Associated Construction

Thank you for the opportunity to respond to this complaint. The agent even got involved in this one last week and this is the timeline provided to the agent:05/11/2016- claim reported to Unique, vehicle towed to [redacted] for inspection05/12/2016- vehicle deemed a total loss- claim pending PR...

as there is an excluded driver on the policy 06/07/2016 - [redacted] report received 06/07/2016- insured contacted and advised of TL procedures. file pending management approval 06/09/2016- file approved and insured contact with TL settlement. TL settlement/paperwork was also mailed to insured Once the paperwork is completed and returned, we can complete this claim in a timely manner.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: I did see some action - I got a call from a claims adjuster asking for more information, I submitted the quote and pictures, and once again was notified that it was received. I have tried multiple times to reach out the claims adjuster, Laura, but until today she never answered the phone and her message box was full. I was finally able to leave a voice message today (2/10/16) at 11:50 am. The issue has still not be resolved.
Sincerely,
[redacted]

Thank you for the opportunity to reply to this complaint.Per the claim notes, the complainant was told that she could submit photos and Unique adjusters would review the photos. Our adjusters explained to the insured that the photos show her vehicle was repaired but she does not agree with their...

evaluation. The adjuster then advised the insured to take her vehicle to a shop of her choice for her own evaluation and our physical damage department will review the evaluation.At this time, we are waiting on this independent evaluation.Thank you,[redacted]

Please email a record of the overdrafts to n[redacted]@producersnational.com and I will get the fees paid.I apologize I thought this was covered originally.Thank you,[redacted]

This consumer has filed a complaint with the GA Department of Insurance and I respectfully request the Revdex.com close this complaint as it is now beyond the purview of the Revdex.com. I can assure you that this complaint was answered today.Thank you,[redacted]

Thank you for the opportunity to reply to this complaint.Per the adjusting team, this insured had two claims to which there was some confusion in the explanation of her rental reimbursement. Our team did extend her rental in a combination of both claims but maxed it out on one then paid a portion on...

the other claim. The insured was under the impression she would receive the same amount for both claims, which is not the case. She, in fact, received three checks from Unique for her rental reimbursement, two for one claim and one for the other claim. On 05/04/17, a check was issued for the supplemental estimate. This check could not have been issued if it were not for an estimate by our appraisers. Rest assured, a supplemental estimate was issued and our physical damage department will discuss the insured's statement here with the body shop owners to see what was said.At this time, Unique Insurance considers this claim closed.Thank you,Nick [redacted]

Thank you for contacting Unique Insurance. I can assure the Revdex.com that this is the first time I have received any information on a response needed for this complaint. I do not have any previous record of this complaint sent to me nor was it in my Action Items list on the new Blue program until this morning.After further review, Unique apologizes to Ms. [redacted] for the confusion and her check will be issued today in the amount of her repairs. The adjuster's actions will be reviewed by her senior management staff.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.I believe there is some confusion here as to the protocols of insurance claims. Unless the insured is part of some special program offered by an insurance company, every insurance company will require a deductible be paid on a claim. The...

insurance company usually pays out the rest of the claim. Once the vehicle is in for repairs, if supplemental damage is found, the shop would send a revised estimate to the company for review.At this time, we have sent a check for the repairs to the complainant's vehicle minus her deductible. However, she remains responsible for the $500 left over cost to the shop for repairs. We understand her frustration with the process but this is all very industry standard.Thank you,[redacted]

Thank you for the opportunity to reply to this complaint.Per the adjuster, the estimate has been approved and this insured's check should be on the way by Friday to them. The complainant was notified on 2/29 that the photos and estimate had arrived and our physical damage department were reviewing...

these items and once a decision had been made, we would notify them of the approval.Thank you again,[redacted]

Thank you for the opportunity to respond to this complaint.Per the claim notes, I see that the complainant's issue is in motion to be resolved in a timely manner. Per the [redacted] guidelines, Unique has ** days to resolve the claim and we are within this guideline. I see that we...

