Ashley Furniture Industries, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have made contact with Ms. Tammy K[redacted] (Ashely Furniture Consumer Affairs Office) on more than one occasion.  Apparently, Ms. K[redacted] does not value the reputation of her employer, neither is she earnestly concerned about remedying this matter.  Ashley Furniture will not market and sell defective furniture and be allowed to casually walk away from any responsibility.  If this matter cannot be reconciled here, it will be elevated to Consumer Affairs at the Governor's Office - eventually their attention will be earned.  Please do not close this complaint.Respectfully,[redacted]

I spoke with Mrs. [redacted] in regards to needing one photo of the dresser to show that the area is not rings left by liquid. Since I am contact with her via telephone, I am requesting the Revdex.com claim be closed and we continue to communicate via telephone or my personal email rather than to continue to submit via Revdex.com.  Sincerely, Tammy K[redacted]
[redacted]
[redacted]
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s situation. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All delivery schedules are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Fort
Myers store, along with a request for them to investigate this matter further
and contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please do not hesitate to call me. My telephone number is ###-###-####, ext. [redacted].
Sincerely,
[redacted]

Hello,Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.Ms. [redacted]...

purchased
furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer
care department.  I have taken the liberty
of forwarding the information provided by the Revdex.com to the online customer care
department, along with a request for them to investigate this matter further
and contact Ms. [redacted] to discuss her options. If you have additional questions or concerns,
please consider contacting the Customer Care department at ###-###-####.Sincerely,[redacted]Ashley
Furniture Industries, Inc.Consumer
Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Ms. [redacted] purchased furniture from an
Ashley Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and
authorized dealers are independently owned and operated. All warranty decisions
are made by the store that sold the product in question. It states in the
warranty booklet Ms.[redacted] should have received with her furniture, “If a
problem should arise which you feel is covered by our Limited Warranties,
contact the Ashley Furniture Industries, Inc. authorized retailer from whom you
purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,
 
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 
Ms. [redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley Furniture
HomeStores and authorized dealers are independently owned and operated. All
decisions are made by the store that sold the product in question.
 
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the Augustastore,
along with a request for them to investigate this matter further and contact Ms.
[redacted] to discuss her options.
 
If you have additional questions or concerns,
please consider contacting the Augusta HomeStore Customer Care department at ###-###-####.
 
Sincerely,
 
Tammy
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This merchant, [redacted], is the authorized dealer of Ashley Furniture. It is very basic business integrity that Ashley Furniture should not allow any merchant to use Ashley brand, logo, etc. to cheat and fraud customers. So far this merchant has not either refund me money or delivereded me merchandise. I request Ashley to suspend this merchant's dealer account with Ashley. Otherwise this merchant will use Ashley brand name to cheat more and more customers. It is very fundamental business responsibility and morality. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,   We are very sorry to hear Mr. [redacted] has chosen not to accept my response to his Revdex.com claim.   The below email was sent to Mr. [redacted]:   I have closely reviewed the information you provided. Unfortunately, the store will not be able to assist you with your claim. It has been noted that you purchased in February 2012, therefore your manufacturer’s warranty technically expired in February 2013. Ashley Furniture Industries, Inc. technically does not have any type of obligation to assist beyond the manufacturer’s warranty period. However, as an exception to the manufacturer’s warranty, we would like to offer you some compensation for your inconvenience of the product. We are offering you $170.00 to keep the two 9810025 recliners with a signed Release & Agreement. We have taken into consideration the length of time the product has been within the home as well as the factory base price. You would receive the compensation in the form of a check.   Sincerely,   [redacted]   Consumer Affairs Representative   Ashley Furniture Industries, Inc. Tell us why here...

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and wantto ensure the proper steps are followed so a resolution can be reached in atimely manner.Ms. [redacted]...

purchasedfurniture from an Ashley Furniture HomeStore in [redacted]. AshleyFurniture HomeStores and authorized dealers are independently owned andoperated. All decisions are made by the store that sold the product inquestion. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the [redacted]store, along with a request for them to investigate this matter further andcontact Ms. [redacted] to discuss her options.  If you have additional questions or concerns,please consider contacting the [redacted] HomeStore Customer Care departmentat ###-###-####.Sincerely,[redacted]
[redacted]AshleyFurniture Industries, Inc.[redacted]
[redacted]

Hello,
Thank you for contacting Ashley
Furniture Industries, Inc. We appreciate that you have notified us regarding Mr.
[redacted]’ concerns. We take these matters seriously and want to ensure
the proper steps are followed so a resolution can be reached in a...

timely
manner.
 
