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Dear Mrs***:
Thank you for giving us the opportunity to address the telephone calls and messages you received through the Revdex.com complaint process
Mrs***, we reviewed our account records and were unable to locate any BMW Financial Services NA, LLC account or
collection activity using the information provided in your complaintUnfortunately, because we are unable verify any activity using the information you provided, we do not have sufficient information to respond to your request
Please contact me, Karyn C***, at ###-###-####, Monday through Friday, from 9:a.mto 6:p.mET, with any additional information for further investigation
Yours sincerely,
Karyn C***
Collections Team Lead
BMW Financial Services NA, LLC

Dear Mr***:Thank you for giving us another opportunity to address your issue regarding personal property tax through the Revdex.com complaint processWe hope that the following information and explanation will answer the issues addressed in your complaint.Mr***, further research confirms BMW Financial Services (BMWFS) issued a prorated refund on March 10, in the amount of $1,to the address N Veitch St Apt 218, Arlington VA During your conversation with a representative on March 17, 2016, we were made aware of the error in the address and subsequently submitted a request to have that refund check voided and reissued to the corrected address BMWFS issued the replacement check in the amount of $1,on March 21, to be sent overnight to the address: *** * *** ** *** *** *** ** ***.We are committed to providing you with the highest level of serviceIf the address is still incorrect, or if you have additional questions, please contact me, Jennifer N*** at ###-###-####, Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter.Best regards,Jennifer N*** Senior Account SpecialistBMW Financial Services NA, LLC

Dear Mr***: Thank you for giving us another opportunity to address your issue regarding the lease end charges through the Revdex.com complaint processWe hope the following information and explanation will answer the statements made in your rejection of our previous response. As mentioned in our previous response, excess wear and tear charges are determined by the size of the damagewear and tear is designated as damages that measure smaller than two inchesDamage that is larger than two inches but smaller than four inches is considered small and billed at $per instanceDamage that measures four inches or more is considered large and billed $per instanceAccording inspection, there were scratches on two of the rims that were four inches or larger Mr***, we acknowledge your frustrations with the end of lease process; however, we are unable to waive charges deemed valid in accordance with the terms your Motor Vehicle Lease AgreementAfter reading your rejection and reviewing the account, our response remains unchanged; we feel the charges are fair, valid, and should note be waived. We are committed to providing you with the highest level of serviceIf you have any questions, please contact us at (800) 398-3939, Monday through Thursday, from 9:a.mto 9:p.mET, and Friday, from 9:a.mto 6:p.mET.Yours sincerely, Tyler M***End of Term SpecialistBMW Financial Services NA, LLC

I am rejecting this response because: I appreciate you responseIts unacceptable to methere should be more considered than just a simple late or not lateevery single payment was made properly on that account! I understand that you deal with tens of thousands of people and I am sure you have heard every lie or story in the bookThis is not a lie! I am a small business owner that rely on my personal credit to operate my businessWhat you are saying is, because of mistake on a car lease in which every single other payment was made properly on time, my business and livelihood should be in jeopardy?? That doesn't seem right!? I have a near perfect credit score other than thisThis negative by BMW has cost me business loans which I needed to expand my businessI am being damaged hereThere must be a way to fix thisits simply unjust! I will not stop here, I will take it as far as I need to in order to resolve thisI have no choiceMy family is relying on me! I understand I am just another number here and I appreciate your protocolI am pleading with you to make an exception for a situation that is truly wrong and has consequences far greater than just a lease payment that was made once we realized the issueConsider the severity of what my situation isis it right that so much should be at risk just because of a honest mistake? Call me directly anytime to discuss ###-###-####
Regards,
*** ***

