Atlantic Broadband

To whom this may concern, Atlantic Broadband set up a service call to the home to address the phone modem issues on 3/4/17.  At that time is was discovered that the phone modem needed replaced.  A new modem was installed and the services are now working properly.  A credit for...

one month of phone service was provided to compensate for the time without phone service. Thank you, [redacted] Director, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The problem is still happening and I am still documenting it. I am aware that Atlantic Broadband has contacted me and is now trying to fix the problem but I do not want this case closed until something has come of it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response...

does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We were able to come to an amicable resolution to this complaint.  Thank you.

To whom this may concern, I have left a message with Mrs. [redacted] to confirm services are restored and working properly.  Atlantic Broadband scheduled a visit to the home on 3/3 for 3/11/17.  Upon our investigation, we found an inside connector to be the issue.  I have removed the...

$40.00 service call charge as a courtesy and will continue to reach out to Mrs. [redacted] to verify that the problem is fully resolved.  Thank you, [redacted]Director, Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Atlantic Broadband has always been and will continue to work with our customers.  Per account notes, the customer called in on 3/15/17 and...

claimed that the phone service was needed because they were on a transplant list.  At that time, a promise to pay was given as a one-time courtesy.  This extended the past due payment out until 3/21/17.  The customer made their payment on 3/20/17. On 6/2/17, account notes indicate that lower cost options were discussed because the customer claimed that they were unable to pay even the past due at that point.  No downgrade in service was authorized by the customer.  Instead, the customer indicated that they would go to their local office and disconnect service.  The customer never went into their local office to voluntarily disconnect services.  The account was disconnected for non-payment on 6/21/17.  On 6/23/17, an Atlantic Broadband technician visited the home to retrieve Atlantic Broadband equipment.  The customer stated that they wanted to keep the equipment because they were planning on restarting their services in July 2017.  They also stated that they wanted to finish watching the recorded programs on the TiVo DVR.  No further communication was received until this Revdex.com complaint filed on 6/26/17. Atlantic Broadband is willing to restart phone only service for this customer once the following criteria is met: The past due balance of $250.40 for services extended through 6/21/17 must be paid in full.The TiVo DVR and cable modem must be returned.The first month’s service must be paid in advance, per our corporate restart policy. We are willing to waive the restart fee of $40, provided the customer restarts with phone only service.  Local and Unlimited Local and Long distance options are available.

Thank you for reaching out to us with your concerns.  We take each concern very seriously and will do our best to review and address it in a timely manner.  Please give us 24 hours to respond.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 although I received a phone message from Atlantic Broadband, when I returned the call I go an answering system and no one returned my message
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in...

reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We have tried making contact with this customer on two separate occasions regarding this account.  There are additional charges, including taxes not considered a part of the package price.  We have honored our promise and see no other reason to continue responding outside of our normal modes of operations.  Please feel free to reach us at 1-###-###-####.  Thank you.

To Whom it may concern, Our Technical Supervisor contacted MR. [redacted] regarding the issues he experienced with his internet services. We continue to monitor and have provided Mr. [redacted] with the local supervisors contact number for further assistance.  Regards, [redacted]...

[redacted]Customer Care Manager

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. I would like to add that it took a lot of personal time and effort on my part to get the company to resolve this matter. I hope that they take this complaint constructively and try to improve their customer service handling and response times.
Regards,
[redacted]

Customer came to our local office on Tuesday Jan 10, 2017. We explained to the customer that there was no equipment returned on 7/15/16. Customer originally had 2 boxes and 1 cable modem on the account and on 6/29/16 a technician went to the customer home to pick up all the equipment and at...

that time was only 1 box and 1 cable modem was returned (attached is receipt).  All customer are provide receipt or work order on any transaction customer needs to provide a receipt showing the 2nd box in question was returned.

Thank you for reaching out to us.  We take your feedback seriously and will strive to reach a comparable resolution for both parties.  Please give us 24 hours to review and respond to your inquiry.  Thank you.

Thank you for your recent inquiry pertaining to your services and billing charges.  We are reviewing your concerns and will have a response to you within 24-48 hours.  Thank you.

Thank you for making contact with us about your concerns.  We are confident that an amicable resolution can be achieved.  Please give us 24-48 hours to review and respond to you.  Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Hi I did not except their response due to it still wasn't $199 like we agreed on and they got it down to $324. I never paid the $199 at all. Can I leave a rating about them or a negative grade? They did not do what they said and this is the 3rd time the 1st was $145 the 2nd and I was nice and agreed on $199 and now nothing.   
Regards,
[redacted]