Austin Lawn Care Services

This company is horrible. They don't come when they are supposed to. Then when they finally did come to my home, they shattered my sliding glass door and didn't even tell me. When I discovered it, they told me it would take 3 days to assess my claim. They are not even concerned about the safety issue of not only the shattered glass, but my safety. Do not use this company.

They promised a $19 first time mow then take $43 from your bank account. I tried contacting them several times. Now they claim my lawn was over 6 inches in spots so they had to charge an additional fee.

First, I have every correspondence and no where was any additional fees listed.
Secondly, I was here when the representative came to my house and I was not told of any stipulations or extra fees prior to him starting the work
Thirdly, I am now seeing online this is a scam that they do to people

They promised a $19 first time mow then take $43 from your bank account. I tried contacting them several times. Now they claim my lawn was over 6 inches in spots so they had to charge an additional fee.

First, I have every correspondence and no where was any additional fees listed.
Secondly, I was here when the representative came to my house and I was not told of any stipulations or extra fees prior to him starting the work
Thirdly, I am now seeing online this is a scam that they do to people

I went over needed yard work in person with a representative from Lawn Care (***) at the location where the work was to be done, and he verbally confirmed in detail what was needed. He quoted $47.06 for the work.

Apparently he encountered some medical issues and was unable to do the work on the date we had scheduled. I received communication from a different representative (***), who came out to do the work. When he took a look, he said the original quote was too low and gave me a new quote of $270.

Given the price discrepancy, this feels very much like a bait-and-switch, possibly coordinated and intentional.

I went over needed yard work in person with a representative from Lawn Care (***) at the location where the work was to be done, and he verbally confirmed in detail what was needed. He quoted $47.06 for the work.

Apparently he encountered some medical issues and was unable to do the work on the date we had scheduled. I received communication from a different representative (***), who came out to do the work. When he took a look, he said the original quote was too low and gave me a new quote of $270.

Given the price discrepancy, this feels very much like a bait-and-switch, possibly coordinated and intentional.

I hired LawnStarter for lawn service at my house on 27-Sept-2018. LawnStarter’s service was the worst lawn service I have ever seen. Words cannot describe the horribly bad quality of the service. Their lawn mower was set so low that it looks like my yard has been permanently damaged in some places.

They ran over my water hose and damaged it. They did not clean up and left grass everywhere. They only mowed and did not edge. When my wife came home that day and saw the disaster, she cried. When I came home, my heart sunk in my chest. I had to edge and clean up myself, which is not what I paid for. How can anyone mess up cutting grass this much?

I called LawnStarter the next day, Sept 28, 2018 to discuss the situation. I was told that I would receive a full refund for the service. I never received the refund and my next available time to call LawnStarter was Oct 24, 2018. I asked to talk to a supervisor and was told that one would e-mail me.

I received an e-mail from *** and she indicated a couple of items:
1. A refund of $20 was processed for the incomplete work instead of a full refund.
2. If I wanted a refund of the entire service, I would have had to complete a dispute through the LawnStarter mobile phone app within 5 days of the service.
3. There’s nothing else she can do for me.

I dispute everything she in the e-mail chain. I never received a refund of $20 for the incomplete work. When I called on September 28, 2018, I was never informed that I needed to complete a dispute through the app, otherwise I would have done that.

What I want is a full refund in the amount of $47.11, which is what I was charged for the service on September 27, 2018 as agreed to with LawnStarter on September 28, 2018.

I hired LawnStarter for lawn service at my house on 27-Sept-2018. LawnStarter’s service was the worst lawn service I have ever seen. Words cannot describe the horribly bad quality of the service. Their lawn mower was set so low that it looks like my yard has been permanently damaged in some places.

They ran over my water hose and damaged it. They did not clean up and left grass everywhere. They only mowed and did not edge. When my wife came home that day and saw the disaster, she cried. When I came home, my heart sunk in my chest. I had to edge and clean up myself, which is not what I paid for. How can anyone mess up cutting grass this much?

I called LawnStarter the next day, Sept 28, 2018 to discuss the situation. I was told that I would receive a full refund for the service. I never received the refund and my next available time to call LawnStarter was Oct 24, 2018. I asked to talk to a supervisor and was told that one would e-mail me.

I received an e-mail from *** and she indicated a couple of items:
1. A refund of $20 was processed for the incomplete work instead of a full refund.
2. If I wanted a refund of the entire service, I would have had to complete a dispute through the LawnStarter mobile phone app within 5 days of the service.
3. There’s nothing else she can do for me.

I dispute everything she in the e-mail chain. I never received a refund of $20 for the incomplete work. When I called on September 28, 2018, I was never informed that I needed to complete a dispute through the app, otherwise I would have done that.

What I want is a full refund in the amount of $47.11, which is what I was charged for the service on September 27, 2018 as agreed to with LawnStarter on September 28, 2018.

I’ve had quite the pleasant experience with LawnStarter. They listen to feedback and the app is very nicely built.

I contracted Lawn Starter to trim a palm tree in my front yard. They quoted $152.94 and I paid the amount on September 22. They promised to complete the work on September 26 but did not do it. I called them multiple times and each time had to explain the situation all over with a different customer service person. They kept promising to do it. After multiple calls I asked them to cancel the service and refund the money. They have not refunded the money.

