Ashley Furniture - Bluegrass Parkway

The guest ordered the W100-and that is what was picked up by her moving company The W100-normally comes with stones and crystals but her only had the crystals We have ordered the stones and Shipped them to her According to the parts department she has received them I tried to call her but couldn't leave a message

I just spoke to our Customer, [redacted] *** [redacted] is his daughter who lies in StLouisHe knew nothing about the complaintSince [redacted] is not the customer, will this count against usWe have delivered the sofa and refunded the delivery fee

I have spoken with this guest There is normally a one years manufacturer's warranty on the furniture The manufacture is going back and looking at the peeling on a case by case bases However this guest furniture is over years old and the manufacturer will not go back over years

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am writing to let you know how we have been treated since our items have been deliveredIt started with the tv stand we ordered being delivered on 8/and everything seemed fine but when my husband went to place the shelves in the stand it was put together wrong and so the shelves don't fit in properlyonce we notified Ashley furniture they said they would replace it on 8/which we were fine withIn the meantime the bed we ordered was delivered on Saturday 8/They told us they would be at our house between 1-pmWe stayed home all day waiting only for them to arrive at 8:pmThat is unacceptable! In further the bed was put together so fast that after they left and we were checking it out it also is put together improperly to where the trundle under the bed doesn't fit properlyThen today 8/we had made arrangements for someone to be at our house for the exchange of the tv stand, only to be called by Ashley furniture and told that it will not be coming today because they damaged our replacement and could not give me a day when we could expect a new! again this is unacceptable!

I left a message for the guest to call me to resolve

The refund was processed on 9/ I tried to call him that day to let him know, but I couldn't leave a message I have also left messages on 9/and today to confirm that he received it, but he has not returned my call

we have canceled the guest order We are refunding them I have left a message to make sure he has received the refund

The guest purchased an extended year protection plan again accidental and incidental damages There is a one year manufacturer's warranty again manufacturing defects for parts and labor The mechanism part has a year warranty on the part but not the labor, since the guest purchased the protection plan that will cover the cost of the labor on installing the mech The extended protection plan is through Montage and I have no control over Montage techs The guest is out of the one year warranty that is why he has to go through Montage I have tried to explain that to the guest

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] %

I have spoken with the guest We have already canceled the entire order and we didn't charge her the cancellation fee

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

I have left a message for the guest to call me to discuss options

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] *** They have sent two other ones out in the last weeks that was in worse shape then the one I had originally deliveredAll I am asking for, is to have them pick up the furniture and refund my moneyI'm an unhappy customer and no longer wish to do business with Ashley FurnitureApparently there is no quality control department at Ashley as I have been told by there deliver man, that there was another customer who purchased the same piece of furniture and it had to be delivered seven times before the customer was satisfiedI was also disappointed in the fact that I was never told that once I buy I'm unable to return was only informed after my complaintAlso, I never received a call from anyone at Ashley, until after I reached out to the Revdex.com This has been going on since August 16, 2015, my original purchase dateIf there is anything that you can do to assist with my refund, I would be more than gratefulI just want this issue dissolved as quickly as possibleRegards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with Ashley Furniture's responseI talked with the manufacturer (Sealy) again late Friday (10-16-15) afternoon and they stated since Sealy is contracted with Ashley Furniture there is nothing Sealy can do for me that I needed to deal directly with the retailer (Ashley) on getting a new mattressI am highly frustrated that Ashley Furniture continues to "pass the buck" and not address my needs for a new mattressThe Sealy customer service rep ( [redacted] *) even stated Ashley Furniture knows they should not be sending the customer to Sealy for any warranty issuesShe even stated that if Ashley Furniture did not replace my mattress, it was Ashley Furniture making the decision because they did not want to take "a loss"! Regards, [redacted]

I have left a message for discuss We are sending a tech out to look at the damage on the floor

I have spoken with the guest. We have refunded him for all the items he returned except the extended protection plan. I am refunding it today. Depending were the finance company is in their billing cycle it could take up to 30 day for the refund to reflect on the bill. The guest is aware of that.

I have spoken with the guest We just did a courtesy service We are going to do one more courtesy repair to install the remaining parts he has in his home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted]  %

I have spoken to the guest The furniture was scheduled to arrive the week of 11/ It is going to be later It should be arriving the first thing next week and we will call the guest to deliver to her home I apologized and I am refunding the delivery for the inconveniences He was fine with that