Aspen Dental

Dear Ms. [redacted]:
 
Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Rensselaer, NY (East Greenbush) Aspen Dental branded practice, owned and operated by Aspen Dental Assoc. of Hudson Valley PLLC.  I certainly do apologize for...

your experience at the Rensselaer, NY (East Greenbush) Aspen Dental office.
 
I have received your correspondence dated July 27, 2015.  Your statement and your Aspen Dental account have been reviewed by the East Greenbush, NY Aspen Dental Office Manager, the Regional Manager, the Managing Clinical Director and the dental hygienist.  The dental services that you were charged for were agreed to by you and they were performed as indicated.  On July 17, 2015, in response to your decision to discontinue treatment, all remaining unused funds were refunded back to the [redacted] Finance account that you used to make payment with on June 25, 2015.  No additional refund will be provided at this time.
 
I am sorry that you have decided not to continue treatment with Aspen Dental.  I wish you the best with your dental health as you move forward.  For your review, I am including with this letter a copy of your 2015 Aspen Dental account ledger showing all transactions.
 
I appreciate you giving me the opportunity to respond to your inquiry.  I am available for any further questions at the below contact information.
 
Sincerely,
 
Ron  H[redacted]
 
 Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-####, Extension 1329
 
 
Enclosures (2)

May 25, 2016 [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com ID # [redacted] Dear [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the West Haven, CT Aspen...

Dental branded practice, owned and operated by D J Park PC. I certainly do apologize for your experience at the West Haven, CT Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Regional Manager Shanique G[redacted]. On April 11, 2016, a refund in the amount of $1,191.00 was processed back to your CareCredit account. Today, an additional $389.00 is being refunded. The total refund of $1,580.00 equals the charges for the upper and lower Cast Partial dentures that you did not receive. All other services have been provided as charged. For your review I am enclosing a copy of your Aspen Dental account ledger history. Shanique has advised me that she did call you at ###-###-#### and left a message for you on voicemail. If you wish to discuss your account further, please contact Shanique directly, or you may reach out to her at the West Haven, CT Aspen Dental office at ###-###-#### (option 2). I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H[redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: ###-###-####, Extension 1329 Fax: ###-###-#### E-mail: [redacted]

[redacted]
serif;">  RE: Aspen Dental Account Number [redacted] Revdex.com Case TD # ** [redacted]
* Dear Mr. [redacted]:   Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Plainfield, IN Aspen Dental branded practice, owned and operated by I H Dental PC. I ce11ainly do apologize for your expe1ience at he Plainfield, IN Aspen Dental office.   I am in receipt of your complaint filed with the Belter Business Bureau. Ihave reviewed it with the Aspen Dental Regional Manager Stephanie M[redacted].  Stephanie spoke with you on or about November 29, 2016, and agreed (as a courtesy) to refund a total of $1,933.00 lo your [redacted] account. That refund was processed on November 29, 2016, back to the [redacted] account that you initially used to pay for your treatment. In addition, it was not required that you return the full lower denture even though you have been refunded in full for that service.   lappreciate you giving me the opp011unity to respond to your inquiry. A copy of this letter has been fo1wardcd to the Revdex.com in response to your complaint. 1am available for any further questions at!he below contact information.   Sincerely, Ron H[redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-866-273-8606, Extension 1329 Fax: (315) 295-2589 E-mail: rh[redacted]lai.aspcndcntaL com

September 12, 2017[redacted]RE: Aspen Dental Account Number [redacted]Revdex.com ID Number [redacted]Dear Ms [redacted]Thank you tor sharing your concerns about your experience. I am writing in response to your letter regarding your treatment at the...

