Appliances Connection

Review: I ordered four chairs on 9/**/14 for our new salon, which was to open 10/**/14, the items were listed as Available. We were informed on 9/** that the ETA for the items was 10/**/14. We were informed on 10/** that the order was approved and processed. It stated that items would be shipped immediately or a ticket would be issued with an ETA. Still, on 10/**, one day before, we were given a new ETA of 10/**. We wrote back asking if the items were to be shipped on that date, since the salon opens on that date, the response given was that the items were to be received that day and shipped directly from their warehouse to us. On 10/** we received another ETA with information available on 11/**. No shipping date just and UPDATE. I responded that it was now getting ridiculous, I asked for an EXACT ship date or I wanted a refund. I was told that the items would be received at their warehouse on 11/** and they would ship directly to us. On 11/* I received another update that I would be UPDATED on 12/*. I have since received two notices from the company asking me to review my purchase. Clearly, I can't review something I have never received. I am now nine weeks after ordering and paying for these chairs and I am still waiting for December*, for my nest UPDATE. This is ridiculous.Desired Settlement: I expect delivery of items immediately or a full refund. If items are not received by 12/**, one week after their proposed next UPDATE, if no refund is issued, I will be filing a complaint with my credit card company and disputing the charge. I feel I've been more than patient, now, after seeing all of the numerous complaints against this company, I now wish I hadn't given them the benefit of the doubt and put my foot down sooner.

Business

Response:

Upon reviewing the complaint , first we would like to apologize for the delay in shipping the chairs ordered as the customer aware the product is not available and the manufacturer awaiting shipment to arrive from overseas which we expected to be on 12/**. we have contacted the manufacturer for an update if there is any unexpected delay we will notify the customer at that point if he would like to cancel the order we will do so at his preference .?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Further, all items have been received! Thank you so much for your help!

Sincerely,

Review: I ordered a 5-piece dining set from the merchant on 7/* over the phone. Prior to ordering, I asked the salesmen if the dining set came with 4 different color chairs. He assured me that they did. On 7/**, he contacted me to call him. When I returned his call, he was no longer in the office so we spoke again on Monday, 7/**. He informed me the chairs come in sets of 2 and I could only get 2 different colors. I told him I was not happy and did not want the dining set unless it came as advertised and described on my invoice. He said they couldn't fulfill the order and asked me if I wanted to cancel so I agreed to cancel my order. He then called me again on 8/* and told me they could send me the dining set. I told him I already bought another dining set and was not interested. He told me they shipped it out already and tried to convince me to take them. I told him I canceled this order two weeks prior and did not need another dining set. I saw the charge on my credit card and contacted customer service. They refunded the charge the next day. However, today I see a 'rebill' of the same charge. I did not place another order nor did I give permission for this charge. This order was canceled on 7/** and the salesmen I spoke to did not cancel my order and is trying to cover his mistakes by blaming me. This is not how a business should operate.Desired Settlement: I want the funds refunded to my credit card account immediately and I want them to no longer have my credit card information on file to file me additional charges in the future as they did on this order.

Consumer

Response:

At this time, I have been contacted directly by AppliancesConnection.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I received 3 more calls from the business wanting to ship my order to me and asking me to remove my Credit Card dispute so they can charge me for my order.

I keep telling them the same thing that I canceled my order in July and a week after another person would call me. This is ridiculous.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Upon reviewing the complaint we acknowledge the customer's concerns ,Although the order has been shipped , we have notified the shipping company to stop and return the shipment for full refund . Currently the customer disputed the charge with his credit card we have approved the dispute and advised the credit card to return the funds to the card holder.

we do apologize for any inconvenience this may have caused ..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], but their explanation is not what happened. After I made the compliant 4 different people called me from their business every week to have my order shipped to me. Every time I had to explain to them that I canceled my order in July and do not know why people at their company continue to contact me. One of the girl asked me to remove the dispute on my credit card so she can cancel the order. I told her the last time I did that they charged me again and tried to ship it out to me again.

