Aspen Dental

Dear Ms*** : Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Plattsburgh, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC. I certainly do apologize for your
experience at the Plattsburgh, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with the Plattsburgh office team and have been informed that an appeal was sent to your insurance provider *** *** for date of service 6/14/Please allow at least days for your insurance to process this appealPlease contact the office at ###-###-####, option for any further questions I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, Kelly M*** Kelly M***Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension ***Fax: ###-###-####

My name is *** ** *** I had a partial done at the Aspen Dental location in I realize that they only guarantee years replacement, however, they should have at least tried to repair it My complaint is that they obviously use incorrect material when making them I should have not heard that they are warped, and I need to buy a whole new upper partial Their material should not have warped if it was made properly in my opinion I will never recommend that anyone get partials from the All I did was take them out of my mouth daily and put them in a cup They should not have warped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
Regards,
*** ***

Dear Mr***:
Thank you for sharing your concerns about your dental treatment. I am writing to you on behalf of the Auburn, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC I certainly do apologize for your experience at the
Auburn, NY Aspen Dental office
Per our recent conversations, you have an appointment scheduled for July 21, 2015, at 04:30PM at the Auburn, NY Aspen Dental office to have your crown inserted. Once again, I am sorry for any misunderstanding or miscommunication regarding the crown process. As a token of my apology, enclosed with this letter is a $MasterCard gift card. This is not meant to be a solution to the problem, merely a gesture to let you know that your satisfaction is important to me and the Auburn, NY Aspen Dental personnel
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information
Sincerely,
Ron H***
Ron H***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: ###-###-####, Extension
Enclosures (1)

I recently had the unfortunate experience of visiting Aspen DentalAt first everything went very well, everyone very niceThat was the first half hourI was left sitting in a room that was freezing cold for over an hour, By then I was very upset, and went looking for someone to help meI was then sent to financial, this took another hourI had no idea what she was doing, every now and then she would turn the computer to me for a signatureShe tells me it is going to cost four thousand dollarsI was quoted elsewhere for four hundred fifty dollarsShe said she would make some appointments and would I like my teeth cleaned in the mean timeI accepted, might as well get something for all the time I was thereI proceeded to get my teeth cleaned, I must ad mit it was a good cleaningAfter she finished she proceeded to give me a auto toothbrush, toothpaste and mouth washI already have a similar toothbrush and said soShe said it was included and I might as well take itNo one ever mentioned it was 135.00, or that the toothpaste was 35.00, and mouthwash was I left very upset, but I still didn't know what the charges wereWhen I returned home I thought about it, decided I wasn't going to be treated that wayI went back the next day, cancelled all appointments and ask to pay my billI'm still thinking I owe around They read me off the balance and tell me I still owe apxAll I had was a cleaning, it should not be over 100.00, and I couldn't pay them, only the finance companyI left furiousI have proceed to tell everyone I know to never go to AspenI had been told that company was a horror story, that can't begin to describe my experienceI will always tell people not to use this service, I live in a very large community, and this kind of thing gets around very fastThis a rip off company, and should be put out of business I do not believe I should have to pay this bill, as it was done by trickery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not seen a credit for the toothbrush at all, never once was told that there would be a credit issuedSo if Aspen Dental can provide proof that the toothbrush was indeed credit back to my account with Dental First then I guess that issue is considered resolved.The issue with the remaining $is not resolvedFind attached the last Treatment Acceptance that I signed releasing the $ for the upper partialAfter that transaction it states I have a credit balance of $ Also attached a transaction history from Dental First showing a credit issued for $ So where is the other $credit due?Also attached is a claim form from my insurance company showing that in March of this year Aspen Dental filed a claim for my upper partial that I clearly paid for in JanuaryWhen Aspen was called I was told that a claim was never filedAll of the other replies from Byron S*** are not worth acknowledging as I am not a High School Kid who needs to go back and forth with the small stuffHe is incorrect on a lot of what he says and leave it at thatLastly, I would like to add that I have absolutely no problems with the services received by DrP*** or his Technicians (all of the girls hygentists/technicians all absolutely wonderful).
Regards,
*** ***