Aspen Dental branded practice owned and operated by [redacted] DMD Holdings, PLLC. I certainly do apologize for any inconvenience.I have received your complaint filed with the Revdex.com. T have performed an audit on your Aspen Dental account and have found that your patient responsibility for completed treatment is $337.80. I have reviewed this matter with the Aspen Dental Office Manager, [redacted]. The total cost of your treatment is $1,343.00. and a 25% coupon discount of $335.75 was applied. This brought the cost of your treatment down to $1,007.25. After insurance discounts and payments, your patient responsibility was $381.00. At present there is an estimated credit on your account of $43.20. That amount is pending a final response from your dental insurance for the open claim. As a courtesy I will refund the estimated credit to you now; however please note we are awaiting payment on the claim for your crown. For your review, I have enclosed a copy of your detailed account ledger, and a copy of your Treatment Acceptance and Payment arrangement form.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely,[redacted]Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I feel that I was taken advantage of Sherry never said anything to me that my minimum  payment would be $150, I know I had to get my tooth fixed however I would have went somewhere else to get it fixed. She never told me that they were charge the whole $3000 right then and there. They should never charge the credit card before services were even started. I feel like I really was taken advantage
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To further explain. What the company should do is fix what they broke in my mouth, not a hard or unreasonable request to make since they fired the Dr. who messed up. From a company stand point it would be easier to except that small loss, rather than what I suggested before malpractice suit. Their earlier response was disrespectful in pointing the blame on me and a slap in the face with taking off the $50 that I already spent with them the $500 bill that is needed to fix what they broke. If they do not, I will see them in court for whatever their highest liability + professional + umbrella limit coverage is for.
[redacted]

Initial Business Response /* (1000, 8, 2017/12/05) */
Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Michigan City, IN Aspen Dental branded practice, owned and operated by I H Dental PC. I certainly do apologize for your experience at...

Michigan City, IN Aspen Dental office,
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Michigan City, IN Aspen Dental Office Manager Amanda. We both apologize for any misunderstanding concerning your recent efforts to be seen for treatment Any quoted price for extraction treatment by the Aspen Dental Scheduling Center would be the starting price. No fixed price can be quoted prior to an assessment by the dentist as the cost may vary depending on the type of extraction etc.
If you wish to proceed with treatment, or have any concerns or issues with services you have received in the recent past, please reach out to Amanda at the dental office at (219)[redacted] (option 2) and she will be happy to assist you.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
Ron [redacted]
Senior Patient Satisfaction Specialist Aspen Dental Management, Inc.
Phone: 1-315-454-6000, Extension [redacted] Fax: (315) 295-2589
Initial Consumer Rebuttal /* (3000, 10, 2017/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your scheduling people did not say it was a starting price. Still need to get adjustments to my top plate I got from you but as soon as I paid for them you seem to not have apts that are reasonable for me, as you did before I paid. Then the apts I do make don't ever seem to make it to your computer so I have to sit and wait for hours

Dear Ms. [redacted],
I have been notified today that the storage facility has located your dental records.  They are forwarding them to me and I should have them by Wednesday of next week (the 19th).  Upon receipt,t I will forward copies of all of your records to your home address via UPS...

ground delivery.
 
Sincerely,
 
Ron H[redacted]
 
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-#### Ext 1329
Fax: ###-###-####
 
 
STATEMENT OF CONFIDENTIALITYThis email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance, or distribution by others or copying or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and delete all copies.

To whom it may concern:Mr. [redacted] has spoken with the Quincy, IL Aspen Dental Office Manager, the Regional Manager and myself (on 4/28/17). It has been explained to him each time that discounts offered towards treatment can "not" be combined. His original treatment estimate included a 20% discount off the usual and customary fees. He decided not to move forward with treatment. Later he received a coupon flyer offering a 25% discount off our usual and customary fees. He thought he could combine the two discounts. It was explained to him on more than on occasion that he could not combine the discounts, but that the dental office would give him the greater of the two. He is not accepting that response.There is nothing further that can be explained or responded to in this inquiry. I have apologized for any misunderstanding. The discounts will not be combined as it is not the dental practice's policy to do so.Sincerely,[redacted]Senior Patient Satisfaction Specialist Aspen Dental Management, Inc.Phone: [redacted]Fax: [redacted]E-mail: [redacted]@aspendental.com

From: Byron S[redacted] Sent: Thursday, April 14, 2016 4:56 PMTo: [redacted]@clevealnd.Revdex.com.orgCc: [redacted] Dr. Andrei P[redacted]; [redacted] Dr. Murali L[redacted]Subject: Aspen Dental Response #2
 
Per our conversation, below is a description of the case with ID [redacted]...

[redacted].
 