have been in contact with the complainant 5/26, 6/6, 6/8(could not leave a voicemail message), 06/08 (later in the day), and 06/09. There have been times when the complainant has changed his mind about repair shops and we have also had to wait for him to respond to us at various times. But it all looks like everything is moving in the right direction and we have been in contact with him as appropriate.We hope to have this claim at full resolution in a timely manner.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.Per the notes from our adjuster, she spoke  with the complainant as recent as 01/21/16 so I am not sure where the complainant says we have not been in contact with her. Ms. [redacted] said she wants to pursue repairs. We directed her...

where to take her car. We sent an assignment to the repair shop and explained to her about the payment process, including the deductible portion. She said she understood the explanation. At this time, we believe the complainant has taken her car for repairs and the claim is in process to resolution.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.The Unique adjuster that was handling this claim, it is closed now, spoke with the insured yesterday, 03/10/2016. He stated he received a notice from [redacted] which said there was $6,000 worth of damage to their truck. The insured said there...

was not as much damage done and he does not want his insurance company paying for something that was not viable. There is damage but he doesn't feel it is $6,000 worth of damage.The adjuster then spoke to the [redacted] Group. The adjuster explained that she would be in touch after the estimate was reviewed by our physical damage team and she would reach out to them then. The [redacted] rep on the phone said she would be out of the office until Wednesday but that the adjuster can speak to anyone on the team and she would circle back when she returns next week.Thank you,[redacted]

Unique Insurance took long periods of time to come out and view my vehicle each time. Several times it took them as long as a week, thus prolonging the time I had to keep the rental car. For this reason they should be responsible for half. Instead of my vehicle being ready in 3 weeks (per body shop [redacted], It took 6 weeks. Most of this 6 week period was spent waiting for a response from Unique. At one point I had to take off work 4/15/16, to get answers, costing me more money. Per [redacted] (Unique adjuster) "unfortunately for you the company was going through internal structural changes, it was a bad time that caused delays." Why should the companies internal issues lead to poor customer service? and the consumer to flip the bill? I would think that the company would try to show some good will and help pay for the rental and try to make up for poor customer service practices.Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint.Per the claim notes, I see that our claims team was in touch with the complainant throughout the process. At one point, when payment was issued for the repairs, the complainant decided to have repairs done elsewhere. We then asked for the...

check to be returned. It looks like this is what took considerable time and slowed down the process. We then issued another check to the shop of his choice. In the end, a new check was issued and the claim is now closed on our books.Thank you again,[redacted]

Complaint: [redacted]
I am rejecting this response because:
  This is the second time I have asked to keep my complaint open. I haven’t been able to respond and say that the situation is resolved because still nothing has happened from unique insurance. I don’t know how to complain about the way they have treated me enough. I want their rating to go down significantly with the Revdex.com so people stop buying insurance from this awful company. Please help me by keeping this open, I can’t afford a lawyer, and I really don’t want to sue the driver because her insurance company sucks… I don’t want to do that at all, but it seems like the only option I have unless people like you can keep pushing and helping me maybe get some resolution out of this situation. Thank you so much for your work so far… I promise you that if there is ever a resolution you will be the first to know.   Sincerely,
Sincerely,
[redacted]

After speaking with the adjuster, we verified the address listed on the claim to the address listed on this complaint so our facts are in proper order. The paperwork was sent to the correct address and she should have received it by now. If she has, we ask that she verify receipt here.The adjuster will send the documents again today and contact the complainant again today to verify the information.Thank you,[redacted]

Thank you for the opportunity to respond to this complaint.I see from the adjuster's notes that she spoke with the complainant on March [redacted] and faxed a denial letter to his company on that same date. If they did not receive it, he should e-mail me directly at [redacted] and I...

will follow up.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: Emailed the release directly to [redacted]. I will close this case once I have received payment owed to me.
Sincerely,
[redacted]