Atlantic Broadband

As of October 3, 2017, an attempt to reach the customer regarding our findings was made An account correction was submitted regarding the customer's original concern so please close out this complaint Thank you

My apologies for the lack to timely response to your refund request When I stated - when I rec'd the notice and the refund was processed, it was the first time I personally was aware of the request I am the Director of Finance, whom the manual refund request was submitted to on Feb Hopefully your refund will be in your possession in the next day or so

Response: Dear Ms*** Thank you for giving us the opportunity to resolve the service issue you experiencedWe apologized for any inconvenience you experiencedA credit of $plus taxes and fees was applied towards your account, this credit will reflect on your next billing statementIf we can be of any further assistance please contact our Customer Care department at [redacted] Regards, [redacted] CT Customer Care ManagerAtlantic Broadband [redacted] ***Desk [redacted]

Thank you for reaching out to us with your concernsWe are reviewing the circumstances surrounding the event, as well as, making contact with the customer within the next hours

Thank you for reaching out to us with your concernWe are currently reviewing the circumstances surrounding the even, as well as, making contact with the customer within the next hoursRegards

To Whom it may concern, Our Technical Supervisor contacted MR [redacted] regarding the issues he experienced with his internet servicesWe continue to monitor and have provided Mr [redacted] with the local supervisors contact number for further assistance Regards, [redacted] [redacted] Customer Care Manager

Thank you for reaching out to us with your concerns We take each concern very seriously and will do our best to review and address it in a timely manner Please give us hours to respond

An attempt to reach the customer was placed today Awaiting a response from the customer on how to proceed Thank you

Customer came to our local office on Tuesday Jan 10, We explained to the customer that there was no equipment returned on 7/15/Customer originally had boxes and cable modem on the account and on 6/29/a technician went to the customer home to pick up all the equipment and at that time was only box and cable modem was returned (attached is receipt) All customer are provide receipt or work order on any transaction customer needs to provide a receipt showing the 2nd box in question was returned

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Thank you for making contact with us about your concerns We are confident that an amicable resolution can be achieved Please give us 24-hours to review and respond to you Thank you

Thank you for your recent inquiry pertaining to your services and billing charges We are reviewing your concerns and will have a response to you within 24-hours Thank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Both parties had agreed to the terms of the original resolution. We have provided a reasonable resolution that we feel confident is in the best interest of both parties. With that said, we are requesting a decision to close out this inquiry. Thank you

Thank you for your correspondence. We take these concerns very seriously and we will work towards an amicable resolution within the next hours. Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or
resolve my issues and/or concerns in reference to complaint # ***.
I had requested several times for a refund, as I made it clear I was not happy with the company February 15, was not the first request I called, was placed on hold for hours, called again, and explained how I was dissatisfied that a follow up was not provided for over a months time This should have been in January
Regards,
*** ***

.have forwarded the customer information to the technical & customer care departments They will be in touch today 3/23/ Further information regarding resolution will be recorded when received

Thank you for making contact with us. We value your feedback, as well as, will strive to achieve a quick resolution. We will be in contact with you within 24-hours. Thank you

To whom this may concern,Mr*** and Atlantic Broadband were able to make contact surrounding his complaint. We are unable to extend his promotional rate at this time as the statements clearly outline the promotional timeframe. As a valued customer, we have decided to honor another month at the current rate of $29.99. Mr*** is not in a contract and may make changes at any time. Thank you,*** ***Director, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues
and/or concerns in reference to complaint # ***.
]I HAVE RECEIVED A CALL FROM THE BUSINESS BUT WE HAVE NOT BEEN ABLE TO REACH AND AGREEMENT AND MESSAGES TO NICOLE HAVE NOT BEEN ANSWERED UNTIL NOWCASE STILL REMAINS UNSOLVED.
Regards,
*** ***