The matter is resolved because I was able to get a refund through my credit card company not because this business did anything right on their end.

Sincerely,

Review: On 8/**/14 I order a stove from Appliances Connect as soon as I receive the stove I asked the delivery guys to open the box and take out the stove and they refuse and rush out my apartment, as soon as I got some help to open the box I did and I saw that the stove was dangerously damage on the back and on the side of the oven.I contacted a person called [redacted] at ###-###-#### the person asked for me to keep the stove and he will give me a discount and I refuse then he ask for me to pay more money for someone to pick up the stove and I have no choice but to pay $70 more for someone to pick the stove and they took the money but steel nobody has come and pick the stove and they refuse to refund my money.So far this company has charge $730.00 and the only thing I have is a damage stove that nobody wants to install because it can cause a fire and they continue asking me to keep it. My husband and I are disable and we do not have a stove so far we have spent $300. ordering food because of this problem and We are waiting to get our money back to buy a new stove.Desired Settlement: I will like my money back and the money I have spend on food the $660. for the stove the $70. that they charge me for to pick a stove that they knew it was damage from the beginning and the $300. I have to spend on food

Consumer

Response:

At this time, my complaint, ID [redacted] regarding appliances Connection has been partially resolve

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased an air-conditioner on 7/**/2014.Received delivery and was wasn't to my suitabilty.My husband and I struggle with this air conditioner and brought it back to the warehouse.I brought it for $510.62. via [redacted].It is been over a year and still no refund.I e-mailed customer service on October *,2014.[redacted] answered and said refund will be granted within 7-10 business days.I sent another e-mail on the [redacted] of October but no answer.I need my full refund please.Desired Settlement: $510.62 to be credited to my [redacted] account.

Business

Response:

our records indicate the refund has been processed , the customer returned the unit to our warehouse and well aware of the refund amount .My husband and I bought in order #[redacted].I really wanted to pick up the new unit which warehouse men said couldn`t be done the same day.I paid $510.62 via [redacted].Please take your $100 for your delivery to me.I brought it back .Please refund my $410.62 as soon as possible please.Thanks in advance?

Review: I ordered a stove top on 9/**/14. They advertise 7-10 day shipping. On Sept [redacted] I contacted the company as I had not heard anything re shipment. They responded by saying my item was ready to be shipped. On Oct [redacted] I contacted them again as I still had not received a delivery date. I was again told my item was ready to be shipped. I contacted them again that day and was told they had just received my item from their warehouse and it would be shipped immediately. I scheduled installation of my granite counter top for the [redacted] as this was within the 7-10 days promised for delivery. On the [redacted] I contacted them and was told my item was ready for shipment.. Again not even shipped yet. On the [redacted] I received a call from the delivery company stating my item would be delivered between 4-8 pm on the [redacted]. I took off work and waited, no call no show. I placed a call to the delivery company at 730 pm, they were closed. I sent an email requesting a call. On the Fri the [redacted] I received a call from the delivery company with no explanation as to why they did not honor their delivery date and was told they didn't know when the delivery would be rescheduled for but they would call me next week. I asked to speak with a [redacted] and was told their were none. I sent an email to Appliances Connection requesting assistance. I received a response today saying the delivery people attempted to reach me but couldn't. This is a lie. they have 2 working phone numbers and reached me on Friday. They think delivery will be later this week. I find this unacceptable and asked them to rectify this. I asked for a phone call to discuss the situation and didn't receive oneDesired Settlement: I want the item delivered and a partial refund of my payment

Business

Response:

Upon reviewing the complain the issues presented have been resolved, the stove was delivered on 10/**/2014 , we do apologize for any inconvenience this matter may have caused .

As a courtesy we are willing to offer $25.00 refund . We hope that [redacted] will take this offer as an honest and friendly one and close this case to his satisfaction. we will process the refund today and email [redacted] confirmation.

