Austin Lawn Care Services

As a provider, you’re unable to delete your account. I was unhappy with the business requests I was getting and when I tried to delete account, LawnStarter said it’s in the fine print of the contract that I can’t delete the account. I wouldn’t recommend giving this company any personal info as you give up the right to delete any of it.

We were told the first mow would be 19 dollars. They came out and charged us 60 stating the grass was taller than 6 inches, which it was not considering it's August, hasn't rained, and I just mowed 2 weeks prior. Not only did they lie about the height, they never stated that there would be an additional charge if they deemed the grass was "too tall". Give me a break. It's an obvious bait and switch. On top of that, they were supposed to come every two weeks, and showed up to mow AGAIN 6 days later charging us another 40 dollars. Now they won't return calls and are trying to tell us we can only get a credit...why would I want your deceitful company to continue working in my yard?!

We were told the first mow would be 19 dollars. They came out and charged us 60 stating the grass was taller than 6 inches, which it was not considering it's August, hasn't rained, and I just mowed 2 weeks prior. Not only did they lie about the height, they never stated that there would be an additional charge if they deemed the grass was "too tall". Give me a break. It's an obvious bait and switch. On top of that, they were supposed to come every two weeks, and showed up to mow AGAIN 6 days later charging us another 40 dollars. Now they won't return calls and are trying to tell us we can only get a credit...why would I want your deceitful company to continue working in my yard?!

This company is unethical at best, criminal at worst. I used this crew for two months when a neighbor pointed out the irrigation line had been cut by the mower. My water bill was huge but I was a new resident and told to water the new sod four times a week. I filed a claim and long story short the crew said the pipe was damaged and they documented it with pictures before they started mowing. When I asked why they did not tell me, no reply and they could not produce the photos either. Horrible experience!

This company is unethical at best, criminal at worst. I used this crew for two months when a neighbor pointed out the irrigation line had been cut by the mower. My water bill was huge but I was a new resident and told to water the new sod four times a week. I filed a claim and long story short the crew said the pipe was damaged and they documented it with pictures before they started mowing. When I asked why they did not tell me, no reply and they could not produce the photos either. Horrible experience!

They have overcharged my credit card. They charged me for a serythat was not correct, without consent. I contacted them and told them my card was incorrect. They replied and said they were not changing it. They had zero care that charged me extra.

They have overcharged my credit card. They charged me for a serythat was not correct, without consent. I contacted them and told them my card was incorrect. They replied and said they were not changing it. They had zero care that charged me extra.

The first service was scheduled on 6/10. Since then, the contractors continuously failed to show up for mowing or skipped the service without contacting me.

The latest incident was the worst of all the things they have done. On July 16, the contractor which replaced one that failed to show up for several weeks, name *** show up and cut the lawn. I saw one of them leaving my property and cutting my neighbor's house. I have ask them whether they finished the mowing because extremely poor job. He said it is not finished. However, the contractor left without finishing mowing my yard right after cutting my neighbor's lawn. I have text him if they are coming back to finish the job - took pictures. He replied back saying he would. Even apologies to me for the inconvenience. Unfortunately, they failed to follow up for two days on the issue and had to inform LawnStarter. No reply back from the contractor until I communicated LawnStarter. Then the contractor set up follow up visit on 7/19. But, the contractor did not show up on 7/19 and texted me late in the afternoon stating unable to come that day due to his equipment malfunction/breakdown. He then rescheduled to 7/22. Then they texted me that they will not come to fix the damage and stating it was not caused by them.

On 7/20, I started to communicate with LawnStarter. Forwarded pictures and all the screen captured text to *** of LawnStarter on 7/20. Since then the contractor start falsifying what had happened to the company. After long wait for LawnStarter to do the right thing, I have received an insulting email from a manager name ***. The manager did not even bother to read what I have sent to them and yet made conclusion that I am the one falsifying the information. It was the most insulting thing I had to experience ever.

The contractor damaged my lawn and damaged flowerbeds. It needs to be repaired immediately.

The first service was scheduled on 6/10. Since then, the contractors continuously failed to show up for mowing or skipped the service without contacting me.

The latest incident was the worst of all the things they have done. On July 16, the contractor which replaced one that failed to show up for several weeks, name *** show up and cut the lawn. I saw one of them leaving my property and cutting my neighbor's house. I have ask them whether they finished the mowing because extremely poor job. He said it is not finished. However, the contractor left without finishing mowing my yard right after cutting my neighbor's lawn. I have text him if they are coming back to finish the job - took pictures. He replied back saying he would. Even apologies to me for the inconvenience. Unfortunately, they failed to follow up for two days on the issue and had to inform LawnStarter. No reply back from the contractor until I communicated LawnStarter. Then the contractor set up follow up visit on 7/19. But, the contractor did not show up on 7/19 and texted me late in the afternoon stating unable to come that day due to his equipment malfunction/breakdown. He then rescheduled to 7/22. Then they texted me that they will not come to fix the damage and stating it was not caused by them.

On 7/20, I started to communicate with LawnStarter. Forwarded pictures and all the screen captured text to *** of LawnStarter on 7/20. Since then the contractor start falsifying what had happened to the company. After long wait for LawnStarter to do the right thing, I have received an insulting email from a manager name ***. The manager did not even bother to read what I have sent to them and yet made conclusion that I am the one falsifying the information. It was the most insulting thing I had to experience ever.