I am rejecting this response because: The reason both cars were picked up or repossessed as BMW said was because of where they were being garagedSomewhere hidden in the BMW retail installment contract it statesI promise to garage the vehicle at address on contract, etcThis was never disclosed to me at the dealership, and the contract was never shown to me for reviewYou have to sign an electronic keypad that transfers your signatures to the documentsI never received or was shown an original contract by the finance manager. I was shown interest rate, length of payments and when they were dueThe only document that I had to actually give a wet signature on and read was the document that state I cannot sell or ship my car outside of the US for up to one year after purchaseThese cars were not taken because of non paymentBMW financial is fabricating a storyBMW is also assuming they were being used for an exotic rental car company in LAIf they would have called me first to find out why both brand new cars were in LA they would have understood and not assumed I was breaking my promise in the contract . In the same sentence that says you must garage the car at the address on the contract it also states...you cannot track the car, use it off road, use for hireSo I assume anybody that buys an M car that is advertised as a track car and anybody using their car for Uber , and if you have a vacation home somewhere other than where you live and keep your BMW there....they can come repo your carThe dealership knew I was sending both of my cars to LA because I was going to be working a lot between LA and AtlantaThey were trying to help me with a shipping company to ship the cars outOne of my good friends owns one of the largest exotic car rental companies in the USOne of his stores is at LAX with hour security and the cars where shipped theirMy home in LA had only garage space at the time for only car and the other car would have had to be on the streetI was making arrangements to secure both cars so they were safe when I was in AtlantaMy goal was to keep one car at LAX and the other at home so when I flew into LAX I would always have a car ready for me to go straight to work.I was one of United BMW's best clients for buying many carsI was never aware of these promises I signed on for when I financed a car with BMW. The general manager from United BMW called me yesterday and said that he spoke with BMW financial and yes they were picked up for suspect of being used as rental carsThey can look at all the cars I financed with BMW over the past years never missed or was late on a payment. In fact my credit report has a perfect history with never missing any paymentsThe only late payment on my report was both times from United BMW paying off my trades when I traded in cars to buy new onesThey took over days to payoff my Porsche GTand my Mercedes CLA It shows the last payment for each account was never late until the very last paymentI was suppose to get a letter from United BMW to send to the Alphera and Mercedes Benz creditAlso the Senior Account Specialist for BMW Paul I*** who is handling the credit reporting on this file has refused to call me back or email me. I have reached out several times directly to him and he will not respondI have also seen him stalking my LinkedIn account and Facebook accountRight now I am waiting for a Holly to call me back about this account but again they never call back.
Regards,
*** ***

Dear MrGrazer: Thank you for providing up2drive the opportunity to address your dispute regarding the inquiry appearing on your credit report through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your
complaint Our records confirm your information was submitted to up2drive on August 14, through ***.comFor more information regarding the application process through ***.com, we recommend contacting them directlyThe application for new financing was not approved and no account was established as a result of this application Consistent with our obligations as a financial services provider, we are unable to remove or change accurate information we have reported to the credit reporting agenciesAs we do not have evidence the application was submitted without your consent, we are unable to accommodate your request to remove the inquiry from your credit report If you believe someone is using your personal information without your consent, we would be happy to continue working with you to further review your requestTo proceed with our investigation, we request you complete and sign the enclosed Fraud Affidavit (Affidavit) in the presence of a notary publicPlease return the original Affidavit, a copy of the police report, proof of residency at the time the fraud occurred, and a legible copy of your driver's license to up2drive at the address listed below: up2drive ATTN: Collections Department *** *** *** *** OH *** Yours sincerely, Allison C*** Customer Correspondence Specialist up2drive enclosure: Affidavit

Dear Mr***: Thank you for giving us the opportunity to address your concerns regarding the end of lease charges assessed to your referenced account through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed
in your complaint BMW Financial Services NA, LLC is a separate financing entity from the independently owned and operated BMW centersAs such we are only able to address issues dealing with your Motor Vehicle Lease Agreement (Lease Agreement), or your account with usAny questions regarding repairs which were completed at a BMW center, such as those completed by *** BMW, would need to be addressed with your BMW center directly Pursuant to the terms of your Lease Agreement, you agreed to pay for any costs related to excessive wear and useThe Lease Agreement lists examples of what is considered excessive wear and use, including inoperative electrical parts, scratched or pitted glass, and scratched body parts, paint, trim or grill workWe have enclosed a copy of the inspection report with photos for your reviewThe inspection report indicated $worth of damage to the rear bumper and left quarter panel of the vehicle; however, as a result of our investigation prompted by your complaint, the left quarter panel charge was removed Although we empathize with your situation and encourage you to work with your BMW center regarding the repairs they have made to the vehicle, we are unable to accommodate your request to remove otherwise reduce the outstanding charges assessed in accordance with your Lease AgreementThe current balance on your account is $We have enclosed a copy of a current Account Statement for your convenience To close your account, please remit payment to BMW Financial Services in the amount of $You can process your payment by credit card or UltimatePay (automatic debit from your checking or savings account) through your My BMW online account at bmwusa.com or through our automated telephone service, hours a day, by calling ###-###-####Please note, your card issuer may impose a cash advance fee or other charges for paying BMW Financial Services by credit cardFees and other charges are imposed by your card issuer and not BMW Financial ServicesAlternatively, you may direct your check (with the account number in the memo line) to the payment address listed belowBMW Financial Services ** *** *** *** ** *** We are committed to providing you with the highest level of serviceIf you have any questions, please contact us at ###-###-####, Monday through Friday, from 9:a.mto 6:p.mYours sincerely, Carson F* End of Term Specialist BMW Financial Services NA, LLC enclosures: inspection Account Statement

