Aspen Dental

Horrible. This company is not to be trusted. They changed their price 4 times. They will tell you that insurance won't cover things when they do. I ended up having to get the codes from the insurance company myself and they told me I was good to go via phone then when I show up they say it is not covered. Then they ended up not even doing the procedure. They are shady.

Dear Mr. [redacted]: Thank you for sharing your concerns about the financing and insurance billing for the treatment you received.  I am writing to you on behalf of the Albany, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC.  I...

certainly do apologize for your experience at the Albany, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Albany, NY Aspen Dental Office Manager, Kristen.  The Dental First Financing that you applied for and used as payment was six month no interest promotional plan.  You received a copy of your signed sales receipt that clearly explains the terms and conditions of the loan (copy enclosed).  Please contact Dental First with any questions about that loan.  In addition, you also owe Aspen Dental a total of $334.00.  The reason is that your dental insurance company did not remit payment for the denture you received.  You may contact your dental insurance carrier Delta Dental for confirmation.  If you wish to discuss the amount owed to Aspen Dental, please reach out to the Office Manager, Kristen at ###-###-#### (option 2) and she will be happy to assist you. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely,  Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension 1329

Initial Business Response /* (1000, 8, 2017/06/12) */
Here is my response to this complaint.
____________________________________
June 12, 2017
Ms. [redacted]
Merrillville, IN XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com Case #...

XXXXXXXX
Dear Ms. [redacted]:
Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Merrillville, IN Aspen Dental branded practice, owned and operated by NWI Dental LLC. I certainly do apologize for your experience at Merrillville, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Merrillville, IN Aspen Dental Regional Manager, Jennifer. In response to your dissatisfaction and as a courtesy, Jennifer has authorized me to refund the $22.00 MasterCard payment that you made on April 22, 2017. As the extraction service was provided we have filed a claim to your dental insurance company and are awaiting their response. Any payment received from the dental insurance company will not be refunded. Please allow 3-5 business days for receipt and posting of the refund by your card bank.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension [redacted]
Fax: (XXX) XXX-XXXX
E-mail: [redacted]@aspendental.com
Initial Consumer Rebuttal /* (2000, 10, 2017/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I'm going to ask for your help again.I contacted you Nov 1st referencing a bill from Aspen Dental regarding an out of network dentist that I was given and not advised of.  Within 24 hours Byron S[redacted] called me from Aspen Dental- 216 661-8027  (1252pm Nov 2nd) and told I would not have to pay anything additional and he apologized.  He said they did not realize he was out of network.I've been receiving an invoice from Aspen every month from 7351 Northcliff Ave,  Brooklyn,  Oh 44144, Ph 216 661- 8077, the office I went to. Now I've received a letter from [redacted] stating I could request a hearing before an Administrative Law Judge to appeal.PLEASE HELP,  I'm not sure how much longer I can take this. I have stayed off any social media for 8 months but ENOUGH IS ENOUGH.I also have concerns regarding the Aug 3rd app with Donald S[redacted] which until now I have been quiet about. That is for another day.Respectfully,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Dear Ms....

Hamlin:
 
Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Albany, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc. of Hudson Valley PLLC I certainly do apologize for your experience at the Albany, NY Aspen Dental office.
 
Thank you for taking the time to speak with me, concerning your Revdex.com complaint regarding the issues of your treatment at the Albany, NY Aspen Dental location.  Per our conversation you will fax to me a copy of the treatment assessment from your new dental provider.  As agreed, any insurance payments made on services done by Aspen Dental that need to be addressed by your new dentist will be refunded to your dental insurance company CSEA.  As discussed, I will review this situation with the Regional Manager and Practice Owner concerning the circumstances leading up to this problem.  Please contact me directly with any questions or additional input in this matter.
 
I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I can be reached at the below contact information.
 
Sincerely,
 
Ron  H[redacted]
 
Ron H[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-####, Extension 1329

Here is my response to this complaint.__________________________________ February 22, 2017    Mr. [redacted]
[redacted] RE: Aspen Dental Account Number [redacted]        Revdex.com Complaint...