Review: In November early December 2013, I purchased washer, dryer, range, microwave, fridge, dishwasher from appliances connection.com via Order [redacted]. At that time I had qualified for 700-750.00 of rebates, which hugely factored into my decision to purchase from appliances connection. However, due to delivery delays, and not the 7-10 days listed in the delivery emails, I was unable to gather the items serial numbers to submit the rebates in time. Although I did email appliancesconnection.com twice asking if I could get the serial numbers of the items I ordered. Now all the rebates are expired, because they needed to be post marked by Dec **-Jan **, Now I am out $750.00 that is really needed, because building new home and have cost overruns to make up. I have contacted the rebate companies to see if they would be willing to make an exception for my rebates, due to the circumstances, but they were unable to make any accomodations.Desired Settlement: I want appliancesconnection.com to make good on the rebates, as through no fault of my own they expired prior to me being able to submit.

Business

Response:

This matter has been resolved , we called the customer and emailed him the current rebate forms along with copy of the invoices so he can claim all his rebates .

Review: I ordered a Maytag MHW8000AW washer from AppliancesConnection.com on Dec [redacted], 2013. I received shipment on Jan **. Everything looked fine out of the box and it took me a few days to get them all set up due to lack of all the proper hoses, power cord, etc. When I tried washing an initial load of laundry on Jan **, the washer immediately flashed error codes F05, E06, which according to the manual, required Maytag service. Those codes didn’t even have any explanation beside them unlike the myriad other codes that were listed. I tried several more times to wash clothes and continued to get the error codes. Since it was a weekend, I put in an online service request through Maytag. One of their service companies came out on Jan **. The technician stated that he would order the three likely parts to repair the washer, but opined that the retailer should just exchange it for a new one since it appeared to be defective out of the box. I called Appliances Connection while the tech was over my house and explained to them that the washer was defective out of the box and that the tech said they should go ahead and replace it. The customer service rep agreed with me, but said to get back to them after the parts came in and a repair attempt was made. I submitted a ticket requesting a return and replacement on Jan ** after doing some online research on the error codes and determining that replacing those parts would not guarantee that it would be fixed. Appliances Connection touts a “30 Day Hassle-Free Return Policy” on their website. Later that week, I received a call from the repair service stating that one of the parts was on indefinite backorder and that they would not come back out until that part came in. I again contacted Appliances Connection to request an exchange and they replied that they would only do that if the repair company declared the washer “unrepairable.” So, a month after ordering, I was still stuck with a paperweight of a washer. I figured I would give it a little more time to see if the part came in, and on Feb **, I sent a note to Appliances Connection’s online customer service explaining the situation and that I would contact the Revdex.com if the washer was not replaced/refunded. That day, Appliances Connection got back to me and offered me a choice of a full refund or the ability to keep it, have it repaired, and get a free extended 10yr warranty. I chose the full refund, however, “full” is evidently not defined by them as “not lacking or omitting anything; complete”. Despite my protest, they insisted I pay for shipping back to them with no refund on that. By this point, I was so tired of dealing with a paperweight sitting in my hall, that I just went ahead and paid $289 to ship it back, with the promise to them that I would still contact the Revdex.com. To add insult to injury, when they got the washer back, they still didn’t issue a full refund, and instead deducted $76 from the original purchase price with no explanation. So, subtracting the shipping I had to pay out of pocket to send it back, I ended up losing $365 on a washer that was defective.Desired Settlement: I am requesting that Appliances Connection honor their hassle free return policy as I did contact them within 30 days, and since the unit was defective out of the box, refund the $289 (via [redacted] to my email address on file) I had to pay to ship it back.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

Our records indicate this matter has been resolved, the customer returned the unit to our warehouse and refund has been issued on 02/**/14.

Kindly update your record and close the case.

