Aspen Dental

Dear Mrs. [redacted]:
 
Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Cheektowaga, NY Aspen Dental branded practice, owned and operated by Dental Services of Western NY PLLC.  I certainly do apologize for your experience at...

the Cheektowaga, NY Aspen Dental office.
 
I have received your complaint statement filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the treating dentist Dr. Singh and the Office Manager, Curk.  As we discussed, Dr. Singh does not agree with your statements.  Given the circumstances of what transpired at the Cheektowaga office during your last visit, I asked if you would consider going to a different Aspen Dental office for evaluation of the problem areas.  You declined my offer stating you were now going to a different dental provider.  I also advised that if you provide documentation from your new dentist supporting your claims and detailing any cost estimates to fix the issues, we will review that documentation and respond to you.  Please direct any future correspondence to my attention.
 
I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.
 
Sincerely,
 
Ron  H[redacted]
 
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-####, Extension 1329

Dear Ms. [redacted],Included with this email is a copy of my response to the complaint.Sincerely,Janice [redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc. [redacted] East Syracuse, NY  13057Tel. ###-###-####tel.  ###-###-#### Ext [redacted] fax. ###-###-#### web....

www.aspendental.com email. j[redacted]@aspendental.com

Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Allentown, PA Aspen Dental branded practice, owned and operated by Chandan C[redacted] Dental PC. I certainly do apologize for your experience at Allentown, PA Aspen Dental...

office.I am in receipt of your complaint filcd with the Revdex.com, I have reviewed it and your Aspen Dental account with the Allentown, PA Aspen Dental Office Manager, Jessica and the practice owner Dr. C[redacted]. In response to your dissatisfaction and as a courtesy, Dr. C[redacted] authorized a refund to your [redacted] account in the amount of $234.00. It was processed on September 06, 2017. That amount along with the $232.00 refund processed on June 27, 2017, totals $$466.00, which represents a full refund of the payment that you made on May 22, 2017.You may confirm the refunds by contacting [redacted] Financing directly.I appreciate you giving me the opportunity to respond to your inquiry. ? copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available forany further questions at the below contact information.Sincerely,Ron H[redacted]Senior Patient Satisfaction Specialist Aspen Dental Management, Inc.

Here is my response to this complaint._________________________________________ To whom it may concern:The $213.00 balance showing due on [redacted]'s Aspen Dental account was removed on October 16, 2017.  The account now reflects a zero ($0.00) balance due.  Enclosed is a...

copy of the account ledger history show the adjustment and the zero balance. Thanks, Sincerely,  Ron H[redacted] Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax: [redacted]E-Mail:  [redacted]

October 24, 2017 Dear [redacted]:Thank you for sharing your concerns about your experience. I am writing in response to your letter regarding your treatment at the Potrstown, PA Aspen Dental branded practice owned and operated by Aspen Dental Associates of NEPA PLLC. I certainly do...

apologize for any inconvenience.I have received your complaint ?led with the Revdex.com. I have con?rmed with our Risk Management team that your panoramic X-ray was emailed to you on 08/09/17. I have had this resent to your email address [redacted]. Please contact the of?ce manager, Channay at [redacted], option * if you need any further assistance.I appreciate you giving me the opportunity to respond to your inquiiy. A copy of this letter has beenforwarded to the Revdex.com in response to your complaint. I am available for any funlierquestions at the below contact inlbmialjon.Sincerely,Janice M.Patient Satisfaction Specialist

To whom it may concern:____________________________The original response to this complaint stands as is.  A reduction adjustment of $91.20 was applied to the account.  The remaining $60.60 is the patient's responsibility. Thanks, Sincerely,  Ron H[redacted] Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

Dear Ms. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Webster, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLC.  I certainly do apologize for your experience at the...