The contractor damaged my lawn and damaged flowerbeds. It needs to be repaired immediately.

Hired them in mid-October 2018 to cut my grass. They came out for one mow and broke multiple things in my yard. After filing a complaint with them they said they would come back for a free service and they did but still did not complete the backyard job so I cancelled service. On 7/16 I received a text from them about a service which was the first time I had seen their name since October and when I went to their website and logged in could see that they had been charging me since October and yet no one had ever shown up again to cut my grass from this company. I am currently working with another lawn care company in Jacksonville and offered to show them those records to prove they had not ever cut my grass after the first service but they said they would not be reimbursing me for those services.

Hired them in mid-October 2018 to cut my grass. They came out for one mow and broke multiple things in my yard. After filing a complaint with them they said they would come back for a free service and they did but still did not complete the backyard job so I cancelled service. On 7/16 I received a text from them about a service which was the first time I had seen their name since October and when I went to their website and logged in could see that they had been charging me since October and yet no one had ever shown up again to cut my grass from this company. I am currently working with another lawn care company in Jacksonville and offered to show them those records to prove they had not ever cut my grass after the first service but they said they would not be reimbursing me for those services.

Company dumped grass clippings in my trash can and then bagged grass clippings without my authorization or approval or request to do so. I requested that these be removed from my property as I cannot do it due to previous back surgery and my inability to lift this. I have called the company over 20 times & emailed many many times. I've been told that this would be resolved on at least four to five separate occasions. I requested a supervisor call me on four different occasions and they have not. This is still not resolved.

Company dumped grass clippings in my trash can and then bagged grass clippings without my authorization or approval or request to do so. I requested that these be removed from my property as I cannot do it due to previous back surgery and my inability to lift this. I have called the company over 20 times & emailed many many times. I've been told that this would be resolved on at least four to five separate occasions. I requested a supervisor call me on four different occasions and they have not. This is still not resolved.

I was quoted a price..once the crew arrived the crew advised me they woukd only cut my front yard..they said they're not getting paid enough to do my back. I then cancelled my service only to have my card charged twice for services I did not recieve. When I reached out to the company they offered 1/3 of my money back. I'm still disputing this to get all of my money. Lawn Starter is the worst and I'm glad I now have a lawn mower stay far far away from this company!!

I was quoted a price..once the crew arrived the crew advised me they woukd only cut my front yard..they said they're not getting paid enough to do my back. I then cancelled my service only to have my card charged twice for services I did not recieve. When I reached out to the company they offered 1/3 of my money back. I'm still disputing this to get all of my money. Lawn Starter is the worst and I'm glad I now have a lawn mower stay far far away from this company!!

I contacted with LawnStarter to mow my lawn. It was scheduled on June 25 and *** lawn has not been mowed as of date. I continously called and they keep rescheduling.

I contacted with LawnStarter to mow my lawn. It was scheduled on June 25 and *** lawn has not been mowed as of date. I continously called and they keep rescheduling.

They advertise that the first lawn mow costs $19. From there on out I would be charged $38. The salesperson, ***, told me that if the grass was long I would be charged half of $38 in addition to the $19. The most I was expecting to be charged was $38. I told her that parts of my yard was long but for the most part it wasn't but I had weeds in the backyard. She assured me that they look at the yard as a whole and they don't count weeds as part of the long grass charge. The guy who mowed my lawn did a great job however when I got the bill it stated $62. I was charged double for the long grass fee plus the $19. I never would have signed up if I thought it would have cost this much. There were also $6 of extra charges that they never mentioned to me. When I emailed to dispute the charges, they sent me pictures of the weeds and told me that I had to pay the whole amount. Then I called and the customer support person said she would escalate it to management. Once again, instead of listening to what *** told me, she sent me pictures of the weeds and told me I had to pay the full amount.To me, the salesperson misleads you into signing up and then they overcharge you. This is false advertising.

They advertise that the first lawn mow costs $19. From there on out I would be charged $38. The salesperson, ***, told me that if the grass was long I would be charged half of $38 in addition to the $19. The most I was expecting to be charged was $38. I told her that parts of my yard was long but for the most part it wasn't but I had weeds in the backyard. She assured me that they look at the yard as a whole and they don't count weeds as part of the long grass charge. The guy who mowed my lawn did a great job however when I got the bill it stated $62. I was charged double for the long grass fee plus the $19. I never would have signed up if I thought it would have cost this much. There were also $6 of extra charges that they never mentioned to me. When I emailed to dispute the charges, they sent me pictures of the weeds and told me that I had to pay the whole amount. Then I called and the customer support person said she would escalate it to management. Once again, instead of listening to what *** told me, she sent me pictures of the weeds and told me I had to pay the full amount.To me, the salesperson misleads you into signing up and then they overcharge you. This is false advertising.

They cut my rose bushes and denied it. Sent me an email with one line "claim denied." Awful company, they take 3 hours to return your call and then the person on the phone can't do anything. They have to email different departments for you. I've used them 5 times and all 5 times I had issues. Do not use this company.