Atlantic Broadband

Thank you for making contact with us We take each inquiry serious and promise to do our best to achieve an equitable resolution Please give us 24-hours to review and respond Thank you

Thank you for reaching out to us We will be in touch with you within the next hours to discuss the situation in further detail

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [ Regards, [redacted]

To whom this may concern, I have left a message with Mrs [redacted] to confirm services are restored and working properly Atlantic Broadband scheduled a visit to the home on 3/for 3/11/ Upon our investigation, we found an inside connector to be the issue I have removed the $service call charge as a courtesy and will continue to reach out to Mrs [redacted] to verify that the problem is fully resolved Thank you, [redacted] Director, Customer Care

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Atlantic Broadband is the only game in town in some areas of Belle Vernon, PA. After 1 month of lies, false starts, empty promises, I think the public should be made aware of what can happen when management has an indifference and lies go unaccounted for. If you can't install, or fix the problem, then why are you filling the mailbox with fliers and ads promoting your services? Just admit you don't have savvy techs and don't service the area. Three installers, three lines men and still no service.

I already issued a complaint to Revdex.com just last monthSame issue nowInternet just started randomly cutting out today, as it does every random day of the monthI called about it and the customer representative [redacted] (?) checked out my modem, saying it's dropped 145(!) timesThen she suggested the only way to find out was to schedule with a technicianThis is just a stupid waste of time because it's clearly on their endShe tried selling me the idea that it could be dropping when I don't even know it, despite using it every day and can use it flawlessly days in a row and have one bad dayAgain they refuse any sort of responsibility or blameI just want the service that I'm paying for to work, and I can't respond to most phone calls because I work second shift (3:pm to 11:pm)Have them stop messing with my internetAll I want is the monthly service in working condition that I pay for EVERY MONTH

Revdex.com: while I appreciate the responseUnfortunately that does not fully addressed my concernsI have spoken with [redacted] from Atlantic Broadband, and he is supposed to come on Thursday to discuss the digI would appreciate if no costs were involved due to the delay that I have experienced in receiving your servicePlease respond accordinglyThank you, [redacted] I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]

Thank you for your inquiry We value your feedback and the opportunity to address your concerns Last October, you had written to our company about obtaining ABB services At that time, we had explained that the plant extension would require $aid to construction And that we have encountered an individual service line with a highway clearance issue We would be happy to review your request again as we always want to expand our service area

We have tried making contact with this customer on two separate occasions regarding this account There are additional charges, including taxes not considered a part of the package price We have honored our promise and see no other reason to continue responding outside of our modes of operations Please feel free to reach us at 1-###-###-#### Thank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I call on or about 6/19/to Atlantic Broadband, to disused with their customer service regarding payment arrangements on the accountI was told that needed their money up frontThey then disconnected my services because I could not pay the money up front and they told me that they would send a Tech to pick up their equipment.On or about 6/23/they sent out a tech to pick up the equipment, I told the Tech that I wanted to keep the equipment because the DVR has all my shows and wanted to watch my shows and was planning on paying the remaining balance and restarting my services in July They then sent out another Tech on or about 6/26/to pick up their equipment I told him the same thing and they would let me keep my equipmentI then called on 6/27/to discuss with them for July services, I was told that I needed to pay the past due balance and $ restart fee and security deposit of $for services Thank you for listening to me and may your day be blessed Regards, [redacted]

Hello,Customer has confirmed that Atlantic Broadband resolved the issue We have provided credit to the account Thank you, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They can try to reach me on my cell [redacted] Regards, [redacted] ***

To Whom it may concern, Customer contact has been made and customer is satisfied with resolution Regards, Vickie SpakowskiCustomer Care MangerAtlantic Broadband

Contact was made with the customer on May 8, According to the customer, the actual service interruption was addressed and corrected on May 2, with a field visit We are closing out this submittal based on these findings Thank you

Atlantic Broadband has always been and will continue to work with our customers Per account notes, the customer called in on 3/15/and claimed that the phone service was needed because they were on a transplant list At that time, a promise to pay was given as a one-time courtesy This extended the past due payment out until 3/21/ The customer made their payment on 3/20/On 6/2/17, account notes indicate that lower cost options were discussed because the customer claimed that they were unable to pay even the past due at that point No downgrade in service was authorized by the customer Instead, the customer indicated that they would go to their local office and disconnect service The customer never went into their local office to voluntarily disconnect services The account was disconnected for non-payment on 6/21/ On 6/23/17, an Atlantic Broadband technician visited the home to retrieve Atlantic Broadband equipment The customer stated that they wanted to keep the equipment because they were planning on restarting their services in July They also stated that they wanted to finish watching the recorded programs on the TiVo DVR No further communication was received until this Revdex.com complaint filed on 6/26/Atlantic Broadband is willing to restart phone only service for this customer once the following criteria is met: The past due balance of $for services extended through 6/21/must be paid in full.The TiVo DVR and cable modem must be returned.The first month’s service must be paid in advance, per our corporate restart policyWe are willing to waive the restart fee of $40, provided the customer restarts with phone only service Local and Unlimited Local and Long distance options are available

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The problem is still happening and I am still documenting itI am aware that Atlantic Broadband has contacted me and is now trying to fix the problem but I do not want this case closed until something has come of it Regards, [redacted]

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