Aspen Dental

I went to the Largo office which was very clean, professional. I was seen promptly. Dr F[redacted] ended up replacing an old crown. I am a nervous patient and Dr F[redacted] was excellent and very patient with me. My new crown came in quickly and fit perfectly. I was very pleased and will return. They also clean and whitened my teeth. I was one of the best cleanings I've ever had.

Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Latham, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC.  I certainly do apologize for your experience at...

the Latham, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Latham, NY Aspen Dental Office Manager, Cheri and the treating dentist Dr. S[redacted].  The treatment that you received was recommended by Dr. S[redacted] as part of a treatment plan that in his judgment would benefit your dental health.  You agreed to the treatment and paid for it.  There will be no credit or refund issued for the treatment that you received.  If you have any questions about the treatment you received, please contact Cheri and or Dr. S[redacted] at the Latham, NY Aspen Dental Office at ###-###-#### (option 2) and they will be happy to speak with you.  Enclosed please find a copy of your account ledger history showing all transactions to date. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely, Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension 1329

Here is my response to this complaint.____________________________________To whom it may concern:This issue was resolved today.  Ms [redacted] called the Aspen Dental Patient Satisfaction Department and spoke with [redacted] this morning.  An agreement was reached that Aspen Dental would remove...

$291.00 of the balance due and Ms. [redacted] would pay the remaining $200.00 balance.  The $192.00 adjustment has been done, leaving a $200.00 amount due.  Please note that to date, no information concerning this account has been reported to any credit bureau or reporting agency.  Per the communication between Ms. [redacted] and [redacted] the $200.00 balance due will be paid this Friday October 7th, 2016.For review, I have attached a copy of Ms. [redacted]' Aspen Dental account ledger history showing all transactions and reflecting the aforementioned adjustments and remaining amount due.Please do not hesitate to contact me if you require additional assistance. Sincerely,  Ron H[redacted] Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]

I received a call from Aspen Dental regarding my complaint on Tuesday, January 23, 2018 (day after Revdex.com contacted them).  They left a voicemail indicating to disregard the bill for the entire amount indicated on the complaint. I will hold onto that voicemail message should they inadvertently...

bill me again next month.  As of now, looks like this has been resolved. Thank you for your help.[redacted]

In response to Mr. [redacted]'s reply, we offered to see Mr. [redacted] to assess his concerns, but he refused. The Aspen Dental treating dentists will respond to any inquiries received from state agencies or boards regarding services provided etc.
Sincerely,
Ron H[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-#### Ext 1329
Fax: ###-###-####
E-Mail: rh[redacted]@aspendental.com

December 30, 2016Dear [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Easton, PA Aspen Dental branded practice, owned and operated by Chandan C[redacted] Dental PC. I certainly do apologize for your experience at the Easton, PA Aspen...

Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account. All payments made for dentures provided to you in 2015 & 2016 have been refunded to your [redacted] Finance account. Dentures purchased in 2014 are not covered under the Denture Money Back Guarantee. For your review, please find enclosed a copy of your Aspen Dental account ledger history.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Ron H. Senior Patient Satisfaction Specialist

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Here is my response to this complaint._______________________________________ July 14, 2017   Ms. [redacted]Saints Genevieve, MO 63670 RE: Aspen Dental Account Number [redacted]        Better Business...

Bureau ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Farmington, MO Aspen Dental branded practice, owned and operated by MO Dental [redacted].  I certainly do apologize for your experience at Farmington, MO Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Farmington, MO Aspen Dental Office Manager, [redacted].  [redacted] advised me that she recently spoke with you regarding your concerns.  Also, in response to your inquiry about a refund, on December 28, 2017, a refund in the amount of $138.00 was processed back to your [redacted] Finance account.  Please contact [redacted] Finance for receipt confirmation.  For your review, I have enclosed with this letter a copy of your Aspen Dental account ledger history showing all transactions to date. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted]  [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted], Extension [redacted]Fax: [redacted] E-mail: [redacted]@aspendental.com

To Whom it may concern,Please see my response to patient below:  Revdex.com ID # [redacted] Dear [redacted]: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Queensbury, NY – (Glens Falls) Aspen Dental branded...

practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC. I certainly do apologize for your experience at the Queensbury, NY – (Glens Falls) Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. A refund check has been issued to you in the amount of $153.00 and sent to the mailing address provided by you. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Kelly M[redacted] Kelly M[redacted] Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: ###-###-####, Extension [redacted]

To whom it may concern, Please see my response below:March 22, 2018[redacted]RE: Aspen Dental Account Number: [redacted]Revdex.com ID # [redacted]Dear Ms. [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Chelmsford, MA Aspen Dental branded practice, owned and operated by Dr [redacted] DMD PC. I certainly do apologize for your experience at the Chelmsford, MA Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. A refund in the amount of $156.00 has been credited to your [redacted] card.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,[redacted]Patient Satisfaction SpecialistAspen Dental Management, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will proceed with my follow up appointment. I will email you the end results of my complaint after said appointment. 
Regards,
[redacted]

In order to resolve this matter, we are processing another $360.00 refund ($210.00 + $150.00 for tooth brush) to the financing company. We hope that this satisfies the patient and we consider the matter closed at this point.

