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Atlantic Broadband Reviews (145)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
They can try to reach me on my cell [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
  unreliable or non existent service. My internet goes out every evening. Their promises of lightning fast speed are beyond ludicrous. Reliabiity is also non existent. Long hold times to talk to someone. This company should surrender Fcc license....
Regards,
[redacted]

As of October 3, 2017, an attempt to reach the customer regarding our findings was made.  An account correction was submitted regarding the customer's original concern so please close out this complaint.  Thank you.

Revdex.com:
I...

have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I settled a complaint with Atlantic Boradband and we agreed on $199 a month that would be taxes and everything included. Well no my stuff is about to shut off and my bill is over $600  and my payment to stop disconnection is $267. What happen to the $199? The internet was supposed to be double the speed it sure doesn't seem like it and our tv channels are messing up here and there now. I know my stuff will be shut off before this gets to them but I can't afford the $267 now the $199 I could do. The person who responded to my ticket told me to email here if they didn't follow thru what they said and to contact the FCC. This is why I want to reject their response 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

The current CEO of Atlantic Broadband has been well informed of very serious internal security problems on their hands. These include atlantic broadband customers (both commercial and residential) and their private, personal, financial and even medical information being released outside of their company without their customers knowledge. They have been shown these problems and have ignored them. I would suggest anyone who values their online personal security consider other alternatives. This cable company has not acted on any of their security issues after sending them numerous documents showing their customers personal information is not being protected and falling into non secure hands from their very own senior execs, sales, technical support, cable installers, and other sectors of their company. Their problem is not going to go away, but rather grow.

Not only is the senior Staff, Legal Department and CEO fully aware of this security problem, the Canadian company Cogeco has also been fully documented with information and is also fully aware.

+1

Review: Since the middle of November 2015 I've had 5 service calls about slow speeds and dropping net on a random basis. The first Tec. that came out basically did nothing other than do a meter test and stated that you need a new modem. This required a different Tec. to come out and deliver the modem. Them modem wasn't even set up for the speeds that there system delivers. That modem was set up to deliver 10 megs. I noticed that the speeds were very low and the modem was hot to the point that it was unsafe to use. I called and HAD to set up another Tec. call . the Next Tec that came out had a duel band modem and basically plug it in to the power and let it boot up and said to me look at your cell phone and see it you see the 5g. I instructed to that Tec that no one has been on the telephone pole , nothing was checked with a meter at that point. the modem was working on my cell and he saw it on his tablet and said have a great day and enjoy your internet. The next Tec that came out was able to replace the dropdown line from my house to the pole. then he came inside and did a meter check and at that point I was getting the 60megs that im paying for. That Tec also stated that this will help a little but he thought the issue was either the way the modem talked to the serves in the office or there was an issue in the lines. The very next day the net rebooted several time and produced slow speeds. I called again and they sent out a Tec today . The Tec that came out today stated that he knew that the issue was NOT in the equipment in my home nor was it my pc. He then went on to state to me that here were some bigwigs that were terminated and that they had new blood in the office filling in and newly hired. The Tec came into the home and place the meter on the modem and was giving me the ati bs line that he has several of there calls a day for drops and very slow speeds. Then that Tec stated that he was not able to do anything other and save the info on his tablet and see if someone fixes the issue and if that happened he would ether come check back with me or someone else would to see if my net was working the way that it should. This was around 16:00 today . The Tec was in the home for less that 30 minutes and check nothing other than the meter in the house . he asked about the replacement of the lines and asked it this cable and that cable had been replaced. After this the Tec stated that he would pass the info the the supervisor. well around 19:00 today I sat down to the pc and started to use the net when the net crashed and the modem rebooted and gave me several slow speed test . I called the number to Atlantic Broadband to report the issue, was transferred to a Tec . that restarted the modem via online. something that I could and did do before calling . The Tec on the phone had me do a few speed test as well and I will post a pic below to provide the speeds that im getting and are pain for the 60 megs.Desired Settlement: I'm paying for 60megs and its never been correct since the trouble started last month I've had 5 service calls and all the same thing . Please just fix the issue or quit telling me that your going to fix the issue . at the speeds I can go back to DSL and beet the speeds.

