Automotive Equipment Professionals

Initial Business Response /* (1000, 10, 2015/10/14) */
O'Reilly Auto Parts has reviewed the case and the customer Mr. [redacted] was informed at the time of purchase that the transmission could not be refunded and carried only a repair/replacement warranty. As stated on the back of our receipts...

"if a product fails during the warranty period stated on this receipt due to a defect in materials or workmanship we will, at our option provide a replacement product or a refund." We consider this issue resolved.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
O'Riley Auto Parts Office:
Answering your email, the response by the O'Riley Auto Parts team that I was given does not match what I was told in person at the store by the workers.
After I had informed the workers of my situation with the transmission, a young lady told me that the company would refund my money the next day. The next day I arrived as expected, and was told that they didn't have the money at that time. I waited and went back at least four more times to retrieve the refund that I had been promised. During those four times, I was told the same thing by the workers.
I believe that this is unjust; they should uphold their promises and above all not make false ones. For this reason I felt tricked and treated badly, and looked on for help to a consumer rights company. I insist that the shop receive the transmission and refunds me, the consumer, as promised as quickly as possible. I insisted O'Riley to resolve my situation because they are responsible for miscommunicating the reason that the return is quality.
I will support my argument with the proof of the mechanic diagnostic stating that the transmission had bad problems due to quality.
Final Business Response /* (4000, 17, 2015/11/02) */
We consider the issue resolved.

Initial Business Response /* (1000, 10, 2017/01/31) */
On 1/19/17 [redacted] was paid $400 and signed a release of claims. At this time we consider this matter closed.
Initial Consumer Rebuttal /* (2000, 14, 2017/02/06) */
Subject: Re: Revdex.com Complaint...

Case#[redacted]
Hello the company had satisfied the claim and contacted me. Thank you so much for your help and support!!
Sent from my iPhone

After reviewing this case. We contacted [redacted] who was able to confirm that the terminal intake manifold runner control that [redacted] sales does not come with a Chrysler logo on it and if the unit that the customer is trying to return has the Chrysler logo on it, it is not [redacted]'s product. We will...

not be able to assist the customer with his desired resolution and are considering this case closed.

Initial Business Response /* (1000, 5, 2016/12/02) */
Customer reached out to us by email and the issue is being address at this time.
Initial Consumer Rebuttal /* (2000, 7, 2016/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Accepted, I will never shop...

there again. The supervisor is clearly unprofessional and has been reprimanded in the past but yet continues to supervise personnel. As he stated, when asked his name (wouldn't had to ask if he was in the proper uniform as the employees) Mr. I don't have a name stated "Don't shop here again" no problem Ewa Beach had [redacted] auto!

Initial Business Response /* (1000, 17, 2015/12/30) */
We have spoken to the District Manager he said he has tried to contact you several times.
The District Manager stated the alternator sustained water damage and is not in resalable condition, therefore, O'Reilly Auto Parts will not offer a...

refund.
Initial Consumer Rebuttal /* (3000, 19, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The part wasn't taken out of the box and checked by anyone at O'Reilys. I would be glad to have it tested but the actual alternator did not have water damage. It was only the box. The sales associate only looked at the box and said they refused to return it. Part wasn't removed from the box.
I would prefer to get a refund and close this matter.
Final Business Response /* (1000, 23, 2016/01/07) */
We have spoken to District Manager again he has agreed to offer a refund.If you can return with the part to the store located at 504 W Fort Williams St Sylacauga, AL ask to speak to the Manager on Duty he can take care of this matter for you.
Final Consumer Response /* (2000, 25, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/10/14) */
O'Reilly Auto Parts has reviewed the case and per the discussion with Store Manager Christine [redacted] this issue has been resolved.

Initial Business Response /* (1000, 5, 2017/05/04) */
The customer made a purchase on 8/1/16 for a computer chip programmer with a charge card. On 4/20/17, the customer went to the store and returned the computer chip programmer but did not have the original charge card with him for us to refund...

him his money back to that charge card as we would need to return the refund to the same charge card that was used for the purchase on 8/1/16. The store refunded the amount to a gift card and the customer accepted the gift card and has made purchases since 4/20/17 with the gift card they gave him at the store.

We have given the customer all of the rewards he earned on 2/27/18 via email. We forwarded the rewards again on 3/1/18 via email. We are considering this case closed.

Initial Business Response /* (1000, 14, 2015/10/14) */
This issue has been escalated to our District Manager Chris [redacted] who has contacted MS. [redacted] in the attempt to resolve this issue. She was not available so he left a voice mail and is waiting for a call back from Ms. [redacted].
Initial Consumer...

