I have called Ashton for a rental townhouse of mine when my tenants complaint about shower and toilet issues mid of Aug/The response was quick and they were able to dispatch a guy within few days but things went down hill from thereThe guy they sent as per my tenant said was inexperienced and broke a couple of my tenant's bottlesThe plumber was there for total of hours and not able to fix neither the toilet or the showerAccording to my tenant, the plumber actually went out to buy more parts during the hours of time and charged me for itThe plumber called me at the end of hours and told me the company will have to order new parts in order to fix my issue and they will send someone more experiencedFor this, I was billed for $
I called Ashton right after and tried to follow up with the issueAshton's response at the time was the parts is going to take a week or so to arrive and will contact me when parts arrive to schedule another appointment
Wai
I can't say enough about the courteous service and the professional behaviour of Jason and Mitch of Ashton's in their two days in my home installing new piping They were cognizant of the needs of the homeowners and made certain that the water was off for a minimal amount of time, given the size of the job, and they went out of their way to accommodate special needs Jason was exceptional as a communicator as well an outstanding tradesman, keeping us fully in the loop with every step Very impressed with the job and with the experience
We are Ashton Value-Plan members, and I annually have our *** A/C checked by Ashton During the routine Spring A/C check this May, Mitch discovered the unit was not performing as it should, despite the fact that it is only several years old A subsequent test was performed, the issue determined, and the A/C unit cassettes (main body) replaced Mitch managed the process from beginning to end, including contacting *** warranty people who advised the warranty had expired in Jan/2018), making it possible for me to work at the dining room table for the entire day Nick, who had accompanied Mitch, worked in equally professional manner assisting Nick Nick then replaced our 10-year-old recirculation pump (unrelated to the a/c), assisted by Mitch Both had arrived promptly, were professional, provided me with timely updates during the almost 12-hour process it took to replace the a/c cassettes, the premises were left clean At my request, Mitch will be returning at the end of June to replace my 16-year-old Furnace with a new furnace & heat pump (a/c) unit
After purchasing a furnace from this company my respect for them went downhill fastAfter several attempts to resolve the issue I feel that I have finally made progress to bettering the relationshipIt has only taken yearsApproximately days ago I contacted Ashton re furnace problemI spoke with a lady by the name of CarynShe tried to help meHelp was slow in coming BUT I persisted and apparently Caryn did alsoIt was finally found out that a employee along the way dropped the ball and did not carry out all the steps necessary for my furnace and warranty to be registered
Caryn asked that I give Ashton coanother tryCaryn guaranteed that she would send me the best possible technician for repairsIn fact she said she would allow this person to maintain her own furnace
Enter Jeff
Jeff showed up on time as promised and asked a few questions then got straight to work
The possible problem was discovered quicklyIn the mean time I had not received part of the original furnace purchase package I expectedThe was partly due to my home not having enough wires to operate as proposedI went out and recently purchased a WIFI type thermostat, as was originally proposedDuring my discussions with Caryn and another employee last Friday it was agreed that the service technician would install my new thermostat if I installed the necessary wiring myself
I got together with a great friend of mine and we were ( with difficulty ) installed the necessary wiring
Jeff installed the thermostat and even programed it for me
As I have been in the service industry for years before retirement I appreciate an employee like JeffHe was polite ,attentive and very personableHe id his job as required in a extremely professional manner
I would recommend Jeff to any one who needed his expertiseAn employee like Jeff will help to make any business very well respected
So, yesterday Tyler and Mike replaced my ageing hot water tankThey were very polite, respectful and efficient and tidyI am highly recommending them to my neighbors and friendsTo an old lady like me, they felt like familyThank you Ashton, and Tyler & Mike
I was upgrading my basement and making a separate suite so I called Ashton to do some mechanical work for me Some of the work I required was a little out of the norm (things that you would normally find in a commercial environment) but it was what was requested by the city I live in and needed to be done before I could get my final inspection One of those items was a request for a duct smoke detector installed and working on the furnace
I called Ashton and they sent an installer over on May 25th to take a look at the work I needed doing He was polite and explained that he would need to send out another installer as some of my questions he couldn't answer for me Beginning of June, a second installer came by and I explained all the work I needed doing and specifically explained why I was doing it (as per the cites request for final inspection) So we agreed once he had the materials, he would return and start the work July 6th, the installer returned to start the work H
I was informed very promptly by John that Ming was delayed by traffic in getting to my houseI reminded John how to access my houseHe told me the information was on my file so I was pleased to hear someone had taken the time to add it to my fileVery easy to understand him on the phone
Ming apologised for being late and got to service the furnace right away
He listened to my inquiries and any concerns I had about the furnaceHe explained that some scheduled work could be delayed and not required when I replaced the hot water tank next yearExplained the longevity of the hot water tank and furnace and when I should think about replacing my hot water tank
So this advice saved me some money and this was much appreciated
Furnace servicing was done efficiently and I was informed on the condition of the furnace and work done
The bill was explained well to me and how I could benefit from their member plan
Ming has serviced my furnace before so I was pleased to see him againIt gives the customer confidence to see a familiar face coming to do service work in the home
I was very happy and pleased with this service call
I recently had two toilets replaced by Ashton Service Group They are a pleasure to work with This is not the first work they have done for me and I would not hesitate to call them again or recommend them
Arlene E and David are so greatArlene quickly dispatched David to my place and David got his job done very wellIn addition, David made extra effort to help me readjust my faucet I installed myself to make it perfectArlene sent me a picture showing me who is coming and what the technician looks like when knocking my doorDavid provided me a number of options for me to consider up on the front before the work had started and after everything was done, he introduced me the service plans Ashton offers and the benefits withGreat people indeed with my two thumbs up!
