Dear Ms [redacted] and the Revdex.com,The company would like to extend the opportunity to re-attend the Workshop in order to receive the full training of all three days of the course The Workshop package is designed to provide the tools necessary to begin a career investing in real estate and that is exactly what is offered there The three days of instruction led by experienced investors, the Master Course Kit, the opportunities for asking questions and getting feedback, and the full access to the Real Estate Resource Line is the perfect way to get started in flipping, wholesaling, and even in cashflow properties If you should decide to re-attend, please call the number on your RSVP emails or on your Purchase Agreement Let me know at [redacted] first so that the legal office will know to make arrangements for you to re-attend Whether or not you decide to re-attend the full days of the Workshop, the guarantees you mentioned are available immediately You should have all the details needed on the certificates you received with the Purchase Agreement The first guarantee is the day guarantee and it states that if you use the system successfully and make a profit on a real estate transaction within days of attending the Workshop (I am willing to extend the deadline to days from re-attendance should you choose to re-attend) than you can submit documentation of the deal and get your money back The next one is the Triple Your Money guarantee and it states that if you use the system to submit offers with comps with the help of the Real Estate Resource Line and you fail to make at least triple the money you spent on the Workshop, then you can submit that documentation and get your money back Be sure to call us and email me if you would like to schedule another date to attend and feel free to call the Resource line at any time to get help implementing the system or pursuing the guarantees Best wishes to you regardless of which you choose.Best regards, [redacted]
***, Unfortunately, through my research, I have found that what the consumer said is inaccurate and that she did not make an attempt to cancel the contract within the approved time frame I was also able to speak with each representative that spoke with her and listen to the recorded calls and determine that no one gave any approval for a refund or cancellation I have communicated that to the consumer and the company has won the chargeback effort with the credit card company after showing that the chargeback reason was not valid I have offered to the consumer in communication that occurred after the Revdex.com complaint was closed that the company was willing to design and implement alternative fulfillment I had given the Ms [redacted] the benefit of the doubt and stated that after I confirmed what she claimed, I could move forward on a refund or allowing the chargeback to stand, but after my thorough research, I did not find anything to support her claims, so alternative fulfillment or rescheduling were the resolutions I was prepared to offer The company would even be willing to fly out a representative to meet with her to conduct the training in her market, tailoring the material and content to her specific needs and goals if that would be something Ms [redacted] would like Let me know if there is anything you need from us at this point or if there is something else you suggest Thank you for your help in resolving this situation Best regards, [redacted]
Again, the company stands by it's material and information. If Ms. [redacted] wants to discuss the material in the course, or what she found unsatisfactory, we have a hotline setup to answer all of those questions and concerns at ###-###-####. Furthermore, Ms. [redacted] seemed to referred to a guarantee. I will go ahead and attach the forms here in case she does not have those any more. The forms explain the ways she can receive a full reimbursement. The workshop is designed to give consumers the tools to begin a real estate career. The company encourages all attendees to use the resources provided and attempt to put them into practice. Put the system to the test and see that it works. If it doesn't, the work you will have completed can go toward the tuition guarantee. If you DO succeed, that work can also be used toward the tuition guarantee. See the forms for the details. The company does not offer any get rich quick scheme and it takes a lot of hard work to succeed, even when using the investment system Armando has developed. But if you are willing to truly commit to putting the system into practice, it is very likely that you will see dramatic results. Please allow us to help you. I think you will be very glad you did.
Mr [redacted] and Revdex.com,The Workshop event incorporates and trains consumers on the tools and system of flipping that Armando and many many others use to successfully invest in real estate The three days of training along with the Master Course Kit and the Real Estate hotline give consumers everything they need to get their investment career going Furthermore, there are two guarantees that you can pursue such that if you put the training and system to the test, you can get your money back First, the day guarantee is available so if you conduct a profitable real estate transaction within the first days and submit your paperwork, you can get your money back The Triple Your Money guarantee is also there so that if you put in offers on properties within the first months after attendance, call in the hotline to get assistance in putting offers, and don't make at least three times what you paid for the Workshop, you can submit documentation of the offers, comparative market analyses for each, and rejection letters (if provided) and get your money back Please let me know at [redacted] if you need the hotline number or would like to inquire further about the guarantees The system and training is solid Make sure to take full advantage of your resources - notes, Master Course, hotline, etcand put the system to the test! It works.Best regards, [redacted]
The company has proposed a reasonable settlement to Mr [redacted] and will await his response as we move forward to a mutually satisfactory resolution Although the company would like the opportunity to give Mr [redacted] the tools for success and see where the customer service and training could fill in any gaps in knowledge or confidence, the company realizes that in this instance, that may not be desirable The company is offering what it considers to be a fair resolution under the specific circumstances of this case and hope for the matter to be resolved quickly and to the consumers full satisfaction
Dear Ms***,While I deeply regret your less than satisfactory experience, I do want to extend the possibility of some additional real estate support As part of your Workshop package, you obviously received a day seminar taught by experienced investors That seminar laid out the structure and foundation of a career in real estate investment Finding deals, funding those deals, rehabbing the properties, and then finally identifying potential buyers and making a profit was taught along with topics such as rental properties, entity creation, lease options, wholesaleing, tax consequences, and many other topics There was enough material to get you kick-started into a new life Along with the Master Course Kit, which is the blueprint for the system, contains vital forms, and has step-by-step information to mirror and even supplement the Workshop material you purchased valuable training and information Not only that, but you purchased months of real estate hotline access, whom you could have called every day if you had needed In addition to the above, you were in possession of not one, but two guarantees that were outlined for you on the forms that came with the purchase agreement Either one of those, you could have pursued and with some work you could have gotten your money back even if you were never successful as an investor How many offers did you submit on available deals? If there is anything that the company can do for you please don't hesitate to call the hotline at ###-###-#### I feel confident that even years after attendance they may be able to help you.Best regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The Armando Montelongo Seminars think my case is hopeless because rules are rules, but I feel it isn't right to take