Thank you for sharing your concerns about the treatment you received. I am writing to you on behalfof the Latham, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc ofHudson Valley PLLC. I certainly do apologize for your experience at Latham, NY Aspen Dentaloffice.1 am in...

receipt of your complaint filed with the Revdex.com I have reviewed it and yourAspen Dental account with the Latham, NY Aspen Dental Regional Manager Gina. The accountbalance showing due of $151.80 was a result of your dental insurance paying less than estimated forservices you received on May 10,2017. A review of the original estimate shows there was $91.20 inestimated paricipating provider discounts that were not taken because they were not indicated by yourdental insurance carrier. As a courtesy, Gina has decided to honor those discounts even though yourinsurance does not support them. Your account has been adjusted and your new balance due is $60.60.To date, no information conceming this billing issue with your Aspen Dental account has been reportedto any credit bureau or reporting agency. Prompt payment of the $60.60 balance due will insure that thepast due status of the balance due is not reported to the credit bureaus.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has beenforwarded to the Revdex.com in response to your complaint. I am available for any furtherquestions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.   I am writing to you on behalf of the Cicero, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC.  I certainly do apologize for your...

experience at Cicero, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Cicero, NY Aspen Dental Antonia.  Antonia advised me that she spoke with you approximately two weeks ago regarding your concerns.  As a result, you will be receiving refunds totaling $263.80.  You will receive two checks, one for $150.95 and another for $112.85.  The checks will be mailed to you by no later than Tuesday July 11th 2017.  You may receive the larger check first with the smaller amount to follow within a couple of days.  If you have any questions, please reach out to Antonia at the dental office at ###-###-#### (option 2) and she will be happy to assist you. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely, Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Fax: ###-###-####

Dear Mr. [redacted]:
 
Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Vestal, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC.  I certainly do apologize for your experience at the...

Vestal, NY Aspen Dental office.
 
I have received your complaint statement filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Aspen Dental Senior Regional Manager, Brian W[redacted] to whom you spoke with today.  Brian has advised me that you will be refunded for the dentures via the Aspen Dental Denture Money Back Guarantee process.  Although I am sorry that you were not satisfied with the dentures you received, I am happy that a resolution to this matter could be reached.  Please follow up with Brian and the Vestal, NY Aspen Dental office ###-###-#### (option 2) to complete the refund process.
 
I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.
 
Sincerely,
 
 
Ron H[redacted]
 
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
 
 
STATEMENT OF CONFIDENTIALITYThis email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance, or distribution by others or copying or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and delete all copies.

Thank you for sharing your concerns about your
experience. I am writing in response to your letter regarding your treatment at
the Germantown, WI Aspen Dental branded practice owned and operated by WI
Dental SC. I certainly do apologize for any inconvenience.I have received your complaint
filed...

with the Revdex.com. We have reviewed your complaint with the
Aspen Dental [redacted], Matt. A refund has been issued to your Care Credit
account in the amount of $2,278.00. This was processed on 10/26/17, please
allow 3-5 business days for this to reflect with Care Credit.I appreciate you giving me the opportunity to
respond to your inquiry. A copy of this letter has been forwarded to the RevDex.com in response to your complaint. I am available for any further questions
at the below contact information.

Here is my response to this complaint.
_____________________________________________________
Ms. [redacted] met with the Rochester, NY (Gates) Aspen Dental Office Manager, Lisa and as of November 04, 2015, this matter has been resolved.  The additional payment due was to cover the cost of the...

partial upper and lower Cast dentures.  The cost of these dentures was not included in the original amount as they are delivered approximately six months after the extractions (healing period).  During that time the patient has the immediate partial dentures and receives relines and adjustments as necessary.  Ms. [redacted] paid $1,200.00 on November 04, 2015 to continue treatment and receive the Cast partial dentures.
Sincerely,
Ron H[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-#### Ext 1329
Fax: ###-###-####
E-Mail:  rh[redacted]@aspendental.com

The complaint filed by Mr. [redacted] has been resolved as of June 22, 2016, when a refund in the amount of $2,147.20 was processed back to his [redacted] account. The resolution was arrived at as a result of Mr. [redacted] speaking with Aspen Dental Regional manager [redacted] on June 20,...

2016. Hopefully, Mr. [redacted] has already advised the Revdex.com of this outcome.

The treating dentist is requesting that the patient return for a no charge evaluation prior to responding to her request for a refund.  The following is a copy of the e-mail message being sent to her by the dental office:_________________________________     "Good...

Afternoon [redacted],      We have been attempting to reach you to schedule a follow up with Dr. Z[redacted] in our Niskayuna location located at [redacted] in Schenectady.  We have appointments     available on Wednesday, July 12 and Wednesday, July 26. Please call me at your convenience at ###-###-#### option 2 at the prompts  to schedule. If I am no available please ask     for Jennifer she too can assist you.      Thank You,       Tracy C[redacted]     Office Manager/Manager of Specialty Services      Aspen Dental Assoc of Hudson Valley PLLC       Phone:###-###-#### Option 2     Fax: ###-###-#### ________  Thanks,  Sincerely,   Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Batavia, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLC.  I certainly do apologize for your experience at the...

Batavia, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account.  The reason you are being billed $88.20 was your dental insurance company did not remit payment for the Oral cancer screening charge and the Fluoride treatment you received on February 12, 2016.  They paid for the exam and x-rays.  As a courtesy to you, I have removed the $88.20 balance.  Your Aspen Dental account now shows a zero balance due. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely,  Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.