SO helpful I had a number of hiccups in my kitchen reno and they went out of their way to make sure someone could be here - in the week before Christmas - so that I could still have Christmas dinner at my house I am so appreciative of the work they did and the amazing customer service
I have recently had my furnace serviced and a complete plumbing inspection by Dave M Thank you Dave for fixing the bathtub faucet which has been giving me grief for sometime Dave also replaced the laundry hoses which where showing signs of wear with better quality hoses He explained about any problems that could arise in the future and was very helpful I would not hesitate to call this company They are a pleasure to deal with and very efficient
Dealing with this company through their receptionist, sales representative and service guys was a pleasant experienceThey were prompt and punctualThe service people who completed the job were knowledgeable and efficientNot only did they explain the operation of the newly installed furnace but also answered every question we askedThanks to Erik and John for a job well done! We will recommend your company to our family and friends for sure
Angela L
Ross G came to our assistance for a punctured water line in our bathroom Ross was polite and found the leak quickly and fixed it within the hourRoss did a good clean up of the work areas after completion
Good to have the water back on again
Nick B
A second attempt as first fouled up TechKevin came hour late, and on arriving soon seemed to find other tasks to consider as extra in addition to simple ones we requested checking The caproblem was a slow lead at the floor shut off valve to our toilet bowl He did not have the part and had to go out to buy one, another near mins Once limited to the task at hand, Kevin completed it nicely in a jiffy of time, actually replacing the out-dated valve He was good to ensure no leaks, checked over that the flow was optimal and no further leaks, finally checking the float system in the reservoir tank The eReceipt came nicely via email, a few days later All in all a satisfactory repair, and the bill tho' higher than expected was still 'reasonable.'
I have called Ashton for a rental townhouse of mine when my tenants complaint about shower and toilet issues mid of Aug/The response was quick and they were able to dispatch a guy within few days but things went down hill from thereThe guy they sent as per my tenant said was inexperienced and broke a couple of my tenant's bottlesThe plumber was there for total of hours and not able to fix neither the toilet or the showerAccording to my tenant, the plumber actually went out to buy more parts during the hours of time and charged me for itThe plumber called me at the end of hours and told me the company will have to order new parts in order to fix my issue and they will send someone more experiencedFor this, I was billed for $
I called Ashton right after and tried to follow up with the issueAshton's response at the time was the parts is going to take a week or so to arrive and will contact me when parts arrive to schedule another appointment
Wai
I can't say enough about the courteous service and the professional behaviour of Jason and Mitch of Ashton's in their two days in my home installing new piping They were cognizant of the needs of the homeowners and made certain that the water was off for a minimal amount of time, given the size of the job, and they went out of their way to accommodate special needs Jason was exceptional as a communicator as well an outstanding tradesman, keeping us fully in the loop with every step Very impressed with the job and with the experience
We are Ashton Value-Plan members, and I annually have our *** A/C checked by Ashton During the routine Spring A/C check this May, Mitch discovered the unit was not performing as it should, despite the fact that it is only several years old A subsequent test was performed, the issue determined, and the A/C unit cassettes (main body) replaced Mitch managed the process from beginning to end, including contacting *** warranty people who advised the warranty had expired in Jan/2018), making it possible for me to work at the dining room table for the entire day Nick, who had accompanied Mitch, worked in equally professional manner assisting Nick Nick then replaced our 10-year-old recirculation pump (unrelated to the a/c), assisted by Mitch Both had arrived promptly, were professional, provided me with timely updates during the almost 12-hour process it took to replace the a/c cassettes, the premises were left clean At my request, Mitch will be returning at the end of June to replace my 16-year-old Furnace with a new furnace & heat pump (a/c) unit
Great service and professional installation on our new system
Thanks for the help !