Business

Response:

Our return policy indicate the following:

AppliancesConnection offers a 30 Day Hassle-Free Return Policy from the date of receipt of merchandise. If, for whatever reason, you are not 100% satisfied with your purchase, you could return it to our warehouse for a full refund. Just go through our easy online process under my account, submit a web ticket and receive an RMA number.

Customer stated the unit defective and opted to ship it back for refund, per the customer’s request we provided the return number, the standard procedure is to setup service with the manufacturer, if the technician deemed the unit irreparable, then the manufacturer will replace the unit at no cost to the customer, but the customer didn’t like to follow the process of scheduling for service and choose just to ship it in on his own.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is pointless to debate with this company. Potential customers can review their Revdex.com claims and other reviews online and come to their own conclusion about whether they want to deal with the hassle. They are willing to damage future business with potential customers by refusing to provide a $289 refund for my out of pocket costs to ship back a defective out of the box appliance. Take from that what you will.

I have the complete record of correspondence regarding the return with the company agreeing to provide a refund for a defective (upon receipt) washer. I followed the manufacturer's service policy and the tech rep who came out said that it was non-repairable, which I also indicated to this company, but due to Maytag's policies parts needed to be ordered to attempt a repair. The parts were ordered in January 2014 - guess when they finally came in? 5 months later in May 2014 after the washer was returned. It is unreasonable to wait five months for a repair of a defective washer because of policies such as this company's. Even the Maytag repair person shook his head when I relayed this story.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We ordered Blomberg BRFB1450L Energy Star Rated 14.8 cu. ft. Capacity Bottom Mount Refrigerator, 3 Safety Glass Shelves, 3 Freezer Compartments, HygION Protection, Energy Star: Stainless Look, Left Hinge on February [redacted], 2014. The refrigerator was delivered in March but it never cooled. After five weeks of trying to get Appliances Connection to send a replacement, they only agreed if we purchased a second refridgerator. We purchased a second one and it was delivered today (May **, 2014) but the door did not get changed out with the proper hinge.

My biggest complaint with this company is the customer service from the day that we called to notify them of the defective product. A few weeks back I filled out a survey on Appliances Connection stating my concerns and the very next day, I received an e-mail and then a call from [redacted], Customer Service at Appliances Connection. He was very upset with my review and offered to help me, he also begged me to remove my complaint. I told him that I would consider removing the complaint once I had a working appliance. At this point, we still hadn't received the new fridge and the shipping company had no instructions to pick up the old fridge. He claimed that he upgraded my service to White Glove and they were also to change to door hinge. When I was contacted by the shipping company to deliver the new fridge last week, they had no such instructions. On Monday May [redacted] I had my next encounter with another Customer Service agent named, [redacted]. ([redacted]) [redacted] spent over 45 minutes with me on the phone trying to get me to remove my review. He was extremely imtimidating and rude. When I refused to say that I would take down my review, he said that he was going to call right now and cancel my new refrigerator from being delivered. I was shocked! I lied and told him that I would take down the review just to calm him down, but of course I didn't.

The new refrigerator was delivered today May [redacted] and it is in working order. The door hinge didn't not get changed, so now I have to hire someone to come in and change it. My fear now is getting my $2087.10 back for the second refrigerator.Desired Settlement: Refund and a refund for the expense on flipping to door hinge.

Business

Response:

our records indicate this matter has been resolved , full refund has been processed and posted on 06/**/14

Payment updated: $2087.00 Refunded . (Approved Code: [redacted]) ([redacted])

Kindly , update your records and close the case.