The patient originally agreed to get her hygiene treatment, crowns, extractions and both partial upper and partial lower dentures. In July of 2015. As the patient states she received her hygiene treatment and the Oral B tooth brush which is part of that treatment. She later stated that she had no idea that she had to pay for the Tooth brush, to which she was told that she could return it in the original box for a full refund. When she stated that she no longer had the box, as a courtesy we still refunded the balance for the brush to the finance company.
 
The patient stated that the crowns that were done were too short and had to be redone. The patient had extractions done and the crowns were around the extraction areas. After healing, the gums subsided around those crowns exposing more tooth structure, which made them more sensitive. So Dr. P[redacted] remade those crowns to the gum line to take care of the patients sensitivity issue.
 
When the patient came in for her crowns, an Associate Doctor was at the office substituting for Dr. P[redacted]. She inadvertently pinched the patients lip during the process causing it to bleed. At this point the patient decided that she no longer wanted to see any other doctor than Dr. P[redacted] and also made the decision to not move forward with any work on her lower teeth. She only wished to finish the work on her upper teeth that had been started.
 
The patient was told that the entire package for the partial was included in what she paid by the Office Manager at the time. This does include a separate charge for the temporary and the permanent partial dentures. The patient was told a total amount for both sets, and given a Treatment Acceptance form that has a line-by-line accounting of every charge. The patient signed that agreement and also had a copy to take home. All costs for her entire treatment that the patient desired were outlined in this agreement that she signed. When the patient decided to not go forward with further treatment, she was refunded the amount for the work that she would not complete. With most insurances, the insurance does not actually cover the entire amount of a given procedure. The insurance pays for a portion and the patient must pay for the remaining balance. The patients insurance was only billed the contracted amount for work that the patient did receive. There is no balance to be refunded further either to Dental First (the financing company) or the insurance because the patient has only been billed, and has only paid for, dental work that has been completed.  I wanted to make sure this was added: After the patient had decided that she wanted a refund and had these issues I personally sat with the patient and went over every issue with her, including the costs and what would be refunded and why. After many attempts she stated she still did not understand why she could not get a larger refund and would be taking the issue up with the Revdex.com.  Byron S[redacted]OM-Brooklyn, Ohio7351 Northcliff AveBrooklyn, Ohio 44144Phone: 216-661-8077Fax: 216-661-8022

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please see my reponse to pt. below:March 14, 2018    [redacted]
 RE: Aspen Dental Account Number: [redacted]             Revdex.com ID #...

[redacted] Dear Ms. B[redacted] : Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Brooklyn, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC.  I certainly do apologize for your experience at the Brooklyn, OH Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it with office manager, Marcus R[redacted] As per your conversation with Marcus a refund in the amount of $180.90 has been processed to your Visa card.  I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely, Kelly M[redacted] Kelly M[redacted]Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]

(Revdex.com Copied from original document. See Attached files for full response.)January 23, 2017 Mr. [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Mr. [redacted]: Thank you for sharing your concerns...

about the treatment you received. I am writing to you on behalf of the Stow, OH Aspen Dental branded practice, owned and operated by James P Maurer DDS Inc. I certainly do apologize for your experience at the Stow, OH Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account. You were not charged for the service to re-cement your crown. You were charged for the exam and x-ray. Your last visit to the dental office prior to November 22, 2016, was on October 14, 2015 (13 months). The estimate for the visit on November 22, 2016 was that your dental insurance would cover it at 100%. They did not; therefore the balance due of $72.00 remained. As a courtesy, I have adjusted off $50.00 from your balance due. That amount reflects the estimated provider discount that we did not take based on the response from your dental insurance company Ameritas Life. Your new balance due is $22.00. Please contact your dental insurance carrier to confirm the charges and payments in question. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H[redacted] Ron H[redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: [redacted], Extension [redacted] Fax: [redacted] E-mail: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If they are charging for the correct sedation code, they are saying they gave an 18 yo kid a sedation that was not necessary or needed for his wisdom teeth removal. And if they allow their dentists to give a sedation that is not covered under the New York State Healthy NY plan, then they should have to the pay the $900. I was present before and during the procedure, they never told me that they were going to give him anything but the minimal sedation needed for a basic wisdom tooth removal. This is NOT an issue with Excellus, Excellus would cover the basic sedation needed for wisdom teeth removal, and Aspen dental was fully aware that if they gave an 18 yo kid a deep sedation that it would not be covered by the New York State Healthy NY plan.
Regards,
[redacted]

