Atlantic Broadband

Thank you for reaching out to us with your concerns. We value your feedback and plan to reach out to you within hours

The service in my area is terrible often out completely sometimes just one television and you have to disconnect cables and then reconnect multiple timesMy cable supplies my internet phone and televisionSo it is a big problem and they expect you to pay the same amount ever month when there are times you do not have service

Thank you for your reaching out to us with your concerns. We taking steps to correct the situation and hopefully to regain your business. Please expect to hear back from us within 24-hours. Thank you

To Whom It may concern, Customer Care Manager followed up with complainant to seek his feedback regarding the Installation of servicesComplaint has been resolved to customers satisfaction. Regards, Vickie SpakowskiCustomer Care ManagerAtlantic Broadband

Thank you for reaching out to us. We will be in contact with you within the next hours to discuss this situation in further detail

To whom this may concern,The account in question was addressed on 12/15/17. Specifically, the second month was provided for free as promised as well as the channels that were to be included in the original sale. As our customer states, the bill will be $126.92. Through my
investigation, the issues are now resolved Thank you, *** ***Director, Customer Care

We were able to make contact with Ms*** today. She happily accepted our counteroffer so this complaint is considered closed. Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Case Number *** I was working a diffrent shift and then was sick so I did not get to call them backI just got my new Bill and I am done I will not pay $dollarsWe Agreed on $that is all that encluded taxes and fees I have yet to pay thatMy bill is over $this is way to much and It is not right with them saying $then I get billed $and now $It is just like when they told me I would only have to pay $I only paid that twice and it was for months .
Regards,
*** ***

Contact has been made with the customer, including the ability in reaching an amicable resolution to the customer's original concerns

Thank you for reaching out to us regarding your concerns. We take these concerns very seriously and will work towards a amicable resolution for both parties. Please expect to hear back from us within 24-hours. Thank you

The service in my area is terrible often out completely sometimes just one television and you have to disconnect cables and then reconnect multiple timesMy cable supplies my internet phone and televisionSo it is a big problem and they expect you to pay the same amount ever month when there are times you do not have service

I rec'd notice on 2/15/of the refund request A manual ck # *** for $was issued immediately and mailed to Ms*** the same day ***

Thank you for making contact with us. We appreciate the opportunity given to address your questions and concerns. Please give us 24-hours to respond. Thank you again

Thank you for making contact with us. We appreciate the opportunity given to us to address your questions and concerns. Please give us 24-hours to respond. Thank you again

Response: 9-8-Atlantic Broadband Technical support contacted Mr*** to arrange swap out of his modemIssue is now resolved. Regards, *** ***CT Customer Care ManagerAtlantic Broadband** *** ***
*** ** ***Desk *** ***

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #
The company claims that they tried to reach me, but ironically, I have records of calls and they have not called, nor have they left a messageThey should have stopped charging me and they should have also refunded me for the monthly charge going back to the time I returned itBeyond asking for the full refundable amount, I am now also asking that they demonstrate/prove that they even gave me the item in the first place.
Regards,
*** ***

I have forwarded this inquiry to the Customer Care Manager An additional response with outcome will be made as soon as it's availableGJZ

Thank you for your correspondence. We take customer concerns very seriously and will work towards an amicable resolution within the next hours. Thank you

Thank you for reaching out to us with your concerns. We are reviewing the circumstances surrounding the event, as well as, making contact with the customer within the next 48 hours.

Response:   Dear Ms. [redacted]  Thank you for giving us the opportunity to resolve the service...

issue you experienced. We apologized for any inconvenience you experienced. A credit of $103.03 plus taxes and fees was applied towards your account, this credit will reflect on your next billing statement. If we can be of any further assistance please contact our Customer Care department at [redacted] Regards,   [redacted]CT Customer Care ManagerAtlantic Broadband[redacted]Desk [redacted]