Review: Their delivery service is very bad! they initially told me that my item will be arrived on sunday and I have to stay at home from 2-8 pm waiting for them. nothing happened on sunday - I called costumer service, they were closed. Then on Monday I called them and they said they will contact the driver to see what's happened. They are not shipping with fedex or UPS, they are shipping with a company named AB truck --unknown - with a very impolite rude staff!! so what happened is that the costumer service gave me the truck driver cell number and told me to contact him directly!. I called - the guy was barely could speak english! I asked him when he is going to deliver the item and he said his truck needed repair and he will deliver the item the next day and wanted me to wait for him from 3-8PM the next day! we waited until 8 the next day and nothing happened! I called him to ask when he is coming as it was getting late and he shouted at me that he can't deliver it that night and it is not his fault and it is the manager that gave him so many package to deliver and etc!!! I surprised of the quality of the service.. this is an scam company! I am still waiting for my item to be delivered luckily I bought this item with my amex, if I need to cancel the service!Desired Settlement: Delivery of the item asap, before christmas time!

Business

Response:

Upon reviewing the complaint the issues presented have been resolved, the item ordered has been delivered on 12/**/13 , due to the inconvenience and the delay we have called [redacted] and offered him $25.00 gift certificate , [redacted] accepted our offer and indicated that he will close any complains he had filed against our company for satisfaction .

I have had a bad experience with this company. Their web site listed the items I wanted as "available", so I ordered them, and my credit card was immediately charged 1100 dollars. My order was being "processed" for two weeks, before they informed me that the products were discontinued and no longer available. So, I changed my order to another similar product. Two more weeks, of "processing", "preparing to ship", tracking numbers issued, and me contacting them to see what the delay was, then they tell me that, yet again, the products are discontinued and no longer available. I requested a refund. I feel like I just gave them a 1100 dollar loan for a month, interest free, and all I got out of it was frustration and headaches!

Shipping takes way too long. They charged my card immediately and it took 3 more weeks to receive my bed, chest and chair. The bed was missing hardware. The chest was completely damaged and we refused to accept it and sent it back. It has been 3 weeks of us asking for the hardware and refund for the chest. They only want to give us a partial refund on the chest, citing that we forfeit the discount on the bed (that we still can't assemble), by returning the heavily damaged chest. This company is horrible and I don't recommend it all!

Review: Purchase a microwave on-line. Price was $140, tax included with what was represented as "free shipping." Item was too large for my needs. I obtained an RMA and discovered a deduction of $35 for "shipping and handling." The company is not providing return shipping: I am bearing that cost. I am not asking for that amount. The deduction for the original shipping that was represented as "free" on a unit cost of $140 including tax, reflects a misrepresentation.Desired Settlement: I am requesting refund only of the $35 shipping charge which was represented as nonexistent on purchase. Company has also deducted sales tax from the refund which seems odd since there was no sale. I accept the 10% restocking fee.

Business

Response:

Our return policy clearly indicate that when the order is cancelled or returned for refund the “ Free Shipping “ promotion is voided .

Although this transaction in comply with our return policy , as a courtesy we will issue the refund of $34.99 under order #[redacted]

we have emailed [redacted] confirmation of the refund .

We do apologize for any inconvenience this may have caused.

Review: I ordered a fridge in Jan 2013, and the fridge delivered with damage on 02/**/2013. I reported the issue immediately, and it took them 4 months to deliver a replacement part. After I received the replacement part, I ask them to send some technician to install the part. Without any confirmation, they scheduled to 6/**/2013, I will be out of town that day, and I cannot stay at home to wait for the technician. If they had confirmed with me before they schedule an appointment, I wouldn't have asked them to come on 6/**. Then I immediately told them that I won't be available that day. Just now, they call me that this is a one time service, once the appointment is setup, it cannot be canceled or changed. I have to be at home on 6/**/2013. If I miss that appointment, they cannot do anything else, they won't be able to schedule another appointment for me to install the parts.Desired Settlement: Install my damaged parts.

Business

Response:

Upon reviewing the complaint, the matter has been resolved we were able to re-schedule service for different date and the parts have been installed.

Please consider our efforts in resolving this matter and close the case for satisfaction.

