Our boiler shut down the other night, our only source of heat I called Ashton Service Group the next morning - the very same day they sent out a technician by the name of Jeff, he was great - efficient, knowledgeable, confident in what he was doing - in this day and age that is something hard to find I would most certainly recommend Ashton Service Group
Ashton Service Group continues to exceed good Customer Service levels offered in today's business world
Annual heating inspection completed by knowledgable professional deserving star recognitionConscientious, dedicated employees assure continued Corporate successReliable, helpful advice & useful
information provided by Dave *** should be recognized & is much appreciated by the sender
Congratulations
I spoke to Allen at Ashton plumbing and heating requesting a gas fitter come out to fix a gas leak behind my gas stoveAllen was able to dispatch Dave MThe technician for the following dayDave called before he arrived as well,he sent an email with a picture of himself with details of his qualificationsI really like that practice so that when he arrives you know who you are expectingDave was very polite,careful when moving out the stove not to scratch the floors and most importantly he was efficientI am very satisfied with the work provided and company
Friendly staff and great service :)
Nick and Mitch came to install my new furnace and hot water tankThey were clean, polite and knowledgeable technicians, I would recommend Ashton to anyoneI will continue to use Ashton for all my plumbing/heating needs
Benny came over on the weekend to fix my furnace, it was puzzling for him to figure out what was happeningHe fixed it so my family could be warm over the weekend and phoned to check that we were ok the next dayHe is a very thorough technician and great at what he doesVery knowledgeable, polite personThank you Benny!
Mike Acame to help with the install of my furnace and hot water tankVery helpful, polite and knowledgeable employeeThank you Mike !
Yet again, Tim *** has proved himself a star in our book It seems as if Tim has looked after us for the longest time; it must be ten years, at least Every time, his investigations, advice and high quality work make us thankful that we contacted Ashton all that time ago This time, having discovered a leak in our Laundry Room, Tim found the cause of the leak, pointed out the need for a repair to the water-heater, did the necessary research, and presented us with options for a solution Having made the decision to re-new the heater, Tim came back the next week, and installed the apparatus, with the complete professionalism that we have come to expect from him, and from Ashton We are more than grateful to Tim, and would recommend him, the excellent quality of his work, the professionalism of his service, and would happily say the same about our experience of the Ashton Service Group
We had a very positive and professional experience with Ashton from the first call to the final installation of our new furnaceAndy, (sales) arrived promptly, provide the quote quickly and set things in motionTyler K and Mike were two of the most professional polite service people I have ever dealt withI would highly recommend Ashton and plan to use them for all my heating and plumbing needs going forward
They were prompt, pleasant and cleanI have a very old furnace which was making noise, and Tyler warned that if he looked at it, he may have to shut the furnace downHe tested for carbon monoxide, gas leaks, and over amping on the electrical motorHowever, nothing was cleaned, tightened, nor oiledHe seemed more interested in downplaying repairs and selling a new furnace, as well as the state of my exterior drains
My problem was a misaligned filter; he straightened that; I will be more careful next time I replace it
Ashton Service Group's business model is not unique - coordinating, consolidating various services under one business - but they actually succeed in providing timely and reliable service with just one call! I have used them on several occasions and have yet to be disappointedThe service is prompt, courteous and on timeThe technicians I have met have all been extremely polite, willing to answer questions and explain what's needed to remedy the problem Today it was Patrick, here to fix a problem with our hot water tankHe called to advise me he he could be here earlier than scheduled, arrived on time and promptly diagnosed and fixed the problem, a failing gas valve/thermocouple He offered an opinion that it might be more cost efficient to replace the tank rather than just the thermocouple; the tank is years old and near the end of its service iifeI agreed and he organized a replacement for the same day All in all, a very professional and courteous service call I will continue to use Ashton Service Group without hesitation
My husband I are Ashton Value-Plan Members We've been with Ashton since when they installed, in an emergency, a new hot water tank Since then, we have consistently used Ashton for a variety of our needs On June and 22, 2018, an Ashton team - Mitch, Alonzo, and Mike - installed a new furnace and heat pump (air-conditioning) system This was a large job, a full two days, to dismantle and remove the existing 16-year-old furnace and replace with the new system, adding the heat pump (a/c) unit The team was prompt, professional, and courteous - traits that I have grown to expect from Ashton The install evidences their expertise, and the work areas inside the house, in the garage, and outside of the house were left in pristine condition Two other Ashton folks were involved - Jeff - the consultant who originally helped us understand the furnace and a/c options and choices available to us, and Caryn, in administration, who ensured scheduling Another superb experience with Ashton!