Dear Ms***: Thank you for giving us the opportunity to address your issue regarding the account balance through the Revdex.com (Revdex.com) complaint processWe hope that the following information and explanation will answer the issues addressed in your complaint
For your review, we have enclosed a copy of the insurance settlement invoice sent after the primary insurance payment was appliedThe title was released to State Farm on February 15, 2017.The balance remaining at that time was $2,We have since received and posted a payment of $1,from Gene Messer Auto GroupThis has reduced the current balance to $1,879.78. As stated within the Insurance Settlement letter, our records indicate you purchased GAP insurance (total loss protection coverage) with GS AdministratorsWe have initiated the claim but you may want to contact GS Administrators at ###-###-#### to see if they require any additional documents for their claim process We are committed to providing you with the highest level of serviceIf you have any questions, please contact a Recovery Specialist at ###-###-####, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letterYours sincerely, Chris R*** Recovery Specialist Alphera Financial Services enclosure: insurance settlement letter

Thank you for giving us the opportunity to address your concern regarding your refund through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint.Ms***, our records confirm your purchase of the BMW
Lease Protection package offered through Safe-Guard Products International, LLC (Safe-Guard) for $1,This amount was financed into the Capitalized Cost, which is one of the determining factors of the monthly payment amountWhile we have assisted with the cost of the package, we cannot provide any status updates on the cancellation check from Safe-Guard. When an additional product like the BMW Lease Protection is cancelled, the prorated refund check is typically sent from Safe-Guard to your BMW Center, and then from your BMW Center to BMW Financial ServicesThe average turnaround time is usually from six to eight weeks, but we understand you have been regularly checking your account for three months since you cancelled your BMW Lease ProtectionWe recommend contacting Irvine BMW at ###-###-#### for any status updates regarding your refund checkOnce we have received your refund check, it will be posted to your account within hours. Ms***, we value your feedbackBMW Financial Services prides itself in offering premium customer serviceWe sincerely apologize for any frustration this experience may have caused, and if we did not provide you with the level of customer service you expect and deserveIf you have any questions, please contact me, Chelsea W*** at ###-###-####, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter.Yours sincerely,Chelsea W*** Senior Account SpecialistBMW Financial Services NA, LLC

Dear Mrs***Thank you for giving us the opportunity to address your refund request for the above referenced account through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint.We confirmed BMW of
Dallas remitted payment of $1,to MINI Financial Services in satisfaction of your remaining monthly installmentsPursuant to your request we initiated the refund of your April 27, payment of $We will return the funds electronically via Automated Clearing House (ACH) deposit into the account from which they were debited ending in Your refund was initiated June 19, Please allow up to seven business days from June 19, for the funds to be returned. As a loyalty incentive, MINI Financial Services will waive the $disposition fee assessed at the time of vehicle return for customers electing to lease or finance a new or Certified Pre-Owned vehicle through BMW Group Financial ServicesBecause you financed your BMW 482i Gran Coupe with us, we will waive the disposition fee associated with the return of the MINI Cooper Hardtop. As you get ready for the return of your current MINI please contact your MINI dealership to schedule a pre-inspection of your vehicle This will assist you and prepare you for the final end of term inspection of your vehicle. We are committed to providing you with the highest level of service and apologize for the inconvenienceIf you have any questions, please contact me, Marshall B *** ***, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter.Best regards,Marshall B. Senior Account SpecialistMINI Financial Services