the Life Time savings from Seniors like me and my husband who only receives $a month in SSA and later exchanged the money of this life savings to our credit cards and put the people in debt for $44,for a seminar, its too expensive, were they don't feed us and don't give us time for rest and our brain gets so tired to think and reflecting on what is going on, I don't call it Training I call this Abuse and they take advantage of vulnerable people with needs (and sick, I'm going to have my 21st surgery on October) and it really hurts my feelings because on TV Commercial you believe in what you think is true, but its not.Yes, I sent letters to Armando Montelongo because I admire him on TV, the first day of the seminar with [redacted] I asked him to give Armando my letter where I'm begging him to refund my money and I ask him to help meI asked Armando if we can take his picture, so I can ask him if he got the letter from [redacted] After the seminar I sent the 2nd letter to his office in [redacted] , begging him to please refund my life time savings back to my credit cardsHe never answered meThis is why I wrote the Revdex.com, because I don't feel it is correct to loose our entire life savings after we worked very hard all our life to have a little in our Golden Years with no debt in our credit cardsPlease help me to recover our money back to our credit cards Thank you Regards, [redacted] ***
The company has already negotiated with this consumer and proposed a resolution The consumer decided to pursue other options The company remains committed to serving this consumer or providing a mutually satisfactory resolution Should the consumer desire to restart negotiation directly with the company he may contact me at any time The consumer presented his concerns and story to the company and the company presented a mutually satisfactory resolution The consumer decided to continue in another course of action The original proposal is still in on the table
Ms [redacted] , The company will reach out to you in the next days to resolve the issue I will be in communication with you and our accounting team to sort out what happened and how we can best move forward Best regards, [redacted]
Complaint: ***
I am rejecting this response because: I have been working with *** and a dozen or more other call center people and all he wants to do is stall and come up with excuses as to why they shouldn't refund the moneyHe keeps saying I'm checking phone records to see if we canceledI have sent them the paper work showing we canceledwe were told to mail the forms down and we did because there was no fax number on the contract to fax them down ( only a phone number to call ) if so we would have faxed the paper work on 6/30/2014, its not our fault if the paper work got lost in the mail or is laying around their office somewhere and they cant find it*** ask if there was another program he could set us up with, I told him NO we want our refundWe have spent over $42,dollars on all the programs and they want to question a $*** refund, this issue has been on going for many months to the point its become a he said she saidIf *** wants to help us out do the right thing and give us the refund and everything will be good again and we can proceed with flipping houses with AM otherwise were at a stalemateWe have made many calls to the call support center, sent many emails to different people and every time is someone new or they say we'll check into it and nothing ever happensI'm still willing to work with the Armando group and be a happy family but I'm not going to be jerked around on this refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This is pretty much what I expected to see for a response, but I beg to differ This company in fact has not provided me with everything needed to be successful in real estate investing They have committed advertising and it began with the very first seminar that I attended As a consumer, I answered a TV advertisement to attend a free seminar and was promised a free MPplayer just to attend I never got a MPplayer, but I did get a high pressure sales pitch to continue my "education" by attending a day seminar in San Antonio which was not free at all The price tag was around $1,excluding travel, meals, and lodging The advertisement also displayed a study guide and the complete system on DVD with the study guide which I received some time later, but it was out of date Instead, I received an email with a link to download the information which was out of date, and to date, have not received the updated information as advertised
Misled by the hype, I signed up for another seminar and the bus tour program: $15,000, which did not include travel, meals, and lodging Much to my surprise, still no updated study guide I took notes in a notebook that had been published somewhere around two or three years earlier with out of date information I was instructed to update and research the items lists myself Although the instruction received on the bus tour was generally useful, it was obvious to me that the program was holding back on analyzing repair costs which was vaguely referred to as "ninumbers" used to speed up the estimating process
There was an extra day added to the bus tour package that I was not informed about and could stay for because my plans had been made days ahead of time and could not be changed I was approached by "strategists" to sign on to an additional $25,"advanced program," which I of course turned down because I did not feel that I had gotten my money's worth even at that point Although the bus tour was entertaining, it was overloaded with hype and short on instruction I really felt that I had been dupted at that point, but, honestly was to ashamed to admit it
Locating properties that can be purchased according to the systems guidelines and good, experienced real estate agents that will work with the system have been very difficult to find Informing students about the existence of REO intermediary companies and REO agents was very scantily mentioned in context which I found out about on my own after several rejected offers
It is true that I have been provided 'extra' information supposedly beyond the contents of the original package, which, I argue, is just further evidence that I was not given everything I needed to be successful as promised with the original package Since attending the L.Abus tour, I have discovered that all the information delivered up to that time, is readily available from other sources for a whole lot less money Therefore, I believe this company has committed advertising, I have been overcharged for the information rendered, and I believe I at least half of my money back is a reasonable request
Regards,
*** ***
I attended a free seminar in Las Vegas with this company in July of The seminar provided very little actual information on how to do the business and was more about hype to get you to buy a day seminar and some books/CDsMy wife and I gave in to their hard selling techniques and purchased the seminar/materialsI didn't start reading the materials until about a week later, and only got through two of the pamphlets before I became very uncomfortable being associated with this businessThere were many spelling errors, some incorrect calculations, and the CDs were all prefaced with the same remark (in essence it said that there have been some important changes, and the company didn't want to spend the extra money to update the CDs, but it assured that the books were correct)My thought was, "if they aren't able to successfully put together this education material, how are they going to be able to help me be successful in this business?" Because of this, I quickly became uneasy with the legitimacy of the businessSo, I thought I would try to get a refund for my purchase on the basis that the company sold me defective or subpar productI wasn't EXPECTING it back because at this point it was about a week and a half after I made the purchase and the contract specifies the 3-day refund policyHowever, I thought I would try because I didn't have anything to lose and $1,is a lot of money to someone like me (at this point in my life)After explaining my reasoning for my request for an exception to the 3-day policy with one of the "mentors", he told me he would check with his direct supervisor and give me a call back to let me know the status of the requestI waited 2-days with no responseFinally, I gave them a call back only to get somebody else that I had to tell my whole story to againShe also told me that she was going to call me back that day before she left to let me know what her supervisor saidI received no such phone callI went through this timesOn my fourth phone call back I spoke with a representative who once again asked me my situationI quickly found out however, that this was just a pleasantry and that he didn't really want to hear a word I was sayingHe was very rude, condescending, and interrupted every time I tried to speak so that I wasn't even able to produce a coherent string of words to make a complete sentenceAt least this man was able to give me a direct "no" response to my refund request, so I didn't have to wait on an un-kept promiseIn short (and in my opinion), this company sells subpar product and has staff that are supposed to be mentors, but that instead treat you poorly and don't follow through with what they say they are going to do (except the part about keeping your money)If this company is having these type of people mentor you, and are producing the kind of material that I was exposed to, I don't want any further part of it