Please see response to complaint below:May 10, 2018 *** ***
Rey DrWoodway, TX 76712 RE: Aspen Dental Account Number: *** Revdex.com ID # *** Dear Ms
***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Waco, TX Aspen Dental branded practice, owned and operated by TX-SCD Dental PC. I certainly do apologize for your experience at the Waco, TX Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with Office Manager, *** ***I understand you have been in contact with *** and had an appointment on 5/9/in the Waco dental office to begin resolving the issues with your partialPer ***, follow up visits are scheduled as well to complete this process to your satisfactionPlease contact *** at *** ***, option with any further questions. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, *** ***
*** ***
Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension ***Fax: (315) 295-2589E-mail: ***

I am writing to alert others about the way this company does business Their apparent business model is one if bait and switch The bait: a promise, an assurance that the final set of dentures (that you are allowed to believe you've already paid for) will be the difference between-"driving an old truck, and finally getting a jaguar" When you arrive for the appointment to have the set made, the office staff offers to relign the original, ill fitting temporary denture When I protested that my appointment was to begin the process if being fitted for the permanent denture, I am told that a new doctor had taken over the practice, and that'll be $more dollars

Dear Ms***:Thank you for sharing your concerns about the treatment you receivedI am writing to you onbehalf of the Olean, NY Aspen Dental branded practice, owned and operated by Olean Dental, P.C.I certainly do apologize for your experience at Olean, NY Aspen Dental office.I am in receipt of
your complaint filed with the Revdex.comI have reviewed it andyour Aspen Dental accountThe balance showing due was a result of your insurance companypaying less than was originally estimated and as a result discounts not being takenUpon review,the dental practice has authorized the removal of the balance showing dueAdjustments have beenmade and your Aspen Dental account now reflects a zero balance dueFor your review I amincluding with this letter a copy of your Aspen Dental account ledger historyAlso, please notethat no information concerning your Aspen Dental account has been reported to any credit bureauor credit reporting agency.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am available forany further questions at the below contact information.Sincerely,Ron H***Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension 1329Fax: ###-###-####

Dear Ms***: Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Horseheads, NY Aspen Dental branded practice, owned and operated by Horseheads Dental, P.C. I certainly do apologize for your experience at
Horseheads, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Horseheads, NY Aspen Dental Manager, Kayla and the Regional Manager, Valerie. I am sorry that you have decided not to move forward with treatment. A refund is being processed back to Dental First Finance for the unused portion of the amount paid. Our records do show you received treatment for Oral Cancer Screening with a cost of $42.60. If you have any questions concerning this, please reach out to Kayla at the dental office at ###-###-#### (option 2). Enclosed is a copy of your account ledger history showing the transactions detail. The refund will be processed within the next hours. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ###-###-####, Extension 1329Fax: ###-###-####

Thank you for sharing your concerns about the treatment you
receivedI am writing to you on behalf of the ***, WI Aspen Dental
branded practice, owned and operated by *** *** ***I certainly do
apologize for your experience at the ***, WI Aspen Dental office.I am in
receipt
of your complaint filed with the Revdex.comI have reviewed it
along with your Aspen Dental account with the Office Manager, DarcyI have
also reviewed it with the Aspen Dental insurance claims teamThe payment
amounts made for the dentures you received have been refunded to youAll other
payments have been applied towards the extractions, which are “not" refundable under the Aspen Dental Denture
Money Back GuaranteeAlso, in response to our claim for the extractions your
dental insurance company (Delta Dental) did not remit payment and advised that
the Extract Surg Resid Root services (C.DT Code 7250) must be submitted to
your medical insurance firstAt present the Aspen Dental claim for the unpaid
extraction services is still open; however if this matter is not resolved it
will cause your account to have a significant balance due resulting from
non-paymentIncluded with this letter please find a copy of your Aspen Dental
account ledger history showing all transactions to date and your Delta Dental
EOB response.It is my understanding that this matter was discussed with
you at the dental office and it was explained that Aspen Dental does not
participate with medical insurance providersHave you filed a claim to your
medical insurance as yet? If so, have you received a response? Once an
explanation of benefits responding to your medical claim is received, we can
re-file to your dental insurance Delta DentalIf payments from either your
medical, or dental insurance carriers are more than what is required to satisfy
the remaining balance due and create an overpayment, that credit amount will be
refunded to youIf you have not filed a claim to your medical carrier and need
assistance, we may be able to help, but you must contact me directly to discuss
this.I appreciate you giving me the opportunity to respond to your
inquiryA copy of this letter has been forwarded to the Revdex.com
in response to your complaintI am available for any further questions at the
below contact information

