Aspen Dental

October 24, Dear [redacted] ***:Thank you for sharing your concerns about your experienceI am writing in response to your letter regarding your treatment at the Potrstown, PA Aspen Dental branded practice owned and operated by Aspen Dental Associates of NEPA PLLCI certainly do apologize for any inconvenience.I have received your complaint ?led with the Revdex.comI have con?rmed with our Risk Management team that your panoramic X-ray was emailed to you on 08/09/I have had this resent to your email address [redacted] Please contact the of?ce manager, Channay at [redacted] , option [redacted] if you need any further assistance.I appreciate you giving me the opportunity to respond to your inquiiyA copy of this letter has beenforwarded to the Revdex.com in response to your complaintI am available for any funlierquestions at the below contact inlbmialjon.Sincerely,Janice M.Patient Satisfaction Specialist

We have resolved the issue with [redacted] regarding the complaint filed by Ms [redacted] A $refund is being processed back to her Visa card ending in # *** Please allow 3-days for receipt and posting by her card bank.Thanks,Sincerely, [redacted] ***Senior Patient Satisfaction SpecialistAspen [redacted] Management, Inc.Phone: [redacted] , Extension 1329Fax: ( [redacted] E-mail: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this offer and refuse future treatment from aspen dental auburnWhat I asked for is very fair and apparently you do not have correct information in front of youThey used the original screw to mold and place my new crownThat screw was installed by another dentist years ago.if you had actually read my ccomplaints you would understand that the screw isn't the issue also my insurance would not cover my crown because of waiting period which is why I had to financeSo the fact that aspen dental would brush off my fair offer without so much as to have the correct information In front of them is irresponsible and unprofessional Try again [redacted]

With regard to Ms***'s rejection, I have included with this response a copy of her original treatment estimate The estimate includes all work to be done for the $2,she borrowed from [redacted] Finance on June 25, Please note the services totaling $match exactly with what is reflected on the ledger (what she was charged) The dental office confirms that these services were provided as indicated The unused portion of $2,was refunded to [redacted] on July 17, Sincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: ###-###-#### Ext

From: Revdex.com of Metro Washington DC Date: Mon, Nov 6, at 2:PMSubject: Fwd: [Ext] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: ***, [redacted] < [redacted] @ [redacted] .com>Date: Mon, Nov 6, at 1:PMSubject: RE: [Ext] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Hello – I’ve just returned from traveling and need to verify the x-rays I’ve received are the ones the dentist is looking for (panoramic)Thanks, [redacted] [redacted] * [redacted] * [redacted] wayne, pa *** Creating Better Workplace Experiences

To Whom it may concern:In response to Mr [redacted] 's rejection I have reviewed his account and have processed the additional refund for $to his Visa cardPlease allow 5-business days for the refund to process.Sincerely, [redacted] [redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension [redacted] Fax: (315) 295-2589E-mail: [redacted]

Dear Ms***,Included with this email is a copy of my response to the patient's rejection.Sincerely,Janice [redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc [redacted] East Syracuse, NY 13057Tel###-###-####tel ###-###-#### Ext [redacted] fax###-###-#### webwww.aspendental.com emailj [redacted] @aspendental.com

Dear Mrs [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Cheektowaga, NY Aspen Dental branded practice, owned and operated by Dental Services of Western NY PLLC I certainly do apologize for your experience at the Cheektowaga, NY Aspen Dental office I have received your complaint statement filed with the Revdex.com I have reviewed it and your Aspen Dental account with the treating dentist DrSingh and the Office Manager, Curk As we discussed, DrSingh does not agree with your statements Given the circumstances of what transpired at the Cheektowaga office during your last visit, I asked if you would consider going to a different Aspen Dental office for evaluation of the problem areas You declined my offer stating you were now going to a different dental provider I also advised that if you provide documentation from your new dentist supporting your claims and detailing any cost estimates to fix the issues, we will review that documentation and respond to you Please direct any future correspondence to my attention I appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information Sincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: ###-###-####, Extension

Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Allentown, PA Aspen Dental branded practice, owned and operated by Chandan C [redacted] Dental PCI certainly do apologize for your experience at Allentown, PA Aspen Dental office.I am in receipt of your complaint filcd with the Revdex.com, I have reviewed it and your Aspen Dental account with the Allentown, PA Aspen Dental Office Manager, Jessica and the practice owner DrC***In response to your dissatisfaction and as a courtesy, DrC [redacted] authorized a refund to your [redacted] account in the amount of $It was processed on September 06, That amount along with the $refund processed on June 27, 2017, totals $$466.00, which represents a full refund of the payment that you made on May 22, 2017.You may confirm the refunds by contacting [redacted] Financing directly.I appreciate you giving me the opportunity to respond to your inquiry? copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction Specialist Aspen Dental Management, Inc

I have no further response at this time We are attempting to assist the patient with filing a claim to his medical carrier I must be very clear that this is a courtesy provided by Aspen Dental as we do "not" participate with medical insurances If/when we receive a reply from his medical carrier (they will reply to their subscriber) we will re-submit a claim to his dental insurance carrier Sincerely, Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: ###-###-#### Ext