I'm looking for billing credit and repair to the services that is under contract .

posting a photo bucket direct link of a screenshot of the last speed test I did before I came to your website to file a claim

Review: This company is incompetent... They couldn't come to the right address 1st... The money had been taken out 2 weeks prior... They then changed the price and wanted more money & to come out a month after money was taken.... When I was trying to get my money back after holding on for an hour I got hung up on....Desired Settlement: No further contact... Refund and other customers should know

Review: I have auto pay setup and I keep getting late payments. I double checked my accounts to verify they were valid. I changed it last time this occurred to be sure it wouldn't happen again and then it did. Now the company will do nothing at all for the problem. I have the contact information of the call center as well as the representative who took my call. I spent hours and the company took no action to resolve the issue.Desired Settlement: All I ask is a credit on my account for the inconvenience.

Review: Atlantic broadband has been ripping off customers advertising they can sell 30mbps and 75mbps internet speeds, when there not capable of consistently providing you with that internet speed. You may reach though's speeds when no other customers in your designated area is using the internet, but if other customers are online, you will never reach the speeds that they sell you. Your internet will drop all the way down to 1-2 Mbps. If you contact Atlantic broadband they will say there is no network issues goin on so they can't fix it. If a tech support does a house visit, they will shut down other customers internet, so that when they get to your house you will have full internet speeds until they leave and turn other customers back on. They are basically ripping off customers who purchase they're higher internet speeds using the grey area, and lying to your face when you confront them about it. It is injustice and immoral to sell a product that you cannot fully deliver to paying customers. Atlantic broadband is the main internet service provider in my area they control the towns internet so there is no other provider to compete with them, so they get away with robbing the customers!Desired Settlement: I would prefer to see Atlantic broadband deliver the product that they are selling to customers.

Business

Response:

Thank you for taking the time to reach out to us in regardsto your concerns with your internet speed. We have added your account to our reporting software so that we canaddress your speed issues and we hope to have the problem corrected soon. In the mean time we have entered a credit of $31.50 for March. An additional credit of 31.50 will be appliedmonthly until the issue is resolved. On behalf of Atlantic Broadband I would like to thank youfor your continued loyalty.If there are any further questions or concerns, pleasecontact me at ###-###-####.

Review: I had contacted Atlantic Broadband to get services to my home location. They sent out a gentlemen from the engeneering department. The day the gentlemen came to my home he told me they usually don't expand their services out any further. But if I was willing to split the cost they would run me a line.. He stated that I was only 4 Pulls from the main line, (Not far in his words) and there was already a splitter on the line.. He then proceeded to tell me he would estimate it to cost us $300-500. Which we were fine with paying. Said Gentlemen then told me to give him 1-2 days and he would call me with a price.. A month later and I still have NO price, and when I call all the reps want to do is send emails within the company with no resolution. They proceed to tell me that my address is not serviceable. Even after twice I was told I could pay to get a line to my house. Upon calling today I was informed that the FCC regulates who they can service. I asked for a letter releasing my address serviceability from there company, so I could try to get a New Provider to come to my location. We NEED better services in our area, [redacted] and [redacted] are too highly priced! I have lived here for 9 yrs with better services all around us, yet we can't get service. THIS IS UNACCEPTABLE! I could see if we were MILES from their lines, but we're not were FEET from their lines. Calling Customer Service gets you nowhere, and only causes FRUSTRATION.Desired Settlement: I would appreciate Services to my home.... I am no longer willing to pay to extend the line, this company has frustrated me enough. Twice I was told I could get services then they turned around and told me No. This is unprofessional and falsely giving people HOPE of better Service.

