Atlantic Broadband

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
what is the solution that that Atlantic is proposing? Please mention or contact me for a resolution. 
Regards,
[redacted]

To Whom it may concern, Customer contact has been made and customer is satisfied with resolution.  Regards, Vickie SpakowskiCustomer Care MangerAtlantic Broadband

Thank you for reaching out to us with your concern. We are currently reviewing the circumstances surrounding the even, as well as, making contact with the customer within the next 48 hours. Regards

Thank you for your correspondence.  We take these concerns seriously and we will towards an amicable resolution within the next 48 hours.  Thank you.

Thank you for making contact with us.  We take each inquiry serious and promise to do our best to achieve an equitable resolution.  Please give us 24-48 hours to review and respond.  Thank you.

Thank you for making contact with us.  We will review your concerns and reach out to you within 24-48 hours.

My apologies for the lack to timely response to your refund request.  When I stated - when I rec'd the notice and the refund was processed, it was the first time I personally was aware of the request.  I am the Director of Finance, whom the manual refund request was submitted to on Feb 15.  Hopefully your refund will be in your possession in the next day or so.

Hello,Customer has confirmed that Atlantic Broadband resolved the issue.  We have provided credit to the account.  Thank you,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I call on or about 6/19/17 to Atlantic Broadband, to disused with their customer service regarding payment arrangements on the account. I was told that  needed their money up front. They then disconnected my services because I could not pay the money up front and they told me that they would send a Tech to pick up their equipment.On or about 6/23/17 they sent out a tech to pick up the equipment, I told the Tech that I wanted to keep the equipment because the DVR has all my shows and wanted to watch my shows and was planning on paying the remaining balance and restarting my services in July 2017. They then sent out another Tech on or about 6/26/17 to pick up their equipment I told him the same thing and they would let me keep my equipment. I then called on 6/27/17 to discuss with them for July services, I was told that I needed to pay the 250.00 past due balance and $ 40 restart fee and security deposit of $140.00 for services.  Thank you for listening to me and may your day be blessed. 
                                        ...⇄ Regards,
                                        ...⇄ [redacted]

This customer has been contacted and the account balance has been settled. We removed the charges for the equipment and have issued a refund check for the customer. This has been resolved.

Thank you for your inquiry.  We value your feedback and the opportunity to address your concerns.  Last October, you had written to our company about obtaining ABB services.  At that time, we had explained that the plant extension would require $1200 aid to construction.  And...

that we have encountered an individual service line with a highway clearance issue.  We would be happy to review your request again as we always want to expand our service area.

We have reached an amicable resolution to this complaint.  Thank you.

I already issued a complaint to Revdex.com just last month. Same issue now. Internet just started randomly cutting out today, as it does every random day of the month. I called about it...

and the customer representative [redacted] (?) checked out my modem, saying it's dropped 145(!) times. Then she suggested the only way to find out was to schedule with a technician. This is just a stupid waste of time because it's clearly on their end. She tried selling me the idea that it could be dropping when I don't even know it, despite using it every day and can use it flawlessly 20 days in a row and have one bad day. Again they refuse any sort of responsibility or blame. I just want the service that I'm paying for to work, and I can't respond to most phone calls because I work second shift (3:30 pm to 11:30 pm). Have them stop messing with my internet. All I want is the monthly service in working condition that I pay for EVERY MONTH.

Revdex.com: while I appreciate the response. Unfortunately that does not fully addressed my concerns. I have spoken with...

[redacted] from Atlantic Broadband, and he is supposed to come on Thursday to discuss the dig. I would appreciate if no costs were involved due to the delay that I have experienced in receiving your service. Please respond accordingly. Thank you, [redacted] 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Contact was made with the customer on May 8, 2017.  According to the customer, the actual service interruption was addressed and corrected on May 2, 2017 with a field visit.  We are closing out this submittal based on these findings.  Thank you.

Thank you for reaching out to us.  We will be in touch with you within the next 24 hours to discuss the situation in further detail.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[
Regards,
[redacted]

An attempt to reach the customer was placed today.  Awaiting a response from the customer on how to proceed.  Thank you.

We will again try reaching Ms. [redacted] today.  Thank you.