [redacted] called our office to check the status of the order, during the conversation with our customer service agent Mr. [redacted] expressed that he assumed the chairs ordered comes in set of two, and for the price he paid will receive total of six chairs .we confirmed that the order and the price paid is only for three chairs as our web site clearly stated the price is per chair NOT per set of two.

We have told Mr. [redacted] that the order will be cancelled, due to the misunderstanding in submitting the online order, had Mr. [redacted] called us prior to submitting the order online, we would have confirmed that the price for the chairs sold is per unit not per set.

We do apologize to our customer for his level of dissatisfaction progressing to this point.

Please consider our efforts in resolving this matter and close the case for satisfaction.

Consumer

Response:

Yes a refund was issued.

Review: I ordered a sink from App Conn. it was received broken, I shipped it back and they have given me the run around for a month. I have a UPS tracking number with a signature and they refused to accept this and would not call UPS to verify. I have spent several hours with their rude customer service personnel. [redacted] is especially the worst offender, he will not give me the office location mailing address, he talks over you and tells me he will give me no more information and hangs up on me. When I questioned him early in the process I asked to speak to his supervisor and he told me he is the manager and I asked to speak to the owner and he told me "NO" and hung up on me. I have one form from App Conn dated 6/*/13, it is their Return Merchandise Authorization for stating the I will be credited $488.00. Again on 6/*/13 I receive and invoice stating a credit of $488.00. They credited my acct. $389.00 when I called to get this corrected they transferred me to [redacted] and he said I received my refund and hung up. He is claiming that I am not entitled to $99.00 shipping but I talked to several people at UPS and they refund the shipping to the business and that the business needs to pass it on to me. Also, after viewing a website with several complaints against this company I found one very disturbing that the owners are [redacted] & [redacted] of New York and they are notorious for shutting down failing/scam operations and starting new ones.Desired Settlement: I would like $99.00 credited to my credit card. I DO NOT want any nonsense of credit from their company as I would never use them again.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Upon reviewing the complaint, our records indicate that matter at hand has been resolved; a full refund for the broken sink has been issued.

We do apologize to our customer for his level of dissatisfaction progressing to this point.

Please consider our efforts in resolving this matter and close the case for satisfaction.

Review: I ordered 4 kitchen appliances, they were delivered on May **. The microwave was damaged, so I refused it. I was told I would receive a replacement in less than a week. After many phone calls to this company, the last one being June *, '15, I still have not received or heard anything even though they said they took care of it. There is no way to track the shipping on this. I was told on June * that it would ship [redacted] & arrive in 3-5 days. My credit card has been charged for all 4 appliances.Desired Settlement: I would like the company to contact me with a status update on this order. I would like to know if & when they are going to send the replacement microwave that I've been already charged for.

Business

Response:

Our records indicate this issue has been resolved as we have shipped replacement microwave under order # [redacted] via [redacted] ,according to the tracking information it has been scheduled for delivery on 06/**/2015.please update your records and close the case.

Review: We purchased a wine refrigerator in November of 2013. It was installed December of 2013. The unit stopped working in the beginning of April 2013. We contacted the manufacturer and went through several months of attempting to repair the product with parts that did not work. We submitted the paperwork to the manufacturer to get a refund for the product. We also submitted the requested paperwork to Appliances Connection. This process took over a month (not including the months of trying to get the manufacturer to agree to a refund). We received our refund in August ** for the amount of $790.71. We paid $1099.00. I have requested the deficit but have received no response. It has now been over 4.5 months and I would like this to be taken care of immediately.Desired Settlement: I would like the full refund of $1099.00.

Business

Response:

Upon reviewing the complaint our records indicate we have issued refund in the amount we received from the manufacturer [redacted] , the credit amount issued is less “wear and tear “ and less shipping we can’t control the manufacturer in this matter .However , in an effort to resolve this issue we are willing to ship replacement unit for the same amount of the credit had been issued .

