Aspen Dental

Here is my response to this complaint
_________________________________________
December 28,
RE: Aspen Dental Account Number ***
Revdex.com Complaint ID # ***
Dear
Ms***:
Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Roseburg, OR Aspen Dental branded practice, owned and operated by Two Thirty Dental LLC. I certainly do apologize for your experience at the Roseburg, OR Aspen Dental office
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account. The “Free” New Patient Exam and X-ray promotion applies to new patients of Aspen Dental that do not have dental insurance. There is a disclaimer present on every written example stating “not to be combined with insurance”. Typically most dental insurances pay for the initial exam and x-rays at 100%. As a courtesy, I have removed the $balance showing due on your account. Your Aspen Dental account now reflects a zero balance
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information
Sincerely,
Ron H***
Ron H***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: 1-866-273-8606, Extension ***
Fax: (315) 295-
E-mail: ***aspendental.com

The Aspen Dental office I visited was Agora Parkway Selma, tx

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business sent me a letterI did go to their office today and got this taken care ofI do not have to go back
there nor would II also would not recommend them to anyoneComplaint can be closed
Sincerely,
*** ***

A resolution to this issue has been reached. Upon receipt of the signed General Release (see attached copy) the refunds will be processed as indicated. Sincerely,Ron H***Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

(Revdex.com Copied from original documentSee Attached files for full response.)January 23, Mr*** *** *** *** *** *** *** ** *** RE: Aspen Dental Account Number *** Revdex.com Complaint ID # *** Dear Mr***: Thank you for sharing your concerns
about the treatment you receivedI am writing to you on behalf of the Stow, OH Aspen Dental branded practice, owned and operated by James P Maurer DDS IncI certainly do apologize for your experience at the Stow, OH Aspen Dental officeI am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental accountYou were not charged for the service to re-cement your crownYou were charged for the exam and x-rayYour last visit to the dental office prior to November 22, 2016, was on October 14, (months)The estimate for the visit on November 22, was that your dental insurance would cover it at 100%They did not; therefore the balance due of $remainedAs a courtesy, I have adjusted off $from your balance dueThat amount reflects the estimated provider discount that we did not take based on the response from your dental insurance company Ameritas LifeYour new balance due is $Please contact your dental insurance carrier to confirm the charges and payments in questionI appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H*** Ron H*** Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: ***, Extension *** Fax: *** *** E-mail: ***

I would have to disagree with Mr*** ***'s claim. There was much confusion on his part regarding the invoices. At the same ***e, there was confusion on our side as well.He was not billed for the month of April. We bill in advance for the month of service so the 4/28/bill
was for the month of May, not April as claimed. He was also a prior customer that wished to reinstate - for which we did on the same plan he was on when he was a customer prior. Then he started sending us claims and questions as though he was on a different plan, causing great confusion. The old plan he was on required a day notification. The new plan he was quoting does not require a day notification.Bottom line, we refunded him for his charges and cancelled his account. He sent us a very nice apology and all is well.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? Further, I have verified that the credit has been made to the financing account as promised.? Aspen Dental routinely overcharges on advance payments, then balks at refunding the overcharge.? In this particular situation, the amount in question was far greater than usual.? Thank you for your kind assistance in resolving this matter
Regards,
*** ***

? Dear Mr***:? Thank you for sharing your concerns about the treatment you received.? I am writing to you on behalf of the Dewitt, NY Aspen Dental branded practice, owned and operated by Christopher C*** DDS PC.? I certainly do apologize for your experience at the Dewitt, NY
Aspen Dental office.? I am in receipt of your complaint filed with the Revdex.com.? I have reviewed it with the Dewitt, NY Aspen Dental Office Manager, Jonatan and the Managing Clinical Director DrM***On November 16, Jonatan called and left a message for you to contact him to schedule an appointment to meet with the DrM*** to address the concerns with your denture.? Please reach out to Jonatan at the Dewitt, NY Aspen Dental office at (315) 445-(option 2) and he will be happy to assist you.? I appreciate you giving me the opportunity to respond to your inquiry.? A copy of this letter has been forwarded to the Revdex.com in response to your complaint? I am available for any further questions at the below contact information.? Sincerely,? Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Dear Mr***:Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Dewitt, NY and the Cicero, NY Aspen Dental branded practices, owned and operatedby Aspen Dental of Central New York PLLCI certainly do apologize for your experience at theDewitt,
NY Aspen Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed it with theAspen Dental Regional Manager, VeronicaVeronica advises me that she was at the Cicero NYAspen Dental office on May 02, 2016, when you met and consulted with DrM*** She advisedthat your denture was adjusted at no charge and that you and DrM*** discussed recommendedtreatment options going forwardappreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am availableany further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction Specialist

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Flynn Energy Transport, Incorporated regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]eI [redacted] have agreed to get a new set a Dentures at a 50% discount for the top of the line dentures both upper and lower, with will resolve this issue. Thank you for your time. Ed [redacted]e

Please also see the attached documentation with Mr. [redacted]. We have also received from [redacted] who the guest made the reservation through a cancellation stating that the customer is responsible for charges per the contract with [redacted], we were also contacted by [redacted] Bank and explained the...

reason for no refund, Mr. [redacted] continued to call and make statements referring to threatening action, we then received a phone call from someone claiming to be his wife, the name given was not the name on the reservation or [redacted] therefore no information could be released or taken from such person.  The Sheriff was also contacted and they were going to contact Mr. [redacted] to advise him anymore contact with us would result in possible harassment claims.  The $50 refund fee they are stating was not stated as a refund at all, it was stated that there might be a possibility of maybe a $50 refund, however after review of the events and the room being used, with no way to prove the cat or the snake had been present as well as 2 other guests use of the facilities, we could not refund any amount, the room they rented is a NO PET ROOM, and [redacted] confirmed their reservation as such, as well as Mr. [redacted]'s admittance of the policy that he did not read. My apologies for the situation, I am sorry for the inconvenience this may have caused all parties involved.