in March my wife and I attended a free workshop for Armando Montelongo here in Atlanta, GeorgiaThis free event escalated to a three work shop where we were promised to learn all the ins and out of thing in order for us to take the next step into real estate and try to better ourselves financiallyThe three day was $and if we didn’t take advantage now the price would go up to $later on and that seats were limitedSo my wife put the credit card down with for the three day eventAt the three day event we met Dave, Jerry, and Candice they were the speakers at this eventJerry happened to be the brother of Raul from the TV show Reinas De RealtyJerry was the only Hispanic there and he spent a lot of time with usJerry told us that we took a great step and that he started like us, but he and his brother were in a worse financial position when they started because they bankrupt and had lost their house etcOf course, everything sounding amazing and we were so thrilled and excited and thought for sure we had made the right decision not just for us but for our daughters who are and At the three day there was so much information with the basic real estate terminology and what means etcThis was a whole different worldIt was like a cashier doing a surgeons work, but most of the days was just talking about their life experience on how much money they made or that we could makeDave talked about how his dad was sick and could pay for all his dad’s expenses with the money he makes from real-estateAnother staff member said he had all his rentals with section and he was receiving all the money and he could take month vacations anywhere in the worldThen they would teach you two or three more things and keep on their life story saying wouldn’t you like to help your loved ones? They would tell us “picture this you can get anything you want house, car, help family and friends” Dave started this game and whoever had the most points in at the end of the day workshop he would give the winner a copy of Armando’s software that he uses and it’s was worth $Then after break we came back and we were handed a sheet with a list of phone numbers it was the main numbers to the credit card companies exAMEX, Discover, Chase, Bank of America and so you can get to points you needed to get credit increases on your credit cards…we ended up getting increase on my chase and discover cardFinally they started taking about this AM bus tour and how great it was and how they basically hold your hand and walk you thru the whole thing (not the case)Dave was saying investors take action now they do not hold backThey also stated that funding will not be an issue that at these bus tours there were a ton of seasoned investors that would loan money and other money would be available you did not need any money downDave stated if you don’t take action now you will never prosper and you will stay where you areWe ended up signing up with all this promises of funding and everything sounding great they would hold your hand the whole waySo we got the platinum $40,planBasically paid 40K for bus tour, Asset training and two LLC under AMS and Cash FlowIn April we attended the Bus Tour in Miami, Florida there was over to students exactly how were they going to walk us thru everything and hold your hand like they promised? There were no season investors only students that could be potential lenders, no banks were available, just studentsThe students were not lending anything to anyone lets be reasonable who is going to lend money to a complete stranger money to flip a house with barely any experienceAt this point I had my doubts about the whole thing and my wife was still giving him them the benefit if the doubtArmando Montelongo was there for a couple of hours and every one was so excited to meet and be in the same place as Armando and the fact that we were being taught by the man himself seemed awesome at the timeArmando would take breaks or would leave and have other people speak like “Kirk the shirt” he is the sales guy for Preferred Trust IRA companyHe’s job was basically to get us to use our 401K or pension to invest into real estateBut he was also like Armando we were promised a 4% rate if we switched over to a self- directed IRA where Kirk will manage it and do a the legal end paperwork per transaction at the time it made sense, but after looking over the contract the prices were insaneWhen some of the bus tour students get the statement what a surprise the only got 1% instead of the 4%When they called to find out what happened to the 4% they told them that group was full and there was no more space available for the 4% after they already have your money in their possessionWe did meet amazing people there and of course everyone talks about their experience and how they got thereWhat I found very upsetting was that not everyone paid the same amount like we didSome people paid $5000.00, $7500.00, $10,000.00, $12,000.00, $15,000.00, $20,and so on up the $40,that we paid and we were all learning the same exact thingWe met people like us that had no debt and use the credit cards to pay for the whole thing not including food and travel arrangementsWe met people that used their life savings and of course we met the one that just had it to spendLike Armando keep telling us to network talk to everyone and find out who is the lenders with money and who are the ones that need more to do a dealWhile our training Giovanni F* gets up on the stage and starts talking about cash flow properties and how to fix them up and get them ready to rent to the publicLittle by little he started talking about a project that he and Armando had finished Orlando and how they bought all these blocks of properties and had turned around the neighborhood and how they have a mixed rate which is the property values raising while renting it and still being able to collect the rentShortly after his whole speech he tells us that we are in luck and they have like houses there and already to sell to us for 85k-100kThey were actually trying to make more money off of us by selling us property and there were a lot of people that did purchase these house but we couldn’t afford that not after spending so much more to get thereFrom the beginning of the bus tour this was all planned out because Armando came out and the first thing that he says to us was that there were students that had been asking about what the Master Mentor Program was and he briefly said that it is another program for elite students, but he didn’t want to talk about thatA day before the bus tour ended our team leader Rick and Owen scheduled a so call one on one with us and told us we have the potential to proceed to the next levelYup, This was the Master Mentor Program that Armando himself will be teaching us to learn all his secrets and along with that we would be getting his software that he is currently using to rapid fire and be able to be a step ahead of other people placing bids in a dayWe would also be getting out own mentor for us to work withThey proceed to tell us about our next stepRick was also putting pressure on my wife saying to her this is a once in a lifetime opportunity to attend you guys I think will be a great fit and not everyone