Austin Lawn Care Services

I have received one service almost 4 weeks ago. Since then I have received three notifications (one today) that a crew was on their way but no one ever showed up. I get the same runaround from support about sending another crew or am ignored when I message the crew on the app. My lawn now needs attention badly but I cannot depend on this company to get the job done. I would NOT recommend them. It was a waste of time.

Do not use!!! Horrible experience. First time around they wouldn't let me remove my credit card and cancel services. After figuring I was stuck using them they assigned me three different crews and each crew never showed up. Excuses like you wouldn't believe. One crew had their lawnmower stop working and called to cancel within 1 hour from time of service. The next crew accepted service and on the way decided they do not push mow so I got canceled. Third crew (which I do not even think I was assigned a third one) LawnStarter emailed me the morning of service saying they had finally canceled my subscription for me! However, I still can't remove my credit card on file and they will not do it for me.

Do not use!!! Horrible experience. First time around they wouldn't let me remove my credit card and cancel services. After figuring I was stuck using them they assigned me three different crews and each crew never showed up. Excuses like you wouldn't believe. One crew had their lawnmower stop working and called to cancel within 1 hour from time of service. The next crew accepted service and on the way decided they do not push mow so I got canceled. Third crew (which I do not even think I was assigned a third one) LawnStarter emailed me the morning of service saying they had finally canceled my subscription for me! However, I still can't remove my credit card on file and they will not do it for me.

Twice I requested to have me lawn mowed but both times the company never showed. Because of this, I cancelled the service. I even received the following confirmation email:
*** <***>
May 18, 2020, 3:57 PM (3 days ago)
to me

Please type your reply above this line -##
Hi ***,

Thank you for contacting me with the concerns that have led you to want to cancel our service.

First, I would like to apologize for any issues our service has caused that has made you want to look elsewhere for your lawn care needs. This does not meet our standards and I will be looking into how we can improve our services here.

I have handled your request to cancel your account at this time. Your subscription is now fully canceled and you will no longer receive services nor will you be billed for any future services. I would be happier still to find a way that we could keep you as a valued client!

Here are a few things I can offer to do for you if you reactivate:

1. Clear up any issues with your current crew to ensure their success
2. Switch your current crew to another one of our top-rated crews
3. Fix any issues you might have had with your old crew

I'll hold your spot with one of our top-rated crews for 48 hours in case you change your mind (I can even offer you a $10 credit if you'll give us another try).

I hope I was able to help you out with your request. Thanks for choosing LawnStarter and we hope to see you back with us in the future!

*** LawnStarter Support
***
Unfortunately today, May 21st, Lawncare sent out a request for lawn care service to my property. The crew began cutting my lawn when I saw them and told them to stop. One of the workers gave me a phone number to call *** and I explained to Customer Service the situation. The first person hung up on me. The second person told me to tell the workers to leave the property by then the workers mowed the front yard, not the back.

BECAREFUL!In total I had 2 cuts with them and had to terminate my account immediately after. While the app works well and the UI is very intuitive they will charge you an arm and a leg. Initially I was quoted 37.00 for my lawn but after each cut I was getting charged 60+ on every time they cut my grass. Each time I called and I was told about all the additional fees that was added on top of the original quote. BE ADVISED, my front yard ( they were only cutting my front yard) is around 25X5 feet. While they have good customer service and diligent crews, they will over charge you 100-150 % out of whim without any notification and if you don’t pay attention to your bank account they will just rob you of that money.

BECAREFUL!In total I had 2 cuts with them and had to terminate my account immediately after. While the app works well and the UI is very intuitive they will charge you an arm and a leg. Initially I was quoted 37.00 for my lawn but after each cut I was getting charged 60+ on every time they cut my grass. Each time I called and I was told about all the additional fees that was added on top of the original quote. BE ADVISED, my front yard ( they were only cutting my front yard) is around 25X5 feet. While they have good customer service and diligent crews, they will over charge you 100-150 % out of whim without any notification and if you don’t pay attention to your bank account they will just rob you of that money.

I am formerly a customer who signed up scrub trimming service. I agreed to get 25 shrubs on the right side of my house. I was quoted over $300. When the company showed up they did not have the equipment to complete the agreed upon work, they went to the left side of the house and trimmed 6-7 shrubs then claimed they would return the following morning with the larger shrub trimmer to do the work on the right side. The unrequested work was uneven and sloppy. When they left I received an email that the work was completed. The next morning nobody showed up, when I complained that the work was not done, I was told that the policy was to come back and fix the work. After reviewing the workmanship, I canceled my service and revoked permission to use my card on file with the company. I went thru a different company and got the job done correctly for $125 less. Then the company charged $380 to my card. I was told that because some work was done the bill was payable.

