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Austin Lawn Care Services

814 San Jacinto Blvd Ste 200, Austin, Texas, United States, 78701

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Austin Lawn Care Services Reviews (%countItem)

If I could do zero stars I would. Twice I have tried using this company and twice it has resulted in property damage with no refund or compensation. The first time, my $30 something mow turned in to over $200 dollars because of long grass. Sounds shady for just longer than usual grass right? I wasn’t even given an estimate that it would cost that much. The crews they work with aren’t even insured.

This time around the crew showed up a day early without warning. They ignored all the property notes saying that the lawn was newly sodded 4 months ago. Any legitimate lawn company would know that you need to mow high because of that. They brought in a riding mower at the lowest setting and tore up my new sod. When that happened they tried to mow with just their edgers/weed wackers, and cut parts of the sod all the way to the dirt, and only did maybe a fourth of the yard. I filed a damage report and called the company. They asked for pictures and I sent them. Obviously I cancelled any future Services until the issues were resolved. Now they’ve charged me for the mow that wasn’t even completed, they are acting like I can’t be refunded because my account is cancelled, and my dispute for damaged has suddenly disappeared. This is a horrible company that should be shut down.

The most unprofessional service ever. I signed up for their service and my date was Monday 7/13/20. After they confirmed mutt schedule it was Tues or Wed 7/14-15/20. I was like ok I'm set. I got a message saying my crew was on its way at 11am Tuesday. I'm thinking when I get home from work my over grown yard will be so nice. No one showed. I called I was told crew had scheduling issues and a new crew would be assigned and my dates changed but I was assured that Thursday 7/15/20 no later someone would do it. Well I get a text today 7/15/20 saying can't do out until 7/22/20. Crew was at the house but they didn't do my yard. I agreed to their upcharge due to the state of my yard and they still didn't complete. Don't waste your time

Don't waste your time
The most unprofessional service ever. I signed up for their service and my date was Monday 7/13/20. After they confirmed mutt schedule it was Tues or Wed 7/14-15/20. I was like ok I'm set. I got a message saying my crew was on its way at 11am Tuesday. I'm thinking when I get home from work my over grown yard will be so nice. No one showed. I called I was told crew had scheduling issues and a new crew would be assigned and my dates changed but I was assured that Thursday 7/15/20 no later someone would do it. Well I get a text today 7/15/20 saying can't do out until 7/22/20. Crew was at the house but they didn't do my yard. I agreed to their upcharge due to the state of my yard and they still didn't complete. Don't waste your time

These service doesn't even deserve one star, totally unreliable after the first time, they don't care about customers and they want you to post a pre-written review to receive a big discount on your services.

The crew damaged my outside air conditioning unit. When I contacted the company they basically told me unless there was video evidence then they would not reimburse me for the property damage. Cost me almost 300 dollars out of my pocket and still payed 35 dollars for the cut as well! Worst customer service I've ever heard of! Even the company I hired to fix the damage knew immediately it was damage cause by a weed eater cutting the wires! Do not use this company!!!

These service doesn't even deserve one star, totally unreliable after the first time, they don't care about customers and they want you to post a pre-written review to receive a big discount on your services.

Do not use this company!
The crew damaged my outside air conditioning unit. When I contacted the company they basically told me unless there was video evidence then they would not reimburse me for the property damage. Cost me almost 300 dollars out of my pocket and still payed 35 dollars for the cut as well! Worst customer service I've ever heard of! Even the company I hired to fix the damage knew immediately it was damage cause by a weed eater cutting the wires! Do not use this company!

I signed up for lawnstarer because my mower was not working. It took them two days to get the job done and the guy got his neighbor and his neighbor's children to mow the front and back yard. Next when I asked to cancel the service, they stated that they did. But a month later I have guys emailing me and messaging me that they are coming to my house to mow my lawn. This has to stop!

need someone to contact me. Noone is answering my emails!! On June 16 2020. My crew showed up. mowed my yard. They damagwd my property did not tell us. The guy ripped a hole in my car cover and scratched up the door on my 88' mustang. I got quoted $560 to fix it. The crew again NEVER MENTIONED it to us. They left and I went in to look how they did. I put a claim in and heard back sent in reciepts of the damage. I heard back maybe 3 or 4 times. Still have not settled. Im very upset about this. I have been a customer for a year and I pay the safety and trust fee everytime.

This has to stop!
I signed up for lawnstarer because my mower was not working. It took them two days to get the job done and the guy got his neighbor and his neighbor's children to mow the front and back yard. Next when I asked to cancel the service, they stated that they did. But a month later I have guys emailing me and messaging me that they are coming to my house to mow my lawn. This has to stop!