After purchasing a furnace from this company my respect for them went downhill fastAfter several attempts to resolve the issue I feel that I have finally made progress to bettering the relationshipIt has only taken yearsApproximately days ago I contacted Ashton re furnace problemI spoke with a lady by the name of CarynShe tried to help meHelp was slow in coming BUT I persisted and apparently Caryn did alsoIt was finally found out that a employee along the way dropped the ball and did not carry out all the steps necessary for my furnace and warranty to be registered
Caryn asked that I give Ashton coanother tryCaryn guaranteed that she would send me the best possible technician for repairsIn fact she said she would allow this person to maintain her own furnace
Enter Jeff
Jeff showed up on time as promised and asked a few questions then got straight to work
The possible problem was discovered quicklyIn the mean time I had not received part of the original furnace purchase package I expectedThe was partly due to my home not having enough wires to operate as proposedI went out and recently purchased a WIFI type thermostat, as was originally proposedDuring my discussions with Caryn and another employee last Friday it was agreed that the service technician would install my new thermostat if I installed the necessary wiring myself
I got together with a great friend of mine and we were ( with difficulty ) installed the necessary wiring
Jeff installed the thermostat and even programed it for me
As I have been in the service industry for years before retirement I appreciate an employee like JeffHe was polite ,attentive and very personableHe id his job as required in a extremely professional manner
I would recommend Jeff to any one who needed his expertiseAn employee like Jeff will help to make any business very well respected
So, yesterday Tyler and Mike replaced my ageing hot water tankThey were very polite, respectful and efficient and tidyI am highly recommending them to my neighbors and friendsTo an old lady like me, they felt like familyThank you Ashton, and Tyler & Mike
I was upgrading my basement and making a separate suite so I called Ashton to do some mechanical work for me Some of the work I required was a little out of the norm (things that you would normally find in a commercial environment) but it was what was requested by the city I live in and needed to be done before I could get my final inspection One of those items was a request for a duct smoke detector installed and working on the furnace
I called Ashton and they sent an installer over on May 25th to take a look at the work I needed doing He was polite and explained that he would need to send out another installer as some of my questions he couldn't answer for me Beginning of June, a second installer came by and I explained all the work I needed doing and specifically explained why I was doing it (as per the cites request for final inspection) So we agreed once he had the materials, he would return and start the work July 6th, the installer returned to start the work H
I was informed very promptly by John that Ming was delayed by traffic in getting to my houseI reminded John how to access my houseHe told me the information was on my file so I was pleased to hear someone had taken the time to add it to my fileVery easy to understand him on the phone
Ming apologised for being late and got to service the furnace right away
He listened to my inquiries and any concerns I had about the furnaceHe explained that some scheduled work could be delayed and not required when I replaced the hot water tank next yearExplained the longevity of the hot water tank and furnace and when I should think about replacing my hot water tank
So this advice saved me some money and this was much appreciated
Furnace servicing was done efficiently and I was informed on the condition of the furnace and work done
The bill was explained well to me and how I could benefit from their member plan
Ming has serviced my furnace before so I was pleased to see him againIt gives the customer confidence to see a familiar face coming to do service work in the home
I was very happy and pleased with this service call
I recently had two toilets replaced by Ashton Service Group They are a pleasure to work with This is not the first work they have done for me and I would not hesitate to call them again or recommend them
Arlene E and David are so greatArlene quickly dispatched David to my place and David got his job done very wellIn addition, David made extra effort to help me readjust my faucet I installed myself to make it perfectArlene sent me a picture showing me who is coming and what the technician looks like when knocking my doorDavid provided me a number of options for me to consider up on the front before the work had started and after everything was done, he introduced me the service plans Ashton offers and the benefits withGreat people indeed with my two thumbs up!
SO helpful I had a number of hiccups in my kitchen reno and they went out of their way to make sure someone could be here - in the week before Christmas - so that I could still have Christmas dinner at my house I am so appreciative of the work they did and the amazing customer service
I have recently had my furnace serviced and a complete plumbing inspection by Dave M Thank you Dave for fixing the bathtub faucet which has been giving me grief for sometime Dave also replaced the laundry hoses which where showing signs of wear with better quality hoses He explained about any problems that could arise in the future and was very helpful I would not hesitate to call this company They are a pleasure to deal with and very efficient
Dealing with this company through their receptionist, sales representative and service guys was a pleasant experienceThey were prompt and punctualThe service people who completed the job were knowledgeable and efficientNot only did they explain the operation of the newly installed furnace but also answered every question we askedThanks to Erik and John for a job well done! We will recommend your company to our family and friends for sure
Angela L
Ross G came to our assistance for a punctured water line in our bathroom Ross was polite and found the leak quickly and fixed it within the hourRoss did a good clean up of the work areas after completion
Good to have the water back on again
Nick B
Re Jason/Ryan: These two Ashton employees did an awesome job! Quick, accurate and friendly!!
Both Ming & Arlene were very professional, courteous and accommodatingThey are the type of employees a business wants representing them
Ross was very professional and did an excellent job in a short time
A second attempt as first fouled up TechKevin came hour late, and on arriving soon seemed to find other tasks to consider as extra in addition to simple ones we requested checking The caproblem was a slow lead at the floor shut off valve to our toilet bowl He did not have the part and had to go out to buy one, another near mins Once limited to the task at hand, Kevin completed it nicely in a jiffy of time, actually replacing the out-dated valve He was good to ensure no leaks, checked over that the flow was optimal and no further leaks, finally checking the float system in the reservoir tank The eReceipt came nicely via email, a few days later All in all a satisfactory repair, and the bill tho' higher than expected was still 'reasonable.'
Ross was here early and completed the furnace servicing in a timely and professional manner
Great service