Review: Complaint re service, returns.Purchased both refrigerator and freezer, 2 separate units. Refrigerator came with dent in door. Photos were taken and 'work ticket' was opened upon day of receipt. Explained problem to team at vendor. Told that item was under warranty and manufacturer would address issue. 2 issues. By the specs provided and the photos on site, cannot tell that the pair of items are not 'matched'- e.g. mirror models. Fridge came with dented door, but also contour of door is rounded, whereas freezer is flush (flat). We were told repeatedly that manufacturer would send door. Weeks later, a white L sided door was sent to replace our R sided stainless door. Then additional door sent again weeks later, still not a flush door. Spoke on multiple occasions to service team and told that correct door would come. Now told I get to dispose of wrong door - at my expense. And that they will not accept return of fridge because it is over 30 days. It took them more than one month to send the first replacement door. After the second 'wrong' door was sent, I want to return the product for refund. However, they state I am responsible for the shipping costs- which are over $500.Desired Settlement: Would like refund of monies and shipment costs covered if not at least significantly defrayed.

Business

Response:

Upon reviewing the complaint our records indicate the customer submitted online order for Refrigerator Model # WRF57R18DM priced at $779.00 ,and Freezer Model # WSZ57L18DM priced at $1399.00 .The customer assumed by ordering these two units will have a matching set , well those two units don't look a like, as one unit has a flush square door and the other has round door , the dented door has been ordered and replaced , the customer requesting to have similar doors on both units which we are trying to accomplish ,since we shipped what the customer ordered we are not at fault the units don't look a like ,however, the customer requested RMA to return the unit we have emailed the customer the RMA instruction and as a courtesy we have waived any restocking or shipping fee, and we will issue full refund once the items returned .?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company NEVER offered any kind of RMA ? regarding return of item. They initially flatly denied my request for return stating that I had had the item for too long. Frankly, I had filed a work ticket with them at the time of receipt regarding the dent. We then waited 10 weeks for the shipment of two different replacment doors, neither of which were appropriate, one wrong color, wrong hinge side, and the other the wrong hinge side. When I was fed up with waiting for over 2 months for the problem to be addressed and stated I wanted to return the item I was treated rudely. And at last they offered if I shipped back the item at my own expense, then they would refund the cost. If this was a wallet, it would be fine. But it costs over $500 to ship a fridge back to the east coast and the cost of the fridge was near $800. I am still stuck with the disposal of the wrong door. And now with a dented fridge and this started on ** November 2014. No, it is not resolved to satisfaction. Whether or not I ordered a mis-matched pair of items is moot. They sent a product that was damaged and have been unable to send a replacment item after multiple tries. They say it is all in the manufacuturer's hands. But frankly, I don't get to call the manufacturer in the Far East and get any traction on this issue. They were the vendor and are providing a damaged product, poor customer service, and despite their promise to have someone come and install the new door, that is irrelevant if we can't get the right door!The follow on of saying that we have had the product too long to then return it when we filed our original complaint at time of receipt is not valid ground. Regards, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we have provided the RMA instructions on 02/**/2015, and the customer had viewed the email 7 times from different IP addresses and on different dates ,please check below :Mail Sent: Order# [redacted] - Return Merchandise Authorization Request [View]Customer opened email on 02/**/2015 5:47:16 pm from IP [redacted] [7 More]Customer opened email on 02/**/2015 5:48:49 pm from IP [redacted]Customer opened email on 02/**/2015 8:37:44 pm from IP [redacted]Customer opened email on 02/**/2015 10:11:27 am from IP [redacted]Customer opened email on 02/**/2015 4:52:30 pm from IP [redacted]Customer opened email on 02/**/2015 4:52:35 pm from IP [redacted]Customer opened email on 03/**/2015 11:18:10 pm from IP [redacted]Customer opened email on 03/**/2015 11:18:10 pm from IP [redacted]Nevertheless ,we have ordered the door and its awaiting to be shipped from the Marcone Supply which one of manufacturer dealers , the door was shipped under FedEx tracking # [redacted] and its schedule to arrive on 04/** .upon receiving the door we will dispatch the tech to install the parts ..?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The new door arrived. With minimal damage (one small area). It is the right color and literally the right hinge. It is now installed and functional.You can close out the complaint. Thank you.

