Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would like the store to refund me the amount of the purchased item as I have yet to receive any sort of communication from them in over 7 days. I find their behavior is very unprofessional and ridiculous. Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me UNTIL I hear from the [redacted] store for FINAL resolution. 
Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr. [redacted]...

purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his/her options. If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,Thank you for bring Mr. [redacted]'s concerns to our attention. Ashley Furniture Industries, Inc. does work closely with each of the retailers to assure they are following the manufacturer warranty accordingly. It has been brought to our attention that the issues Mr. [redacted] has experienced with his Ashley product does not show any signs of a workmanship or manufacturer's defect, therefore it is not covered under the manufacturer's warranty. We are very sorry that the retailer nor Ashley Furniture Industries, Inc. will be able to assist him further with his concerns. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. Sincerely,[redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding the [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   The [redacted]’s...

purcased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Richmond store, along with a request for them to investigate this matter further and contact the [redacted]’s to discuss their options.   If you have additional questions or concerns, please consider contacting the Richmond HomeStore Customer Care department at ###-###-####.   Sincerely,   Tammy [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr. [redacted]...

purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his/her options.   If you have additional questions or concerns, please consider contacting the Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and contact
Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
 
This claim
should be consider closed on behalf of Ashley Furniture Industries, Inc.
Sincerely,
[redacted]
[redacted]
[redacted]

The store responsible offered me a $50 gift card to their criminal store as their means of resolution.  I told them this was insufficient and unacceptable.  They told me to write the board of directors if I wasn't satisfied.Highly unsatisfied.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’ concerns. We take these matters seriously and want
to ensure the proper steps are followed so a resolution can be reached in a
timely manner.
 
Each authorized Ashley dealer and HomeStore is independently
owned and operated. All issues are handled at the retail level; therefore, I do
not have information at our office regarding the status of Mr. [redacted] claim.
 
If Mr. [redacted] or the Revdex.com would like to reply to this
email ([redacted])
with additional information, I would be happy to forward a request for service
to the owners and/or managers of the store from whom he purchased. Please
provide me with the name and location of the store where the furniture was
purchased and the model and serial numbers of the items in question.
 
Thank you.
 
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Ms. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely...

manner.
 Ms. [redacted] purchased furniture from Ash Comm.  Ashley dealers are independently owned and
operated and are responsible for processing claims at the retail level.
 
I took the liberty of
forwarding the information provided by the Revdex.com to the Ash Comm department to
further review Ms. [redacted]’s claim.
 
If you have
additional questions or concerns, please consider contacting Ash Comm at
###-###-####.
Sincerely,
Tammy
K[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and wantto ensure the proper steps are followed so a resolution can be reached in atimely manner. Each authorized Ashley dealer...

and HomeStore is independentlyowned and operated. All warranties are handled at the retail level; therefore,I do not have information at our office regarding the status of Ms. [redacted]’s claim. If Ms. [redacted] or the Revdex.com would like to reply to thisemail ([email protected])with additional information, I would be happy to forward a request for serviceto the owners and/or managers of the store from whom she purchased. Pleaseprovide me with the name and location of the store where the furniture waspurchased and the model and serial numbers of the items in question. Thank you. [redacted]
[redacted]AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s situation. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 
Ms. [redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All delivery status can be obtained through the store.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Fort
Worth store, along with a request for them to investigate this matter further
and contact Ms. [redacted] to discuss her concerns.
 
 If you have additional questions or concerns,
please consider contacting Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Store location: [redacted] In addition: On November 15, 2014 6:52PM, store representative [redacted] contacted me telephonically to inform me that delivery men arrived at my residence to pick up my furniture. I informed her I was not home and I was never...

contacted that the delivery team would return that day. The original scheduled pick date was November 8, 2014 between 8am and 12pm but no show or no call from anyone. I informed [redacted] of this but her response was yes but they did arrive today. I asked her could someone contact me to reschedule another pick up date but she rudely terminated the phone call. [redacted] is never available to speak to in order to address my concerns regarding their poor service. It is a disgrace they are independently owned but using the Ashley name.Thank you.

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in North Brunswick, NJ. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the North Brunswick store, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his options. If you have additional questions or concerns, please consider contacting the North Brunswick HomeStore Customer Care department at ###-###-####.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Here are the requested information :Ashley furniture [redacted] 
[redacted]  **  [redacted]Northshore collection 2 Arm Chairs - Item# [redacted]   [redacted]Coffee Table.               [redacted]Dining room table.       [redacted]    [redacted]Thanks for your assistance. [redacted] 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized dealers are independently owned and operated. All decisions are made by the store that sold the product in question.   I took the liberty of forwarding the information provided by the Revdex.com to the corporate office for the Jacksonville store, along with a request for them to investigate this matter further and contact Ms. [redacted] to discuss her options.   If you have additional questions or concerns, please consider contacting the Jacksonville HomeStore Customer Care department at [redacted].   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’ concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
Tammy
K[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoke to someone from cooperate office as I stated in my complaint. [redacted] was extremely rude and told she did not care if I contacted Revdex.com to help resolve this issue. She also takes no responsibility for how furniture insurance is sold. So what that tells me is that she's okay with sales reps lying to customers. I am beyond grateful that while I was told my porter bedroom set was only sold at Ashley's, I've found it somewhere else to finish purchasing the remaining items to complete my set. I will NEVER do business with this company again. The only way to resolve this issue is to have my furniture fixed or refund me my money (with contacts to who I can call) and I'll order my own replacement parts.
Regards,
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’ concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All decisions
are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Lexington
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the Lexington HomeStore Customer Care department at
###-###-#### or ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative