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Austin Lawn Care Services

814 San Jacinto Blvd Ste 200, Austin, Texas, United States, 78701

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Austin Lawn Care Services Reviews (%countItem)

They were hired to mow our lawn. Instead they used a zero turn radius lawnmower on our neighborhood yard and left skid marks and crop circles. We have tried to reach an agreement to settle on cost to repair our lawn, including re-sod, fertilizer, water use and time. They keep delaying resolution by saying "we are working on a resolution" and in the end they refuse to pay even after asking for an invoice. Their customer service is run by a bunch of young girls who read que cards and never let you speak to a *** - even though you are really speaking with a ***! *** should have to come out personally and meet with all of his disgruntled customers and present us with the customer service he says he has. He has videos all over the web about customer service. His LawnStarter company website states it is insured. They do not resolve their problems.

failure of lawnstarter to provide the agreed upon lawn maintenance service has resulted in me receiving an approximately 200 fine. lawnstarter was supposed to mow my lawn every 2 weeks. they contract with local contractors. I was notified that they were looking for a new contractor to service my lawn. the previous contractor did not mow appropriately so my grass was overgrown. the city in the meantime mowed the lawn after lawn starter was notified that was going to happen resulting in approximately 200 fine to me. I want lawn care to pay that fine. I work out of town so when I contract with a service provider to do a task I expect they will do it without me watching them. I can not have a service provider that can't be trusted to actually do the job they were contracted to do

They were hired to mow our lawn. Instead they used a zero turn radius lawnmower on our neighborhood yard and left skid marks and crop circles. We have tried to reach an agreement to settle on cost to repair our lawn, including re-sod, fertilizer, water use and time. They keep delaying resolution by saying "we are working on a resolution" and in the end they refuse to pay even after asking for an invoice. Their customer service is run by a bunch of young girls who read que cards and never let you speak to a *** - even though you are really speaking with a ***! *** should have to come out personally and meet with all of his disgruntled customers and present us with the customer service he says he has. He has videos all over the web about customer service. His LawnStarter company website states it is insured. They do not resolve their problems.

failure of lawnstarter to provide the agreed upon lawn maintenance service has resulted in me receiving an approximately 200 fine. lawnstarter was supposed to mow my lawn every 2 weeks. they contract with local contractors. I was notified that they were looking for a new contractor to service my lawn. the previous contractor did not mow appropriately so my grass was overgrown. the city in the meantime mowed the lawn after lawn starter was notified that was going to happen resulting in approximately 200 fine to me. I want lawn care to pay that fine. I work out of town so when I contract with a service provider to do a task I expect they will do it without me watching them. I can not have a service provider that can't be trusted to actually do the job they were contracted to do

Oh wow, you cancel me because I gave someone “1” star and I made a late payment (out of two years)? I waited to make my payment because I thought he was going to return and cut the back lawn - he didn’t. I replied back to the contractor that I would change. Obviously, it was a lack on my part of not carefully understanding your apps’ feature when selecting front/back yard. I asked for a screenshot of what I selected from your support team and never was provided one.
Additionally, you provided a service from a contractor who slightly damaged several areas of my side paneling of which you indicated I had to pay first in order to get reimbursed last year. It so happened to be from a contractor who I used before trying your service. I was not satisfied with his work. So, when I found out you used him as your contractor, I switched crews. (You should have known from my recent complaint that I did not prefer that company),
So, when I came home recently and my front yard was mowed and not the back (by the new crew), I felt betrayed yet again from yet another contractor.
I’ve been with you for a couple of years with normally great service but I refuse to accept a lukewarm job . I decided to still stick with you but I guess you can’t take the truth or receive valid complaints/issues, which could be an opportunity for improvement or training for your contractors.
Maybe it’s best for the both of us. However, I quickly found a young man who has cut my grass better than any of your contractors.
Good day

5/29/2018
Avoid LawnStarter at any cost. Three times they charged my account, and twice no one showed to service the lawn until AFTER I called to complain. The third time LawnStarter failed to show, I called to cancel my account.
I had already filed two complaints online with their website and after the third time LawnStarter failed to show up, I called them directly. ALL THREE TIMES their customer service representative was not only rude, but also failed to resolve the no-shows, then refused to let me speak to a supervisor, but that's not even the best part yet.
When I informed the representative that I already been charged by LawnStarter for last week's mow yet LawnStarter failed to show up at all, the rep informed me I had to dispute the charge within 5 days of the mow being marked complete or I was S.o.L. Even though LawnStarter NEVER SHOWED UP TO MOW...YET STILL CHARGED MY DEBIT CARD, I am out the money because I didn't complain in time.
Every complaint, LawnStarter's customer service rep more or less said, sorry bud, that's just how we do business.

Oh wow, you cancel me because I gave someone “1” star and I made a late payment (out of two years)? I waited to make my payment because I thought he was going to return and cut the back lawn - he didn’t. I replied back to the contractor that I would change. Obviously, it was a lack on my part of not carefully understanding your apps’ feature when selecting front/back yard. I asked for a screenshot of what I selected from your support team and never was provided one.
Additionally, you provided a service from a contractor who slightly damaged several areas of my side paneling of which you indicated I had to pay first in order to get reimbursed last year. It so happened to be from a contractor who I used before trying your service. I was not satisfied with his work. So, when I found out you used him as your contractor, I switched crews. (You should have known from my recent complaint that I did not prefer that company),
So, when I came home recently and my front yard was mowed and not the back (by the new crew), I felt betrayed yet again from yet another contractor.
I’ve been with you for a couple of years with normally great service but I refuse to accept a lukewarm job . I decided to still stick with you but I guess you can’t take the truth or receive valid complaints/issues, which could be an opportunity for improvement or training for your contractors.
Maybe it’s best for the both of us. However, I quickly found a young man who has cut my grass better than any of your contractors.
Good day

5/29/2018
Avoid LawnStarter at any cost. Three times they charged my account, and twice no one showed to service the lawn until AFTER I called to complain. The third time LawnStarter failed to show, I called to cancel my account.
I had already filed two complaints online with their website and after the third time LawnStarter failed to show up, I called them directly. ALL THREE TIMES their customer service representative was not only rude, but also failed to resolve the no-shows, then refused to let me speak to a supervisor, but that's not even the best part yet.
When I informed the representative that I already been charged by LawnStarter for last week's mow yet LawnStarter failed to show up at all, the rep informed me I had to dispute the charge within 5 days of the mow being marked complete or I was S.o.L. Even though LawnStarter NEVER SHOWED UP TO MOW...YET STILL CHARGED MY DEBIT CARD, I am out the money because I didn't complain in time.
Every complaint, LawnStarter's customer service rep more or less said, sorry bud, that's just how we do business.

My grass never got mowed, kept getting pushed out by two days because they "couldn't match me with a crew"... Finally after almost 2 weeks of being promised they'd be there the next day, then the next, I was matched with a crew. The crew showed up but refused to mow my lawn unless I paid over $300!! Said I was being charged a "tall grass fee" well duh! My grass is tall because your company kept cancelling on me. Getting customer service on the telephone was nearly impossible, I sent numerous messages through their app contact function with no response, left numerous voicemails with no call back. My neighbor whose in his late 60's ended up push mowing my "tall" grass for free in about an hours time... something they were going to charge me over $300 for! My original quote was $36 every time my lawn received service, on their app it states that a "tall grass fee of which could be double the amount of the quoted price may be placed". I have NO idea where over $300 came from, but that is highway robbery, unfair business practice, and completely asinine. LawnStarter should be ashamed of themselves as a company. I am in a wheelchair and my husband works in Texas, he could have flown home to Kentucky and mowed the grass himself for cheaper than what LawnStarter was charging me.

Lawnstarer fraudulently withdrew money from a bank account that they were no longer authorized to after I cancelled their services. After repeated complaints, I contacted Lawnstarter in early April to inform them that I did not want your services and to not mow my lawn again. After reading reviews from other customers who reported having money stolen by Lawnstarter, I changed the debit card information in their system to a dormant card that I rarely use and only carries a minimal limit. I made the change only after cancelling the services and I had to make a change, because the Lawnstarter system does not allow customers to delete their payment method. After mowing my lawn anyway, although I cancelled the service, Lawnstarter attempted to withdraw the money from the updated account and when they could not, they went in and charged the account that I removed from their system! The second bank has verification that an attempt was made to process a transaction prior to the charge being placed on the account that I removed from their system. The series of related contacts with dates are as follows:

April 23 - I received a reminder that my lawn was set to be mowed
April 24 - I sent Lawnstarter a detailed email informing them (again) that I did not want the service, do not send anyone to my home to mow and that I was not going to pay for it.
April 28 - My lawn was mowed while I was at work.
April 29 - (Five days later) I received a response from Lawnstarter that I would be receiving no further services or charges from their company.
May 1 - My account was charged $42.00.

Austin Lawn Care Services Response • May 08, 2018

Hello ***

My name is *** and I'm one of the owners of LawnStarter. Please accept my sincerest apologies for this issue - our team absolutely did not mean for money to be withdrawn without your consent. This is not characteristic of the way we do business and we always do our best to be upstanding, I am sorry that your experience has been anything but great.

I reviewed your account and can see that one of our team members did not handle your cancellation as quickly as it should have been handled, resulting in that extra charge. As of yesterday, I can also see that we have processed a refund that you should see return to your card within 7-10 business days. That refund should also be indicated in your billing history in your LawnStarter account.

Thank you again for giving us a try and I'm truly sorry that we were not able to meet your expectations.

Best

Customer Response • May 08, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID and find that this resolution is satisfactory to me.

Regards

On April 11 my lawn was serviced and when my husband got home that evening he saw the passenger side window of my car, that was parked in the driveway all day, had been broken. There was a small hole with shattered glass around it, as if a pebble had hit it. I messaged Lawnstarter that evening with photos of the damage. The owner of the lawn crew messaged me saying he called Lawnstarter to let them know he saw the window was broken. I left for work at 10am that day and the lawn was shown as completed at 10:30 am, so it was clear it happened while they were mowing my lawn. I did not hear anything from Lawnstarter, so I sent another complaint on April 16, as well as a Facebook message and an email. I sent 2 complaints within their 5 day limit and never heard anything back. I want my window fixed at their expense and for their Orlando office to be retrained in how to respond to customer complaints.

After contacted (email, phone call, and updated app) the company on Thursday, Friday, and during the weekend letting them know the lawn service had not been completed and requesting my account to be closed. I received multiple emails for non payment. (I was proactive closing my debt card bc I anticipated billing issues even though the company had been notified.) On Sunday, I had my boyfriend cut my lawn since it had now been 3 weeks and he was tired of hearing me complain. I receive a phone call on Tuesday (7 days after the work was allegedly completed) questioning why my lawn was neat and orderly. This company is so disorganized and has wasted so much of my time.

After contacted (email, phone call, and updated app) the company on Thursday, Friday, and during the weekend letting them know the lawn service had not been completed and requesting my account to be closed. I received multiple emails for non payment. (I was proactive closing my debt card bc I anticipated billing issues even though the company had been notified.) On Sunday, I had my boyfriend cut my lawn since it had now been 3 weeks and he was tired of hearing me complain. I receive a phone call on Tuesday (7 days after the work was allegedly completed) questioning why my lawn was neat and orderly. This company is so disorganized and has wasted so much of my time.

The only service I received in February was them cutting some dead plants down and they charged me $70.00 worth of work. I have a subscription for them to mow once a month in the winter. After the freeze, I had a bout 2 dozen plants that froze and all I wanted was them to do was mow down the plants when they came out. I was told it would be less than $40 for both the mow and for the plants to be cut down since I am not having them pulled out. *** (***) told that to me as I was standing in my unmowed front yard. If the company would do their research, they will find that I was charged for the extra fee several days after they claimed my lawn was mowed and I reacted right away to get it fixed.

Company says that I was out of contract since I did not report it within the 5 days however, I did stay in contact during that time and have text messages, phone logs etc. to back it up. One time the crew was out because of weather, another time they got stuck in traffic. The normal price for a mow is around $35 for my yard, they company charged me $70 and refunded only $15. I've requested to have my subscription canceled, my credit card off file, and a full reimbursement of the mow that I didn't receive.

I need verification that I am completely removed from their system (marketing materials as well) and that my card will not be charged or I will take action.

My first cut was scheduled and cancelled my lawn crew. The explanation given was lawn to short to be mowed. Although there were weeds that were 18" tall, the driveway and sidewalk needed to be edged, along house and fence needed to be weed eatted and backyard was over 6" deep. My CC was charged and then credited.
The second time I was scheduled it rained the days I was scheduled and continues to rain. My CC was attempted to charge for NO SERVICE!
I requested information to see if I would be charged for my NO SERVICE and never received a response. Until today(3 days later) when I received a message that my CC was not able to be charged to.
I tried to cancel my service and received an email stating I could not cancel until my third mowing! SO FAR I HAVE NOT RECEIVED 1 MOWING but my CC has been charged or attempted to be charged for 2 mowings! This is a complete consumer rip off! I am reporting this company to my CC company, the Revdex.com and the Texas Attorney General!

Austin Lawn Care Services Response

Hello ***,

I would like to sincerely apologize for the issues you've had with our service. The experiences you've described are not the kind we hope to create as a company, I am so sorry for your inconvenience. Sometimes our crews do make mistakes and we've taken action with the crews who serviced or did not service your property to make sure they do not make these sorts of mistakes again.

I want to confirm with you that we did not process any charges to your credit card. If there are any charges that do appear we can have those refunded as soon as possible.

We are constantly trying to improve our service and again I'd like to extend my sincerest apologies for your experience with us.

Sincerely

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

Contacted Lawn Starter for lawn service in the middle of July 2017. On July 31, 2017 *** came to provide lawn service and did a horrible job. He agreed to come back on August 3 and 4, 2017 to finish up. I agreed with Lawn Starter to pay $96 and change for these two days of service. *** never showed up. Notified Lawn Starter of the no show status on August 5, 2017. On August 9, 2017 Lawn Starter charge my credit card $124.11 for the July 31 cut and August 3 and 4 service dates (which didn't happen, and they knew this). Requested a change of provider on August 9, 2017. Lawn Starter cancelled my account on August 13, 2017 when they could not find another provider in my area. Lawn Starter refuses to refund the $124.11 for lack of service. I will agree to pay for July 31, 2017 cut, even though it was a bad job done. I have e-mails from Lawn Starter stating that I would not be charged until the work was done. I have all e-mail communication between myself and Lawn Starter.

Austin Lawn Care Services Response

Hi ***,

First off I'd like to apologize for the terrible experience you've had with LawnStarter. I am sorry that the work was never completed and that you had such a hard time getting a refund from us.

I'd like to confirm that your refund to your credit card was processed on August 9th and should have hit your credit card already. If not, I ask that you please contact me directly at *** and I'll push another refund right away.

Thank you and I hope that we can better serve you in the future.

Best,

Jake

*** LawnStarter

Customer Response

Complaint: ***

I am rejecting this response because:

This is August 28th and a refund has not been credited to my credit card. A credit issued August 9th would have shown on credit card by now. This is a scam operation.

Regards

Austin Lawn Care Services Response

Hi ***,

Thank you for letting me know you haven't received the refund. I took a deeper look into the situation and it seems that our customer service agent only put a credit on your account, which would stay in the LawnStarter system, and did not actually process the refund.

I'm processing the refund for you right now. It may take 7 days to appear on your statement and I'd appreciate it if you let me know once you received it.

Thank you.

Best

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

If I have not received my refund within 7 days, may I contact the Revdex.com to let them know the situation is unresolved? Would this restart the complaint?

Thank you for helping me with this situation.

Regards

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Address: 814 San Jacinto Blvd Ste 200, Austin, Texas, United States, 78701

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