Asset Recovery Solutions, LLC

Good morning,
 
I believe that this compliant had been misdirected to my company. We do not have any record of the consumer in our database by name, address or phone #. In addition, we do not have an arbitration division.
 
Please delete this complaint from my...

records and redirect it to the correct company. 
Thanks!

Dear Mr. [redacted]: I am in receipt of your concern regarding the call you received from Asset Recovery Solutions, LLC concerning your balance on the outstanding receivable from [redacted] Investments for your Lending Club account.  We take great pride in our ability to help borrowers just...

like you to resolve these matters, and we must verify we are speaking to the correct party prior to disclosing any information. Per your request we have notified our client of your concerns and have closed the account back to them to handle the matter going forward. If you have any additional questions or concerns you can certainly reach out to us directly and we can assist you. You can reach me directly at [redacted] EXT [redacted] Thank you for the opportunity to respond.

Initial Business Response /* (1000, 5, 2014/01/31) */
Thank you for the opportunity to resolve this matter.
At the request of the consumer all calls to his place of employment have been ceased effective immediately.
Thank you.
Final Consumer Response /* (2000, 7, 2014/02/03)...

*/
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/08/11) */
Good afternoon,
Thank you for the opportunity to respond to the consumers complaint.
Firstly, we have ceased all attempts to contact the consumer at her phone number. Please note that this will not prevent other companies from...

attempting to reach the consumer.
Secondly, it is our internal process, and an industry best practice, to verify that we are speaking with the correct party prior to disclosing any information.
I can understand why the consumer refuses to provide her information for verification, however, the practice of ensuring proper identification has been established to protect the consumer.
It is critical that we not disclose her information to a third party.
I apologize if she feels that my employees were short with her, they are instructed to not argue with a consumer who refuses to verify identification information.
As stated above, all calls to the consumer have been discontinued.
Thank you.

Good afternoon,
 
Thank you for providing an opportunity to respond to the above referenced consumer complaint.
 
We believe that this complaint has been directed to the incorrect company. 
 
We do not show any record of the consumer in our...

database. In addition, the name of our company is not ARS, LLC or [redacted], as referenced in the complaint. Lastly, Penn [redacted] is not a client of ours.Please let me know if we can be of any further assistance in resolving the confusion in this matter.

Good morning, On 2/23/2017, we spoke with the consumer and negotiated final settlement of the account. This matter has been resolved to the consumers satisfaction. Thank you for the opportunity to reply to, and amicably resolve, the consumers complaint.

Dear Ms. [redacted] I am in receipt of your concern regarding the calls you received from Asset Recovery Solutions, LLC concerning your balance on the outstanding receivable from [redacted] Bank.  We have marked your work phone and your work cell phone as a do not call. We were provided the...

work cell phone from your employer as a means to contact you. We have sent two letters to your home address, one letter was notifying you that your account has been placed with our office and the second letter was to offer you a settlement in full to resolve the account.    In response to your request for validation of the debt your account is being closed in our office and returned to [redacted] Bank along with a copy of your request.   If you have any additional questions or concerns regarding our handling of your account,   you can reach me directly at [redacted] Thank you for the opportunity to respond.  [redacted] Director of Operations

Initial Business Response /* (1000, 5, 2014/08/28) */
Good afternoon,
Thank you for providing the opportunity to respond to the consumers complaint. At the request of the consumer all calls to her place of employment have been stopped as of the time of this response.
Thank you.

Good morning, I believe that this compliant had been misdirected to my company. We do not have any record of the consumer in our database by name, address or phone #. In addition, we do not have an arbitration division. Please delete this complaint from my records and redirect it to the...

correct company. Thanks!

Initial Business Response /* (1000, 5, 2015/05/12) */
Thank you for contacting our office, per your request we have stopped all calls on your account in reference to your private student loan. Additionally we have reached out to our client and discharge paperwork was received on January 15th...

2014, and, per our client, at that time the loan was determined to not be dischargeable in bankruptcy.
If you have any additional questions or concerns please feel free to contact me directly at XXX-XXX-XXXX or toll free at X-XXX-XXX-XXXX Ext. 295.
Thank You
Initial Consumer Rebuttal /* (2000, 7, 2015/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

This place is a SCAM. They use deceptive tactics in order to extort money from unsuspecting victims. DO NOT fall for this SCAM (as convincing as it may seems to be), or these people will rape you of hundreds to thousands of dollars. Good Luck!

Good morning,
 
Thank you for providing an opportunity to respond to the consumers complaint.
 
Although we are not a billing service, in order to resolve this matter we will begin sending the consumer a receipt notification each time a payment is...

received. 
Thank you.

Complaint: [redacted]
I am rejecting this response because
 
I just received another call from this company again today. After the business responded that they would not be contacting me
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2014/05/20) */
Good morning,
Thank you for providing this opportunity to work with the consumer to resolve this matter.
Based on a phone conversation with the consumer on May 02, 2014 a receipt was sent to the consumer via mail and via...

email.
In addition, notification was sent to our client so that they can update their information on the consumers credit bureau.
Please let me know if I can be of any further assistance in this matter.
Thank you.
Initial Consumer Rebuttal /* (2000, 9, 2014/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for taking the time to respond. Please note the following:   1)      The loan referenced in the disability loan forgiveness finding is not the same account that you were making payment to our office for. 2)      We are under no obligation to refund any money to you. 3)      As a goodwill gesture, we are issuing you a refund in the amount of $650.00, in effort to resolve this matter. $650.00 represents the amount paid on the account since August 2015. 4)      As an additional goodwill gesture, my client, is ceasing all future efforts to collect on this matter and are terminating the balance owed. 5)      My client is under no obligation to cease collection or terminate the balance owed on this debt.    Sincerely,   Steven Fishbein, CEO

Initial Business Response /* (1000, 5, 2015/03/03) */
Thank you for contacting our office. After reviewing the account we did place a single call to the place of employment for the co-signer. Once we received notice that the place of employment was inconvenient we did not place any further calls to...

the place of employment. We will honor the do not call to the so-signers place of employment. If you have any further concerns please feel free to reach out to me at X-XXX-XXX-XXXX EXT [redacted]

Initial Business Response /* (1000, 5, 2015/03/24) */
Good afternoon,
At the request of the consumer, the overdraft fees have been refunded back to the consumers account.

Dear Mr. [redacted]   I am in receipt of...

your concern regarding the correspondence you received from Asset Recovery Solutions, LLC concerning your balance on the outstanding receivable from Bureaus Investment Group Portfolio No. 15 LLC.  The account was recalled by our client after the letter was sent. Please accept our sincerest apologies for the inconvenience.   If you have any additional questions or concerns you can certainly reach out to us directly and we can assist you. You can reach me directly at [redacted]   Thank you for the opportunity to respond.

Dear Ms. [redacted] We are in receipt of correspondence sent on your behalf from the Revdex.com regarding calls received from Asset Recovery Solutions, LLC.  Our investigation shows we called concerning a balance of $384.79 on a [redacted] account that was placed with us by...

our client [redacted] for collection efforts.  I can assure you that our verification process is only to protect your personal information. We must be certain we are speaking to the correct person prior to discussing anything with a party.    In response to your correspondence, we have closed this account in our office and returned it to our client along with a copy of your complaint.  [redacted] has also advised us that in order to resolve this matter they are terminating collection action on the account.     If you have any additional questions or concerns regarding our handling of the account, you can certainly reach out to us directly and we can assist you. You can reach me directly at [redacted] Thank you for the opportunity to respond.

Good afternoon, Thank you for the opportunity to respond to the consumer's complaint. In an effort to work with the consumer we have investigated her claim and at this time have determined to cease all collection activity on her account. We have closed her account and have sent the account...

back to our client. In addition, we have notified our client of the consumers concerns regarding this account.Thank you.