They broke sprinkler heads (I saw as it happened and the guy kept looking back, he knew what he did) and I started taking pictures as I was home and immediately called their toll-free number. As I was explaining what happened I noticed that they had also shattered a window glass in the backyard. Meghan was the one that took the call and claimed that is why they are insured and wanted me to keep their services. I submitted photos and they haven't emailed me or called me and left me a message. I then got on Twitter and contacted @*** who is supposed to be a *** and co-founder of *** and he never replied or contacted me. I made the mistake of trying them out because of the $19 special.

They broke sprinkler heads (I saw as it happened and the guy kept looking back, he knew what he did) and I started taking pictures as I was home and immediately called their toll-free number. As I was explaining what happened I noticed that they had also shattered a window glass in the backyard. Meghan was the one that took the call and claimed that is why they are insured and wanted me to keep their services. I submitted photos and they haven't emailed me or called me and left me a message. I then got on Twitter and contacted @*** who is supposed to be a *** and co-founder of *** and he never replied or contacted me. I made the mistake of trying them out because of the $19 special.

I have had nothing but terrible experience with them. Multiple crews. They'd say they mowed and didn't (which they made me prove with photos so I had to photograph my lawn in the mornings before work and after then fight with customer service after work), slammed into my metal basement window protector ripping it out of the concrete (their solution to that one was to push it back against the house and call it good), mowed over my flower beds multiple times (up and over wood guards killing my lilies), and last but not least... After canceling last year they showed up this year when an 18 year old neighborhood kid was doing my lawn and instead of coming to the door, towered over the kid giving him a hard time until he came and got me. Cowering. It took threatening to call the police to get them off my property and they still marked the service complete and tried to charge me for it.
I can't believe no one in Columbus has reviewed this yet, but look at the Revdex.com ratings for every other city. I'm not alone!
Absolutely the worst service I've ever dealt with!

I have had nothing but terrible experience with them. Multiple crews. They'd say they mowed and didn't (which they made me prove with photos so I had to photograph my lawn in the mornings before work and after then fight with customer service after work), slammed into my metal basement window protector ripping it out of the concrete (their solution to that one was to push it back against the house and call it good), mowed over my flower beds multiple times (up and over wood guards killing my lilies), and last but not least... After canceling last year they showed up this year when an 18 year old neighborhood kid was doing my lawn and instead of coming to the door, towered over the kid giving him a hard time until he came and got me. Cowering. It took threatening to call the police to get them off my property and they still marked the service complete and tried to charge me for it.
I can't believe no one in Columbus has reviewed this yet, but look at the Revdex.com ratings for every other city. I'm not alone!
Absolutely the worst service I've ever dealt with!

I'm afraid I'm going to have to go all Karen on this business.
They were very nice, customer service rep on the phone with me was nice as well. The business though? No.
If you have a large yard that requires all kind of different things done to it, this company might be for you.
If you have a a 50ft by 50 ft patch of land that has no grass, just weeds... probably just wait until you get a weed eater if you just moved.
So this duplex I'm in does not have storage for lawn equipment, and I was looking for lawn service to come by and weed eat the lawn. So this is how it went down.
1) I'm told on the phone that someone would come and give me an estimate on the lawn before cutting. This did not happen. The guy just showed up and started weed eating. I wanted to get an estimate before I agreed. I asked if I would be charged the long lawn fee, he told me "nah, the yard is so small it shouldn't be more than $30 for the whole thing. Should have went with my gut here after he just started doing the job without telling me. This is the first service by the way.
2) It took him 15 minutes or so to completely weed eat the lawn. When I say my back yard is small, I mean REALLY damn small. I called Lawnstarter as the guy was doing my yard and asked them why I wasn't consulted first like the first guy told me I would be, and how much this was going to cost. I was told about $32. Seems a little high for 15 minutes, but whatever. I just moved here, I need the lawn done.
3) I get a charge of, I kid you not, $67 today. I called and basically asked what the hell. Was given the whole "it's policy" bs trope these ripoff companies use to nickle and dime people. $67 for 15 minutes of work. No lawn mower needed. $67 for 15 minutes of weedeating. LOL Are you serious?
So yeah I called and said "No" to their 3 mow policy. I never want these people back on my property, and I don't want their business. I've already ordered a freaking weedeater, which by the way cost me $119. Only $52 more than this ripoff service I received. I don't know where I'm going to put the thing yet, I'll probably just get a tarp and cover it up after use.
If they had been up front about the charges, if they had done a proper estimate like they said they would, if they had any integrity, I wouldn't be so angry right now. I wouldn't have even used their service, because who wants to pay $67 to have someone come in with a weedeater for 15 minutes of work?
I mean, ***! So no, I do not recommend these people.
They may be buying positive reviews on google, because everywhere I look these guys are rated really low.
Just beware before dealing with them.