Rebuttal /* (3000, 16, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted] did leave a message saying he could be reached the day he called at the number he provided. The message said if I didn't reach him by the end of the day he would call me back. I'm waiting on a call from Mr. [redacted] I don't know which location to call him at.
Final Business Response /* (4000, 18, 2015/10/20) */
Ms. [redacted] has been contacted by our district manager and have come to an agreement. We consider this matter closed.
Final Consumer Response /* (4200, 20, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken with the manager at O''Rellieys.
Still waiting on refund.

Initial Business Response /* (1000, 5, 2016/12/13) */
This customer was refunded for the part on XX-XX-XX from our store 2876 on invoice XXXXXX. We will consider this matter closed.
Initial Consumer Rebuttal /* (2000, 7, 2016/12/13) */
(The consumer indicated he/she ACCEPTED the response from...

the business.)

Initial Business Response /* (1000, 9, 2016/05/06) */
This complaint has been forwarded to our District Manager so we can follow up and address this issue.

Initial Business Response /* (1000, 5, 2016/01/21) */
O'Reilly Auto Parts has reviewed the case and will be emailing a copy of the manufacturer's product analysis report to the email provided by the customer. We consider the issue resolved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/22)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I have more information to prove them wrong, on their decision and finding. I Bought all the parts that they said failed from O'Reilly when I bought the water pump every thing was installing,at the same time. I told them in my letter but they did not read that part or just ignore it?
Final Business Response /* (4000, 14, 2016/01/27) */
O'Reilly Auto Parts has reviewed the case and based on the findings by the manufacturer, the component (Water Pump, Part # CP4095) returned for inspection and evaluation has been denied. The housing shattered due to a severe out of balance or misalignment problem likely caused by another component. Unfortunately failure in this case was not due to a defective water pump. Submission of a labor claim does not guarantee reimbursement and at this time at the discretion of O'Reilly Auto Parts no additional payment beyond what the manufacturer proposed will be paid.
Final Consumer Response /* (4200, 16, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To O'Reilly response they are saying, bottom line they sell defective parts nowhenly to it customers.As I told them all parts pertaining to watered pump replacement where purchased from them and install by a certified mechanic. Now why they did not tell me to contact the Manufacturer directly instead of jerking my chain I consider myself Very knowledgeable as my dad was a mechanic and would help him work on cars and trucks.
Very disappointed

We have filed a claim on behalf of the customer and are waiting on the results from the supplier to determine if the timing chain was the cause of the damages. Generally this takes the 6-8 weeks for the supplier to respond back to us.

Initial Business Response /* (1000, 5, 2016/06/09) */
This issue has been forwarded to our District and Regional managers for a review and follow up.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need...

my desired resolution. If mileage can be added please advise a.s.a.p.
Final Business Response /* (4000, 9, 2016/06/20) */
Rebuttal has been forwarded to our District Manager for review.
Final Consumer Response /* (4200, 11, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have since had the carburator rebuilt @$347.00 additional dollars. I can provide a receipt.
Please notify me with a resolution a.s.a.p.
God Bless You,
[redacted]

We reached back out to [redacted] on 2/8/18 and spoke with the tech department and asked them again if there is any way that the unit the customer has would have a Chrysler logo. The representative for [redacted] stated their terminal intake manifold runner comes with [redacted] logo and the [redacted] part number stamped on it. We will not be able to assist the customer with his desired settlement and are considering this case closed.

Initial Business Response /* (1000, 5, 2015/07/28) */
We have reached a mutual agreement with the customer and are mailing a check to the address he provided. Our research indicates that the alternator we sold was remanufactured but simply failed prematurely due to an unknown reason. We consider...

this matter concluded.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said they were mailing a Check from Springfield Mo a week ago but it has not arrived. It usually takes maximum of 3 days to get something from Springfield Mo. I request that Revdex.com leave the case open until I receive payment. Thank You
Final Consumer Response /* (2000, 10, 2015/08/04) */
Please close the claim We made an agreement and I received the check in the mail today Thank you for your help.

Initial Business Response /* (1000, 5, 2015/06/17) */
O'Reilly Auto Parts has reviewed the case and per the Product Analysis Report received from the manufacturer, the results show the fuel pump to be working within manufacturer specifications. The claim has been denied as the problem encountered...

cannot be attributed to a product defect. We apologize in the delay of the findings but unfortunately due to the results of the analysis report no further action will be taken towards this claim. We consider this issue resolved.

Initial Business Response /* (1000, 5, 2016/08/01) */
This complaint is not with us but with the shop that worked on his vehicle. As stated is his complaint the list price is a "Suggested" list price and is the discretion of the shop selling and installing the part to the customer. We consider this...

matter closed.

Initial Business Response /* (1000, 8, 2017/07/05) */
We will be assisting the customer with the labor.

Initial Business Response /* (1000, 9, 2016/12/13) */
This concern has been forwarded to our District and Regional managers for a review and follow up.
Initial Consumer Rebuttal /* (2000, 11, 2016/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)