From all aspects of our dealings with Ashton Service there was never a lapse in communication with usService from the after hour technician to sales rep to scheduling our install to the installers everyone was extremely polite professional friendly and above all knowledgeable in their area of serviceWe have absolutely no hesitation in referring Ashton to anyone who requires any of the services this company offersGreat job everyone thank you again for getting our home a new furnace installed in record time
It was easy to book with Ashton, Mitch came the following morning - on time, and figured the problem with our older furnace and fixed it immediatelyWe will use Ashton to replace the furnace, but for now we are good! Very happy customer
I needed to replace the main water supply line to my home as it had developed a leak where it entered the foundationI received outstanding service from Alan, Jason , and JoeThey arrived on time, completed the work faster than I would have expected, and were at all time professional and friendlyI would recomend Ashton without reservation
Professional, on time, respectful and skilled From first contact with Caryn, to Jeff, who gave us a quote, to Ben, Xavier, Nick, and Tyler who did all the work- superb service Cannot recommend this company highly enough Everything ran smoothly
Kevin from Ashton checked our dishwasher for potential leaks as several units in out townhome complex have experienced problems requiring expensive repairsKevin arrived on time, was curious and accommodating in price when shown a competing quoteFortunately our dishwasher had no problemsHe was informative when asked about better materials and practicesAlso he fixed our water filter that had recently begun to leak because of a cracked vinyl connector, half of which was stuck in the canister cap and would not budgeHe got it out and put the filter back together with new partsKevin's service was prompt, expert, and efficient, as all of the service members at Ashton have been for us in the pastI highly recommend their service
Dave M arrived on time, professionally introduced himself and presented his cardFound the problem with my bath spout, reviewed options with me, fixed the problemEasy and friendlyThank you
We have used Ashton Service Group for several HVAC and plumbing related projects in our*** homeWe've always found their service people to be courteous, professional and knowledgeableWe appreciate working with Ashton as they arrive when scheduled and complete the work on time
Excellent job by Dave M of Ashton Group He fixed both our shower (trim and valve) as well as toilet seat for leak problems One thing that is very impressive is Dave even helped me out in finding the right parts for my shower trim kit which is the old style brass His professionalism and respectfulness is tops and very straightforward in giving advice Because of this, we joined as members Thank you Dave!
Our boiler shut down the other night, our only source of heat I called Ashton Service Group the next morning - the very same day they sent out a technician by the name of Jeff, he was great - efficient, knowledgeable, confident in what he was doing - in this day and age that is something hard to find I would most certainly recommend Ashton Service Group
Ashton Service Group continues to exceed good Customer Service levels offered in today's business world
Annual heating inspection completed by knowledgable professional deserving star recognitionConscientious, dedicated employees assure continued Corporate successReliable, helpful advice & useful
information provided by Dave *** should be recognized & is much appreciated by the sender
Congratulations
I spoke to Allen at Ashton plumbing and heating requesting a gas fitter come out to fix a gas leak behind my gas stoveAllen was able to dispatch Dave MThe technician for the following dayDave called before he arrived as well,he sent an email with a picture of himself with details of his qualificationsI really like that practice so that when he arrives you know who you are expectingDave was very polite,careful when moving out the stove not to scratch the floors and most importantly he was efficientI am very satisfied with the work provided and company
Alonzo was courteous and friendlyHe did a good jobHe explains things with patience
Friendly staff and great service :)
Nick and Mitch came to install my new furnace and hot water tankThey were clean, polite and knowledgeable technicians, I would recommend Ashton to anyoneI will continue to use Ashton for all my plumbing/heating needs
Benny came over on the weekend to fix my furnace, it was puzzling for him to figure out what was happeningHe fixed it so my family could be warm over the weekend and phoned to check that we were ok the next dayHe is a very thorough technician and great at what he doesVery knowledgeable, polite personThank you Benny!
Mike Acame to help with the install of my furnace and hot water tankVery helpful, polite and knowledgeable employeeThank you Mike !
