Applied Bank

This credit card is the WORST CARD I have in my wallet. IT'S ALSO THE OLDEST, WHICH MAKES ME STOP FROM CLOSING IT. The Website SUCKS, every time I log in I have to send a text to my phone. They charge $15.00 A MONTH, EVEN IF YOU HAVE A $0 BALANCE?????? I HATE THIS CREDIT CARD AND THE BANK!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The person I spoke with, Ms [redacted] took a payment for $196.91 (confirmation 16062137622411), and stated in exchange as a courtesy they would delete the tradeline from my Experian and TransUnion reports (she stated they don't report to Equifax, and I've never seen it on that report). As long as the accounts are deleted as agreed, I would consider this issue resolved. I will reach back out to the Revdex.com should Applied Bank not honor its agreement, but I'm confident they will. 
Thank You,
[redacted]

March 30, 2016
I am writing in regards to your March 16, 2016 inquiry concerning Mr. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. [redacted] via written...

correspondence mailed on March 31, 2016. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
[redacted]

October 20, 2016
I am writing in regards to your October 14, 2016 inquiry concerning Mr. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. [redacted] via written...

correspondence mailed on October 20, 2016. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Had this card over 5+ years. Loved using the card and everything. Customer service has been bad. I've call time and time again to tell them they are reflecting on my credit report that the card account is closed. When I asked them to fix it they always said its not them but the credit agency fault for reporting wrong information. I contact the credit agency and file a dispute with them. Long story short every month on my credit report the credit card I'm using daily and making on time payments with is reflecting closed. Which is not helping my credit score. Well, here what brought me to closing my account on 6/1/2016, my credit was declined. I thought it was a normal security hold place on my card and called Applied bank to get it removed. The customer service agent to me they just cancelled my card and will be sending me a new one. No one called or even allowed me to verify the activity on the card. Just closed it, I only found out cause I called them. The agent then asks me why am I in Dallas; "is it for work, vacation or have I move?
I didn't understand why I had to give a reason why I was out of town and not home. The manager gets on the phone not to say sorry this happened but tell me I should keep my card with them and just be charged a monthly maintenance fee.
As I'm writing this review I just got a follow-up call from Applied Bank, asking if I am sure I want to still close my account. Not once has anyone explained to my why they re-issused my card. I had to do my research and found out Visa and MasterCard was hacked and user accounts were taken/

May 6, 2015
I am writing in regards to your May 1, 2015 inquiry concerning Mr. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. [redacted] via written correspondence...

mailed on May 8, 2015. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,

October 21, 2015
I am writing in regards to your October 16, 2015 inquiry concerning Mr. [redacted] The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. [redacted] via written...

correspondence mailed on October 21, 2015. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
e

February 3, 2016
I am writing in regards to your January 22, 2016 up inquiry concerning Mr. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. [redacted] via written...

correspondence mailed on February 3, 2016. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below
The details of my discussion with Applied Bank will be satisfactory to me contingent upon the expected written correspondence that Applied Bank has sent.
Regards,

November 3, 2016
I am writing in regards to your October 17, 2016 inquiry concerning Ms. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. [redacted] via written...

correspondence mailed on November 4, 2016. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
[redacted]

March 12, 2014  I am writing in regards to your February 26, 2014 inquiry concerning [redacted] The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with [redacted] on March 12, 2014...

via written correspondence. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,

April 15, 2014 I am writing in regards to your April 11, 2014 inquiry concerning [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with [redacted] on April 11, 2014 via...

written correspondence. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely, [redacted]

September 15, 2014  I am writing in regards to your September 11, 2014 inquiry concerning Mr. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with [redacted] on September 5 and...

15, 2014 via written correspondence. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact [redacted] directly.
Please contact the Executive Correspondence department Toll-free at ([redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,

March 11, 2015
 I am writing in regards to your March 2, 2015 inquiry concerning Mr. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. [redacted] via written correspondence...

mailed on March 12, 2015. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
[redacted]

July 28, 2016
I am writing in regards to your July 20, 2016 inquiry concerning Mr. [redacted] The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. [redacted] via written correspondence...

mailed on July 28, 2016. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
[redacted]

April 5, 2016
I am writing in regards to your March 22, 2016 inquiry concerning Ms. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. [redacted] via written...

correspondence mailed on April 5, 2016. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company has NOT tried to help with this situation at all! In fact I did speak to someone at this business and I have faxed paperwork in and I just received a letter from them that they have not received it! They say that all the time as they did prior and I had faxed paperwork on 3 different occasions! It is [redacted] and I will not allow them to ruin my credit by placing a business account on me as I do not have a business!! I have filed a police report locally which I also informed them of

October 16, 2015
I am writing in regards to your October 9, 2015 inquiry concerning Mr. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Mr. [redacted] via written...

correspondence mailed on October 19, 2015. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Mr. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted] between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
[redacted]

November 20, 2015
I am writing in regards to your November 11, 2015 inquiry concerning Ms. [redacted]. The inquiry was referred to me for review and response. Thank you for bringing this matter to our attention.
We have addressed this matter directly with Ms. [redacted] via written...

correspondence mailed on November 23, 2015. However, in order to protect our customer’s confidentiality, we are unable to provide you with the details. For further information, please contact Ms. [redacted] directly.
Please contact the Executive Correspondence department Toll-free at [redacted], between the hours of 8:00 AM and 5:00 PM Eastern Time should you have any further questions regarding this matter.
Sincerely,
[redacted]