Sincerely,

Review: We Purchased a Bosch Microwave this fall and unit is defective. No resolution after a number of emails. Also purchased a "Protection Plan" which does not seem to be in effect. Company appears unwilling to resolve issue.Desired Settlement: We would like our Microwave to be replaced with a new one.

Business

Response:

Upon reviewing the complaint , our records indicate the customer placed an order for Bosch microwave on 08/**/2014 , the order was delivered on 09/**/2014.on 11/**/2014 the customer called our office stating the microwave is defective and its not heating , we immediately opened a ticket to gather the information needed , we have contacted the manufacturer and schedule service with local authorized repair service center .Your service appointment has been scheduled with SOS Appliance Repair. The tech will call you to confirm a time window or feel free to contact the service center direct and schedule. Please provide the tech with a copy of your invoice for warranty purposes only. SOS Appliance Repair Phone: [redacted]Kindly , update your records and close the case.

Review: We placed an order for a refrigerator and range on July [redacted] for our new house, and delivery dates came and went with no feedback from Appliances Connection. On July [redacted] (25 days later), after speaking at length with [redacted], who told us they never rec'd the items from AC, Customer Service said they were processing a new order to ship out "express."

After "processing" for 5 more days, they said the order shipped via [redacted] on August [redacted], and that the items would reach our local distributor on August [redacted].

So on 8/* I called [redacted] who say they haven't received the order from AC, and that we need to contact the retailer. So we said Enough is Enough, cancel this order and just give us our money back, and they say fine but they're going to charge us for shipping (they advertise free shipping and said in an earlier conversation with customer service that there are no shipping fees to reimburse) which is ~$800. So after 5 weeks of nonsense, they want to keep the products and $800 of our money.

We called today and Customer Service told us the items ARE STILL IN THE WAREHOUSE IN NEW JERSEY!

Then the Customer Service [redacted] denies that, and insisted that the shipment is in Atlanta, even though the tracking number shows that it is not there, and the shipping company tells us they never rec'd it.Desired Settlement: We just want [all of] our money back. After they screwed up the order and our items are still 'missing' it's not our job to hunt the items down and then pay $800 for 'free shipping.'

Appliances Connection had plenty of opportunity to fix this situation and deliver our goods in a timely cost-effective manner.

They still can't get their story straight and this has been a terrible ordeal for us. The whole thing is suspicious and inappropriate.

Business

Response:

Upon reviewing the complaint, our records indicate the customer called us requested the order be cancelled, as of today per the customer’s request the order has been cancelled and credit still pending awaiting credit card dispute to be resolved , once the dispute is resolved the customer will get his refund into his account ..

Kindly, update your records regarding this complaint.

Review: I purchased a Samsung Washer and Dryer set on 12/*/2013. It took over 2 months for me to receive it. I did not receive my set until 2/**/2014. They claimed to have a 30 day money back guarantee but this item was supposed to come with a warranty. I attemped to install the set on 4/**/14 at which time I noticed that the dryer did not work. I called customer service to see what they would do and they told me that I was outside of my 30 day window and they advised me to contact the manufacturer. I contacted the manufacturer and have had several service calls to repair the unit to no avail, now Samsung refuses to replace it (I am filing a Revdex.com claim against them as well) and Appliances Connection refuses to allow me to return it. The unit has never once worked.Desired Settlement: I want to have my Samsung dryer replaced.

Consumer

Response:

At this time, I have not been contacted by AppliancesConnection.com regarding complaint ID [redacted]. I was never contacted and when I tried to communicate with them, they hung up on me.

Sincerely,

Business

Response:

Our records indicate that this matter has been resolved, we have called the manufacturer on behalf of the customer and the manufacturer paid the customer for the defective dryer .the last update in our system is on May **/14, when Samsung requested copy of the invoice to confirm the purchase.