The account was JOINT I was only days late when the vehicle was repossessed on 1/28/in Violation of the Bankruptcy StayMy Bankruptcy was filed on 1/27/There can be NO BALANCE LATE PAYMENT HISTORY after the filing date My credit history shows months past due Our Home Mortgage did not report for either of us because the account was jointSame scenario as the vehicle loan You cannot show derogatory reporting nor balance history, account history while under the Chapter stay for the loan ending in Therefore, what you are showing in Experian as owing on JAN, FEB, MARCH, APRIL is incorrect These late balances reflecting on my Experian report and disputed and verified by BMW is a violation of the Bankruptcy Injunction and FCRAThe months late on my credit file should not reportThe account was technically closed on the file date of 1/awaiting Bankruptcy.As for ***'s account the account was under my Bankruptcy Stay from 2/through 5/He filed on 5/which started his Bankruptcy StayHis Bankruptcy was Discharged on 9/4/There can be no late payments of history on an account while under the Bankruptcy Stay He should show no late balance History past his filing date which he is on the Experian ReportNOTE - Had BMW not misled us about the Date In Service of the vehicle which affected the warantee the vehicle would have been paid and not repossessed or surrendered in Bankruptcy which is what should have occurred since the vehicle was protected by Chapter Check the date of repossession which you will see is after the Bankruptcy Filing the Stay

I would like to see a record of all lease payments made to BMW FS over the course of my entire lease and the dates they were reviewed by BMW FS sonthat I can compare with my recordsMy records show all payments, including extension period were madePlease provide.Also I was told disposition was waved by BMW Rockville because you made a killing profit on my vehicle when I turned it in ( miles) and because it was prestine condition

I received no intent to repossess and sell my vehicle.Accepting payments gives the indication that you have accepted the terms of my offer My offerr was to make partial payments until I could bring my account current You accepted that offer and gave me no indication that by July 22, you would repossess my vehicle If I did not pay the amount that was late on my account.Will BMW consider the following offer? BMW Financial Servicess extend time for sale of my vehicle until Augut 31, to allow me time to either pay the amounts due on my car loan to date, minus the towing, repossession/recovery fees; or obtain an auto refinance loan from another lender to pay off the loan with BMW Financial, whichever occurrs first.My credit and fulfilling my financial obligations are important to me, and I cannot fullfill that obligation to you if I have no vehicle for transportation to work.This offer will benefit BMW Financial Services by receiving the payments owed to them by me, and I would benefit by haviing my vehicle returned to me and reinstating my ability to fulfill my financial obligations to everyone

Dear Mr*** Thank you for giving us the opportunity to address your issue regarding identity theft through the Revdex.com complaint processWe regret our previous response did not resolve this matter entirely As stated in our previous response, we researched your identity theft claim and determined the referenced account was not opened as a result of identity theft. We have tried to contact you at ###-###-#### to discuss our findings directly with you. We have mailed supporting documents regarding our findings to you directly If you have any questions, please contact me, Janeen M*** at ###-###-####, Monday through Friday, from 9:a.mto 5:p.mET, or by mail at either address listed on this letter Yours sincerely, Janeen M*** Suspicious Activity Reporting Specialist BMW Financial Services NA, LLC

Dear Mr***:Thank you for giving us the opportunity to address your issue regarding the payments on your account through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addresed in your complaint.Mr***, our records indicate
you added a payment source on November 15, When adding a payment source online through the MINI Owner's Lounge, a notification is provided which indicates adding a payment source will not automatically update existing scheduled EasyPay paymentsTherefore, your payment pulled as scheduled from your previous bank accountUpdating your existing payment source would have required you to edit EasyPay separatelyWe apologize for any confusion about this processAs a courtesy, we have credited your account $to cover the overdraft fees billed by your bankHowever, we are unable to refund the payment as requested since it is still due on your accountAs of the date of this letter, we have not received any notification that the payment is being returned by your bank.We are committed to providing you with the highest level of serviceIf you have questions, please contact me, Thomas W***, at ###-###-####, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter.Best regards,Thomas W***Senior Account SpecialistMINI Financial Services