Review: Ordered an electric range November, **, 2013. Received shipment on Dec [redacted], 2013. Over a week later than promised. Glass top was completely smashed.

Performed all of the necessary steps to file for a replacement. Was told that the replacement would take 7-10 business days.

Have been waiting 4 weeks for a replacement.

First they told me that a replacement was coming direct from GE

Then they told me that they were sending one from their warehouse.

Then they told me that they were waiting for the replacement part so they could ship us the repaired stove.

They were just giving me the runaround.

I finally asked them to cancel the order and refund my money. Now they have issued a customer credit, not a refund.

I am LEERY that they will not provide me a full refund.

Please help.

Please see the following ticket detail:

Customer (December **, 2013, 11:38 AM):

Hi,

Please just send us a new, undamaged replacement range with the exact same model #.

We do not want a related or refurbished unit.

Thank you.

AppliancesConnection (December **, 2013, 4:12 PM): [ANSWERED]

Hello [redacted],

We have received your claim, please allow 24-72 hours for and update to this ticket.

Thank you,

Customer Service

Customer (December **, 2013, 10:58 AM):

Can I please get a status on this?

AppliancesConnection (December **, 2013, 1:50 PM): [ANSWERED]

Hello [redacted],

We have contacted GE to have a replacement item shipped, it will be shipped to the local trucking facility in your area, they advised us the item should arrive at the local trucking facility within 7-10 business days. Once the trucking company has the item they will contact you to set up a delivery day and time.

Thank you,

Customer Service

AppliancesConnection (January **, 2014, 11:06 AM): [ANSWERED]

Hello [redacted],

Thank you for contacting Customer Service. Our records indicate you have spoken to a representative regarding this matter.

As advised, we have shipped one from our warehouse directly to you since the manufacture couldn't ship one to you till mid this week.

We will also request to JB Hunt to have this delivered by the end of this week.

If you have further questions or concerns, please contact us by replying to this ticket and a team member will respond in a timely manner.

[redacted]Desired Settlement: Full Refund

Consumer

Response:

At this time, my complaint, ID [redacted]regarding AppliancesConnection.com has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: ordered Best Range hood and replacement charcoal filter approx 9/**,2013 and after several delays, received it on 10/**/13. there was no apparent damage to the shipping carton. because of kitchen remodel,box wasn't opened for about 10 days, but when it was, I discovered extremely poor paint finish-like part of the unit had a propane torch char the paint on both sides of the range hood vent area. The unit missed the quality control inspection at the very least. Possibly it is a used or poorly re-furbished unit represented as new at the worst. There were also broken parts loose in the shipping box. I contacted appliancesconnection on 11/**/13 to start the return process. I have a complete record of the entire "ticket"process. Long story short for now, I've received one delay after another. I've forwarded several pictures documenting the poor paint. Finally got an RMA on 11/**/13, hood and filter were picked up on 11/** and confirmed back to AC on 11/**. Per their return policy I should have received my refund on 12/**/13 at the latest. I was informed that my refund was being held up while they worked with the manufacturer about the defect and it would be another 7-10 business days. I informed them that that was their problem, not mine and to issue my full refund of $1516.90 immediately. They have not responded since and still no refund. Ii have contacted my credit card company to dispute the charge in another effort to get this matter resolved. I've complied with every request they've made to me, but they are a long way from fulfilling their part of the bargain. It should be noted that I returned the filter since it will be of no use without the hood. None of their correspondence has talked about the filter. I'm sick and tired of their delaying tactics!Desired Settlement: I want a full refund, $1516.90 for the hood and filter as well as $280 for the shipping cost to return the items, total $1796.90, to my credit card now.

Consumer

Response:

Coincidentally (hah!) the day after Appliances Connection was informed by the Revdex.com of my complaint I received an email from them that my credit was going to be issued. I have received my credit, but it was due to the dispute I filed with my credit card company. They adjusted my account by the correct amount and AC acted like they took credit for it. So the matter is closed.

Sincerely,