is chosen to this you will get one on one with him and see how he does his real estate investingAgain total promises spent another at this point 65KMy wife convinced me and we did itMaster Mentor training happened to fall on the same week that we were going to be training for the cash flow so we figured why not we could kill two birds with one stoneAt cash flow they were still selling us properties in Orlando, but keep in mind supposedly there were only for sellCash flow showed us some technics to use in different situationsAfter that we went to a different hotel for Master Mentor since this was so secretive and they made us sign a disclosure saying that we could not discuss what we have learned to regular students who have not attended the Master Mentor ProgramLittle by little we realized that everyone was offer the Master Mentor Program and if you had the $25,you went it wasn’t true that Armando secretly picked upI guarantee you he doesn’t even know our namesTo him we are just another figure $$At Master mentor I was promised my “own mentor” and I was assigned to Earl C***I spoke to Earl three times and then I found out he left the companyHe was never available and when he said he would get back to me about any issues I had it would take him days to get back to meFinally after several calls to the mentor line and being told I would be called back and never wasI emailed Leslie the scheduling coordinator and demanding to get a new mentorShe sent my email to Jake the manager of the Master Mentor ProgramIn my email I had requested Steve Thomas another mentor who does Q&A’s for Master Mentor StudentsJake emailed me back and instructed the staff to assign me to whoever I wantedUnfortunately, I never got the one on one mentoring that I was promised because Steve was so busy he could never get on the phone with meWe have been promised so much and nothing deliveredWe were very misled and it seem they were always trying to sell another programFor example, in asset protection and he spent the whole time persuading to spend another $10,for Market DominationAt this point we were just every disappointed about the whole thingIt seemed like every course we attended we were being pressured into another courseThese people are very good in convincing you to attend by promising hopes & dreams telling us how we can better ourselves and taking care of your familyThey should be ashamed of themselvesNot only did they deceive us, but this has caused many issues between my wife and I for example: financial problems, fights between my wife and I blaming each other for this whole scamThe sad part of this whole thing is that we are not the only person this has happened to and they continue to do these seminars in our stateHow can this be allowed?? It obvious that we are not the only one that complain about this is a scamPAmaster mentor paper work bus tour paperwork
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
January of 2012, my son and I were watching an infomercial program where the Armando Montelongo Seminars were advertized I have experienced difficult times with a failing business and Bankruptcy was just around the corner I thought the Seminars were the answer to my programs I did everything I could possibly do to borrow money from friends and family to attend the Seminar January 19, we attended the “FREE SEMINAR”, which was only a sales pitch for a day Seminar We paid $2,for my son and I to attendOn January 27, we attended the day Seminar at the Marriott Hotel in Newport Beach The entire day Seminar was NOT what they pitched at the Free Seminar The $2,Seminar was another Sales Pitch within itself! The first day we spent getting to know the team and hearing about their families and financial success The final day was a push to get everyone to purchase one of the packages (one package was priced at $31,and the other $41,495) I couldn’t afford the $31,and was only able to come up with $20, Again we collected the $20,from friends and family to attend and we were able to come up with the funds The representatives take every penny they possibly can The $31,package was “CONVENTIALLY” reduced to $20,so that my son and I were able to attendAt both Seminars the sales pitch is the same “You need to take care of your family”, “This is the only path to financial freedom”, “What is holding you back?”, “Say no to excuses”, “Investors take action now” etcI feel as if we were lied to, it was just one sales pitch after another in order for people to fork out more money They sold a dream The pitch was you don’t need good credit or money in order to invest in properties; you only need to obtain Hard Money loans Hard Money loans have an incredibly high interest rate between 12%-21% and may go as high as 25%-29% The interest alone will take all of your profits! That was their ONLY solution, their ONLY plan! They sold a dream to people that are facing financial difficultiesOn May 4, I submitted a formal refund request to *** To date, my email as been unanswered Every time I call in to follow up on my refund, the Refund Department is either on lunch, on break, in a meeting or unavailableBelow are the payments made to: Armando Montelongo Seminars
Purchase Agreement# Amount $1,Purchase Agreement# Amount $1,Purchase Agreement# Amount $20,I am looking to obtain a full refund so I can pay back my friends and family the money I borrowed This program is a complete SCAM I did not make a single penny The sad part is at the end of all of this I was forced into Bankruptcy
Dear Mr***, This is the first time I have worked with you on this issue and this week is the first time I was notified of this complaint and request I will be your sole contact moving forward as we resolve this issue Thank you
I am rejecting this response because:
From: *** *** Sent: Tuesday, April 28, 12:PMTo: infoSubject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #***
Hi, I'm sorry....my complaint with this company has not in anyway been resolvedThe last response from the company indicated that they wanted to work something else out, however, at this time I am still refusing their offerI am requested that my complaint be reopened so I can get this matter resolved
Regards,
*** ***
I am rejecting this response because:
Date Sent: 4/4/12:46:PMComplaint: ***I responded with the message below on April 1st to this proposal and left a phone message and I am now awaiting their response:Please answer the below request soon so I can respond to the Revdex.com, I only have a few days to give them a response.You have been so helpful through this and I truly appreciate everythingOne last question, is there any way at all that we could be refunded the amount of at least the $29,Bus Trip package since this was the most costly thing we feel we were scammed into purchasing, or is $10,the best we can hope for? Please understand I have to ask.Please respondThank you and God Bless you
Regards,
*** ***
Dear Mr*** and the Revdex.com,The company prides itself on not selling with high-pressure tactics and in not overselling the programs In this case, the company presented the material and the system to Mr*** at the free event and he decided to move forward and purchase the 3-Day
Workshop Mr*** attended the Workshop, received the master course kit and was trained in the essential flipping system Mr*** after participating in the course, signed up for and paid for the Bus Tour package At each stage, Mr*** demonstrated an understanding of both the training he was receiving and of the details of the programs and packages he purchased He attended the phone calls, he attended the Workshop He even called in to adjust the package he had purchased and was refunded the difference The company has worked with many disabled individuals who have become successful through the program The Bus Tour leaders and Mentors are very much able to assist people in all situations and there is no reason Mr*** cannot become just as successful as he hopes to be The company is willing to offer special or customized fulfillment if Mr*** has a demonstrated disability that will make it difficult to attend further programs Please let me know if there is any way the company can assist you in your real estate investment career and startup The company can bring incredible force to bear in helping consumers reach their goals.Best regards,*** ***