Thank you for giving us the opportunity to address your concerns regarding the personal property tax billed to your account through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint
Pursuant to
Section of your Motor Vehicle Lease Agreement (Lease), BMW Financial Services will remit payment on any taxes billed to us by your jurisdictionOnce payment has been remitted to the jurisdiction, we bill your accountOur records indicate on September 24, a total of $was billed to the above referenced account, representing the personal property tax assessed by Loudoun County, Virginia for the semi-annual tax cycle from July to December
We understand your claim that you sent to us the documentation to substantiate this amount was not owedAdditionally we understand from a conversation with you on October 13, you were going to work with the offices in Loudoun County to obtain the necessary documents to abate the tax owed
To facilitate your request to remove this property tax, you will need to contact both the Virginia DMV and the Loudoun County tax office to notify them of the date you moved out of stateIf you would prefer, you may fax a copy of your Pennsylvania registration to our Property Tax Department at ###-###-#### and it will be forwarded to Loudoun CountyAny refund for the property tax you paid on October 21, will be based on the date you obtained new registration in Pennsylvania
We are committed to providing you with the highest level of serviceIf you have any questions, please contact me, Vanessa C*** at ###-###-####, Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter
Best regards,
*** ***
Senior Account Specialist
BMW Financial Services NA, LLC

Dear Mr***:Thank you for giving us the opportunity to address your issue regarding the repossession of the above referenced vehicle and how we have reported your payment history to the credit reporting agencies through the Revdex.com complaint processWe hope the following
information and explanation will answer the issues addressed in your complaint. Pursuant to the terms of your Retail Installment Sale Contract (Contract), Section 3, titled “If You Pay Late or Break your Other Promises”, item B defines Defaulting on your ContractNot paying any payment on time, or giving us false, incomplete, or misleading information is in Default of your ContractItem E states “If you default, we may take (repossess) the vehicle from you if we do so peacefully and the law allows it.” Additionally, Section F details how your rights to redeem the vehicle following repossessionAt the time the vehicle was repossessed your payment was days past dueThis past due payment was in Default of your Contract.Our records indicate you contacted Alphera Financial Services after the repossession agents had hooked the vehicle to the tow truckMisleading information was provided to our representatives during your telephone conversations on March 24, 2015. After revi***g our records, we have no evidence to demonstrate your vehicle was wrongfully repossessed As such, the vehicle has been accurately reported to the credit reporting agencies as an involuntary repossessionAlphera Financial Services is committed to reporting account information to the credit reporting agencies regarding the payment experience we have with our customers. To ensure completed and accurate information is provided to the credit reporting agencies, we researched your account and verified payments were received 30-days past due, and payments were received or more days past dueFollowing the involuntary repossession you did not exercise your right to redeem the vehicle, and the vehicle was sold at auctionThe deficiency balance was charged offThe account is reflected on your credit report as Unpaid balance reported as a loss/charge off, Balance Transferred to RecoveryAs of the date of this letter, the total outstanding balance associated with your account is $4,094.15As a financial services provider we are required to report payment histories pursuant to established guidelines and therefore, are restricted from changing any payment history we have correctly reportedWe have made the decision to report to the credit bureaus and report all of our customers based upon the same criteriaAlphera Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of the account information is inaccurateBecause we have no evidence indicating our reporting of your account is not accurate, we are unable to accommodate your request to change the information that has been reported to the credit reporting agencies, specifically, we are unable to remove the involuntary repossession from your credit report.Please contact our Recovery section to settle your outstanding balance at ###-###-####Representatives are available Monday through Friday, from 9:a.mto 9:p.mET. Yours sincerely,Kaylan L***Senior Account SpecialistAlphera Financial Services

