ATG Credit, LLC

We have contacted our client. They have confirmed the account is Not settled or paid. However we are closing the account and the debtor may contact their original creditor to discuss this balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This account was already removed from the consumers credit. The AUD Control number verifying this is [redacted]

We have reviewed all attempted calls to the consumer and all the notes associated with the account. The consumer stated that we in used inappropriate language when speaking to him including swearing at him. We record all phone calls and at no time did anyone use inappropriate language this is simply...

factually untrue. In addition we placed the account on hold when receiving the initial dispute. We then contacted our client to seek clarification on the debt. Our client has decided to close the account and resolve the issue internally. We have subsequently closed the account and requested it be removed from all Credit Reporting Agencies. The account is currently closed and has been returned to the original creditor per their request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/07) */
Typically any dispute regarding credit must be sent to the three credit reporting agencies to determine the validity of the dispute.
However as a courtesy we will take the complainants statement at face value and request removal. This...

process can take up to 30 days.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We have reviewed the account. Letters have been issued on this account and emails did in fact go out. We cannot guarantee delivery of mail or emails but they were sent. If the consumer would like to make monthly payments she is welcome to do so. She does not need to do them via phone. She can pay...

online or mail them to our offices as well. The address of the website is WWW.ATGCredit.com and the address for mail is [redacted]. We would ask that she advise us of the amount and dates that the payments will be made. We do have arrangements currently in place but would like to verify these. This will allow us to re-set her arrangements and letters to be issued to her. Bear in mind if a letter isnt received that does not mean it was not mailed. We do mail arrangement letters automatically through our system so there is no space for human error. We do not accept in-person meetings so any communication can be made via email to [email protected] or thru the website. We are sorry that the consumer felt we were rude. We do strive to be as service oriented as possible despite the difficulties that we face in our industry. If the consumer has any further questions we would ask her to contact us via email or mail. We have placed a no contact status on the account so that she no longer will receive phone calls from us.

Maybe there is some confusion. The consumer can definitively mail payments to us. They do not need to be made over the phone or online. We have provided the address in our response. We simply do not take in person payments but mailed in payments are completely acceptable. In regards to the letters we did in fact mail them.  To reiterate payments can can be mailed to ATG Credit[redacted]
[redacted] we hope that clarifies any confusion that the consumer has.

Unfortunately the consumer is not communicating factual information. She has spoken to us and did so on a recorded line. During that call she confirmed her identity including her [redacted]. We have requested all the documentation as we stated in the prior response and the information is going to be sent to the consumer. However we need to reiterate the information provided by the consumer is not factual. We have communicated with her via a recorded call and via letter. We will again issue this validation information to the consumer again.

This account has already been closed and returned to our client. The account was submitted for deletion from the credit report on 10/4/15. If this is still reporting in 30 days the consumer should contact our offices and speak to a manager.
[redacted]

We have reviewed the account and determined that a dispute was placed on file by the representative on the date of the first issue on 7/13/17. In addition we reviewed the calls on file. At no time did the representative advise the consumer that we have no dispute process. In fact as stated the dispute was placed on file at the time of the initial call from the consumer. The documentation validating the debt was also forwarded to the consumer. The account is currently in a dispute status.

Initial Business Response /* (1000, 5, 2014/09/05) */
We have reviewed the account and all call recordings. There has been no prior dispute or request for validation on record. However we will process this complaint as a formal dispute.
The account is for [redacted] through **...

[redacted]
We will remove from the credit report pending the validation of the debt. If the complainant has further questions he can call our offices toll free at XXX-XXX-XXXX.
The AUD Control Number which confirms the removal of the account from the Credit Reports is XXXXXXXX.

This complaint was already addressed through the CFPB portal. The account is closed and any inquiries can be made directly to the client.

Complaint: [redacted]
I am rejecting this response because:ATG Credit LLC - SEND ME A COPY OF THE BILL I OWE!      I owe nothing on my [redacted] Auto account [redacted] amount due $ 934.38 you list this account number as [redacted] Bank NA -- please note [redacted] bank NA was [redacted] Auto bill collector for all their customers. My account with [redacted] Auto/[redacted] Bank NA is current and paid in full.  Please. once again send me a bill listing date and amount due.   
Sincerely,
[redacted]

This account was already submitted for removal on 2/19/2016. We have also resubmitted for a manual removal today. This should not be appearing on the complainants credit report

Complaint: [redacted]
 
I am rejecting this response because:
As stated before, I never agreed to do business with this organization. I never signed any paperwork for this organization. I have NO contract with this business. If alleged debt does belong to me then I will handle my business with the original creditor not whatever this business is. I demand they remove themselves from ALL of my credit reports including but not limited to [redacted] 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.
The agreement between myself and the business: 1. Removal of collection from report2. Letter stating debt is paid3. Letter stating debt has been removed from report
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I reject this ATG Credit Collection’s response – which is false and inaccurate.  I currently maintain an active no money balance due account with [redacted] Parts as of 2017.  I have paid bill receipts for my account – here is just a few – I have many monthly paid receipts from [redacted] Auto Parts: 10/1/2012 at $1234.31 paid in full.  11/20/12 at $ 754.24 paid in full 6/20/13 at $ 910.77 paid in full 7/23/13  at 631.67 paid in full 8 /20/13 at 1050.08 paid in full I have more paid receipts to [redacted] Auto Parts right up to present date 2017  if you need dates  – canceled check copies – to back up the truth I say I do not care is ATG Credit collections twist or spins their false inaccurate negative credit report – my bill at [redacted] Auto Parts is paid.   I have given ATG Credit collection the 2011 cancel check – this company refuses to correct their false inaccurate information.   This $ 934.00 bill Recent balance  as of 04/01/2017 – is the original bill that was paid on 9/8/11.   Again, ATG Credit Collection continues to correct their false inaccurate information – their response is interesting – I will save it for future follow though. If ATG Credit Collections has an unpaid bill from [redacted] Auto – please produce it as my [redacted] Auto Parts bill is paid!  I will continue to work with all agency’s avaiable to me so I can to dispute this scam of a collection agency. .   I am pursuing this dispute until my name is cleared from this false negative credit scamming company
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am not asking for an itemize statement, anyone can generate that. I am asking that you verify the debt you are trying to collect with either a signature or some proof that I am responsible. I am not aware of this charge and if you can not provide proof then legally it must be removed. My full name is [redacted] 6/11/84 [redacted] Boilingbrook, IL 60490
Sincerely,
[redacted]