Business

Response:

We are in receipt of the complaint attached and take all Revdex.com communications very seriously.I contacted Ms [redacted] on March 22 and received her return phone call the morning of March 24. We are currently working to resolve her issue.Ms [redacted] resides outside of our service area. We are under no obligation to provide service to businesses or individuals who do not reside within our current service area. As she correctly stated we sometimes review applications for potential customers living near our service area. We are going through this process now and hope to determine before the end of the week whether extending our network to her home makes financial sense both for her and for us. I will provide you with an update once we have taken the next step.Please feel free to contact me with any questions.

Review: I have continued to have issues with my internet service. I am paying for download/upload speeds of 30Mbps/5Mbps and at times my download/upload speeds are as low as 8.99Mbps/2.76Mbps. I feel it is fraudulent to advertise your internet service as one thing then not provide that service. I have called and complained, as well as, attempting to receive online tech support only to be told I would be connected with tech support and then left in an empty chat for an excessive amount of time and never had my issue resolved.Desired Settlement: To receive the service promised and that I pay for.

Review: I contacted the Kingwood office about 1 year ago in regards to obtaining high speed internet. I was told that I would have to pay per foot any distance greater than 150 feet. They came out twice and measured the distance and I have yet to get a quote on the price of receiving service. I made several stops into the office and was given numerous excuses as to why I haven't heard anything. I live in an area where Atlantic broadband is the only high speed option. I am being denied my right to freedom of access. I pay monthly for a mobile hot spot thru my mobile phone company and have to pay per tier of data used. Waiting a year for service quotes is not an acceptable practice.In addition to the delay in communications, penalizing citizens for where they live with escalating the nominal fees is discrimination.Desired Settlement: I would like to receive a free or discounted rate, and immediate installation of services.

Business

Response:

July 24, 2013

Thank you for reaching out to us in regards to your request for service. We are pleased to inform you that as per our agreement we have ordered the materials necessary for your plant extension. We will be in contact with further details on installation once we are ready to proceed with the extension.

On behalf of Atlantic Broadband I would like to thank you for your interest in service we look forward to a positive business relationship.

If there are any further questions or concerns, please contact me at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We moved and cancelled service with this company in Sept. of 2015 and transferred the service of cable and internet to our new home. It was to be disconnected at [redacted] at that time, as we moved and had their same services transferred to our new address. They continue to bill us for services at the above listed old address when we didn't even live there. I have called Atlantic Broadband several times with this information and they have said twice that a supervisor will call me back. Noone has called yet. Their technician took our old modem we rented from them when they installed services at our new address of [redacted], yet, they continue to leave a charge for this modem on the bill for services, also. We bought our own modem for our new address. Now they have turned it over to collections, too. Unreal!Desired Settlement: Reverse charges that they are charging when we transferred services to new address. Remove billing for cost of a modem. Correct information that we are past due with collection agent and on our credit reports. Get it together as a company!!!

Review: I got an email from atlantic broadband saying that I can do a beta testing on their new tivo service free for 3 months by filling out the form on the web link in that email so I filled out the form and I was told in the message I would hear back from them on 2/7/2014 onto it but I never hear back from them I got the email at 6 pm on 2/6/2014 when they sent it to me and I would like to be able to test the new tivo service free of charge for 3 months but I would like to hear back from atlantic broadband into getting a date setup for when I can be in town at my seasonal place in Altoona, pa to get them to installed it and do whatever needs to be done then. If atlantic broadband needs to contact me me in regards to getting a date setup then for the free beta testing on the new tivo service have them call me at my billing home phone number that is the 2nd contact number on my account and is also ###-###-#### this way We can pick a date that will work for me to be in Altoona, Pa then to get the free beta testing installed then. And I also would like to know if I have a tivo if I can still be able to keep the standard cable box for my one TV still and also be able to add 2 digital adapter that atlantic broadband gives out 2 free digital adapter too and have my one standard cable box plus the 2 free digital adapter I would add to my account and then the new tivio service or will I have to upgrade all boxes to a tivo service just to be able to have tivio service on just the one tv that I would only like to have the tivio service on then. I would really like to be able to do the free beta testing on the new tivo service for one TV and keep the other TV still using the standard cable box still and add the 2 free digital adapter to my account then. But atlantic broadband has not contacted me at all in regards to my tivio beta testing form I filled out to be able to do the testing then.Desired Settlement: Get atlantic broadband to give me the free beta testing of the new tivio service like I ask for when I filled out the from to get it then.