I contracted Lawn Starter to trim a palm tree in my front yard. They quoted $152.94 and I paid the amount on September 22. They promised to complete the work on September 26 but did not do it. I called them multiple times and each time had to explain the situation all over with a different customer service person. They kept promising to do it. After multiple calls I asked them to cancel the service and refund the money. They have not refunded the money.

I set up a time for the company to cut my grass on tues or wedsday. The date being 9/18/2018 or 9/19/2018. No one showed up to do the job. They told me that they could do it thur or friday. which is 9/20/2018 or 9/21/2018. I tried to reach them to confirm thur or friday but I was hung up on a regular basis and could not confirm the date for them to do their job.

I set up a time for the company to cut my grass on tues or wedsday. The date being 9/18/2018 or 9/19/2018. No one showed up to do the job. They told me that they could do it thur or friday. which is 9/20/2018 or 9/21/2018. I tried to reach them to confirm thur or friday but I was hung up on a regular basis and could not confirm the date for them to do their job.

these people keep lying to me about when they're going to cut my yard I talk to someone Saturday and they promised me someone will come out by Monday. I get home Monday evening and no one cut my yard. It's been two weeks no one has called or came by and I'm suscribed to these services.

these people keep lying to me about when they're going to cut my yard I talk to someone Saturday and they promised me someone will come out by Monday. I get home Monday evening and no one cut my yard. It's been two weeks no one has called or came by and I'm suscribed to these services.

7/18/18 First time they cut my lawn. They hire different crews that they certify. The first week, the crew they sent didn't cut the entire lawn, so they gave me a discount and said they'd come back. They never did. No one has. I have requested my yard be cut on a weekly basis starting with that first week and they've assigned 7 different crews to my yard and they've only been out here once or maybe twice. They haven't charged me but they keep scheduling me (I've been put on the schedule at least 7 times) and nobody keeps showing up. I have to hire someone to cut the yard and now I have to probably pay a surcharge because it's so long. They also don't reschedule or cancel until the last minute, they only cut from sunup to sundown and wouldn't tell you when they were coming so you'd have to be home all day but then they'd call at 6 and cancel. After you stayed home all day. That's how inconsiderate of your time they were.

I am a caretaker for my two older parents, it's really important that a company be honest and upfront with me, I told them all that when I called them first.

7/18/18 First time they cut my lawn. They hire different crews that they certify. The first week, the crew they sent didn't cut the entire lawn, so they gave me a discount and said they'd come back. They never did. No one has. I have requested my yard be cut on a weekly basis starting with that first week and they've assigned 7 different crews to my yard and they've only been out here once or maybe twice. They haven't charged me but they keep scheduling me (I've been put on the schedule at least 7 times) and nobody keeps showing up. I have to hire someone to cut the yard and now I have to probably pay a surcharge because it's so long. They also don't reschedule or cancel until the last minute, they only cut from sunup to sundown and wouldn't tell you when they were coming so you'd have to be home all day but then they'd call at 6 and cancel. After you stayed home all day. That's how inconsiderate of your time they were.

I am a caretaker for my two older parents, it's really important that a company be honest and upfront with me, I told them all that when I called them first.

see Attached document

see Attached document

I have had nothing but issues with LawnStarter from day one. Crews not showing up, crews doing only half of my yard or a quarter of my yard, Then a crew damaged my water line with their lawn mower. Took over a week to get the company to cover the charge for the plumber to come out and fix my line. But they finally did, now I get my water/sewer bill in the mail and it is almost triple the charge. The water company said it is due to the water line being damaged because the water was running 24/7 outside in the ground for days. I requested LawnStarter to pay the additional charges on my water bill and they refuse. I provided them copies of my water/sewer bill back months showing them what my normal bill is and what it is now with the damage. There also was a chart on the bill that showed how much water was used due to the leak in the line caused by the crew using the lawn mower and damaging it. This is unacceptable I did not damage my water/sewer line, LawnStater did, I did not cause my line to leak out into my yard and down the street. I provided several pictures by the way. I did not do this LawnStater did how am I responsible to cover this when I was not the one that cause the issue. This is horrible! LawnStarter needs to take ownership of their fault here.

I have had nothing but issues with LawnStarter from day one. Crews not showing up, crews doing only half of my yard or a quarter of my yard, Then a crew damaged my water line with their lawn mower. Took over a week to get the company to cover the charge for the plumber to come out and fix my line. But they finally did, now I get my water/sewer bill in the mail and it is almost triple the charge. The water company said it is due to the water line being damaged because the water was running 24/7 outside in the ground for days. I requested LawnStarter to pay the additional charges on my water bill and they refuse. I provided them copies of my water/sewer bill back months showing them what my normal bill is and what it is now with the damage. There also was a chart on the bill that showed how much water was used due to the leak in the line caused by the crew using the lawn mower and damaging it. This is unacceptable I did not damage my water/sewer line, LawnStater did, I did not cause my line to leak out into my yard and down the street. I provided several pictures by the way. I did not do this LawnStater did how am I responsible to cover this when I was not the one that cause the issue. This is horrible! LawnStarter needs to take ownership of their fault here.