Ashley Furniture Industries, Inc.

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’ situation. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   All...

warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Ms. [redacted]’ claim.   If Ms. [redacted] or the Revdex.com would like to reply to [redacted] with additional information, I would be happy to reach out to the Customer Care Management Team of the store from whom she purchased. Please provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question, as well as her Ashley claim no [redacted].   Thank you.   [redacted]
Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,
Thank you for contacting Ashley
Furniture Industries, Inc. We appreciate that you have notified us regarding Ms.
[redacted]’s situation. We take these matters seriously and want to ensure the
proper steps are followed so a resolution can be reached in a timely...

manner.
 
Please mail, e-mail or fax us the following information
for review:
 
*a complete legible copy of your original receipt
*the model number of the item(s) in question
*the serial number off each item
*a detailed description of the problem(s)
*photos if available
*your name
*your address
*daytime phone number
 
Our fax number is: ###-###-####.
 
E-mail address is: [redacted]
 
 Our mailing
address is:
 
Ashley Furniture Corporate Office
Attn: Consumer Affairs Department
[redacted]
[redacted]
 
Sincerely,
[redacted]
Ashley Furniture Industries,
Inc.
Consumer Affairs Representative

Hello,
Thank you for contacting Ashley
Furniture Industries, Inc. We appreciate that you have notified us regarding Mr.
[redacted]'s concerns. We take these matters seriously and want to ensure the
proper steps are followed so a resolution can be reached in a timely...

manner.
 
Before Ashley Furniture Industries, Inc. is able to proceed
further, we will need a copy of Mr. [redacted]’s sales invoice, the item &
serial number as well as the brand name of the motor (APEX or Limoss).
Since Mr. [redacted] purchased in Virginia, the HomeStore in
Connecticut will not be able to assist as they each have different owners.
Once we receive the necessary information, we will review
and be in contact with him.
 
If you have additional questions
or concerns, please do not hesitate to call me. My telephone number is
608-323-3377, ext. 128144.
Sincerely,
Tammy K[redacted]
Ashley Furniture Industries, Inc.
Consumer Affairs Representative
v

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't understand why my case is closed. I was waiting for the response of Ashley Furniture.That is what I understood from your last message. I don't want my  case to be closed. I'm in Puerto Rico and because of the hurricane the communication has been cut off in most of the island. I request that you please consider opening my case again. These Ashley company has been very irresponsible from the beginning. I'm not the only person that has been getting the run around from them. Please continue working in my case. Thank you[redacted] W[redacted]'s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a call from a [redacted] customer services who explained the 6 day hold and release actions on the credit card which was nothing new to me but she does not understand that the credit card companies do not release back the money on Ashley's terms and that holds were overlapping. She doesn't want to understand or accept that Ashley had over $3,000 in holds and that it is unfair that my order had to be cancelled because I wasn't receiving the credit back in time for my credit limit to be maxed out over a $525 couch! I had to cancel the couch cause too much money was on hold I still hadn't received the first credit from Nov 30th hold or any hold afterward and they wouldn't release the couch to me! She also argued that there was only one hold put on Monday the 7th yet I have a total of 2 holds including an additional they they wanted to hold for a 3rd time in 1 day. I have pictures of my account activity to show and she continued to argue and not help me in anyway!
Regards,
[redacted]

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Ms. [redacted]’s concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Ms. [redacted]...