Webster, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed and your Aspen Dental account with the Webster, NY Aspen Dental Office Manager, Shannon, the Regional Manager, Elizabeth and the treating dentist Dr. U[redacted].  It is also my understanding that you spoke directly with Elizabeth concerning this matter on March 07, 2017.  Dr. U[redacted] stands behind the treatment provided to you.  He states that the possibility of you needing additional treatment was discussed with you prior to the crown being seated.  The balance due is what remains after receipt of payment from your dental insurance company.  There will be no refund or removal of the balance due at this time. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely, Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

Here is my response to this complaint.
____________________________________________
 
February 9, 2017
 
 
 
Mr. [redacted]
[redacted]
Dayton, OR 97114
 
RE: Aspen Dental Account Number...

[redacted]
        Revdex.com Complaint ID # [redacted]
 
Dear Mr. [redacted]:
 
Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Happy Valley, OR Aspen Dental branded practice, owned and operated by Madugula LLC.  I certainly do apologize for your experience at the Happy Valley, OR Aspen Dental office.
 
I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it along with your Aspen Dental account.  Typically a complete set of x-rays is required of new patients by the Aspen Dental dentist to assist in the comprehensive treatment planning.  The “Free” New Patient Exam and X-ray promotion applies to new patients of Aspen Dental that do not have dental insurance.  There is a disclaimer present on every written example stating “not to be combined with insurance”.  Typically most dental insurances pay for the initial exam and x-rays at 100%.  Your dental insurer did not remit payment for the x-rays.  As a courtesy the $115.00 charge has been removed.  The $50.00 Visa card payment made on January 23, 2017, is being refunded to you.  Please allow 3-5 business days for receipt and posting by your Visa card bank.
 
I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
 
Sincerely,
 
Ron  H[redacted]
 
Ron H[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: 1-866-273-8606, Extension [redacted]
Fax: (315) 295-2589
E-mail:[redacted]aspendental.com

Complaint: [redacted]
I am rejecting this response because:
Dear Ron H[redacted] ,At this time I am not comfortable accepting the offer Aspen Dental has made.  I do understand that they are offering to refund the money for the product I did not receive (as outlined in the offer, but does not add up for me) in the amount of $1366.75 but as of today I still do not have permanent dentures covered by my insurance. I don’t feel that it would be fair to me to have to pay fully out of pocket for these permanent dentures I am having made because Aspen Dental was not able to provide with a quality product.  The new Denturist I am working with is trying very hard to have them made and billed to the insurance before May 25, 2017.  If I am able to receive and bill my insurance prior to the 25th of May than I will accept an offer from Aspen Dental for product not received.  If I have to pay totally out of pocket for my permanent dentures because of Aspen Dental's negligence and breach of contract then I feel this offer is unacceptable. I believe that they should have to pay the addition expenses not covered by my insurance due to the year limit I was unaware I had. If my new permanent dentures are not billed to the insurance company before May 25th, the insurance will not pay for any part of them. I will be out of pocket for the full price of these dentures. I also have not received my financial, appointment and dental records form Aspen Dental. Over 2 weeks ago I sent them a registered letter requesting my records.  I would like to have my records also prior to accepting an offer. This way I can see exactly what they are refunding and what I am still paying for. Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Nov 6, 2017 at 2:02 PMSubject: Fwd: [Ext] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, Nov 6, 2017 at 1:53 PMSubject: RE: [Ext] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Hello – I’ve just returned from traveling and need to verify the x-rays I’ve received are the ones the dentist is looking for (panoramic). Thanks,[redacted] * [redacted] wayne, pa [redacted] Creating Better Workplace Experiences

See attached documents
March 30, 2016[redacted]
[redacted]
[redacted]RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted]
Dear [redacted]:
Thank you for sharing your concerns about the treatment you...

received. I am writing to you onbehalf of the Cincinnati, OH (Springdale) Aspen Dental branded practice, owned and operatedby Ohio Dental Associates-Judge Inc. I certainly do apologize for your experience at theCincinnati, OH (Springdale) Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed italong with your Aspen Dental account. The majority of the $147.00 balance showing due isnot from the Root Canal services you had done on October 01, 2015. Of that amount, $73.20is a balance due from the crown done on October 09, 2014, and $45.00 is from the exam youreceived on August 12, 2015. The Springdale Aspen Dental office should have advised you ofthese residual balances prior to proceeding with the new treatment.
As a courtesy, I have removed the entire $147.40 balance due. All services charged to you andto your dental insurance company were provided. As you decided not to return to completeyour treatment, you were not billed for the crown. There will be no refund of monies paid.Please note that no information concerning this account has been reported to any credit bureauor reporting agency. Your Aspen Dental account now reflects a zero balance due. Enclosed,please find a copy of your Aspen Dental account ledger showing all transactions to date.
[redacted]Page 2March 30, 2016
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter hasbeen forwarded to the Revdex.com in response to your complaint. I am availablefor any further questions at the below contact information.
Sincerely,Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension [redacted]Fax: [redacted] E-mail: rh[redacted]@aspendental.com
Enclosures (2)

See attached.

June 30, 2016 Mr. [redacted] RE: Aspen Dental Account Number [redacted] Revdex.com ID # [redacted] Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received....

I am writing to you on behalf of the Elyria, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLC. I certainly do apologize for your experience at the Elyria, OH Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Aspen Dental Elyria, OH Office Manager, Rhonda with whom you recently spoke to. Rhonda advised me that the dentist has agreed to provide a reline of your denture at no cost to you. Please contact Rhonda at the dental office at (440) 324-2600 (option 2) to make an appointment for this treatment. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely,   Ron H[redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-866-273-8606, Extension 1329 Fax: (315) 295-2589 E-mail: rh[redacted]@aspendental.com

Dear Ms. [redacted]:Thank you for sharing your concerns about your experience. I am writing in response to yourletter regarding your treatment at the Latham, NY Aspen Dental branded practice owned andoperated by Aspen Dental Assoc. of Hudson Valley PLLC. 1 certainly do apologize for anyinconvenience.I...

have received your complaint filed with the Revdex.com 1 have reviewed yourcomplaint with the office manager, Cheri and the Aspen Denial Regional Manager. Gina. Ginastated that she attempted to contact you regarding your complaint. Cheri and Gina stated that theGenesis receipt was signed, winch shows the minimum monthly payment of $50.00. Pleasecontact Genesis to make any payment arrangements.1 appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has beenforwarded to the Revdex.com in response lo your complaint I am available for any fartherquestions at the below contact information.Sincerely,Janice McCarthyPatient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606. Extension 1123

Here is my response to this complaint.
__________________________________________
November 20, 2015
Mr. [redacted] Webster, NY 14580
RE: Aspen Dental Account Number 5496784
Revdex.com ID Number [redacted] Dear Mr. [redacted]:
Thank you for...

sharing your concerns about the treatment you received. I am writing to you on behalf of the Webster, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLC. I certainly do apologize for your experience at the Webster, NY Aspen Dental office.
I have received your complaint statement filed with the Revdex.com with the Managing Clinical Director, Dr. U[redacted] and the Aspen Dental Regional Manager, Matt Chaney. Matt has advised me that he and Dr. U[redacted] have offered to have you come in to the office for a no-charge re-evaluation with Dr. U[redacted]. Please respond to Matt or Dr. U[redacted] by contacting the Webster, NY Aspen Dental office at ###-###-#### (option 2). If you decide not to continue with treatment you will receive a refund for any credit amount on your account resulting from services not provided. You will also have the option under the Aspen Dental Denture Money Back Guarantee to be refunded for the partial denture that you received. Matt can explain the DMBG process.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
Ron H[redacted]
Ron H[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-####,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not think the business has addressed my concern in their response. I believe I explained very clearly in my original complaint email why I would like to request a FULL refund. What I requested was a full refund, not continuation with their bad service. If you want to know some of the major problems I have experienced at Aspen Dental Latham office, you can go back to my original complaint email. Believe me, that was only a list of the major problems, and I can go on and on with many other smaller issues. I can also give you a recap about what I have been going through: Basically, I paid a lot of money for an implant for my front tooth, which was close to $7000. That amount of money is at the high end of the price range on the market. Usually high price means high quality and better service/treatment. However, this process has been lasting for more than 2 years with many mistakes and I am still wearing exercise retainer, which is definitely not good service. Cheap crown and abutment that irritate my gum and not even aesthetically matching are not good quality, neither. It is so not worth it. I do not think the dentist cares about her patients, she tried to convince me that red swollen gum is normal because I had fake tooth, and she also believed uneven gum line was acceptable (she burned my gum to make the crown fit, and that was how the uneven gum line was created). When I requested a refund at the Latham office, Dr. S brought me to the legal person, who was so rude. She said "we can refund you for the crown, that's it". When I explained to her my frustration about the uneven gum line and asked her to have a heart, she replied "I do not have a heart". I really lost my patience and confidence in Aspen Dental. I have no idea what else can go wrong next time I walk in their office. And what is even worse is that they do not care about these mistakes, and they all act like "we know you are being taken advantage of, but what can you do?". I think that is the only explanation why this process has been lasting for more than 2 years. Please have some sympathy in your patient. Give me my full refund so that I can go to a dentist who can help me with a crown and implant that work both functionally and aesthetically. I have been losing so much weight as I cannot eat well with exercise retainer. Please have a heart and let me move on with my life.  Thanks.
Regards,
[redacted]

Revdex.com:My [redacted] Dental Insurance already received the claim and sent me a notice  (see 2 attachments). Aspen Dental should refund the full amount of $205 to me promptly.
I have reviewed the response submitted by the business and have determined that the response does not satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Here is my response to Mr. [redacted]'s complaint.
_________________________________________________
Dear Mr. [redacted]:
 
Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Keizer, OR Aspen Dental branded...

practice, owned and operated by Garnache Dental LLC.  I certainly do apologize for your experience at the Keizer, OR Aspen Dental office.
 
I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it along with your Aspen Dental account.  On April 07, 2016, your Aspen Dental account was adjusted and a second refund in the amount of $147.00 was processed back to your Dental First Finance account.  That amount along with the previous refund of $1,828.00 done on December 09, 2015, equals the total amount paid to Aspen Dental of $1,975.00 on November 06, 2015.  The reason there was a discrepancy is your dental insurance did not cover the exam and x-ray treatment at 100% as estimated.
 
I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.
 
 
Sincerely,
 
 
Ron H[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: 1-866-273-8606, Extension [redacted]
Fax: (315) 295-2589
E-mail: [redacted]

November 17, 2016[redacted]Cottage Grove, OR 97424RE: Aspen Dental Account Number [redacted]Revdex.com Complaint ID # [redacted]Dear Ms. [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you onbehalf of the...

Eugene, OR Aspen Dental branded practice, owned and operated by Garnache DentalLLC. I certainly do apologize for your experience at the Eugene, OR Aspen Dental office.I am in receipt a complaint filed on your behalf by [redacted] with the Better BusinessBureau. I have reviewed it with the Eugene, OR Aspen Dental Office Manager, Matthew and thetreating dentist. All treatment diagnosed and performed was justified. We are confident in allclinical aspects of the treatment provided. With that said, the practice owner has givenauthorization to refund an additional $292.00 back to your MasterCard account ending in #[redacted]. Please allow 3-5 business days for receipt and posting of the $292.00 refund.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter hasbeen forwarded to the Revdex.com in response to your complaint. I am available forany further questions at the below contact information.Sincerely,Ron H[redacted]Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension [redacted]Fax: (315) 295-2589E-mail: [redacted]@aspendental.com