I'm afraid I'm going to have to go all Karen on this business.
They were very nice, customer service rep on the phone with me was nice as well. The business though? No.
If you have a large yard that requires all kind of different things done to it, this company might be for you.
If you have a a 50ft by 50 ft patch of land that has no grass, just weeds... probably just wait until you get a weed eater if you just moved.
So this duplex I'm in does not have storage for lawn equipment, and I was looking for lawn service to come by and weed eat the lawn. So this is how it went down.
1) I'm told on the phone that someone would come and give me an estimate on the lawn before cutting. This did not happen. The guy just showed up and started weed eating. I wanted to get an estimate before I agreed. I asked if I would be charged the long lawn fee, he told me "nah, the yard is so small it shouldn't be more than $30 for the whole thing. Should have went with my gut here after he just started doing the job without telling me. This is the first service by the way.
2) It took him 15 minutes or so to completely weed eat the lawn. When I say my back yard is small, I mean REALLY damn small. I called Lawnstarter as the guy was doing my yard and asked them why I wasn't consulted first like the first guy told me I would be, and how much this was going to cost. I was told about $32. Seems a little high for 15 minutes, but whatever. I just moved here, I need the lawn done.
3) I get a charge of, I kid you not, $67 today. I called and basically asked what the hell. Was given the whole "it's policy" bs trope these ripoff companies use to nickle and dime people. $67 for 15 minutes of work. No lawn mower needed. $67 for 15 minutes of weedeating. LOL Are you serious?
So yeah I called and said "No" to their 3 mow policy. I never want these people back on my property, and I don't want their business. I've already ordered a freaking weedeater, which by the way cost me $119. Only $52 more than this ripoff service I received. I don't know where I'm going to put the thing yet, I'll probably just get a tarp and cover it up after use.
If they had been up front about the charges, if they had done a proper estimate like they said they would, if they had any integrity, I wouldn't be so angry right now. I wouldn't have even used their service, because who wants to pay $67 to have someone come in with a weedeater for 15 minutes of work?
I mean, ***! So no, I do not recommend these people.
They may be buying positive reviews on google, because everywhere I look these guys are rated really low.
Just beware before dealing with them.

Scammer they will steal your money they upcharged me 40 dollars without my knowledge and did not credit me. Horrible the support team was extremely rude and is rude to customers. I would never recommend this company to my worst enemy they will take your credit card details and steal your money. HORRIBLE HORRIBLE HORRIBLE

Scammer they will steal your money they upcharged me 40 dollars without my knowledge and did not credit me. Horrible the support team was extremely rude and is rude to customers. I would never recommend this company to my worst enemy they will take your credit card details and steal your money. HORRIBLE HORRIBLE HORRIBLE

a crew came out to do the lawn service for my home and there guy ran over the wire to my septic system. anyone whom has a septic system knows that takes a little while to start giving trouble after something like that happens, after a week and half I started to have issues with my toilets and when I went outside to reset the system that's when I saw the wire had been ran over by a lawn mower. I reported it as soon as I saw it and now this company is saying they will not pay for the damage because I didn't report it within the first 5 days of them coming out. I cant report something that I didn't know had happened until it started to give trouble! so this rule makes no sense. I was charged $225 to fix this and it should be reimbursed to me since they do know it was a lawn mower that did the damage. the fact that they do not want to take responsibility just because it want reported within the first 5 days is just ridiculous!!and shows how little care this company has for its customers!! when a company doesn't care about there customers like that they dont deserve to be in business!!

Fraudulent practices. Crew damaged my fence gate. I filed a claim with pictures. It is very frustrating dealing with them. They refused to do anything. I wish I had read the reviews before hiring them. They get you in by offering $19 deal. I strongly agree with other reviews that the "bait and switch" techniques constitute fradulant business practices.

Fraudulent practices. Crew damaged my fence gate. I filed a claim with pictures. It is very frustrating dealing with them. They refused to do anything. I wish I had read the reviews before hiring them. They get you in by offering $19 deal. I strongly agree with other reviews that the "bait and switch" techniques constitute fradulant business practices.

LawnStarter came out to service my lawn on April 4th. They charged me an appropiate price of $43. 4 days later they charged $392 for services that were NOT completed merely because they had my credit card on file. When I contacted the company to complain they had initially asked for pictures documenting the work that was not completed which were sent in. I never received a follow-up message and have called 3 times with no response.

Please, I implore you. DO NOT use this company in Dallas area. They are thief's. They have charged me twice for services that were not done. And I can not get them to refund the money. Please do not let them do this to you. PLEASE read all the other reviews. These are BAD people!!!!