Consumer

Response:

Hi I just got a phone call from atlantic broadband in regards to my complaint after I had filed it and everything has been resolved now and you can closed my complaint now. They have just now call me and left a message on my voicemail to call them back in regard to what I complaint about in this complaint then and I will be contacting them back soon by phone to get everything setup to get the new tivio free beta testing setup and installed then sometime after 2/20/2014 once I know the weather will be good and I can be able to get up to my seasonal place in Altoona, Pa then and make sure the road into my place is open for the installer to get in and out then since cars that do not have all wheel drive can not get in or out of the dirt road when snow is on the road and no one can get up the hill at all that gets to my place on that road. But I just wanted to let you guys know at the Revdex.com that my complaint has been resolved now I guess they were just busy at the time that they did not call my to let me know about getting a date setup for the beta testing for the new tivio service then. Thanks for your help then on this matter now.

Review: We have an account with Atlantic Broadband and had this account for well over four years now. We have the Internet and phone through the company. We originally had the Internet package for 60 MBs and phone then we upgraded to the 120 MBs in November 2015. When we had 60 MBs, we barely got 30 MBs. Now, we have 120 MBs and we are lucky to get 45 MBs. We had a service tech come to our home Dec. 1, 2015 and he could not find the problem. He also stated Atlantic Broadband is offering a service that it cannot provide and that a tech supervisor would call within the next two days. Still waiting for that call and it's Dec. 29th, 2015. We pay 115/ month for the 120 MBs and phone. Our home phone goes out when the Internet goes out. We have two younger children at home who rely on the phone in case of an emergency (can be a health issue) because we both work full-time to provide for our family. The Internet goes out at least five times a month. Some times more. We are paying for a service that we are not getting. The customer service is absolutely ridiculous!

Javon Howell

433 Locust St,

Curwensville, PA 16833

814-762-3548Desired Settlement: I would like to pay based on the MBs we are getting and for the quality of service that we are getting and refunded for the service that we were paying for and never got.

Lately I have been having very poor service from this cable company and I firmly believe it stems from my using Amazon Firestick the signal strength is much weaker since I have installed the device on my TV and also my internet strength is much slower and sometimes ineffective. Ever since this company was taken over by a Canadian Corporation the service has gone downhill. I feel that the amount of money that I am paying for this companies services goes beyond outrageous from the TV reception, the phone service and the internet service. It's no wonder you see so many Dish Network Antennas on peoples homes.

Review: cancelled cable service on 11/17/2015.

was told I would receive a refund and service would be stopped right away.

on Dec 19th I did not receive a refund I got a BILLDesired Settlement: want my money back

Review: I canceled service 3 months ago and have received past due notices for the past 3 months. I have called ABB 3 times to have this error on their end corrected. Each time I was assured it was corrected and I would not receive another past due notice. According to the customer service rep their computer is generating a notice because a service tech has not physically disconnected the wire from the pole. This problem with their service disconnect should not be my burden. I do not want my credit rating to be affected negatively because of this issue.Desired Settlement: ABB needs to correct their billing issues

Business

Response:

This account will be disconnected today, with billing stopped on 11/5/14. There will be no impact to this customer's credit history. We will make direct contact with the customer when disconnect action is complete today. Thank you. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: TELEVISION-CABLE, CATV & SATELLITE

Address: 911 N Market St, Berwick, Pennsylvania, United States, 18603

Phone:

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Web:

www.atlanticbb.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Atlantic Broadband, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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