Dear Ms [redacted] and the Revdex.com,The company would like to extend the opportunity to re-attend the Workshop in order to receive the full training of all three days of the course The Workshop package is designed to provide the tools necessary to begin a career investing in real estate and that is exactly what is offered there The three days of instruction led by experienced investors, the Master Course Kit, the opportunities for asking questions and getting feedback, and the full access to the Real Estate Resource Line is the perfect way to get started in flipping, wholesaling, and even in cashflow properties If you should decide to re-attend, please call the number on your RSVP emails or on your Purchase Agreement Let me know at [redacted] first so that the legal office will know to make arrangements for you to re-attend Whether or not you decide to re-attend the full days of the Workshop, the guarantees you mentioned are available immediately You should have all the details needed on the certificates you received with the Purchase Agreement The first guarantee is the day guarantee and it states that if you use the system successfully and make a profit on a real estate transaction within days of attending the Workshop (I am willing to extend the deadline to days from re-attendance should you choose to re-attend) than you can submit documentation of the deal and get your money back The next one is the Triple Your Money guarantee and it states that if you use the system to submit offers with comps with the help of the Real Estate Resource Line and you fail to make at least triple the money you spent on the Workshop, then you can submit that documentation and get your money back Be sure to call us and email me if you would like to schedule another date to attend and feel free to call the Resource line at any time to get help implementing the system or pursuing the guarantees Best wishes to you regardless of which you choose.Best regards, [redacted]
***, Unfortunately, through my research, I have found that what the consumer said is inaccurate and that she did not make an attempt to cancel the contract within the approved time frame I was also able to speak with each representative that spoke with her and listen to the recorded calls and determine that no one gave any approval for a refund or cancellation I have communicated that to the consumer and the company has won the chargeback effort with the credit card company after showing that the chargeback reason was not valid I have offered to the consumer in communication that occurred after the Revdex.com complaint was closed that the company was willing to design and implement alternative fulfillment I had given the Ms [redacted] the benefit of the doubt and stated that after I confirmed what she claimed, I could move forward on a refund or allowing the chargeback to stand, but after my thorough research, I did not find anything to support her claims, so alternative fulfillment or rescheduling were the resolutions I was prepared to offer The company would even be willing to fly out a representative to meet with her to conduct the training in her market, tailoring the material and content to her specific needs and goals if that would be something Ms [redacted] would like Let me know if there is anything you need from us at this point or if there is something else you suggest Thank you for your help in resolving this situation Best regards, [redacted]
Again, the company stands by it's material and information. If Ms. [redacted] wants to discuss the material in the course, or what she found unsatisfactory, we have a hotline setup to answer all of those questions and concerns at ###-###-####. Furthermore, Ms. [redacted] seemed to referred to a guarantee. I will go ahead and attach the forms here in case she does not have those any more. The forms explain the ways she can receive a full reimbursement. The workshop is designed to give consumers the tools to begin a real estate career. The company encourages all attendees to use the resources provided and attempt to put them into practice. Put the system to the test and see that it works. If it doesn't, the work you will have completed can go toward the tuition guarantee. If you DO succeed, that work can also be used toward the tuition guarantee. See the forms for the details. The company does not offer any get rich quick scheme and it takes a lot of hard work to succeed, even when using the investment system Armando has developed. But if you are willing to truly commit to putting the system into practice, it is very likely that you will see dramatic results. Please allow us to help you. I think you will be very glad you did.
Mr [redacted] and Revdex.com,The Workshop event incorporates and trains consumers on the tools and system of flipping that Armando and many many others use to successfully invest in real estate The three days of training along with the Master Course Kit and the Real Estate hotline give consumers everything they need to get their investment career going Furthermore, there are two guarantees that you can pursue such that if you put the training and system to the test, you can get your money back First, the day guarantee is available so if you conduct a profitable real estate transaction within the first days and submit your paperwork, you can get your money back The Triple Your Money guarantee is also there so that if you put in offers on properties within the first months after attendance, call in the hotline to get assistance in putting offers, and don't make at least three times what you paid for the Workshop, you can submit documentation of the offers, comparative market analyses for each, and rejection letters (if provided) and get your money back Please let me know at [redacted] if you need the hotline number or would like to inquire further about the guarantees The system and training is solid Make sure to take full advantage of your resources - notes, Master Course, hotline, etcand put the system to the test! It works.Best regards, [redacted]
The company has proposed a reasonable settlement to Mr [redacted] and will await his response as we move forward to a mutually satisfactory resolution Although the company would like the opportunity to give Mr [redacted] the tools for success and see where the customer service and training could fill in any gaps in knowledge or confidence, the company realizes that in this instance, that may not be desirable The company is offering what it considers to be a fair resolution under the specific circumstances of this case and hope for the matter to be resolved quickly and to the consumers full satisfaction
Dear Ms***,While I deeply regret your less than satisfactory experience, I do want to extend the possibility of some additional real estate support As part of your Workshop package, you obviously received a day seminar taught by experienced investors That seminar laid out the structure and foundation of a career in real estate investment Finding deals, funding those deals, rehabbing the properties, and then finally identifying potential buyers and making a profit was taught along with topics such as rental properties, entity creation, lease options, wholesaleing, tax consequences, and many other topics There was enough material to get you kick-started into a new life Along with the Master Course Kit, which is the blueprint for the system, contains vital forms, and has step-by-step information to mirror and even supplement the Workshop material you purchased valuable training and information Not only that, but you purchased months of real estate hotline access, whom you could have called every day if you had needed In addition to the above, you were in possession of not one, but two guarantees that were outlined for you on the forms that came with the purchase agreement Either one of those, you could have pursued and with some work you could have gotten your money back even if you were never successful as an investor How many offers did you submit on available deals? If there is anything that the company can do for you please don't hesitate to call the hotline at ###-###-#### I feel confident that even years after attendance they may be able to help you.Best regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The Armando Montelongo Seminars think my case is hopeless because rules are rules, but I feel it isn't right to take the Life Time savings from Seniors like me and my husband who only receives $a month in SSA and later exchanged the money of this life savings to our credit cards and put the people in debt for $44,for a seminar, its too expensive, were they don't feed us and don't give us time for rest and our brain gets so tired to think and reflecting on what is going on, I don't call it Training I call this Abuse and they take advantage of vulnerable people with needs (and sick, I'm going to have my 21st surgery on October) and it really hurts my feelings because on TV Commercial you believe in what you think is true, but its not.Yes, I sent letters to Armando Montelongo because I admire him on TV, the first day of the seminar with [redacted] I asked him to give Armando my letter where I'm begging him to refund my money and I ask him to help meI asked Armando if we can take his picture, so I can ask him if he got the letter from [redacted] After the seminar I sent the 2nd letter to his office in [redacted] , begging him to please refund my life time savings back to my credit cardsHe never answered meThis is why I wrote the Revdex.com, because I don't feel it is correct to loose our entire life savings after we worked very hard all our life to have a little in our Golden Years with no debt in our credit cardsPlease help me to recover our money back to our credit cards Thank you Regards, [redacted] ***
The company has already negotiated with this consumer and proposed a resolution The consumer decided to pursue other options The company remains committed to serving this consumer or providing a mutually satisfactory resolution Should the consumer desire to restart negotiation directly with the company he may contact me at any time The consumer presented his concerns and story to the company and the company presented a mutually satisfactory resolution The consumer decided to continue in another course of action The original proposal is still in on the table
Ms [redacted] , The company will reach out to you in the next days to resolve the issue I will be in communication with you and our accounting team to sort out what happened and how we can best move forward Best regards, [redacted]
Complaint: ***
I am rejecting this response because: I have been working with *** and a dozen or more other call center people and all he wants to do is stall and come up with excuses as to why they shouldn't refund the moneyHe keeps saying I'm checking phone records to see if we canceledI have sent them the paper work showing we canceledwe were told to mail the forms down and we did because there was no fax number on the contract to fax them down ( only a phone number to call ) if so we would have faxed the paper work on 6/30/2014, its not our fault if the paper work got lost in the mail or is laying around their office somewhere and they cant find it*** ask if there was another program he could set us up with, I told him NO we want our refundWe have spent over $42,dollars on all the programs and they want to question a $*** refund, this issue has been on going for many months to the point its become a he said she saidIf *** wants to help us out do the right thing and give us the refund and everything will be good again and we can proceed with flipping houses with AM otherwise were at a stalemateWe have made many calls to the call support center, sent many emails to different people and every time is someone new or they say we'll check into it and nothing ever happensI'm still willing to work with the Armando group and be a happy family but I'm not going to be jerked around on this refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This is pretty much what I expected to see for a response, but I beg to differ This company in fact has not provided me with everything needed to be successful in real estate investing They have committed advertising and it began with the very first seminar that I attended As a consumer, I answered a TV advertisement to attend a free seminar and was promised a free MPplayer just to attend I never got a MPplayer, but I did get a high pressure sales pitch to continue my "education" by attending a day seminar in San Antonio which was not free at all The price tag was around $1,excluding travel, meals, and lodging The advertisement also displayed a study guide and the complete system on DVD with the study guide which I received some time later, but it was out of date Instead, I received an email with a link to download the information which was out of date, and to date, have not received the updated information as advertised
Misled by the hype, I signed up for another seminar and the bus tour program: $15,000, which did not include travel, meals, and lodging Much to my surprise, still no updated study guide I took notes in a notebook that had been published somewhere around two or three years earlier with out of date information I was instructed to update and research the items lists myself Although the instruction received on the bus tour was generally useful, it was obvious to me that the program was holding back on analyzing repair costs which was vaguely referred to as "ninumbers" used to speed up the estimating process
There was an extra day added to the bus tour package that I was not informed about and could stay for because my plans had been made days ahead of time and could not be changed I was approached by "strategists" to sign on to an additional $25,"advanced program," which I of course turned down because I did not feel that I had gotten my money's worth even at that point Although the bus tour was entertaining, it was overloaded with hype and short on instruction I really felt that I had been dupted at that point, but, honestly was to ashamed to admit it
Locating properties that can be purchased according to the systems guidelines and good, experienced real estate agents that will work with the system have been very difficult to find Informing students about the existence of REO intermediary companies and REO agents was very scantily mentioned in context which I found out about on my own after several rejected offers
It is true that I have been provided 'extra' information supposedly beyond the contents of the original package, which, I argue, is just further evidence that I was not given everything I needed to be successful as promised with the original package Since attending the L.Abus tour, I have discovered that all the information delivered up to that time, is readily available from other sources for a whole lot less money Therefore, I believe this company has committed advertising, I have been overcharged for the information rendered, and I believe I at least half of my money back is a reasonable request
Regards,
*** ***
I attended a free seminar in Las Vegas with this company in July of The seminar provided very little actual information on how to do the business and was more about hype to get you to buy a day seminar and some books/CDsMy wife and I gave in to their hard selling techniques and purchased the seminar/materialsI didn't start reading the materials until about a week later, and only got through two of the pamphlets before I became very uncomfortable being associated with this businessThere were many spelling errors, some incorrect calculations, and the CDs were all prefaced with the same remark (in essence it said that there have been some important changes, and the company didn't want to spend the extra money to update the CDs, but it assured that the books were correct)My thought was, "if they aren't able to successfully put together this education material, how are they going to be able to help me be successful in this business?" Because of this, I quickly became uneasy with the legitimacy of the businessSo, I thought I would try to get a refund for my purchase on the basis that the company sold me defective or subpar productI wasn't EXPECTING it back because at this point it was about a week and a half after I made the purchase and the contract specifies the 3-day refund policyHowever, I thought I would try because I didn't have anything to lose and $1,is a lot of money to someone like me (at this point in my life)After explaining my reasoning for my request for an exception to the 3-day policy with one of the "mentors", he told me he would check with his direct supervisor and give me a call back to let me know the status of the requestI waited 2-days with no responseFinally, I gave them a call back only to get somebody else that I had to tell my whole story to againShe also told me that she was going to call me back that day before she left to let me know what her supervisor saidI received no such phone callI went through this timesOn my fourth phone call back I spoke with a representative who once again asked me my situationI quickly found out however, that this was just a pleasantry and that he didn't really want to hear a word I was sayingHe was very rude, condescending, and interrupted every time I tried to speak so that I wasn't even able to produce a coherent string of words to make a complete sentenceAt least this man was able to give me a direct "no" response to my refund request, so I didn't have to wait on an un-kept promiseIn short (and in my opinion), this company sells subpar product and has staff that are supposed to be mentors, but that instead treat you poorly and don't follow through with what they say they are going to do (except the part about keeping your money)If this company is having these type of people mentor you, and are producing the kind of material that I was exposed to, I don't want any further part of it