provided information to Ashley Furniture Industries, Inc. in April 2016. On May 12, 2015 an email was sent to her explaining that it was unfortunate the store is no longer an authorized Ashley dealer and will not be able to assist her with her claim. It was noted that Ms. [redacted] purchased in March 2012, therefore her manufacturer’s warranty technically expired in March 2013. Ashley Furniture Industries, Inc. technically does not have any type of obligation to assist beyond the manufacturer’s warranty period. However, as an exception to the manufacturer’s warranty, Ashley Furniture Industries, Inc. offered Ms. [redacted] compensation for her inconvenience of the product. Ashley has taken into consideration the length of time the product has been within the home as well as the factory base price. Ms. [redacted] would receive the compensation in the form of a check. On May 12, 2016 - Ashley offered Ms. [redacted] $250.00 to keep the 2220094 and 2220089 with a signed Release & Agreement,May 13, 2016 - Ms. [redacted] called Ashley stating she did not feel the offered compensation was enough. May 16, 2016 - an email was sent to Ms. [redacted] offering her $450.00 with the reminder that she has had the furniture within her home since 2012. May 23, 2016 - Ms. [redacted] called Ashley requesting her full purchase price be refunded, it was explained that a full refund could not be offered as we are unable to refund the purchase prices and another reminder that she has had the product within her home since 2012. During the conversation Ms. [redacted]’s tone of voice was getting very loud, it was explained that Ashley could offer her $800.00, at this time she requested an email be sent so she could discuss this with her husband. We have not heard back from her since May 23rd. June 3, 2016 - Ashley receives a claim from the Revdex.com. The offer of $800.00 stands as we are already going above and beyond the manufacturer’s warranty. In regards to any extended policy the store sold to you, some retailers offer protection plans or additional plans, which are either through their store or third party companies. Ashley Furniture Industries, Inc. is not liable for any of these types of plans.   If you have additional questions or concerns, please do not hesitate to call me. My telephone number is ###-###-####, ext. 128144.   Sincerely,   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative

Hello,Thank you for contacting Ashley Furniture Industries, Inc. We
appreciate that you have notified us regarding Ms. [redacted]’s concerns. We
take these matters seriously and want to ensure the proper steps are followed
so a resolution can be reached in a timely manner.Ms. [redacted] purchased...

furniture from an Ashley Furniture
HomeStore in Columbia, SC. Ashley Furniture HomeStores and authorized dealers
are independently owned and operated. All decisions are made by the store that
sold the product in question. Some
retailers offer protection plans or additional plans, which are either through
their store or third party companies. Ashley Furniture Industries, Inc. is not
liable for any of these types of plans.I took the liberty of forwarding the information provided by
the Revdex.com to the corporate office for the Columbia store, along with a request
for them to investigate this matter further and contact Ms. [redacted] to
discuss her options. If you have additional questions or concerns,
please consider contacting the Columbia HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]Ashley Furniture Industries, Inc.Consumer Affairs RepresentativeTell us why here...

Hello,I am very sorry to hear that Mr. [redacted] has chose to not accept my response to her claim. Since the store in [redacted] is independently owned and operated, we do not have access to their individual sales records. We highly recommend that he contact the [redacted] HomeStore Customer Care department at ###-###-#### or ###-###-####.Please close this claim on behalf of Ashley Furniture Industries, Inc. in [redacted]. Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Ms. [redacted]’s concerns. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a timely
manner.
Ms....

[redacted] purchased
furniture from an Ashley Furniture HomeStore in [redacted]. Ashley
Furniture HomeStores and authorized dealers are independently owned and operated.
All warranty decisions are made by the store that sold the product in question.
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the
[redacted] store, along with a request for them to investigate this matter
further and contact Ms. [redacted] to discuss her options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department
at ###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me UNTIL I hear from the [redacted] store for FINAL resolution. 
Regards,
[redacted]

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner.Ms. [redacted] purchasedfurniture from an Ashley Furniture HomeStore in [redacted]. Ashley FurnitureHomeStores and authorized dealers are independently owned and operated. Alldecisions are made by the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the Renostore, along with a request for them to investigate this matter further andcontact Ms. [redacted] to discuss her options.  If you have additional questions or concerns,please consider contacting the Reno HomeStore Customer Care department at ###-###-####.Sincerely,[redacted]AshleyFurniture Industries, Inc.ConsumerAffairs Representative

Hello,   Thank you for contacting Ashley Furniture Industries, Inc. We appreciate that you have notified us regarding Mr. [redacted]’ concerns. We take these matters seriously and want to ensure the proper steps are followed so a resolution can be reached in a timely manner.   Each authorized...