Still have not settled.
Need someone to contact me. Noone is answering my emails! On June 16 2020. My crew showed up. mowed my yard. They damaged my property did not tell us. The guy ripped a hole in my car cover and scratched up the door on my 88' mustang. I got quoted $560 to fix it. The crew again NEVER MENTIONED it to us. They left and I went in to look how they did. I put a claim in and heard back sent in receipts of the damage. I heard back maybe 3 or 4 times. Still have not settled. I'm very upset about this. I have been a customer for a year and I pay the safety and trust fee every time.

I was charged for a service that was never completed. I was promised no charges would be made until service was completed, and I was charged anyways. Service provider never showed up to complete service the 2nd time, & Lawnstarter system lied to me saying service was complete. This is a fraudulent business & should not be trusted.

I was charged for a service that was never completed. I was promised no charges would be made until service was completed, and I was charged anyways. Service provider never showed up to complete service the 2nd time, & Lawnstarter system lied to me saying service was complete. This is a fraudulent business & should not be trusted.

Do NOT hire them! They sent out a crew that damaged my fence. Then proceeded to charge me for the service and completely ignore my damage claim. Terrible customer service. Crews keep rescheduling without notice or mark the job complete to charge you without actually mowing the lawn. I would be really leery of using their service.

Do NOT hire them! They sent out a crew that damaged my fence. Then proceeded to charge me for the service and completely ignore my damage claim. Terrible customer service. Crews keep rescheduling without notice or mark the job complete to charge you without actually mowing the lawn. I would be really leery of using their service.

We contracted for 3 months of service with this company after moving into our new home. The first cutting went well. It was scheduled promptly and carried out in a satisfactory manner. After that, things went south quickly. Our second scheduled cutting was cancelled and rescheduled multiple times. Our lawn was becoming overgrown, and I wasnt happy knowing that they were going to charge us the additional rate when it was the contractor who continued to reschedule on us with no explanation. We gave Lawnstarter a call and they told us someone would be out to provide service for us, but did not address the additional fee we would incur for excessive growth. Due to three weeks of this constant rescheduling, we received a citation from our city for the overgrown lawn. On the 4th week, a new crew did show up, and did a great job; unfortunately it was too little too late and we have since cancelled our service.

We contracted for 3 months of service with this company after moving into our new home. The first cutting went well. It was scheduled promptly and carried out in a satisfactory manner. After that, things went south quickly. Our second scheduled cutting was cancelled and rescheduled multiple times. Our lawn was becoming overgrown, and I wasnt happy knowing that they were going to charge us the additional rate when it was the contractor who continued to reschedule on us with no explanation. We gave Lawnstarter a call and they told us someone would be out to provide service for us, but did not address the additional fee we would incur for excessive growth. Due to three weeks of this constant rescheduling, we received a citation from our city for the overgrown lawn. On the 4th week, a new crew did show up, and did a great job; unfortunately it was too little too late and we have since cancelled our service.

Their web site said they were supposed to be able to get a crew to your site within two days. I ordered my first lawn mowing almost two weeks before I wanted the lawn mowed. After initial contact from the crew, I was rescheduled twice, and then a third time "due to inclement weather". (What inclement weather? There was rain in the very early morning hours, then 10-20% predicted for the rest of the day - typical northwest weather at this time of year). After three reschedules and no lawn mowing, I thought that I must have been paired with an unreliable crew, so I asked for a different crew. That request was handled very promptly. The second crew rescheduled, a third crew was assigned (no idea why), and then third crew rescheduled. Then I was assigned a fourth crew with yet another rescheduled date (no idea why). So after eight reschedules, four crews, a month after my initial request, and two weeks after the first "mow date", my lawn had still not been mowed.

Their web site said they were supposed to be able to get a crew to your site within two days. I ordered my first lawn mowing almost two weeks before I wanted the lawn mowed. After initial contact from the crew, I was rescheduled twice, and then a third time "due to inclement weather". (What inclement weather? There was rain in the very early morning hours, then 10-20% predicted for the rest of the day - typical northwest weather at this time of year). After three reschedules and no lawn mowing, I thought that I must have been paired with an unreliable crew, so I asked for a different crew. That request was handled very promptly. The second crew rescheduled, a third crew was assigned (no idea why), and then third crew rescheduled. Then I was assigned a fourth crew with yet another rescheduled date (no idea why). So after eight reschedules, four crews, a month after my initial request, and two weeks after the first "mow date", my lawn had still not been mowed.

I have received one service almost 4 weeks ago. Since then I have received three notifications (one today) that a crew was on their way but no one ever showed up. I get the same runaround from support about sending another crew or am ignored when I message the crew on the app. My lawn now needs attention badly but I cannot depend on this company to get the job done. I would NOT recommend them. It was a waste of time.

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Address: 814 San Jacinto Blvd Ste 200, Austin, Texas, United States, 78701

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