in March my wife and I attended a free workshop for Armando Montelongo here in Atlanta, GeorgiaThis free event escalated to a three work shop where we were promised to learn all the ins and out of thing in order for us to take the next step into real estate and try to better ourselves financiallyThe three day was $and if we didn’t take advantage now the price would go up to $later on and that seats were limitedSo my wife put the credit card down with for the three day eventAt the three day event we met Dave, Jerry, and Candice they were the speakers at this eventJerry happened to be the brother of Raul from the TV show Reinas De RealtyJerry was the only Hispanic there and he spent a lot of time with usJerry told us that we took a great step and that he started like us, but he and his brother were in a worse financial position when they started because they bankrupt and had lost their house etcOf course, everything sounding amazing and we were so thrilled and excited and thought for sure we had made the right decision not just for us but for our daughters who are and At the three day there was so much information with the basic real estate terminology and what means etcThis was a whole different worldIt was like a cashier doing a surgeons work, but most of the days was just talking about their life experience on how much money they made or that we could makeDave talked about how his dad was sick and could pay for all his dad’s expenses with the money he makes from real-estateAnother staff member said he had all his rentals with section and he was receiving all the money and he could take month vacations anywhere in the worldThen they would teach you two or three more things and keep on their life story saying wouldn’t you like to help your loved ones? They would tell us “picture this you can get anything you want house, car, help family and friends” Dave started this game and whoever had the most points in at the end of the day workshop he would give the winner a copy of Armando’s software that he uses and it’s was worth $Then after break we came back and we were handed a sheet with a list of phone numbers it was the main numbers to the credit card companies exAMEX, Discover, Chase, Bank of America and so you can get to points you needed to get credit increases on your credit cards…we ended up getting increase on my chase and discover cardFinally they started taking about this AM bus tour and how great it was and how they basically hold your hand and walk you thru the whole thing (not the case)Dave was saying investors take action now they do not hold backThey also stated that funding will not be an issue that at these bus tours there were a ton of seasoned investors that would loan money and other money would be available you did not need any money downDave stated if you don’t take action now you will never prosper and you will stay where you areWe ended up signing up with all this promises of funding and everything sounding great they would hold your hand the whole waySo we got the platinum $40,planBasically paid 40K for bus tour, Asset training and two LLC under AMS and Cash FlowIn April we attended the Bus Tour in Miami, Florida there was over to students exactly how were they going to walk us thru everything and hold your hand like they promised? There were no season investors only students that could be potential lenders, no banks were available, just studentsThe students were not lending anything to anyone lets be reasonable who is going to lend money to a complete stranger money to flip a house with barely any experienceAt this point I had my doubts about the whole thing and my wife was still giving him them the benefit if the doubtArmando Montelongo was there for a couple of hours and every one was so excited to meet and be in the same place as Armando and the fact that we were being taught by the man himself seemed awesome at the timeArmando would take breaks or would leave and have other people speak like “Kirk the shirt” he is the sales guy for Preferred Trust IRA companyHe’s job was basically to get us to use our 401K or pension to invest into real estateBut he was also like Armando we were promised a 4% rate if we switched over to a self- directed IRA where Kirk will manage it and do a the legal end paperwork per transaction at the time it made sense, but after looking over the contract the prices were insaneWhen some of the bus tour students get the statement what a surprise the only got 1% instead of the 4%When they called to find out what happened to the 4% they told them that group was full and there was no more space available for the 4% after they already have your money in their possessionWe did meet amazing people there and of course everyone talks about their experience and how they got thereWhat I found very upsetting was that not everyone paid the same amount like we didSome people paid $5000.00, $7500.00, $10,000.00, $12,000.00, $15,000.00, $20,and so on up the $40,that we paid and we were all learning the same exact thingWe met people like us that had no debt and use the credit cards to pay for the whole thing not including food and travel arrangementsWe met people that used their life savings and of course we met the one that just had it to spendLike Armando keep telling us to network talk to everyone and find out who is the lenders with money and who are the ones that need more to do a dealWhile our training Giovanni F
* gets up on the stage and starts talking about cash flow properties and how to fix them up and get them ready to rent to the publicLittle by little he started talking about a project that he and Armando had finished Orlando and how they bought all these blocks of properties and had turned around the neighborhood and how they have a mixed rate which is the property values raising while renting it and still being able to collect the rentShortly after his whole speech he tells us that we are in luck and they have like houses there and already to sell to us for 85k-100kThey were actually trying to make more money off of us by selling us property and there were a lot of people that did purchase these house but we couldn’t afford that not after spending so much more to get thereFrom the beginning of the bus tour this was all planned out because Armando came out and the first thing that he says to us was that there were students that had been asking about what the Master Mentor Program was and he briefly said that it is another program for elite students, but he didn’t want to talk about thatA day before the bus tour ended our team leader Rick and Owen scheduled a so call one on one with us and told us we have the potential to proceed to the next levelYup, This was the Master Mentor Program that Armando himself will be teaching us to learn all his secrets and along with that we would be getting his software that he is currently using to rapid fire and be able to be a step ahead of other people placing bids in a dayWe would also be getting out own mentor for us to work withThey proceed to tell us about our next stepRick was also putting pressure on my wife saying to her this is a once in a lifetime opportunity to attend you guys I think will be a great fit and not everyone is chosen to this you will get one on one with him and see how he does his