Each authorized Ashley dealer and HomeStore is independently
owned and operated. All warranties are handled at the retail level. I have
emailed Mr. [redacted] to obtain additional information to assist him further.
 
Please consider this claim closed as Ashley is working
directly with Mr. [redacted].
 
Thank you!
 
Tammy
K[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’ concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Mr. [redacted]...

purchased furniture from the Ashley Furniture’s website, www.ashleyfurniturehomestore.com.  All decisions are made by their customer care department.    I have taken the liberty of forwarding the information provided by the Revdex.com to the online customer care department, along with a request for them to investigate this matter further and contact Mr. [redacted] to discuss his options.   If you have additional questions or concerns, please consider contacting the Customer Care department at 866-436-3393.   Sincerely,   [redacted]
Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’ concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms. [redacted]...

purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and
operated. All decisions are made by the store that sold the product in
question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discussher options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’ concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and
operated. All decisions are made by the store that sold the product in
question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
 
Sincerely,
Tammy
K[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Hello,
Thank you
for contacting Ashley Furniture Industries, Inc. We appreciate that you have
notified us regarding Ms. [redacted]’s concerns. We take these matters seriously
and want to ensure the proper steps are followed so a resolution can be reached
in a timely...

manner.
 Ms. [redacted] purchased furniture from an
authorized Ashley dealer, [redacted], in [redacted], **. Ashley
dealers are independently owned and operated and are responsible for processing
warranty claims at the retail level. It states in the Claim Procedure section
of the warranty booklet Ms. [redacted] should have received with her furniture, “If
a problem should arise which you feel is covered by our Limited Warranties,
contact the Ashley Furniture Industries, Inc. authorized retailer from whom you
purchased your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the Ashley Marketing
Specialist in the [redacted] area. The Marketing Specialist will assist store
management with this claim and will instruct them to contact Ms. [redacted]  to discuss her options.
 
If you have
additional questions or concerns, please consider contacting the store
directly.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

purchased furniture from an Ashley retailer, Cymax. Ashley retailers are responsible for processing warranty claims at the retail level. It states in the Claim Procedure section of the warranty booklet Ms. [redacted] should have received with her furniture, “If a problem should arise which you feel is covered by our Limited Warranties, contact the Ashley Furniture Industries, Inc. authorized retailer from whom you purchased your furniture.”   On behalf of Ms. [redacted] we will reach out to the Customer Care Management Team that works directly with Cymax area with the information provided by the Revdex.com. An Ashley Marketing Specialist is available to assist store management with this claim if necessary.    Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Someone from Ashley Furniture contacted me on the morning of January 2, 2015 and sent a worker to my home to complete the assembly of the bed I purchased.  I appreciate the Revdex.com's facility of making this happen. 
Regards,
 
[redacted]

Hello,
I am very sorry to hear that Ms. [redacted] has chosen to
not accept my response to her Revdex.com claim.
We ask that Ms. [redacted] understand that she has filed
her claim against Ashley Furniture Industries, Inc., the manufacturer rather
than against the independently owned and operated HomeStore in [redacted].
Since there is no ownership between the two, Ashley Furniture Industries, Inc.
does not have access to her individual sales record, therefore we are unable to
see what has been reported by the service technician.
Ms. [redacted]’s claim has been sent to the Baltimore
HomeStore Customer Care department to further review. We highly recommend that
Ms. [redacted] contact them at ###-###-#### for further updates regarding her
concerns.
Please close this claim on behalf of Ashley Furniture
Industries, Inc.
Sincerely,
[redacted]
Ashley Furniture Industries, Inc.

Hello,We are very sorry that Ms. [redacted] has chose to not accept my response to her Revdex.com claim.  Since the stores are independently owned and operated, Ashley Furniture Industries, Inc. and each of the stores computers systems are not linked, therefore we request the consumer contact the store or their customer care department for further assistance. We highly recommend that Ms. [redacted] contact the [redacted] HomeStore Customer Care department at ###-###-#### for further assistance with her concerns. Sincerely,[redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.