To whom it may concern: The $balance being disputed by [redacted] was removed from her Aspen Dental account on January 24, The account has a zero balance and all billing has ceased See the attached account ledger showing the adjustment and a zero balanceThanks, Sincerely, [redacted] *** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 315- [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am awaiting a response from my medical insurance carrier about the claim Aspen stated they would be submittingI will then notify MrH [redacted] of their replyAspen will then apparently attempt to resubmit the claim to my dental insurance carrierI have clicked "reject business response" because the matter has not been resolved as of yet and there is only days to replyHopefully, the issue will be cleared up soon, but I would like to keep this complaint open through the process to ensure continued communication Thank you, [redacted] ***

(Revdex.com Copied from original documentSee Attached files for full response.)January 23, Mr [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Stow, OH Aspen Dental branded practice, owned and operated by James P Maurer DDS IncI certainly do apologize for your experience at the Stow, OH Aspen Dental officeI am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental accountYou were not charged for the service to re-cement your crownYou were charged for the exam and x-rayYour last visit to the dental office prior to November 22, 2016, was on October 14, (months)The estimate for the visit on November 22, was that your dental insurance would cover it at 100%They did not; therefore the balance due of $remainedAs a courtesy, I have adjusted off $from your balance dueThat amount reflects the estimated provider discount that we did not take based on the response from your dental insurance company Ameritas LifeYour new balance due is $Please contact your dental insurance carrier to confirm the charges and payments in questionI appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: [redacted] , Extension [redacted] Fax: [redacted] E-mail: [redacted]

DO NOTI REPEAT DO NOT HIRE FIRST AMERICAN VAN LINES, INC to do any moving for youThey are unreliable and called me less than hours before they were to complete my move from San Jose, Ca to Las Vegas, NvMy contact person with this company was ***I contracted with them in May and the move was to take place Thursday, June 18,On Wednesday afternoon, June 17, less than hrs before move was to take place I was contacted by FIRST AMERICAN VAN LINES that they were unable to do the move and wanted to do the move on Saturday June or Sunday June 20thThis was unacceptable as I needed to vacate the apartment on June 18th no laterI had to hire another company last minute and have to pay approx $moreI am looking to get the additional funds back from FIRST AMEICAN VAN LINES because of breach of contract

I went to the Largo office which was very clean, professionalI was seen promptlyDr F [redacted] ended up replacing an old crownI am a nervous patient and Dr F [redacted] was excellent and very patient with meMy new crown came in quickly and fit perfectlyI was very pleased and will returnThey also clean and whitened my teethI was one of the best cleanings I've ever had

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

To whom it may concern:____________________________The original response to this complaint stands as is A reduction adjustment of $was applied to the account The remaining $is the patient's responsibilityThanks, Sincerely, Ron H*** Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Amsterdam, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLCI certainly do apologize for your experience at the Amsterdam, NY Aspen Dental office I have received your complaint statement filed with the Revdex.comI have reviewed it and your Aspen Dental accountThe reason your out of pocket cost is higher than anticipated is because your dental insurance company advised Aspen Dental that the insurance payment we anticipated receiving was sent directly to youHad Aspen Dental received payment it would have created a credit on your account, which would have been refunded to you At present your account reflects a $credit balanceIn speaking with the Amsterdam, NY Aspen Dental Office Manager, Jennifer, she advises that you requested the credit be held to cover your next scheduled dental visit in January If you have any questions about your treatment or appointments please contact Jennifer at the office at ###-###-#### (option 2)For your review, I am including a copy of your Aspen Dental account ledger history showing all transactions to date I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, Ron H [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: ###-###-####,

As I am not a Dentist, I do not know what type of resolution this situation could have at this pointI only know that I have an extremely loose tooth that needs to be taken care of before it falls out.The Dentist office is more than welcome to contact me with a suggested resolution

Initial Business Response / [redacted] (1000, 5, 2016/03/31) */ March 31, Ms [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com Case # [redacted] Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Fairlawn, OH Aspen Dental branded practice, owned and operated by Ohio Dental Associates-Judge IncI certainly do apologize for your experience at the Fairlawn, OH Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental accountNew patient first visits typically consist of an exam, x-rays and a consultationTreatment is scheduled for subsequent visits except in the case of emergencies as determined by the dentistI am sorry for any miscommunication or misunderstanding concerning your expectation of what would happen at your first visit As required, a claim for the exam and x-rays provided to you on March 29, 2016, has been filed to your dental insurance companyFree copies of your dental records and x-rays are available to you by contacting the Fairlawn Aspen Dental officeAs a token of my apology for your inconvenience, enclosed please find a $MasterCard gift cardThis is not meant to be a solution to the problem, but to show you that I do care about your satisfaction I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, Ron H [redacted] Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: [redacted] , Extension [redacted] Fax: [redacted] -mail: [redacted] ________________ ***the gift card will be mailed by 04/04/16***