real estate investingAgain total promises spent another at this point 65KMy wife convinced me and we did itMaster Mentor training happened to fall on the same week that we were going to be training for the cash flow so we figured why not we could kill two birds with one stoneAt cash flow they were still selling us properties in Orlando, but keep in mind supposedly there were only for sellCash flow showed us some technics to use in different situationsAfter that we went to a different hotel for Master Mentor since this was so secretive and they made us sign a disclosure saying that we could not discuss what we have learned to regular students who have not attended the Master Mentor ProgramLittle by little we realized that everyone was offer the Master Mentor Program and if you had the $25,you went it wasn’t true that Armando secretly picked upI guarantee you he doesn’t even know our namesTo him we are just another figure $$At Master mentor I was promised my “own mentor” and I was assigned to Earl C***I spoke to Earl three times and then I found out he left the companyHe was never available and when he said he would get back to me about any issues I had it would take him days to get back to meFinally after several calls to the mentor line and being told I would be called back and never wasI emailed Leslie the scheduling coordinator and demanding to get a new mentorShe sent my email to Jake the manager of the Master Mentor ProgramIn my email I had requested Steve Thomas another mentor who does Q&A’s for Master Mentor StudentsJake emailed me back and instructed the staff to assign me to whoever I wantedUnfortunately, I never got the one on one mentoring that I was promised because Steve was so busy he could never get on the phone with meWe have been promised so much and nothing deliveredWe were very misled and it seem they were always trying to sell another programFor example, in asset protection and he spent the whole time persuading to spend another $10,for Market DominationAt this point we were just every disappointed about the whole thingIt seemed like every course we attended we were being pressured into another courseThese people are very good in convincing you to attend by promising hopes & dreams telling us how we can better ourselves and taking care of your familyThey should be ashamed of themselvesNot only did they deceive us, but this has caused many issues between my wife and I for example: financial problems, fights between my wife and I blaming each other for this whole scamThe sad part of this whole thing is that we are not the only person this has happened to and they continue to do these seminars in our stateHow can this be allowed?? It obvious that we are not the only one that complain about this is a scamPAmaster mentor paper work bus tour paperwork
Please ask the consumer for proof of its relationship with the business. This complaint is not associated with this business according to my records
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
January of 2012, my son and I were watching an infomercial program where the Armando Montelongo Seminars were advertized I have experienced difficult times with a failing business and Bankruptcy was just around the corner I thought the Seminars were the answer to my programs I did everything I could possibly do to borrow money from friends and family to attend the Seminar January 19, we attended the “FREE SEMINAR”, which was only a sales pitch for a day Seminar We paid $2,for my son and I to attendOn January 27, we attended the day Seminar at the Marriott Hotel in Newport Beach The entire day Seminar was NOT what they pitched at the Free Seminar The $2,Seminar was another Sales Pitch within itself! The first day we spent getting to know the team and hearing about their families and financial success The final day was a push to get everyone to purchase one of the packages (one package was priced at $31,and the other $41,495) I couldn’t afford the $31,and was only able to come up with $20, Again we collected the $20,from friends and family to attend and we were able to come up with the funds The representatives take every penny they possibly can The $31,package was “CONVENTIALLY” reduced to $20,so that my son and I were able to attendAt both Seminars the sales pitch is the same “You need to take care of your family”, “This is the only path to financial freedom”, “What is holding you back?”, “Say no to excuses”, “Investors take action now” etcI feel as if we were lied to, it was just one sales pitch after another in order for people to fork out more money They sold a dream The pitch was you don’t need good credit or money in order to invest in properties; you only need to obtain Hard Money loans Hard Money loans have an incredibly high interest rate between 12%-21% and may go as high as 25%-29% The interest alone will take all of your profits! That was their ONLY solution, their ONLY plan! They sold a dream to people that are facing financial difficultiesOn May 4, I submitted a formal refund request to *** To date, my email as been unanswered Every time I call in to follow up on my refund, the Refund Department is either on lunch, on break, in a meeting or unavailableBelow are the payments made to: Armando Montelongo Seminars
Purchase Agreement# Amount $1,Purchase Agreement# Amount $1,Purchase Agreement# Amount $20,I am looking to obtain a full refund so I can pay back my friends and family the money I borrowed This program is a complete SCAM I did not make a single penny The sad part is at the end of all of this I was forced into Bankruptcy
Dear Mr***, This is the first time I have worked with you on this issue and this week is the first time I was notified of this complaint and request I will be your sole contact moving forward as we resolve this issue Thank you
I am rejecting this response because:
From: *** *** Sent: Tuesday, April 28, 12:PMTo: infoSubject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #***
Hi, I'm sorry....my complaint with this company has not in anyway been resolvedThe last response from the company indicated that they wanted to work something else out, however, at this time I am still refusing their offerI am requested that my complaint be reopened so I can get this matter resolved
Regards,
*** ***
I am rejecting this response because:
Date Sent: 4/4/12:46:PMComplaint: ***I responded with the message below on April 1st to this proposal and left a phone message and I am now awaiting their response:Please answer the below request soon so I can respond to the Revdex.com, I only have a few days to give them a response.You have been so helpful through this and I truly appreciate everythingOne last question, is there any way at all that we could be refunded the amount of at least the $29,Bus Trip package since this was the most costly thing we feel we were scammed into purchasing, or is $10,the best we can hope for? Please understand I have to ask.Please respondThank you and God Bless you
Regards,
*** ***
Dear Mr*** and the Revdex.com,The company prides itself on not selling with high-pressure tactics and in not overselling the programs In this case, the company presented the material and the system to Mr*** at the free event and he decided to move forward and purchase the 3-Day
Workshop Mr*** attended the Workshop, received the master course kit and was trained in the essential flipping system Mr*** after participating in the course, signed up for and paid for the Bus Tour package At each stage, Mr*** demonstrated an understanding of both the training he was receiving and of the details of the programs and packages he purchased He attended the phone calls, he attended the Workshop He even called in to adjust the package he had purchased and was refunded the difference The company has worked with many disabled individuals who have become successful through the program The Bus Tour leaders and Mentors are very much able to assist people in all situations and there is no reason Mr*** cannot become just as successful as he hopes to be The company is willing to offer special or customized fulfillment if Mr*** has a demonstrated disability that will make it difficult to attend further programs Please let me know if there is any way the company can assist you in your real estate investment career and startup The company can bring incredible force to bear in helping consumers reach their goals.Best regards,*** ***