To whom it may concern: The $186.00 balance being disputed by [redacted] was removed from her Aspen Dental account on January 24, 2018.  The account has a zero balance and all billing has ceased.  See the attached account ledger showing the adjustment and a zero...

balance. Thanks, Sincerely,  [redacted] Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 315-[redacted]
[redacted]  [redacted]

Here is the response to this complaint._________________________________________ February 13, 2018   Ms. [redacted]Fargo, ND 58102 RE: Aspen Dental Account Number [redacted]        Revdex.com...

ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Fargo, ND Aspen Dental branded practice, owned and operated by KRISTA [redacted] DMD PLLC.  I certainly do apologize for your experience at Fargo, ND Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Fargo, ND Aspen Dental Office Manager, Christa and the dental practice owner, Dr. [redacted].  Christa advised me that she spoke with you on about February 09, 2018, and told you that the dental office would make you a new denture for the upgrade fee, which is a significant savings over the full cost.  She stated that they would not remake the existing denture or refund you for payments made to date.  Dr. [redacted] is in agreement with that response.  If you wish to continue with treatment, please contact Christa at the dental office at ###-###-#### (option 2) and she will be happy to assist you. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron  [redacted] Ron [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension [redacted]Fax: ###-###-#### E-mail: r[redacted]@aspendental.com

May 25, 2016 [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com ID # [redacted] Dear [redacted]: Thank you for sharing your...

concerns about the treatment you received. I am writing to you on behalf of the West Haven, CT Aspen Dental branded practice, owned and operated by D J Park PC. I certainly do apologize for your experience at the West Haven, CT Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Regional Manager Shanique G[redacted]. On April 11, 2016, a refund in the amount of $1,191.00 was processed back to your CareCredit account. Today, an additional $389.00 is being refunded. The total refund of $1,580.00 equals the charges for the upper and lower Cast Partial dentures that you did not receive. All other services have been provided as charged. For your review I am enclosing a copy of your Aspen Dental account ledger history. Shanique has advised me that she did call you at ###-###-#### and left a message for you on voicemail. If you wish to discuss your account further, please contact Shanique directly, or you may reach out to her at the West Haven, CT Aspen Dental office at ###-###-#### (option 2). I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron H[redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: ###-###-####, Extension 1329 Fax: ###-###-#### E-mail: [redacted]

This issues of concern expressed by Mr. [redacted] were addressed by the dental office in December 2017 after his complaint was initially filed.  The Aspen Dental Office Manager Amanda spoke with him again on 01/23/18 and will continue to work with him to resolve any issues.  He is...

continuing treatment at this time. Thanks,Sincerely,  Ron H[redacted] Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

[redacted] sold me a defective product which if he was a responcible business owner, he would have replaced the deck. It was improperly installed, started cracking within 3 months time and had a U shaped piece of wood grain sticking up on the begining of my dock. The wholesaler of the product offered to give him his money back on the product. I even offered $4500.00 extra to replace with trex. SILENCE! I'm litigating to a solution as he has not responded to any requests. He does not stand behind his product, busines or responsibility. Please becarefull as I paid him appro 9k and now have to spend more to fix what should have been right from the beginning. Boards are raised because scwews did not go into stringers. Many problems and no solution from him.

Thank you for sharing your concerns about promotional discounts offered and the estimated cost ofyour dental treatment. I am writing to you on behalf of the Onalaska, WI Aspen Dental brandedpractice, owned and operated by Apollonia Dental LLC. I certainly do apologize for yourexperience at the...

Onalaska, WI Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with the[redacted], Darcy [redacted] with whom you spoke to. Darcy has advised methat the matter has been resolved and that you are continuing with treatment. Going forward, if youhave any questions about your treatment, please contact the dental office at ###-###-#### (option2) and they will be happy to assist you.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter hasbeen forwarded to the Revdex.com in response to your complaint. I am available forany further questions at the below contact information