Ashley dealer and HomeStore is independently owned and operated. All warranties are handled at the retail level; therefore, I do not have information at our office regarding the status of Mr. [redacted] claim.   If Mr. [redacted] or the Revdex.com would like to reply to this email [redacted]) with additional information, I would be happy to forward a request for service to the owners and/or managers of the store from whom he purchased. Please provide me with the name and location of the store where the furniture was purchased and the model and serial numbers of the items in question.   Thank you.   [redacted] Ashley Furniture Industries, Inc. Consumer Affairs Representative Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I have still not heard from anyone at Ashley Furniture. I feel if they were serious about resolving the problem they would have at least called me to explain what the hold-up was. I am so disappointed with the service I have received from them I will not make any future purchases from them nor recommend them to anyone I know.

Hello,
Thank you for contacting
Ashley Furniture Industries, Inc. We appreciate that you have notified us
regarding Mr. [redacted]’s situation. We take these matters seriously and want to
ensure the proper steps are followed so a resolution can be reached in a...

timely
manner.
 Mr. [redacted] purchased furniture from an Ashley
Furniture HomeStore in [redacted]. Ashley Furniture HomeStores and authorized
dealers are independently owned and operated. All warranty decisions are made
by the store that sold the product in question. It states in the warranty
booklet Mr. [redacted] should have received with his furniture, “If a problem
should arise which you feel is covered by our Limited Warranties, contact the
Ashley Furniture Industries, Inc. authorized retailer from whom you purchased
your furniture.”
I took the liberty of
forwarding the information provided by the Revdex.com to the corporate office for the [redacted]
store, along with a request for them to investigate this matter further and
contact Mr. / [redacted] to discuss his options.
 
 If you have additional questions or concerns,
please consider contacting the [redacted] HomeStore Customer Care department at
###-###-####.
Sincerely,
[redacted]
Ashley
Furniture Industries, Inc.
Consumer
Affairs Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I would like the store to refund me the amount of the purchased item as I have yet to receive any sort of communication from them in over 7 days. I find their behavior is very unprofessional and ridiculous. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Hello, We are very sorry that Ms. [redacted] is not accepting our responses. It is the policy of the E-commerce department to not be able to issue another days prices in their system. If Ms. [redacted] has any further concerns, she will need to discuss it with the E-comm department at ###-###-####. We are considering this claim to be closed as there is nothing more that we are able to do to assist Ms. [redacted].  Regards,  [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello,We are very sorry to hear that Ms. [redacted] has chose to not accept our response in regards to her concerns. The Ashley Furniture Marketing Specialist has been working with the store regarding her concerns. Ashley highly recommends that Ms. [redacted] contact the store for any type of updates regarding her claim. If Ms. [redacted] has any questions, she may contact me directly at [redacted] or ###-###-####, rather than to continue to submit rejections to the Revdex.com. Her claim is being reviewed.Sincerley,[redacted]Ashley Furniture Industries, Inc.

We are very sorry Ms. [redacted] is not accepting our responses to her claim. Ashley Furniture Industries, Inc. has done everything we possibly can to assist the store with her concerns. We have suggested that Ms. [redacted] contact the store for status updates. Please consider this claim closed on behalf of Ashley Furniture Industries, Inc. Sincerely, [redacted]Consumer Affairs RepresentativeAshley Furniture Industries, Inc.

Hello,Thank you for contactingAshley Furniture Industries, Inc. We appreciate that you have notified usregarding Ms. [redacted]’s concerns. We take these matters seriously and want toensure the proper steps are followed so a resolution can be reached in a timelymanner. Ms. [redacted] purchased furniture...

from an AshleyFurniture HomeStore in [redacted]. Ashley Furniture HomeStores andauthorized dealers are independently owned and operated. All decisions are madeby the store that sold the product in question. I took the liberty offorwarding the information provided by the Revdex.com to the corporate office for the FallsChurch store, along with a request for them to investigate this matter furtherand contact Ms. [redacted] to discuss her options.  If you have additional questions or concerns,please consider contacting the Falls Church HomeStore Customer Care departmentat ###-###-####.Sincerely,TammyK[redacted]AshleyFurniture Industries, Inc.ConsumerAffairs Representative