Made an emergency call on a Saturday about a leaking pipe and technician Mark *** arrived quickly and was able to repair the leak from the laundry room down through the garage ceiling belowHe was efficient, helpful and pleasant
The service we were quoted was for the unblocking of a toiletWe were told of no minimum service charge, and that we would be billed only according to the hours worked at our locationWith checking the Aston Service Group's website, it specifically says in their "FAQS" section, that "There are no additional or hidden charges after the fact"When we received our invoice, we were charged additional hours that were not accounted for in the time the maintenance team spent in our locationOur business requires that guests to our location log in and out on a sisheetThey were written in as being here from 14:20-15:on February 2, On our invoice, the quantity of hours being charged for "Labour Hours" is listed at On calling the company, they claimed that there is an automatic charge for sanitizing one of the machines they usedBut there was no mention of this at any time prior to the service being booked, or at it's commencementAfter a number of calls back and fort
Discovered my furnace quit around in the afternoon Called the company that installed it and was told no one was available, everyone had gone home for the day Customer loyalty meant nothing to them Proceeded to call companies in my area with 24/service with no positive results Meanwhile, my nephew was checking reviews on line and found Ashton Service GroupSteven took my call and realized that a senior *** has a low tolerance of the cold and said he would express the urgency to his dispatcher (Coldest night of the year!) Shortly after I received a call from Alan that Xavier would be here in approximately minutes and sure enough he arrived in about hour He determined the problem but did not have the necessary part on his truck as I have an older style furnace However, first thing in the morning he called the manufacturer who told him it would take a week to bring in! Still he managed to source the part somewhere else and had the heat up and running before noon A company is only as good as it's employees Obviously Ashton has chosen well Thank you Steven, Alan and Xavier for your efforts and professionalism Well done!
Wonderfully responsive customer serviceBoth Gerry and Jeff took the time to create a friendly atmosphere to address any issuesTheir love for their job is evident in the way they interact with their customers
Ion did a very thorough and complete job in fixing our plumbing issue He was able to quickly find out where the issue was and came up with a plan for resolution In the visits he made to our home, he was always on time and respectful of our schedules As a bonus, he gave us great advice on some other issues in the house and helped with a situation with our dishwasher I'd highly recommend him Thanks Ion
The technician was very professional and took extra care to make sure that all of the work done was up to scratchPricing was very fairI would definitely recommend this company to anyone who needed plumbing services
Mike was here on time and provided an excellent set of options for improving our home heating system He also corrected a few problems while he was here doing the review quote, which were much appreciated Very friendly and personable, I would highly recommend him and the Ashton Group
Ross did a very good jobAfter the initial quote he discovered that the problem was not as big as thought and brought down the quote quite a bitThank you for your honesty I wouldn't have know and would have paid more without realizing it
Excellent service Very professional and reliable
Very efficient and knowledgeable Respectful of
home when working on the plumbing
Very happy with the serviceRoss was polite, friendly, efficient, and provided good advice on future plumbing needs
Made an emergency call on a Saturday about a leaking pipe and technician Mark *** arrived quickly and was able to repair the leak from the laundry room down through the garage ceiling belowHe was efficient, helpful and pleasant
The service we were quoted was for the unblocking of a toiletWe were told of no minimum service charge, and that we would be billed only according to the hours worked at our locationWith checking the Aston Service Group's website, it specifically says in their "FAQS" section, that "There are no additional or hidden charges after the fact"When we received our invoice, we were charged additional hours that were not accounted for in the time the maintenance team spent in our locationOur business requires that guests to our location log in and out on a sisheetThey were written in as being here from 14:20-15:on February 2, On our invoice, the quantity of hours being charged for "Labour Hours" is listed at On calling the company, they claimed that there is an automatic charge for sanitizing one of the machines they usedBut there was no mention of this at any time prior to the service being booked, or at it's commencementAfter a number of calls back and fort
Fantastic customer service I found them very knowledgeable and terrific to work with
Discovered my furnace quit around in the afternoon Called the company that installed it and was told no one was available, everyone had gone home for the day Customer loyalty meant nothing to them Proceeded to call companies in my area with 24/service with no positive results Meanwhile, my nephew was checking reviews on line and found Ashton Service GroupSteven took my call and realized that a senior *** has a low tolerance of the cold and said he would express the urgency to his dispatcher (Coldest night of the year!) Shortly after I received a call from Alan that Xavier would be here in approximately minutes and sure enough he arrived in about hour He determined the problem but did not have the necessary part on his truck as I have an older style furnace However, first thing in the morning he called the manufacturer who told him it would take a week to bring in! Still he managed to source the part somewhere else and had the heat up and running before noon A company is only as good as it's employees Obviously Ashton has chosen well Thank you Steven, Alan and Xavier for your efforts and professionalism Well done!
Ashton Service Group came out and resolved the issues quickly and effectively
Wonderfully responsive customer serviceBoth Gerry and Jeff took the time to create a friendly atmosphere to address any issuesTheir love for their job is evident in the way they interact with their customers
Ion did a very thorough and complete job in fixing our plumbing issue He was able to quickly find out where the issue was and came up with a plan for resolution In the visits he made to our home, he was always on time and respectful of our schedules As a bonus, he gave us great advice on some other issues in the house and helped with a situation with our dishwasher I'd highly recommend him Thanks Ion
Very good service, from the service representative to the technician
The technician was very professional and took extra care to make sure that all of the work done was up to scratchPricing was very fairI would definitely recommend this company to anyone who needed plumbing services
Mike was here on time and provided an excellent set of options for improving our home heating system He also corrected a few problems while he was here doing the review quote, which were much appreciated Very friendly and personable, I would highly recommend him and the Ashton Group
Ross did a very good jobAfter the initial quote he discovered that the problem was not as big as thought and brought down the quote quite a bitThank you for your honesty I wouldn't have know and would have paid more without realizing it