Kindly , update you record and close the case.

Business

Response:

The dishwasher the customer ordered has been discounted hence the manufacturer credited the customer, the replacement model is DV455GVGSGR , the replacement model is a bit cheaper ,the customer is welcome to place his order on line using our website , we will ship it to him for free and due to the inconvenience we will extend 10yrs warranty on the product for free.

Kindly update the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Firstly, I ordered a Samsung Washer and Dryer pair, not a dishwasher. I am not interested in a replacement dishwasher.

Due to the lack of response from the business, I sought out another retailer of the DRYER that I needed and purchased it directly from them at an additional cost. At this point I would want some reimbursement for the additional expense I incurred due to the lack of customer service from Appliance Connection. Otherwise, I will continue to stand by my decision to consider this case unresolved.

Other buyers need to be made aware that this company does little, if anything, to fix a problem that they caused. And even if they offer a solution (which in my case was completely and utterly useless) it is months after the original problem occurred so essentially they get away with doing nothing to correct the original problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a washing machine which took Appliancesconnection 2 weeks to deliver. I had paid for removal and installation of the old machine, and of course they did not do that because the machine they brought was damaged, dented from the inside out (probably the barrel). Sears came over to install it, and they refused, pointing out the damage. I requested that Appliances connection take their damaged goods back, and they wanted me to take all kinds of pictures, wanted a description, etc. Any reputable company would apologize and arrange a return immediately. They said they cannot accept a return without a Return Merchandise Authorization...and GUESS WHAT! IF YOU PRESS ACCEPT FOR THE RMA NUMBER, YOU AUTOMATICALLY AGREE TO SEND BACK THE MERCHANDISE AT YOUR EXPENSE![redacted] , BIG TIME [redacted]S, DO NOT BUY FROM THEM. I am sending back the merchandise on a card that I know will help me dispute the charge. Already got full refund for the machine, and the pedestal which they never sent, but charged me for. They are big time underhanded, do not buy from them.Desired Settlement: Refund of all of the shipping fees otherwise I will dispute this with the credit card company I am using.

Business

Response:

Customer stated in his complaint the GE washer he purchased through us delivered to him in damage condition , upon reviewing the delivery documents (attached ) the customer received the unit purchased on 01/**/14, and signed for it clear of damages , the customer called us on 01/**/14, to report the unit damaged . Apparently the damage occurred while the unit at the customer’s location .regardless of where, and how the damage happened, we offered our help of calling the manufacturer and scheduling service where the technician will assess the damages, in addition, we have offered to order and pay for any parts needed to complete the repair at no cost , the customer declined all our offers and requested to return the product for refund , at the customer’s request we have generated RA # (return authorization) and told the customer to ship the unit back for full refund.

Long story short, I made two orders worth over 5k. The first order took over 3 weeks to deliver and cancelled my fridge for no reason. They didn't know why it was cancelled. The second I'm waiting on and it's been over a month. They said they shipped out the wrong washer, so they needed to reship. So I ended up cancelling the order. I DO NOT recommend buying from these folks. Shop local.

Prices were great so we used them. Items said in stock and ready to ship. That was bull. Didn't get them until 3 weeks later. Then, after inspecting the boxes for damage, which had none, we let the driver go. Later, when we unboxed the microwave, it looked like it was run over by a truck! Someone had to package it that way! I called to have them come pick it up as the drivers were still in the area and they said no. I had to fill out an RMA form. Ridiculous! I then filled out RMA form and they wouldn't pay for shipping back. Said we should have unboxed items before we signed off on them. Who does that! Hard as I tried they only offered to charge me $50 instead of a $100 for shipping. I was stuck. Totally ridiculous! Not our fault someone packed a damaged item! I wouldnt use them again. Order locally so you return if needed. PS, every time I called I was like #14 in the phone queue. I lost hours of my life to them!