Dear Mr***:Thank you for giving us the opportunity to address the end of lease charges assessed to your account through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint.Mr***, we understand
that as a result of the Takata air bag recall, you did not have the option to purchase the vehicle at the end of the lease termBMW Financial Services NA, LLC is a separate and independent financing entity from the manufacturer, BMW of North America, LLCWe can only address issues dealing with your Motor Vehicle Lease Agreement (Lease Agreement) or your account with usAll issues pertaining to the performance and/or maintenance of the vehicle, as well as service provided by your BMW center, are handled by BMW of North America, LLCYou may also contact them through their Customer Relations Department Monday through Thursday, from 9:a.mto 9:p.mET, and Friday, from 9:a.mto 6:p.mET at ###-###-####.Our records indicate the vehicle was returned on August 6, and inspected on August 6, at Sterling BMW, where you signed the lease end inspection formAt this time it was confirmed you would be billed for the disposition fee found in the Lease Agreement, the worn right rear tire, damage to the windshield and rear bumper, and charged for maintenance not performed before the vehicle was returnedOur records indicate BMW Financial Services issued a Notice and Invoice for Excess Wear and Tear on August 18, indicating the amount due of $2,550.60; however, as a result of our review prompted by your complaint, we have removed the outstanding end of lease charges from your account.BMW Financial Services prides itself in offering premium customer servicePlease accept our apology if we did not meet your expectationsAs we recently discussed, we waived the charges and closed your account with a zero balanceWe enclosed a confirmation of your release of liabilityWe appreciate you bringing this to our attention and allowing us the opportunity to resolve your issueWe hope our solution meets with your approval and restores your faith in BMWWe look forward to serving your vehicle financing needs for years to come. If you have any questions, please contact us at ###-###-####, Monday through Thursday, from 9:a.mto 9:p.mET, and Friday, from 9:a.mto 6:p.mET.Yours sincerely,Tyler M***End of Term SpecialistBMW Financial Services NA, LLCenclosure: Release of Liability

Dear
Mr***:
Thank you for giving us the
opportunity to address your concerns regarding the application we received in
your name through the Revdex.com complaint processWe hope the
following information and explanation will answer the issues addressed
in your
complaint
Pursuant to your request, we
researched our records and confirmed we received a credit application for
vehicle financing in your name on February 15, from ***.comFor information
regarding the application process through ***.com, we recommend
contacting them directly
We
understand your claim you did not apply for credit with ***Consistent
with our obligations as a financial services provider, we are unable to
subjectively remove or change accurate information we have reported to the
credit reporting agencies and therefore, cannot remove the inquiry appearing on
your credit report at this timeTo proceed with an investigation of your
claim, we need you to complete and sign the enclosed Fraud Affidavit
(Affidavit) in the presence of a notary publicThe information you provide
will be used to process your Affidavit and to investigate the events you
reportedPlease return the original Affidavit and any supporting documentation
to *** at the following address:
***
Britton Parkway
Hilliard
OH
ATTN:
Collections Department
Yours sincerely,
Allison
C***
Customer Correspondence Specialist
***
enclosure:
Affidavit
c:
Revdex.com of Central Ohio

Thank you for giving us the opportunity to address your issue regarding your end of lease charges through the Revdex.com complaint processWe hope the following information and explanation will answer the issues
addressed in your complaint
Ms***, the disposition fee is a contractual fee disclosed in Section and further discussed in Sections and of your Motor Vehicle Lease Agreement (Lease)The disposition fee, common in the industry, is a fee, assessed by BMW Financial Services to compensate for the expenses of selling or otherwise disposing of the vehicleThese expenses may include vehicle cleaning and reconditioning costs, vehicle inspection fees, transportation costs, storage fees, auction fees, administrative costs and funding costs until the vehicle is finally sold
As a loyalty reward, the disposition fee is waived if you finance or lease your next new or certified pre-owned BMW or MINI through BMW Financial Services within six months of your turn in dateIf you elect to enter into a new financing agreement with BMW Financial Services by September 30, 2015, you will qualify for this waiver
Ms***, BMW Financial Services does not report end of lease charges to the credit bureaus Equifax, Experian, Innovis, or TransUnionWe are reporting your account is non-active and payments were received or more days past the due date on zero occasions
We regret to learn you were unaware of our contact requestsOur records confirm the initial notice and Invoice for Excess Wear and Tear for your above referenced account was mailed to you on April 9, We have enclosed a copy of the initial Invoice for your recordsAfter that, our records show we attempted to speak with you personally over the telephone on multiple occasionsOn June 19, 2015, we made a final attempt to contact you through the United States Postal Service regarding your outstanding balanceUnfortunately, because our attempts to contact you were unsuccessful, we placed the referenced account with the third party agency, Vital Solutions, on July, 7,
Ms***, we certainly appreciate your past loyalty to our brand; however, collecting all valid charges ensures we can continue to provide our customers with the high level of service they expect and deserve from their vehicle financing providerYou may contact Vital Solutions directly at (866) 459-if you would like to discuss payment arrangements with them or make a payment over the telephone