ID # [redacted] Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the [redacted], ME Aspen Dental branded practice, owned and operated by AR Dental LLC.  I certainly do apologize for your experience at the [redacted], ME Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it along with your Aspen Dental account.  The $113.60 balance showing due was a result of your dental insurance carrier not remitting payment as estimated for services provided to you on August 25, 2015.  As a courtesy, the [redacted], ME Aspen Dental office has authorized removal of that balance.  Your Aspen Dental account now reflects a zero balance due.  Please note that no information concerning your Aspen Dental account has been reported to any credit bureau or credit reporting agency.  All collection activity will cease within 5-7 business days.  I have enclosed a copy of your Aspen Dental account ledger history for your review. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted]  [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have contacted the office.  I was told that the $50 was the deductible.  If I owed 132.40 at the time of service, then why was I not billed the entire amount?  A sign at the desk stated, that the payment must be made in full before service was rendered.  When I paid, I noticed that it was less than the 132.40.  I made an attempt to question that, and the person at the desk could not tell me why.  This appears to be a major billing failure.  I have paid it, just so that it doesn't end up in court.  I don't know if I can trust Aspen Dental, if this is how they do their billing. 
Regards,
[redacted]

Dear Mr. [redacted]:
 
Thank you for sharing your concerns about the cost of the treatment you received.  I am writing to you on behalf of the Rochester, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLC.  I certainly do apologize for your...

experience at the Rochester, NY Aspen Dental office.
 
I have received your complaint statement filed with the Revdex.com.  I have reviewed it and your Aspen Dental account.  The reline service that you received on April 08, 2015, is not an adjustment.  It is a complete reline of the denture.  Per your dental insurance company your out of pocket cost is $89.20.  Invoices were mailed to you in April, May and June of 2015, all showing the same amount due of $89.20.  You may contact your dental insurance company to confirm the amount.
 
As a courtesy, I have removed the $89.20 balance due.  Your Aspen Dental account now reflects a zero balance due.  For your review, a copy of your 2015 account ledger is included with this letter.
 
I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.
 
Sincerely,
 
Ron  H[redacted]
 
Ron H[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-####, Extension 1329
 
 
Enclosures (1)

Dear Ms. [redacted]: In response to the complaint filed by Mr. [redacted], the $227.00 balance in question was removed from his Aspen Dental account on July 28, 2017.  He will recieve no further invoices concerning the initial visit exam and x-ray charges.  No...

information concerning his Aspen Dental account has been reported to any credit bureau or credit reporting agency.  For review, I have attached a copy of his Aspen Dental account ledger history reflecting the adjustment and a zero balance due. Thank You,   Sincerely,  Ron H[redacted]
 Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1 866-273-8606 Ext [redacted]Fax: 1 315-295-2589E-Mail:  [redacted]@aspendental.com

August 28, 2017Dear [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Allentown, PA Aspen Dental branded practice, owned and operated by Chandan C[redacted] Dental PC. l certainly do apologize for your experience at Allentown, PA Aspen...

Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with the Allentown, PA Aspen Dental Office Manager, Carolyn with whom you have spoken to in the past and the dental practice owner, Dr. C[redacted]. We sincerely apologize for any misunderstanding and miscommunication about what services would be done for free on the day of service set aside for veterans. We are sorry for any inconvenience this matter has caused you. Services that require a specialist such as an Oral Surgeon were not part of the free treatment offered. Carolyn has advised me that she did attempt to contact you prior to you coming in. She has since attempted again to reach you to discuss this matter further and hopefully reach a resolution. Please reach out to Carolyn at the Allentown, PA Aspen Dental office at ###-###-#### (option 2) and she will be happy to speak with you.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H. Senior Patient Satisfaction Specialist

Here is my response to this complaint.____________________________________ January 4, 2018   [redacted]
[redacted] RE: Aspen Dental Account Number [redacted]        Revdex.com Complaint...

ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Topsham, ME Aspen Dental branded practice, owned and operated by AR Dental LLC.  I certainly do apologize for your experience at Topsham, ME Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Topsham, ME Aspen Dental Regional Office Manager, [redacted].  [redacted] has advised me that she recently spoke with you about your concerns and that an understanding had been reached.  If you have any additional questions or need assistance, please reach out to [redacted] at the dental office at ([redacted] (option 2) and she will be happy to help you. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted]  [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Consumer called and indicated that the product did not fit properly,after giving Dr W[redacted] a chance to make adjustments. Consumer would like a credit to get a new denture.
Regards,
[redacted]

Dear Ms. [redacted]: I am writing to you in response to your complaint filed with the Revdex.com concerning your receipt of e-mail appointment confirmations.  I do apologize for any inconvenience that this issue has caused you. In researching this issue we have found that...