Here is my response to this complaint. The gift card is being mailed with my letter to the patient on 12/27/
___________________________________
December 27,
Ms*** ***
*** ** *** ***
Clackamas, OR
RE: Aspen Dental
Account Number ***
Revdex.com Complaint ID # ***
Dear Ms***:
Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Happy Valley, OR (Clackamas) Aspen Dental branded practice, owned and operated by Madugula LLC. I certainly do apologize for your experience at the Happy Valley, OR (Clackamas) Aspen Dental office
I am in receipt of your complaint filed with the Revdex.com. I have reviewed this matter with the Office Manager, Jennifer and the Aspen Dental Insurance Claims Dept. The issue with the billing of claims for services provided in February and June of has been resolved and the claims have been re-filed to your dental insurance company as of December 20, 2016. Please allow 10-business days for their receipt and response
I apologize for the delay in resolving this issue. If the response from your dental insurance company creates a credit balance, that amount will be refunded to you in the manner in which it was paid. Enclosed please find a $MasterCard gift card. This is not meant to be a solution to the problem, but merely a token of my apology for this situation.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information
Sincerely,
Ron H***
Ron H***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: 1-866-273-8606, Extension ***
Fax: (315) 295-
E-mail: ***aspendental.com

Dear Ms***: Thank you for sharing your concerns about financing payment that was applied to your account. I am writing to you on behalf of the Rensselaer, NY Aspen Dental branded practice, owned and operated by Aspen Dental Assoc of Hudson Valley PLLC. I certainly do
apologize for your experience at Rensselaer, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Rensselaer, NY Aspen Dental Office Manager Justina. On May 12, 2017, you applied for and were approved for financing via Dental First Finance to pay for pending treatment at the Rensselaer, NY Aspen Dental office. You authorized an amount of $973.20. You subsequently decided not to move forward with treatment. On June 05, 2017, the full $payment amount was refunded to your Dental First Finance account. For your review I am enclosing copies of your signed financial documentation along with a copy of your Aspen Dental account ledger history showing all transactions to date. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information. Sincerely, Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey refunded me and all is wellI thank them for doing so.Sincerely, *** ***

The worst dental experience I eve had in 40ys of going to the dentist
I was at an excellent dentist a few weeks earlier for a cleaning with full xrays, but had to change due to an insurance switch
I needed a simple crownthis procedure usually takes 90minAfter and half hours the dentist was only able to complete the drilling and unable to secure a temporaryThe dentist filled a small cavity, which she was convinced I had without looking at the xraysI took a copy of the xrays from that day and had them compared by seasoned dentistBoth said there was no evidence of a cavity
A the assistant repeatedly jammed my jaw with her interments damaging my jawIt took weeks before I was able to open my mouth all the way without pain
The temporary lasted about hours and I had to find another dentist to repair the damage
I also compared their cost for the procedure with the other dentist officeAspen is double to cost
It took weeks for my mouth to heal before the more experienced dentist could finish the crown
Worst experience EVER! ...and they are still holding a deposited of mine

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
It's been a week and I still have yet to receive $For my daughter ***'s service that I've paid for and also my insurance had coveredI didn't receive the reimbursement for the topical varnish for my daughter *** According to the woman I spoke with this would be reimbursed since she is under It's ridiculous the amount of time it is taking to get my money back It's been almost months now. Regards, ***

I received my treatment at aspen dental in Auburn, NYI sent my complaint to the headquarters location as their website ask for customer complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept this offer and refuse future treatment from aspen dental auburnWhat I asked for is very fair and apparently you do not have correct information in front of youThey used the original screw to mold and place my new crownThat screw was installed by another dentist years ago.if you had actually read my ccomplaints you would understand that the screw isn't the issue also my insurance would not cover my crown because of waiting period which is why I had to financeSo the fact that aspen dental would brush off my fair offer without so much as to have the correct information In front of them is irresponsible and unprofessional Try again.
*** ***

Here is my response to this complaint
______________________________________
The $Visa refund was processed back to the Visa card used for payment (Card ending in # ***) by Aspen Dental on February 09, 2016. Typically it takes approximately business days for receipt by the Visa card Bank. How quickly that refund is posted to the customer's account may be an issue with Mr***'s bank. If Mr*** has contacted his Visa card bank, and the refund is still "not" showing as being received, he may contact me directly and I will have my refund department research the matter.
Sincerely,
Ron H***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: 866-273-Ext ***
Fax: 315-295-
E-Mail: ***