Here is my response to this complaint.______________________________________ January 2, 2018   Ms. [redacted] RE: Aspen Dental Account Number [redacted]        Revdex.com Complaint...

ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Flowood, MS Aspen Dental branded practice, owned and operated by Dr [redacted] DMD PC.  I certainly do apologize for your experience at Flowood, MS Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Flowood, MS Aspen Dental Office Manager, [redacted] and the Regional Manager, [redacted].  Payment received from your dental insurance for the services you received was significantly less than estimate.  This has resulted in a remaining balance due of $1,372.20.  As a courtesy, [redacted] has authorized me to remove one half of the balance due ($686.10).  Upon receipt of payment of the new adjusted balance ($686.10) the Flowood; MS Aspen Dental office will deliver the second set of dentures to you.  If you have any questions, please contact [redacted] at the office at (601) [redacted] (option 2) or request to speak with [redacted]. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-[redacted], Extension 1329Fax: [redacted]E-mail: [redacted]

I have been working diligently on this case. Originally [redacted] had gotten an estimate from us from the insurance company and the estimate he was given was $1500. At the end of his first visit, he paid $421.05. On the second visit we had never collected. He works with a [redacted] insurance...

company and basically there was an issue with [redacted] and recently they have been denying all claims. When [redacted] reached out to them, [redacted] took the claim and paid the in network portion. He just never paid his full portion to us. This was no issue on our end, solely with the insurance. He owes a lot less than his estimate, the outstanding balance is $209.59. I spoke to [redacted] about this and he asked I reach out to [redacted]. I did and I sent all the information to them and explained everything fully and they understood what the bill was and what it was for. He still thinks he should have not to pay because of all the issues on the insurance side, but again that has nothing to do with us.

Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Oswego, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC.  I certainly do apologize for your experience at...

Oswego, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Oswego, NY Aspen Dental Regional Manager Matt C[redacted]  Matt has advised me that he has attempted to contact you to discuss your concerns about the balance showing due on your account.  If you have not already spoken with Matt you may reach him by contacting the Oswego, NY Aspen Dental office at ###-###-#### (option 2).  If you have to leave a message, he will return your call within 48 hours.  I am also advising Matt that this letter and Revdex.com response is being sent to you. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron  H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension 1329Fax: ###-###-####

April 2, 2018[redacted] NW [redacted] StreetLawton, OK [redacted]RE: Aspen Dental Account Number: [redacted]Revdex.com ID # [redacted]Dear Ms. [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Lawton, OK Aspen Dental branded...

practice, owned and operated by Dr [redacted] A [redacted] PLLC. I certainly do apologize for your experience at the Lawton, OK Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. A refund in the amount of $94.64 was processed to your Visa card on 3/14/18. Your Aspen Dental account balance is zero. I have attached an account ledger for your records.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,[redacted]Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension [redacted]Fax: ###-###-####E-mail: k[redacted]@aspendental.com

Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Rochester, NY (Henrietta) Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLC.  I certainly do apologize for your experience at...

Rochester, NY (Henrietta) Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account.  On February 12, 2018, Aspen Dental received payment from your dental insurance company [redacted] Life for the services provided to you on May 20, 2016.  Upon receipt of payment you also received the participating provider discounts indicated by [redacted] on the explanation of benefits submitted.  Your Aspen Dental account now reflects a zero balance due.  Please note that no information concerning your Aspen Dental account has been reported to any credit bureau or credit reporting agency.  For your review, enclosed with this letter is a copy of your Aspen Dental account ledger history showing all transactions to date. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Ron  H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

Here is my response to this complaint.______________________________________ October 5, 2017   Ms. [redacted]San Antonio, TX 78253 RE: Aspen Dental Account Number [redacted]        Revdex.com...

Complaint ID # [redacted] Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the San Antonio, TX Aspen Dental branded practice, owned and operated by TX-SCD Dental PC.  I certainly do apologize for your experience at San Antonio, TX Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the San Antonio, TX Aspen Dental Office Manager, [redacted] and the Regional Manager, [redacted].  [redacted] advised me that she has attempted to contact you to discuss your concerns, but she has not been successful.  Please reach out to [redacted] or [redacted] at the dental office at [redacted] (option 2) and they will be happy to assist you. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted] 
[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1[redacted], Extension [redacted]Fax: ([redacted]E-mail: [redacted]

In response to this complaint, Ms. [redacted] recently spoke with the Aspen Dental Regional Manager, [redacted] Newcombe regarding her concerns.  The resulting outcome was that on June 22, 2017, a refund in the amount of $1,107.00 (full amount paid for the crown on tooth # 19), was processed back to...

Ms. [redacted]’s Visa card account.Sincerely,[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] Extension [redacted]Fax: [redacted]E-mail: [redacted]