Aspen Dental has not been sending the e-mail confirmations to you, but to a patient of ours with a very similar e-mail address.  The only difference between your e-mail address and our patient’s is in the number, or order of periods in that address.  I am providing a Google link that explains this issue.  This is an issue for Gmail as their system allows this to happen.  We have addressed the matter on our end and you should not receive any further e-mails from Aspen Dental.  The Google link is as follows:  [redacted] I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely,  Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Oswego, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC.  I certainly do apologize for your experience at...

the Oswego, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it with Regional Manager, Matt C[redacted]. A refund will not be issued for the partial, since it has been more than 90 days since you received the partial and have not given Dr. W[redacted] the opportunity to make any necessary adjustments to the partial. Please contact Matt with any further questions at ###-###-####, option 2.  I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely, Kelly M[redacted] Kelly M[redacted]Patient Satisfaction SpecialistAspen Dental Management, Inc.

Dear Ms. [redacted]:Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Vestal, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC.  I certainly do apologize for your experience at the Vestal, NY...

Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it along with your Aspen Dental account.  While the treating Aspen Dental dentist stands behind the treatment recommendations given to you, we do recognize your right to seek the opinion of other qualified providers.  In response to your dissatisfaction, on March 28, 2016, a refund was processed and mailed back to your dental insurance company for the $87.00 payment received for the x-ray charge.  Also, the balance showing due on your Aspen Dental account was removed.  The account now reflects a zero balance due.  Please allow up to four weeks for your dental insurance to acknowledge receipt of the refund and to internally update your history with them. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction Specialist

Dear Ms. Thiel Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Webster, NY Aspen Dental branded practice, owned and operated by Two Thirty Dental LLC.  I certainly do apologize for your experience at the Webster, NY...

Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it along with your Aspen Dental account with the Webster, NY Aspen Dental Office Manager, Shannon and the Clinical Director and treating dentist Dr. U[redacted].  You were seen for a denture adjustment on December 07, 2016.  Prior to that, you had not been seen as a patient since October 22, 2014.  The dentist adjusted your dentures and advised you that a re-line might be needed to help with the fit and function.  You subsequently spoke with the Office Manager, Shannon and she also offered to have you come back in.  That offer is still open to you at no charge.   The Aspen Dental Denture Money Back Guarantee does not apply to dentures purchased in 2013; however we want to assist you in helping you get a better fit.  If you wish to have your dentures re-lined at no charge to you, please contact Shannon at the dental office at (585) 787-9930 (option 2). I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely, Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

I was an emergency appt because I got a tooth ache over the weekend. I understand the 2 1/2 hr wait until the dentist had time for me. What I don't like is how they can hurt someone as bad as they hurt me! I have a split lip and a puffed up lip because of this dentist. The puffed lip comes from him "accidentally" sticking the numbing meds in my lip! I feel like someone punched me in the face over and over again, my cheeks still hurt to the touch!! At one point he had so much pressure on my face I thought he was going to break me in half! I was shaking like crazy and sweating at the same time. I almost choked on a piece of the tooth going down my throat! I know that they were talking about my experience up front because when I left the receptionist and the office manager turned so fast to see me that I thought they hurt themselves! They were nice and friendly about it but after sitting there 2 hours and people coming and going and not one word was said to them I knew I was talked about. Another thing, when the dental assistant hands you papers to sign and makes it sound so casual, don't just sign them, read it! They basically are saying in the paper that everything short of DEATH might happen to you and maybe even that! But they know they have you because if you have a toothache you will sign anything!! I didn't read it until I got home but even knowing that they might cause you serious harm who is going to say No Way! I will NEVER go back again and I am letting everyone else know of my experience.

I went in today and noticed they call themselves a "no surprises" office. Well, I certainly got a few unpleasant surprises from them when the dentist came in and spoke to me like I was 2 years old when explaining what my x rays showed, then asked "does that make sense?", and suggested a procedure that costed way more money than the one I actually would be better off having, and then, they told me they wanted $500 up front (after my insurance paid about 75% of the bill). Um really? I went to a dentist's office, one who has a good reputation from many people I know, after I left Aspen dental, and am only being charged $150 after my insurance pays, FOR THE EXACT SAME STUFF! I may not be a doctor of any type, but I am not stupid, and I will not be overcharged so much for something just because I am hurting. Guess what? Just because I'm hurting, doesn't mean I didn't understand that you tried to take advantage of me for money. The only one worth a hill of beans in the whole office, with the exception of the receptionist, was the lady who did my x rays. Everyone else needs to find a different profession.

Mr. [redacted]'s letter has been forwarded to the management team for review. At this time there has been no change in our response. Thank you,Kelly M[redacted]