Yet again, Tim *** has proved himself a star in our book It seems as if Tim has looked after us for the longest time; it must be ten years, at least Every time, his investigations, advice and high quality work make us thankful that we contacted Ashton all that time ago This time, having discovered a leak in our Laundry Room, Tim found the cause of the leak, pointed out the need for a repair to the water-heater, did the necessary research, and presented us with options for a solution Having made the decision to re-new the heater, Tim came back the next week, and installed the apparatus, with the complete professionalism that we have come to expect from him, and from Ashton We are more than grateful to Tim, and would recommend him, the excellent quality of his work, the professionalism of his service, and would happily say the same about our experience of the Ashton Service Group
We had a very positive and professional experience with Ashton from the first call to the final installation of our new furnaceAndy, (sales) arrived promptly, provide the quote quickly and set things in motionTyler K and Mike were two of the most professional polite service people I have ever dealt withI would highly recommend Ashton and plan to use them for all my heating and plumbing needs going forward
They were prompt, pleasant and cleanI have a very old furnace which was making noise, and Tyler warned that if he looked at it, he may have to shut the furnace downHe tested for carbon monoxide, gas leaks, and over amping on the electrical motorHowever, nothing was cleaned, tightened, nor oiledHe seemed more interested in downplaying repairs and selling a new furnace, as well as the state of my exterior drains
My problem was a misaligned filter; he straightened that; I will be more careful next time I replace it
Ashton Service Group's business model is not unique - coordinating, consolidating various services under one business - but they actually succeed in providing timely and reliable service with just one call! I have used them on several occasions and have yet to be disappointedThe service is prompt, courteous and on timeThe technicians I have met have all been extremely polite, willing to answer questions and explain what's needed to remedy the problem Today it was Patrick, here to fix a problem with our hot water tankHe called to advise me he he could be here earlier than scheduled, arrived on time and promptly diagnosed and fixed the problem, a failing gas valve/thermocouple He offered an opinion that it might be more cost efficient to replace the tank rather than just the thermocouple; the tank is years old and near the end of its service iifeI agreed and he organized a replacement for the same day All in all, a very professional and courteous service call I will continue to use Ashton Service Group without hesitation
I would recommend Ashton to my friendsFrom my initial call to the representative "Ion" my experience was a positive oneI would use again
star review!
My husband I are Ashton Value-Plan Members We've been with Ashton since when they installed, in an emergency, a new hot water tank Since then, we have consistently used Ashton for a variety of our needs On June and 22, 2018, an Ashton team - Mitch, Alonzo, and Mike - installed a new furnace and heat pump (air-conditioning) system This was a large job, a full two days, to dismantle and remove the existing 16-year-old furnace and replace with the new system, adding the heat pump (a/c) unit The team was prompt, professional, and courteous - traits that I have grown to expect from Ashton The install evidences their expertise, and the work areas inside the house, in the garage, and outside of the house were left in pristine condition Two other Ashton folks were involved - Jeff - the consultant who originally helped us understand the furnace and a/c options and choices available to us, and Caryn, in administration, who ensured scheduling Another superb experience with Ashton!
From all aspects of our dealings with Ashton Service there was never a lapse in communication with usService from the after hour technician to sales rep to scheduling our install to the installers everyone was extremely polite professional friendly and above all knowledgeable in their area of serviceWe have absolutely no hesitation in referring Ashton to anyone who requires any of the services this company offersGreat job everyone thank you again for getting our home a new furnace installed in record time
It was easy to book with Ashton, Mitch came the following morning - on time, and figured the problem with our older furnace and fixed it immediatelyWe will use Ashton to replace the furnace, but for now we are good! Very happy customer
I needed to replace the main water supply line to my home as it had developed a leak where it entered the foundationI received outstanding service from Alan, Jason , and JoeThey arrived on time, completed the work faster than I would have expected, and were at all time professional and friendlyI would recomend Ashton without reservation
Professional, on time, respectful and skilled From first contact with Caryn, to Jeff, who gave us a quote, to Ben, Xavier, Nick, and Tyler who did all the work- superb service Cannot recommend this company highly enough Everything ran smoothly
Kevin from Ashton checked our dishwasher for potential leaks as several units in out townhome complex have experienced problems requiring expensive repairsKevin arrived on time, was curious and accommodating in price when shown a competing quoteFortunately our dishwasher had no problemsHe was informative when asked about better materials and practicesAlso he fixed our water filter that had recently begun to leak because of a cracked vinyl connector, half of which was stuck in the canister cap and would not budgeHe got it out and put the filter back together with new partsKevin's service was prompt, expert, and efficient, as all of the service members at Ashton have been for us in the pastI highly recommend their service
Dave M arrived on time, professionally introduced himself and presented his cardFound the problem with my bath spout, reviewed options with me, fixed the problemEasy and friendlyThank you
We have used Ashton Service Group for several HVAC and plumbing related projects in our*** homeWe've always found their service people to be courteous, professional and knowledgeableWe appreciate working with Ashton as they arrive when scheduled and complete the work on time
Excellent service
Excellent job by Dave M of Ashton Group He fixed both our shower (trim and valve) as well as toilet seat for leak problems One thing that is very impressive is Dave even helped me out in finding the right parts for my shower trim kit which is the old style brass His professionalism and respectfulness is tops and very straightforward in giving advice Because of this, we joined as members Thank you Dave!